Website very easy to navigate/find tiles and purchase them quickly. The most impressive part was the delivery. Far too often pallet deliveries from other tile/bathroom companies are delayed causing he... Ver mais
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Veja o que dizem as avaliações
Danny was extremely helpful when I called with a query about a tile which wasn’t now available and pointed me in the direction of similar ones. Ordering a sample was very easy, updates on its progress... Ver mais
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I was assured the tiles would arrive in the time frame specified ( 4 days ). They were at the Fed ex depot, and texts said would deliverd Friday. They were not, and it appears there is no way to conta... Ver mais
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Visited HR Johnson tiles as redoing our en suite we have used this company many times over a 30 yr period As ever staff professional knowledge nothing too much trouble And range and value for money se... Ver mais
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Detalhes da empresa
Escrito pela empresa
UK-Based Specialists in Ceramic & Porcelain Tile Design and Supply. We’ve been designing on-trend wall and floor tiles since 1901, proudly staying true to Johnson Tiles’ roots in the Potteries’ heartland of Stoke-on-Trent. With 120 years of experience, our design team searches the world for inspiration, sourcing on-trend collections of porcelain and ceramic floor and wall tiles.
Informações de contato
First Floor, The Dovecote, Crewe Hall Farm, Old Park Road, CW1 5UE, Crewe, Reino Unido
- 01782 524000
- sales@johnson-tiles.com
- www.johnson-tiles.com
4,6
Excelente
784 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Good selection of tiles
Good selection of tiles, ordering online was easy and straightforward, excellent communication, delivery was fast and very well packaged.
26 de novembro de 2025
Resposta da Johnson Tiles UK
Hi James,
Thanks for taking the time to write a review, it is greatly appreciated. We are thrilled to hear you found the ordering process so easy and were happy with the service received. We hope you love your new tiles.
Many Thanks
Sophie
Amazing customer service
Amazing customer service. Great choice of product and all emails reaponded to promptly. Staff ao helpful. Samples arrived suoer quick and no charge.
All round a great experience so far.
25 de novembro de 2025
Resposta da Johnson Tiles UK
Hi Helen,
Thanks for taking the time to write a review, we are thrilled you were so pleased with the service provided. We hope you found the right tiles for your project, please let us know if we can be of any further help.
Many Thanks
Sophie
AVOID - Terrible - 'out of date' Adhesive supplied - badly 'clumping'
Terrible. Tiles were delivered on a different day (late). One bag of tile adhesive had a tear in it. The proclamation about Johnson's tiles being made in the UK is untrue (on the back of one of the packs of tiles, it proudly states 'Made in Portugal' even though the box says 'Johnson's tiles'). WORST OF ALL, they supplied me with (effectively) OUT OF DATE tile adhesive which was 'clumpy' through bad storage. The bags appear to be dated 19th November 2024 (on the bag it says to use within 12 months) yet were supplied on 11th November, 2025. Have contacted the manufacturer's to check details.
THE MANUFACTURER OF THE ADHESIVE HAVE SAID:
Subject: RE: FAULTY PRODUCT
Hi
The codes on what looks like bags of TRADEFLEX show this stock is from batch 404778 manufactured on 19th November 2024, so this stock is just over 12 months old and may have been stored for too long in a cool moist environment.
Johnsons may not have rotated their stock
The grout bag is from July this year and the sachet sealed powder within it should be OK.
Regards
Palace Chemicals
Johnson's refunded one bag because it had been damaged in delivery, but it is hardly reasonable to expect a customer to use short dated bags of cement with a week to expiry date, particularly when it has been so badly stored that it has clumped in the bags.
I AM ABSOLUTELY DISGUSTED WITH THE LACK OF EVEN AN APOLOGY... notwithstanding that I was charged for a product which is not of merchantable quality and another that is misdescribed as being made in the UK.
I'll be complaining to the Advertising Standards Authority about the fact that Johnson's are lying about where some of their tiles come from.
AVOID THIS COMPANY - CERTAINLY FOR BAGGED PRODUCTS.
11 de novembro de 2025
Resposta da Johnson Tiles UK
Hi John,
I believe our customer service team have already been in contact with you previously, and you were refunded for the bag of adhesive with the tear in it. We apologise again. The rest of the adhesive was supplied in date when delivered. Whilst we used to manufacture in the UK and still have stock remaining, we also supply product from partnering factories outside of the UK.
Many Thanks
Sophie
Customer Service done the correct way!
Massive help with trying to find the correct tile for a Barrat Homes house, had an issue with a sample being the wrong sample sent out but Danny rectified this quickly and got me sorted!
Thank you Danny!
13 de novembro de 2025
Resposta da Johnson Tiles UK
Hi,
Thanks so much for taking the time to write a review, it is greatly appreciated. I have passed your comments on to Danny in our outlet, and we are so pleased we could help. We hope you are pleased with your tiles, and please get back in touch should you need any further help.
Many Thanks
Sophie
Resposta da Johnson Tiles UK
Hi Joyce,
Thanks for taking time to write a review, we are thrilled to hear you love your tiles and were impressed with the speedy delivery service. Please let us know if we can be of any further help.
Many Thanks
Sophie
Resposta da Johnson Tiles UK
Hi Kate,
Thanks for taking the time to write a review, we are so pleased you were happy with the service and quality of our tiles. We hope you found the right tiles for your project, and would consider us again in future.
Many Thanks
Sophie
Order accepted then cancelled a couple…
Order accepted then cancelled a couple of days later
12 de novembro de 2025
Resposta da Johnson Tiles UK
Hi Mark,
We apologise for the inconvenience caused, unfortunately the order was accepted but the stock was not available. We are very sorry about this, there was an error on our system, and we informed you as soon as we could.
