Jonic Avaliações 

135
•
O TrustScore é 5 de um total de 5

4,8

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Gail writing here. Mike doesn't knit! I contacted Customer Services while we were away as our fitted sheet, purchased at the same time as our topper, did not seem quite big enough and so wouldn't tuc... Ver mais

Avaliado com 5 de um total de 5 estrelas

We dropped into the showroom and met Megan who ran through the options. We were finding our three year old foam mattress uncomfortable and decided on a Jonic 2000 spring mattress. Spoke to Andrew who... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We purchased a two year old caravan with fixed single beds. The mattresses were awful, sagging uncomfortable and impossible to get a decent night’s sleep. After research we opted for Jonic and ordered... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Brilliant. Ordered 16th April, delivered 1st May. Delivered 2 weeks earlier than stated timeframe. Two custom sized shallow (16cm) pocket sprung mattresses for our motorhome. The second order I’ve pl... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Fabricante
  2. Loja de colchões
  3. Loja de produtos para trailers
  4. Loja de Roupas de Cama

Escrito pela empresa

At Jonic, we believe getting a good night's sleep on holiday is just as important as the holiday itself. For almost 20 years we have been handcrafting custom-made bedding, mattresses, and toppers for caravans and motorhomes. Our product line is designed to give you ultimate comfort so you can live life to the fullest. We take great pride in every aspect of our work, from our outstanding customer service to the craftsmanship of our skilled team, which is why we back our entire range with a 5-year guarantee.


Informações de contato

4,8

Excelente

O TrustScore é 5 de um total de 5

135 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente leva mais de 1 mês para responder

Como esta empresa usa o Trustpilot

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4,8

Todas as avaliações

(135)

10 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Excellent Company to deal with.

Excellent Company to deal with.
Friendly and helpful, prompt service and great product once again.
Why go anywhere else?

26 de janeiro de 2022
Avaliação não solicitada
logotipo da Jonic

Resposta da Jonic

Thank you so much Sheila!

We really appreciate your lovely feedback! 😊😊

We hope you had a wonderful time in Australia and hopefully you have lots of lovely trips away in your Sterling!

Best Wishes
Charlotte & The Jonic Team

Avaliado com 5 de um total de 5 estrelas

Excellent Quality Products

Brilliant company to deal with, excellent customer service and fantastic products arrived within a week of ordering for our Bailey caravan.

10 de outubro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent Bedding

Really pleased with our bedding - really good quality and fits very well. Customer service was brilliant.

4 de agosto de 2021
Avaliação não solicitada
logotipo da Jonic

Resposta da Jonic

Hi Belinda,

Thank you for your wonderful feedback!

We are so pleased you are happy with your Adria bedding.

We really appreciate you taking the time to let us know. 😁 Customer service and product quality are really important to us!

I hope you have lots of lovely trips away planned in your Adria!

Best Wishes
Charlotte & The Jonic Team

Avaliado com 5 de um total de 5 estrelas

Just brill...

Fitting sheets into an Adria Twin Supreme for those that know their motorhomes is a real pain in the butt - Jonic made it easy to sort. Perfect fit, good quality material, outstanding customer service, and better night's sleep achieved. Highly recommended.

24 de julho de 2021
Avaliação não solicitada
logotipo da Jonic

Resposta da Jonic

Hi Guy,

Thank you so much for your review! 😁

We're so pleased to hear you are happy with our products and our service. It was a pleasure doing business with you.

We hope you enjoy your Adria!

Best Wishes
Charlotte & The Jonic Team

Avaliado com 5 de um total de 5 estrelas

What a lovely company to deal with

What a lovely company to deal with, Charlotte on line and Katie on the phone. Helpful and friendly.
I placed my order 11am on the Monday and delivered on time as stated by Katie on Thursday morning 10am. Well packaged and I recommend them.
Excellent service, easy website to use.
Thank you all at Jonic

22 de julho de 2021
Avaliação não solicitada
logotipo da Jonic

Resposta da Jonic

Hi Marc,

Thank you for your fantastic review! 😁

We are so pleased we were able to get the Bailey topper and sheet to you in time for your trip away! We always try to go above and beyond for our customers.

