Jones Homes UK Avaliações 

416
O TrustScore é 4 de um total de 5

4,2

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

From my first visit and meeting Karen, I knew that Jones Homes was a decent Company and the house's were built to a very good standard. Karen was very helpful and informative..we wish her all the... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

From first seeing the house, deciding to buy it and to moving in nothing was too much trouble. Communication was always uplifting especially when we were selling our old house and were finding thing... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

We have had a really poor experience with Jones Homes customer service after moving into our property. They have refused to carry out repair work to our house on more than one occasion despite this be... Ver mais

Avaliado com 5 de um total de 5 estrelas

The customer service team are fantastic. On the few occasions we have been unfortunate to require remedial work done, Ben M who has attended the property has been great. He is an friendly and polit... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Construtor
  2. Desenvolvimento Habitacional
  3. Desenvolvedora de imóveis

Informação fornecida por fontes externas variadas

Jones Homes has an enviable reputation for building new homes in desirable locations throughout the North West, Lancashire, Yorkshire and the South East. Locations Include Wilmslow, Bolton, Macclesfield, Rotherham, Preston, Blackpool, Kent.


Informações de contato

4,2

Muito Bom

O TrustScore é 4 de um total de 5

416 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 50% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,2

Todas as avaliações

(416)

71 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Lovely properties

Lovely properties. Great builder, very helpful with any issues that need to be resolved and dealt with quickly once raised. All workers very respectful if needing to enter your property and leave things as they find them.

20 de junho de 2025
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Resposta da Jones Homes UK

Thank you John for your 5* review. It is great to hear your journey to your new Jones home went as smoothly as it did. We will ensure your positive feedback is relayed to the team.

On behalf of all at Jones Homes, we wish you many happy years in your new home at Lambcote Meadows.

Kind regards,

Jones Homes Yorkshire

Avaliado com 5 de um total de 5 estrelas

Sandra at the maltby site was…

Sandra at the maltby site was absolutely brilliant, super knowledgeable and friendly and really lovely.
Sandra is a credit to Jones

6 de julho de 2025
Avaliação não solicitada
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Resposta da Jones Homes UK

Thank you Lorraine for your 5* review and for taking the time to leave us kind feedback of your experience with Sandra. Please know that your kind words and compliments have been passed on.

We look forward to welcoming you again to Lambcote Meadows.

Thank you and all the best,

Jones Homes Yorkshire

Avaliado com 5 de um total de 5 estrelas

Hoping we get our house

We have really enjoyed our experience so far with Gail. She has been very helpful and made us feel very comfortable. We have been to a number of new build companies some who were good but some who weren’t very good. We have felt the most comfortable with Gail and we are praying and hoping our home sale is agreed so we can move forward with our purchase as we will be devastated if it doesn’t.

Mrs Hussain

6 de julho de 2025
Avaliação não solicitada
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Resposta da Jones Homes UK

Thank you Mrs Hussain for your lovely 5* review and for taking the time to leave kind feedback. We are so pleased to hear of your experience at Wentworth View.

Please know that your kind words and compliments have been passed on to Gail.

Wishing you all the best and a smooth journey to owning your new Jones home.

Kind regards,

Jones Homes Yorkshire

Avaliado com 1 de um total de 5 estrelas

WITHOUT PREJUDICE…Buyer be ware!!!

Promises to correct work, incorrectly completed in the first instance ..,never honoured
Incorrect works IF corrected charged to owners
10 year warranty on property not honoured
Management who do not take responsibility
Buyer Beware!!!!

1 de junho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Really friendly professional service by…

Really friendly professional service by Sandra in the Sales office. Thank you

1 de junho de 2025
Avaliação não solicitada
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Resposta da Jones Homes UK

Thank you Rob for your 5* review and for taking the time to leave a review. Your kind feedback will be passed onto Sandra, she will be so pleased.

Wishing you all the best and a smooth journey to owning your new Jones home at Lambcote Meadows.

Kind regards,

Jones Homes Yorkshire

Avaliado com 5 de um total de 5 estrelas

Great Service

Great experience buying our home at Stonecross Meadows. No pressure from Sales and great moving in experience with a meet the builder session.

15 de maio de 2025
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Resposta da Jones Homes UK

Thank you for your 5* review and comments of the service you have received from our team.

Thank you and all the best,
Jones Homes North West

Avaliado com 5 de um total de 5 estrelas

we had an issue at the front of our…

we had an issue at the front of our home. we contacted Jones homes who quickly attended the property and carried out repairs to my total satisfaction.

5 de junho de 2025
Avaliação não solicitada
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Resposta da Jones Homes UK

Many thanks Steve for your 5* review. Your positive feedback will be passed on to the team.

May we wish you many more years of continued happiness in your Jones home at The Orchards.