Thanks
Sophie
Asked for sample tiles and they was…
Asked for sample tiles and they was delivered quickly with no problems.
Once we received we checked against our.
We ordered and within days they was with us .
Great communication through email keeping you updated
11 de novembro de 2025
Resposta da Johnson Tiles UK
Hi Denise,
Thanks for taking the time out of your day to write a review, it is greatly appreciated. We are thrilled you were impressed with our customer service, and that you found the right tiles for your tiling project. We hope you love your new tiles!
Many Thanks
Sophie
Prompt and efficient delivery
Prompt and efficient delivery. Just what I wanted but someone else beat me to the post and bought out their remaining stock. C'est la vie, but cannot fault Johnson Tiles service and will be back again in the future. Don't delay, would highly recommend.
11 de novembro de 2025
Resposta da Johnson Tiles UK
Hi Glen,
Thanks so much for taking the time to write a review, and for your lovely comments. We're sorry to hear the stock you wanted is no longer available on this occasion, but please let us know if we can be of any further help.
Many Thanks
Sophie
Tiles are lovely and the customer…
Tiles are lovely and the customer service was great, very helpful. But arranging delivery was not easy. Took many phone calls and emails before they were delivered to me.
27 de outubro de 2025
Resposta da Johnson Tiles UK
Hi Sarah,
Apologies for the delay with the delivery on this order, there was a system error that delayed the despatch. We are very sorry about this, but appreciate your kind comments on the tiles and the customer service.
Many Thanks
Sophie
Quality tiles and excellent customer…
Quality tiles and excellent customer service.
7 de novembro de 2025
Resposta da Johnson Tiles UK
Hi Ojo,
Thanks for taking the time to write a review, we are thrilled you were so pleased with the customer service and quality of our tiles. We hope you found the right tiles for your project, and would consider us again for any future tiling needs.
Many Thanks
Sophie
A great quality product (Savoy Leaf…
A great quality product (Savoy Leaf tiles), at a competitive price and a superfast dispatch and delivery.
29 de outubro de 2025
Resposta da Johnson Tiles UK
Hi Ron,
Thank you for taking the time to write a review, we are so pleased you were happy with the price, service and product. The Savoy Leaf tiles are beautiful, great choice! We hope you would consider us again for any future tiling projects.
Many Thanks
Sophie
Excellent service with absolutely stunning products.
We visited lots of tile showrooms and outlets as we hunted for some 20 x 20cm dark blue gloss finish bathroom tiles and then we found Johnson Tiles. Ordered on a Saturday evening, order processed on the Monday and arrived on the Tuesday morning. An excellent service with absolutely stunning products.
1 de novembro de 2025
Resposta da Johnson Tiles UK
Hi Cj,
Thank you for taking the time to write a review, we are thrilled we were able to help with your search, and that you were happy with the service provided. Please get back in touch if we can be of any further help.
Many Thanks
Sophie
Excellent value
The website is easy to navigate, with tiles to suit ever setting and taste. Purchased from their heavily discounted discontinued stock at incredible value and with no added charge for delivering to the Isle of Wight which is really unusual. Fast despatch. The tiles arrived in perfect condition and as described.
1 de novembro de 2025
Resposta da Johnson Tiles UK
Hi Claire,
Thanks so much for taking the time to write a review, we are so glad you found the website easy to use and were impressed with our prices and service. We hope you love you new tiles!
Many Thanks
Sophie
very quick delivery
30 de outubro de 2025
Resposta da Johnson Tiles UK
Hi Mark,
Thanks so much for taking the time to write a review, we are so pleased you were happy with the delivery service. We hope you love your new tiles.
Many Thanks
Sophie
Fast and efficient service
Fast and efficient service. An extensive range of tiles for every tile requirement.
Highly recommended.
13 de outubro de 2025
Resposta da Johnson Tiles UK
Hi Den,
Thanks for taking the time to write a review, we are so glad you were happy with the product selection and service provided. We hope you found the right tiles for your project, and please keep us in mind for any future tiling requirements.
Many Thanks
Sophie
Melrose moss tiles.
Astronomical cost for delivery and the box was falling apart. The tiles are all slightly concave. Love the colour.
25 de outubro de 2025
Resposta da Johnson Tiles UK
Hi,
Apologies for the troubles you have faced, as tiles are fragile and heavy items the delivery charges have to reflect this, and there may occasionally be damages in transit. However, if you contact our customer service team at service@johnson-tiles.com or 01782 524000 with the issues they will be able to assist you with this.
Many Thanks
Sophie
Easy to order
Easy to order, fast delivery well packaged and allowed us to look at tile choices in situ.
25 de outubro de 2025
Resposta da Johnson Tiles UK
Hi,
Thanks so much for taking the time to write a review, we are so glad you found the ordering process so easy, and were pleased with the service provided. We hope you love you new tiles.
Many Thanks
Sophie
Excellent service
Excellent service, goods dispatched promptly and arrived in good condition
6 de outubro de 2025
Resposta da Johnson Tiles UK
Hi Andrew,
Thanks for taking the time to write a review, we are so glad you were impressed with the service received. We hope you love your new tiles, and will consider us again for any future tiling projects.
Many Thanks
Sophie
The tiles were a perfect match
The tiles were a perfect match, delivery was quick and my bathroom looks amazing after the work was completed.
13 de outubro de 2025
Resposta da Johnson Tiles UK
Hi Lily,
Thanks for taking the time to write a review, we are so glad you were able to find a match and were pleased with the delivery and finished look! Please keep us in mind for any future tiling needs.
Many Thanks
Sophie
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