Jones Homes UK Avaliações 

416
O TrustScore é 4 de um total de 5

4,2

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

From my first visit and meeting Karen, I knew that Jones Homes was a decent Company and the house's were built to a very good standard. Karen was very helpful and informative..we wish her all the... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

From first seeing the house, deciding to buy it and to moving in nothing was too much trouble. Communication was always uplifting especially when we were selling our old house and were finding thing... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

We have had a really poor experience with Jones Homes customer service after moving into our property. They have refused to carry out repair work to our house on more than one occasion despite this be... Ver mais

Avaliado com 5 de um total de 5 estrelas

The customer service team are fantastic. On the few occasions we have been unfortunate to require remedial work done, Ben M who has attended the property has been great. He is an friendly and polit... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Construtor
  2. Desenvolvimento Habitacional
  3. Desenvolvedora de imóveis

Informação fornecida por fontes externas variadas

Jones Homes has an enviable reputation for building new homes in desirable locations throughout the North West, Lancashire, Yorkshire and the South East. Locations Include Wilmslow, Bolton, Macclesfield, Rotherham, Preston, Blackpool, Kent.


Informações de contato

4,2

Muito Bom

O TrustScore é 4 de um total de 5

416 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 50% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,2

Todas as avaliações

(416)

71 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

All the Jones Homes staff

All the Jones Homes staff, from the beginning to the end of the process have been very friendly and helpful. The site agent (Paul) has been exceptional.
The House itself has lived up to my high expectations.

26 de março de 2025
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Resposta da Jones Homes UK

Thank you Richard for your kind words! The team at Shurland Park will be delighted to hear your feedback.

On behalf of us all, we wish you many happy years with your Jones home.

Kind regards
Jones Homes Southern

Avaliado com 5 de um total de 5 estrelas

Big thanks to Ben & Martin.

I cannot rate the quality of work provided by Martin and Ben highly enough. They refitted a shower tray and door and the work was carried out to the highest standard. Not only that, they are polite and extremely respectful of your property. They are a credit to Jones Homes.

25 de fevereiro de 2025
Avaliação não solicitada
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Resposta da Jones Homes UK

Hi Chris, thank you for your lovely review. Martin and Ben will be really happy with your kind feedback and 5* review.

May we wish you many more years of continued happiness in your Jones home at Cavendish Park.

Kind regards,

Jones Homes Yorkshire

Avaliado com 5 de um total de 5 estrelas

Excellent

The communication between the sellers and us was very good. Jackie and Sandra (Rotherham) were very professional and they made sure everything was good for us. The house itself was build to an excellent standard even the clearing prior to moving in. The builders left it spotless. I would recommend a family or friend buying from Jones homes

28 de fevereiro de 2025
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Resposta da Jones Homes UK

Thank you Tina for taking the time to leave a wonderful 5* review of your experience and the support you received from the team at Lambcote Meadows, they will be delighted to hear your feedback. It is also so great to hear you would be happy to recommend a Jones home to your family and friends.

We wish you many happy years in your new home.

Kind regards,

Jones Homes Yorkshire

Avaliado com 5 de um total de 5 estrelas

The team was very supportive and…

The team was very supportive and communicated well to ensure completion went smoothly.

28 de fevereiro de 2025
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Resposta da Jones Homes UK

Thank you Ane for your 5* review. It is great to hear your journey to your new Jones home went as smoothly as it did. We will ensure your positive feedback is relayed to the team.

On behalf of all at Jones Homes, we wish you many happy years in your new home at Lambcote Meadows.

Kind regards,

Jones Homes Yorkshire

Avaliado com 4 de um total de 5 estrelas

Good customer service,.

Good customer service,.
Spacious home.
But very expensive.

20 de fevereiro de 2025
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Resposta da Jones Homes UK

Thank you ChiChi for your feedback and for taking the time to leave a review.

On behalf of all at Jones Homes, we wish you many happy years in your new home at Wentworth View.

Kind regards,

Jones Homes Yorkshire

Avaliado com 5 de um total de 5 estrelas

great experience

very helpful and efficient service, keen to sort out issues in a warm, friendly manner. there for you

7 de março de 2025
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Resposta da Jones Homes UK

Thank you David for your 5* review and kind words. It is great to hear your journey to your new Jones home went as smoothly as it did.

On behalf of all at Jones Homes, we wish you many happy years in your new home at Cavendish Park.

Kind regards,

Jones Homes Yorkshire

Avaliado com 5 de um total de 5 estrelas

Very responsive and committed

We had a lot of repairs/snags to get completed and the Jones Homes Team were very responsive and committed to getting their tradesmen to our property in order to rectify all issues. We felt very supported by the whole Jones Team throughout. The Site Managers and Sales Teams teams are especially worth mentioning.

7 de março de 2025
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Resposta da Jones Homes UK

Dear Ian,

Thank you for taking the time to leave a wonderful 5* review of your experience and the support you received from the teams at Wentworth View, they will be delighted to hear your feedback.

On behalf of all at Jones Homes, we wish you many happy years in your new home.