Kind regards, Jones Homes Yorkshire

Avaliado com 5 de um total de 5 estrelas

Sunfield, Wilmslow

I’ve recently purchased my home in the Sunfield Estate in Wilmslow. From start to finish, Julie was absolutely incredible. Being a teacher means that talking during the school day is virtually impossible, but that didn’t stop Julie from being there for me. She would often call me after work or sometimes even on her way home to keep me updated on everything. Julie’s support made the entire experience so much smoother than I ever expected it to be. When my move-in day arrived, Julie was there to welcome me into my new home, which truly made the move-in day feel special.
Since settling in, I've encountered a few snags, but Harvey has been equally fantastic. He’s listened to my concerns and has arranged for everything to be rectified quickly.
Thank you Julie and Harvey.

18 de abril de 2025
Avaliação não solicitada
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Resposta da Jones Homes UK

Thank you for taking the time to leave a glowing 5* review and your kind words on your experience and support received from Julie and Harvey. We are happy to hear your had a great experience in purchasing your new Jones Home.

Please know that your kind words and compliments have been passed on.

Thank you and all the best,
Jones Home North West

Avaliado com 5 de um total de 5 estrelas

A positive experience …

Our recent move into a Jones Homes Banbury has been relatively stress free. When we have had an issue the site manager has listened to us, taken a look and then made any necessary changes. Liam has been exceptional in the snagging and settling in process and this has been consistent throughout, he is just a thoroughly nice guy who wants to help . No move is completely plain sailing but we have felt valued and have felt the freedom to voice anything about the house that caused concern. Jones homes staff really do understand the gravity of making such a large financial purchase and have been supportive throughout. I have been also impressed by Gail and Vicki in customer services who kept us informed and smiling through the awful process of exchange and completion. A good team of professionals! Thank you

24 de março de 2025
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Resposta da Jones Homes UK

Thank you Karen for such a lovely review. We really appreciate you taking the time to leave your feedback. We are delighted to hear of your Jones homes buying experience and the aftercare.

Your kind words will be passed onto Gail, Vicki and Liam, they will be so pleased.

On behalf of us all, we wish you many happy years in your new Jones home at Wentworth View.

Kind regards, Jones Homes Yorkshire

Avaliado com 4 de um total de 5 estrelas

It has been a really great experience…

It has been a really great experience buying a home from Jones Homes overall baring a few issues which weren't all down to the builder. Information about the houses, plots and buying process were very helpful and the builders have been really accommodating and helped out with snags etc once we moved in.

28 de março de 2025
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Resposta da Jones Homes UK

Thank you Lauren for your feedback and for taking the time to leave a review. Your kind words will be passed on to the team at Gateford Park.

On behalf of all at Jones Homes, we wish you many happy years in your new home.

Kind regards,

Jones Homes Yorkshire

Avaliado com 5 de um total de 5 estrelas

I contacted Sharon Pike Customer…

I contacted Sharon Pike Customer services regarding a faulty window on the property I had owned over 2 years. She answered my email straight away and by the next day the window company had booked an appointment. I have always found Jones Homes extremely efficient but just felt the Sharon went above and beyond in a very busy department. House developers sometimes get a bad reputation but I cannot fault Jones Homes in the approach to the sale the quality of the build and their aftercare team. Well deserved thanks to you all. I wish I could say the same about the property management company Anthem appointed to us.

1 de maio de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent from start to finish

From start to finish, a fantastic experience, we love our new home, Jaz and the site manager Carl at Cavendish Park Bolsover, were amazing and couldn’t do enough for us

25 de abril de 2025
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Resposta da Jones Homes UK

Thank you Steve for your 5* review. It is great to hear your journey to your new Jones home went as smoothly as it did. We will ensure your positive feedback is relayed to Jas and Carl, they will be so pleased.

On behalf of all at Jones Homes, we wish you many happy years in your new home at Cavendish Park.

Kind regards,

Jones Homes Yorkshire

Avaliado com 5 de um total de 5 estrelas

Sunfield Jones Homes …

I have just completed on a new Jones Home at the Sunfield Development Handforth. Julie in Sales has been a constant support and has made what can be a stressful experience seamless! Her advice and help has been priceless and she really does care about you and your purchase, which is a rare quality these days! Thank you Julie & all the team at Sunfield for making my move go smoothly. Sam. W.

14 de abril de 2025
Avaliação não solicitada
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Resposta da Jones Homes UK

Thank you Sam for taking the time to leave a gleaming 5* review of the support and guidance you have received from Julie, Sales Advisor at Sunfield.

Please know that your kind words and compliments have been passed on.

Thank you and all the best,
Jones Home North West

Avaliado com 5 de um total de 5 estrelas

Customer Service



We have recently purchased a Jones Home and are looking forward to completion in the next few weeks.
Julie at Sunfield Wilmslow has been a tremendous support during the whole process.
She provided guidance during the design and choice period and helped manage our expectations, inspiring confidence and trust.
She really has been “Service with a Smile” every step of the way.
It is good to know that Jones Homes place such great emphasis on Customer Service and we look forward to moving into our new home.
Thank you Julie

14 de abril de 2025
Avaliação não solicitada
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Resposta da Jones Homes UK

Thank you very much for taking the time to leave a glowing 5* review of the service you have received from the team and your kind words for Julie.

