Туроператор Join UP Avaliações 

I often travel abroad and mostly choose JoinUP services. They have their own airline and good foreign partners.

Szerokim łukiem omijać.

Wyjazd wielkanocny do Turcji. Joinupa wybrałem ze względu na atrakcyjną ofertę. Ale dzień przed powrotem, przychodzi powiadomienie, że wylot nie o 23.15, lecz o 10.15. A więc 13 godzin wcześniej, czyli cały dzień. Potem w korespondencji dowiedziałem się, że pretensje mam kierować do samolotu, a poza tym to właściwie moja wina, bo nie doczytałem w umowie, że mogą się zmienić godziny powrotu. Ostrzegam teraz każdego: jak najdalej od Joinupa, bo nie szanują klienta, a ja czuję się oszukany o cały dzień pobytu. Jacek Woleński

Путешествовать самостоятельно — это нормально, но я не рекомендую отправляться в местные организованные туры. Я лично столкнулся с этим, когда купил тур в Аланию, включающий прогулку на яхте, но он не состоялся, сославшись на плохую погоду, и мне вернули по 5 евро каждому, хотя около 40 человек заплатили по 70 евро за весь тур. Не рекомендую, вы будете разочарованы.

Traveling with yourself is ok, but I don't recommend going to their local organized tours. I personally experienced it when I bought a tour of Alanya including a yacht trip, which didn't happen, citing bad weather, and they refunded 5 euros each, when about 40 people paid 70 euros each for the whole tour. I don't recommend it at all, you will be disappointed.

Very bad experience. The planes are in bad condition. We are in Egypt, the cars intended for transportation should no longer be carrying people, they are very, very old and in disrepair. We had booked a boat trip to the White Island - although the weather forecast showed wind - the excursions did not agree to move it. Only after the boat left, the boat returned and sailed along the coast, we did not see the island, it was a waste of time and money. This was the first and last trip with this agency.

I advise against travel with join up poland, trip to Egypt was shortened from 8 days to 7 days, departure 8 hours late (instead of 9 pm it was 5.30 am the next day) and there was no extra bed for a 3rd person in the room despite the reservation, so we slept in 3 on two beds for the entire stay! Despite interventions at the hotel and with the resident, they reject complaints because that's how they like it and the resident only shows up to sell trips and does not help with anything else. You can't get through on the phone. Wasted vacation and I do not recommend trips with join up to anyone!

As we arrived in Egypt with join up, our guide showed up and started to recommend different excursions. Between them was that “all in one” excursion where you go on a boat, go diving, safari and camel trip.

Let’s start with the thing that it was supposed to be from 6.00 am and until 7.30 pm. However, the day before we were told that the car will come and bring us at 6.50 am (by the way, they even were late and took us at 7.12 am). Moreover, the excursion itself lasted only to 3 pm, and then an hour and a half the way to the hotel, all in all we were in our room at 5 pm. Where did the rest 2 hours and a half go??

We had 2 guides: one for polish people and one for romanians. There were also tourist from other countries with us, but none of the guides spoke English for them. Only the photographer was very kind and translated all the stuff they were saying.
And now I am talking in bold: THE BOTH OF THE GUIDES WERE TERRIBLE AND RUDE. We had a situation where one of the tourist got sick, he vomited and nearly fainted. Both of the guides saw him vomiting but none approached and asked if help was requiered. More here, when we asked one of them why they haven’t done a thing, they told us that they didn’t know about this. Not that he lied to us (we saw them looking at the poor man), he also made themselves stupid in this situation, because HOW the guide can not know what is going on with the tourists he is responsible of.
Therefore, they were always in a huge hurry: at very stop we didn’t even manage to look around or even go to the toilet that they were starting to get us back to the bus. Then we understood why they do so: because the faster we finish, the sooner they go home. And that is the most unbelievable thing: the guide should always watch all tourist go to their hotels and just then go for his personal things, as it happens in all other countries. But no, after our excursion, he left the first and gave us in the responsibility of the driver (which permanently was speeding at his phone, that was quite annoying).

Now more about the excursion itself. The bout was actually good, thanks to the profesional divers and the personal of the boat: they cere kind and lovely with everybody.
But after the boat the nightmare began: as we got to safari, we were taken to the motorcycles (kind of), and surprisingly many of them weren’t working properly. After that we came to the oasis, and, the most interesting thing, was that the guides WERE NOT coming with us. Imagine a bunch of tourist that are here for the first time and have to climb a nearly perpendicular mountain, having as a support only a thin rope. Yes, that was our case. None of the guides came with us, they decided that it would be better if they stay and drink a coffee at the tents below. Women, man and even children were facing a real challenge not to die by climbing this, many of us didn’t even made and half a way gave up because of the enormous effort and lack of support from guides.

At the end of this excursion the only question that appears is: What is a human’s life for them? Lack of responsibility, profesionalism and simple humanity. We were disgusted by the attitude they gave us. Never, I repeat, never going with them again on an excursion.

I would have given it a zero if I had such an opportunity, but I decided that I would give one star to the only person who performed his duties - a Ukrainian steward.

We're from Latvia. Two days before returning home, my younger sister fell ill: fever, vomiting and severe cough. On the airplane she started gagging. No one had a vomit bag in their seat pocket. Mom called the stewardess, and she pretended not to understand Russian speech (the whole crew was Ukrainian). “Bag” in two languages ONE WORD, and without words it is clear that the child is bad! My sister started to vomit. The stewardess was happy about the situation.

I contacted JoinUp, but my messages are ignored. As I understand it, the company has this attitude, that is why the stewardess allows herself this attitude. This is the system, be prepared for chauvinism.