Kind regards, Jones Homes Yorkshire

Avaliado com 5 de um total de 5 estrelas

Exceptional experience in buying a new home

Exceptional experience in buying a new home. From the first moment we approached the sales office to enquire about our new home to the post-sale assistance, everything has been great in terms of customer service. Denise and Nicola in the sales office and
Chris and Luke (site managers) have been very responsive to our needs and have met our expectations (and beyond!). We are so happy we went with a Jones Homes for our new house and we’re enjoying every moment.

2 de dezembro de 2024
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Resposta da Jones Homes UK

Thank you for taking the time to leave your review we really do appreciate it. Your positive comments will be shared with the development team. We hope you continue to enjoy your new Jones home for many years to come.

Avaliado com 5 de um total de 5 estrelas

Ben M (Customer care)

Ben M (Customer care) came to correct a misaligned window that had been installed incorrectly by the window contractor.
Ben came on time at the agreed date first thing, talked us through the work that was being undertaken, completed the work, and left everything very tidy ensuring we were happy with the work done.
He went above and beyond our expectations, as I asked if he had time to re-seal our bath that had dropped as we’ve been in the house for over a year. He was more than happy to do this.
Ben is a credit to Jones Home customer care team.

24 de fevereiro de 2025
Avaliação não solicitada
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Resposta da Jones Homes UK

Hi Oliver, thank you for taking the time to leave a wonderful 5* review. Ben will be delighted with your kind feedback.

On behalf of all at Jones Homes, we wish you many happy years in your home at Wentworth View.

Kind regards, Jones Homes Yorkshire

Avaliado com 5 de um total de 5 estrelas

I visited the Jones Sales Office site…

I visited the Jones Sales Office site at Eggborough on the 21 February with my adult daughter and we were delighted to meet Janette the Sales Advisor! She gave us the background of Jones Housing and gave us the full run down on the houses on the site along with the time and availability of all the homes! This was then followed up by a visit to all the Show Houses on this site.
We were blown away by the quality and build and how spacious they were! Janette was warm and welcoming and nothing was too much for her! We were interested in both the Stratton 11 and The Latchford 11 5 bedroom as we have a large family!
Janette spent well over an hour with us.
We had to cut shirt our stay but I returned again thr next day with my wife .. Janette was just there and again very helpful and friendly and went through the facts and information for my wife! Janette issued us with Personal Protection Equipment and took us onto the site to see the two plots we liked! She was very knowledgeable and formative about all the Jones products and materials on this site! On her recommendation was travelled to Maltby and saw the Stratton 11 at the Maltby site!

Again the Sales Advisor the (Sharron) was very helpful . We spent over an hour looking around this wonderfully presented house! We established that Jones were flexible with offering extras in the house!

Unfortunately, we have a very large family with a lot of large furniture and we felt that the smaller bedrooms were just not big enough for our needs! The Master and Bedrrom 1 were ideal. The lounge was also too small!

However, overall the sites are amazing and I would recommend anyone to go and have a Look at the superb houses that Jones build!

Finally, the Sales staff are amazing.

21 de fevereiro de 2025
Avaliação não solicitada
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Resposta da Jones Homes UK

Hi Stephen, thank you for taking the time to leave such a wonderful 5* review of your Jones Homes experience and visit to Teasel Green and Lambcote Meadows. The Sales team will be so delighted to hear your positive feedback.

We hope to see you at one of our developments in the future.

Kind regards, Jones Homes Yorkshire

Avaliado com 5 de um total de 5 estrelas

Customer care

Open in giving information.
From Day 1 the process is explained.
You receive updates every 2 weeks.
If there is any obstacles they inform you.

The house is well built finishing is great and customer service is excellent.

The experience has been so serene and beautiful.
Cheers The Jones Homes.

13 de fevereiro de 2025
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Resposta da Jones Homes UK

Thank you Olivia for your 5* review and kind words. It is great to hear your journey to your new Jones home went as smoothly as it did.

On behalf of all at Jones Homes, we wish you many happy years in your new home at Lambcote Meadows.

Kind regards,

Jones Homes Yorkshire

Avaliado com 5 de um total de 5 estrelas

Had Martin to do the cracks in my house…

Had Martin to do the cracks in my house and has done a fantastic job, Thankyou really appreciate it

12 de fevereiro de 2025
Avaliação não solicitada
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Resposta da Jones Homes UK

Thank you Eileen for your 5 star review and kind words. Martin will be delighted with your positive feedback.

On behalf of us all, we wish you many more years of continued happiness in your Jones home at Wentworth View!

Kind regards, Jones Homes Yorkshire

Avaliado com 5 de um total de 5 estrelas

What can we say? Absolutely Fabulous!

What can we say? Karen was amazing throughout our experience. Her friendly, caring, supportive and professional approach is second to none. We visited many various property sales departments and we can honestly say Karen was exceptional. Fabulous asset to your team. She was very informative and kept us in the loop during our house sales and purchase journey. Moving is one the three biggest stressors in life but Karen helped give us reassurance with her kindness, understanding and patience making it more of a positive experience. David Jones Properties give a great back up service and the house demo was greatly appreciated before completion.