Please know that your kind words and compliments have been passed on.

Thank you and all the best,
Jones Homes North West

Avaliado com 5 de um total de 5 estrelas

Julie Roberts

Moved into our new Jones home in December 2024. A big shout out to Julie Roberts in the sales office at Sunfield. She was a great help regarding the sales process and also giving us great advice when choosing our tiles, flooring etc. She was also on hand if we had any issues when we first moved in.
Thank you also to Charlie for your assistance with the early snagging list.

13 de dezembro de 2024
Avaliação não solicitada
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Resposta da Jones Homes UK

Thank you very much for taking the time to leave a gleaming 5* review of the service you have received from the team and your kind words for Julie and Charlie.

Please know that your kind words and compliments have been passed on.

Thank you and all the best,
Jones Homes North West

Avaliado com 5 de um total de 5 estrelas

Lambcote Meadows

Sandra was very accommodating professional and helpful.

12 de abril de 2025
Avaliação não solicitada
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Resposta da Jones Homes UK

Thank you Tom for your feedback and for taking the time to share your experience with us! Sandra will be delighted by your kind words.
Kind regards, Jones Homes

Avaliado com 5 de um total de 5 estrelas

Great experience with Jeff from the…

Great experience with Jeff from the sales office, he was supported by several colleagues. The property is lovely, we have only been in our new home for 10 days but are very pleased so far. We saw the property by chance via an area search on Google, then a check via Rightmove. Thank you to Jeff and his team, along with Maria Weston of Tinklin Springall solicitors.

9 de abril de 2025
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Resposta da Jones Homes UK

Thank you Jamie for your kind words! the team at Shurland Park will be delighted.
On behalf of us all, we wish you many happy years with your Jones home.

Best regards

Jones Homes Southern

Avaliado com 5 de um total de 5 estrelas

Would recommend

Smooth process from dealing with the sales representatives to signing on the dotted line.
Jeff and Karen from Minster were helpful all the way through the journey.
Would recommend Jones home
They checked in on us a week after we moved in which was really good.
House finished off to a high standard

28 de março de 2025
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Resposta da Jones Homes UK

Hi Becci

Thank you for your 5* review. We are thrilled to hear of your enjoyable journey to owning your new Jones home. We wish you many years of happiness to come.

Best regards

Jones Homes Southern

Avaliado com 5 de um total de 5 estrelas

Amazing from start to finish

We completed on our property in February 2025 and couldnt be happier with the experience we have had from start to finish. We originally saw our dream home in March 2024 and was keen to reserve the very last of this house type on the development. Gail at Wentworth View has supported us from start to finish to allow us to secure our dream home. When the plot we wanted was ready to reserve, we hadnt sold our property, but Gail knew how much we wanted this and pulled strings to let us reserve whilst we continued to look for a buyer. When our house didnt sell as quickly as we wanted, Gail helped us even further. The after care we have received has been amazing - with special thanks to Liam the site manager and Simon & Ben in customer care team - who have been quick to solve any (tiny) snags we had and continue to do so. We couldn't be happier with our home - the quality of the property is like no other new build we have seen and the specifications are fantastic. We have had no major issues or snags and anything we have picked up on have been quickly sorted. We love our house so much, it is truly our forever home, but mostly we wanted to recognise Gail. She is a real asset to Jones Homes and fantastic at her job, leading us every step of the way. We would recommend Jones Homes to anyone considering buying a new build. We never imagined ourselves to buy new and always thought we would buy another older home, full of character, but Jones Homes does it right and the character we were looking for can be found in our newer property.

3 de abril de 2025
Avaliação não solicitada
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Resposta da Jones Homes UK

Dear Anna,

Thank you for such a wonderful and glowing 5 star review. We really appreciate you taking the time to leave your feedback. We are delighted to hear of your Jones homes buying experience, the aftercare and how happy you are in your new Jones home.

Your kind words will be passed onto Gail, she will be thrilled. And to the rest of the team on site too!

On behalf of us all, we wish you many happy years in your new home at Wentworth View.

Kind regards, Jones Homes Yorkshire

Avaliado com 5 de um total de 5 estrelas

replacement front door

I’ve just had a replacement front door fitted by Ben & Martin and I can’t speak highly enough of them both. The attention to detail and finish is first class and I’m really pleased with the finished article

27 de março de 2025
Avaliação não solicitada
logotipo da Jones Homes UK

Resposta da Jones Homes UK

Thank you Martin for your 5 star review and kind words. Ben & Martin will be delighted with your positive feedback.

On behalf of us all, we wish you many more years of continued happiness in your Jones home at Beaumont Grange!

Kind regards, Jones Homes Yorkshire

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