It is sad that it is our family that helps Ukrainian refugees.

Nasze wakacje zaczęły się obiecująco, jednak niestety wszystko zmieniło się po wylądowaniu w Turcji. Na miejscu zostaliśmy powitani przez osoby, które nie mówiły po polsku i rozdały nam wyłącznie anglojęzyczne ulotki, co znacznie utrudniało zrozumienie oferowanych usług. Po odnalezieniu transportu okazało się, że podróż do hotelu zajmie aż 3,5 godziny, ponieważ kierowca musiał zrobić dłuższą przerwę. Rezydentka Iza pojawiła się dopiero następnego dnia, a gdy zapytałam o wycieczkę opisaną w ulotce, okazało się, że nie jest dostępna w jej ofercie.

Wobec braku wsparcia sami zorganizowaliśmy wycieczkę, na którą chcieliśmy się udać. Poinformowałam rezydentkę, że na lotnisko będziemy wracać z innego hotelu, a więc sami zorganizujemy sobie transport. Mimo że rozumiem konieczność zapewnienia sobie dojazdu, to jednak brak informacji o zmianie terminalu okazał się dużym problemem. Przez to czekaliśmy na nieodpowiednim terminalu ponad godzinę, co wprowadziło niepotrzebny stres.

Hotel był brudny i zaniedbany, ewidentnie przygotowany jedynie na zakończenie sezonu. Posiłki codziennie wyglądały tak samo, pozbawione smaku i przypraw, co wpłynęło na nasze ogólne zadowolenie z wyżywienia.
Program animacji praktycznie nie istniał — jedynie codziennie pół godziny zajęć dla dzieci, które były monotonne i powtarzalne. Na barze notorycznie brakowało podstawowych rzeczy, takich jak cola, lód czy whisky, co jeszcze bardziej obniżało standard obsługi. Ręczniki na basen były brudne i niezachęcające do użytku.

Do tego sprzątanie pokoju pozostawiało wiele do życzenia. Panie sprzątające wyjęły spomiędzy kosmetyków trzy euro, które nie były przeznaczone na napiwek. Trudno byłoby żałować tej kwoty, gdyby chociaż pokój został porządnie posprzątany, jednak wydaje się, że przyszły jedynie po napiwki.

Podróżowaliśmy w grupie pięciu dorosłych, z nastolatkiem i rocznym dzieckiem, mając wykupione dodatkowe ubezpieczenie podróżne. Niestety, gdy zaszła potrzeba skorzystania z ubezpieczenia, okazało się, że nie obejmuje ono rodzaju pomocy, której potrzebowaliśmy. Na dodatek, gdy poszkodowana osoba próbowała skontaktować się z rezydentką, ta była nieuprzejma i pozostawila nas bez wsparcia. Zupełnie nie rozumiemy, dlaczego biuro przed wyjazdem zachęcało nas do wykupienia ubezpieczenia, które nie spełnia swojej roli w kryzysowej sytuacji.

Zdecydowanie nie polecamy tego biura podróży i na pewno nie skorzystamy z ich usług ponownie. Jedyne, co pozytywnie wspominamy, to słoneczna pogoda.

Travelled with Join UP! , the best vacation ever! Lady who sold me the trip was sooo kind and helpful!
Hotel also was amazing. Thanks a lot! <3

Banda ukraińskich oszustów. Zapłaciłem za wakacje -po przylocie dowiedziałem się że nasz hotel jest pełny i skierowano nas do hotelu o wiele niższym standardzie. Nikt nie chce nam pomóc, rezydent odmawia spotkania. Infolinia firmy -porażka. Nic się nie dowiesz. Ta firma to zwykli oszuści. Wstyd ! Banda ukraińskich oszustów!
Ludzie nie czytają opinii o nich i dalej się nabierają na tanie wakacje. Negatywne komentarze na mediach społecznościowych są od razu usuwane. Zachęcam wszystkich do wybierania drogi sądowej. Ja wkrótce mam rozprawę z tymi oszustami.

We went to Egypt, on the way back my Ukranian girlfriend was denied boarding, their worker at check in desk made a mistake, so whaf theyy offered is to leave her behind in the middle of the night without new tickets without hotel. Zero help from agents. Holiday were turned in to nightmare.

We bought a tour to Cyprus with departure from Chisinau. First, the date of the flight was changed (the flight on 28/09 was cancelled, we agreed on 24/09). Because of this, we had to change the vacation dates. And as a bonus, the departure time was postponed 5 times (6:00, 17:50, 20:10, 21:40, 23:00, 23:21), for a total of 17.5 hours. We arrived in Chisinau almost a day before departure and took a hotel in anticipation of any surprises from Join up, because we were told that the departure time can be changed at any time, both earlier and later...
That is, we were robbed of almost a day of paid rest (17.5 hours) and we did not receive any even symbolic compensation. To avoid!

"Join Up!" sold me unusable travel tickets and refused to refund a single cent

Tickets were purchased not even an hour ago (at the time) and even after a swift contact with their support, "nothing could have been done". I am ultimately disappointed as this ruined my honeymoon, after waiting for their response over the weekend, I got a very generic answer that they took 100% of my money and that's it

Avoid these organizers, they have no human decency at all.

Good tour operator. The time of war helped

С Join Up в Хургаде
Очень дорогие екскурсии, нас должны были забрать в аэропорту в 09:00 а пришли в 10:00, на звонки не отвечают. Не советую.

Непогана компанія. Все організовано дуже добре. Це моя думка. Власне навіть особливих нарікань немає. Так лише припущення.