As opposed to other property developers, David Jones was upfront with no hidden extra costs. We chose our beautiful new home because of this reason and the excellent service we received throughout. Big thanks to Karen again. 🙏🏻🏡💝 Debbie & Ajay

31 de janeiro de 2025
Avaliação não solicitada
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Resposta da Jones Homes UK

Thank you Debbie & Ajay for your kind words! Karen will be delighted.

On behalf of us all, we wish you many happy years with your Jones home.

Kind regards
Jones Homes Southern

Avaliado com 5 de um total de 5 estrelas

I would fully recommend buying with…

I would fully recommend buying with Jones homes. We were originally apprehensive about moving and buying a new build however this worry was alleviated once we visited the Hillside Way site at Harthill and were able to view the quality in the show home.

Most of our stress and apprehension of moving house has been eased with the simply move scheme offered by Jones . With so many added extras in the property, along with the moving package (stamp duty paid, £3000 towards estate agents fees and contribution to moving fees). The company has facilitated the sale of our current property through simply move. This included weekly support from our sales advisor Sandra Wakefield. Sandra was able to liaise with our selling agents to monitor potential buyers and guide us through the process of achieving the quickest sale possible to secure the reservation on our new home.

We can’t thank Sandra enough for working tirelessly to provide us with the best experience, being so knowledgable of the whole process and is overall a lovely person. Thank you for always being at the end of a phone or email to update and reassure. We appreciate all of your help in making our move possible :)

6 de fevereiro de 2025
Avaliação não solicitada
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Resposta da Jones Homes UK

Hi Rosanna, thank you for taking the time to leave such a wonderful 5* review of your Jones Homes experience, the SimpleMove scheme and the support you received from Sandra, who will be so delighted to hear your feedback.

It is great to hear that your journey to your new Jones home went as smoothly as it did.

We all wish you many happy years in your new home at Hillside Way.

Kind regards, Jones Homes Yorkshire

Avaliado com 5 de um total de 5 estrelas

The whole experience with Jones Homes…

The whole experience with Jones Homes has been brilliant from the start. They’ve been extremely helpful and kept us in the loop throughout the whole process.

Would highly recommend them to anyone looking at buying a new home.

6 de fevereiro de 2025
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Resposta da Jones Homes UK

Thank you Mrs Jardine for your 5* review and kind words. It is great to hear your journey to your new Jones home went as smoothly as it did.

On behalf of all at Jones Homes, we wish you many happy years in your new home at Lambcote Meadows.

Kind regards,

Jones Homes Yorkshire

Avaliado com 5 de um total de 5 estrelas

David Gibson was the sales advisor…

David Gibson was the sales advisor working on Saturday when we went to have look around. We fell in love with the show home style of house, we spoke with David and he was not pushy with us, he wanted to give us plenty of thinking time to make sure this was the right decision for us. We felt this experience was one of the best experiences to have when buying a home as this will be our forever home. The experience David gave us made us feel this was the right decision therefore we purchased our forever home with Jones Homes.

1 de fevereiro de 2025
Avaliação não solicitada
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Resposta da Jones Homes UK

Thank you Lucy for your lovely 5* review and for taking the time to leave kind feedback. We are so pleased to hear of your experience and reservation of a new home at Gateford Park.

Please know that your kind words and compliments have been passed on to David.

Wishing you all the best and a smooth journey to owning your new Jones home.

Kind regards,

Jones Homes Yorkshire

Avaliado com 5 de um total de 5 estrelas

Quality Build

Jones homes are a professional developer.

I love their new home’s design - you can see the quality build over some of the other developers.

Like any new home you will get snagging issues - these are normal and it’s how the developer handles these types of challenges.

Jones has always acted fast and ensured things are fixed quickly.

The team from sales and Paul construction site manager have always been available to me to help resolve issues as quickly as possible. Paul has always been approachable and assisted me with all my snagging issues, even coming to the us a number of times to check on the property.

I have no hesitation in recommending Jones and providing a 5 star rating.

30 de janeiro de 2025
Avaliação não solicitada
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Resposta da Jones Homes UK

Thank you Rakesh for your kind words! The team at Walnut Grange will be delighted to hear your feedback.

On behalf of us all, we wish you and your family many happy years with your Jones home.

Jones Homes Southern

Avaliado com 4 de um total de 5 estrelas

A positive experience.

A very competent sales adviser and site manager. Very helpful and capable. A good quality construction with the features we wanted. Most snags addressed quickly and successfully with only a couple outstanding.

24 de janeiro de 2025
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Resposta da Jones Homes UK

"Thank you for your kind words! Your team will be delighted to hear your feedback.
On behalf of us all, we wish you many happy years with your Jones home.

Avaliado com 5 de um total de 5 estrelas

Jones Homes made our experience purchasing our new home was truly amazing

Jones Homes made our experience purchasing our beautiful home smoothly, very caring and they always kept us updated throughout the process from reservation to moving in and the after care was excellent. I would recommend Jones Homes.

24 de janeiro de 2025
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Resposta da Jones Homes UK

Thank you for your 5* review. We are thrilled to hear of your enjoyable journey to owning your new Jones home. We wish you many years of happiness in your new home.

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