Hope you have lots of lovely and comfortable holidays to come in your Bailey!

Best Wishes
Charlotte & The Jonic Team

Avaliado com 5 de um total de 5 estrelas

Excellent service and quick at email response.

Excellent service. Delivered as per stated times and very quick at answering emails on enquiries etc. Now looking forward to using new bedding.

20 de julho de 2021
Avaliação não solicitada
logotipo da Jonic

Resposta da Jonic

Hi Gill,

Thank you for taking the time to leave us a great review, each and every one of us here really appreciates it. 😊

We're really happy we managed to get the bedding to you in time for your holiday.

Have a fantastic time in your Bailey and enjoy the lovely weather! 🌞

Best Wishes
Charlotte & The Jonic Team

Avaliado com 5 de um total de 5 estrelas

a well designed Website is supported by…

a well designed Website is supported by really helpful and knowledgeable people on the phone!
Charlotte was super efficient and the feel is one of a quality business delivering value for money.
they went out of their way to advise and help us and in return this feels like a business worthy of our (and perhaps your) support and patronage....

19 de julho de 2021
Avaliação não solicitada
logotipo da Jonic

Resposta da Jonic

Hi Andrew,

Thank you so much for your lovely review!

We are all really pleased we could be of help. Your kind words really mean a lot to us. 😁

Checking on DHL, we can see the bedding has been delivered today in time for you leaving on Friday. 🎉 We hope you have a have a fantastic holiday in your Hymer!

Best Wishes
Charlotte & The Jonic Team

Avaliado com 5 de um total de 5 estrelas

Lovely company to deal with

Lovely company to deal with, we ordered fitted mattress protectors and fitted sheets for our grand California motor home.
Ben was absolutely great from start to finish they were made in good time, beautiful quality and they look amazing.
So happy with them
Thank you again for the great service and product

9 de julho de 2021
Avaliação não solicitada
logotipo da Jonic

Resposta da Jonic

Hi April,

Thank you so much for taking the time to leave us such a great review!

We are all so pleased to hear you're happy with your California bedding. I've passed your comments onto Ben! :-)

I hope you have lots of trips away planned in your motorhome!

Best Wishes
Charlotte & The Jonic Team

Avaliado com 1 de um total de 5 estrelas

Terrible company to deal with.

Terrible company to deal with.

Ordered matching bedding for caravan, they sent the wrong pattern for the make and model of the van. Called them up and after explaining their error to a Charlotte who apologised and said they would get them swapped out on a nominated day.

Took the day off and no delivery, called Charlotte who then said it was my fault for ordering the wrong set (they hadn’t bothered to try and contact me) so went through the whole thing again, she checked my order again and again verified the error was theirs! Took another day off and finally got the correct order.

Never did get a call back from the manager (think her name was Nicola).

Appalling customer service, incompetent staff and really not worth the money.

Do yourself a favour and go somewhere else and avoid these like the plague.

25 de março de 2021
logotipo da Jonic

Resposta da Jonic

Hi Phillip,

Thank you for sharing your feedback.

We are incredibly sorry to hear you had a frustrating experience with our company, we can assure you this is not our usual standard. Customer service is particularly important to us, we always strive to go above and beyond for our customers.

We are normally known for our exceptional service, and we would really appreciate the opportunity to rectify the situation for you.

To enable us to investigate this issue and find out what has happened we would require your contact information and your order number/details. These details can be provided over the phone on 01524 844106, or via email info@jonic-uk.co.uk

Kind Regards
Charlotte & Nicky

Avaliado com 5 de um total de 5 estrelas

A pleasure to deal with, good quality too.

We wanted bedding bespoke to our Swift Elite caravan upholstery and couldn’t find it online, so phoned. The lady we spoke to was very friendly and helpful and knew exactly what we needed following an exchange of photos. Our order was delivered promptly and we were delighted with the quality of the goods. A great experience, thank you!

11 de março de 2021
Avaliação não solicitada
logotipo da Jonic

Resposta da Jonic

Hi Bea,

Thank you so much for your lovely review!

We're so pleased to hear you're happy with your Swift bedding and our service! We really appreciate you taking the time to leave us a review. 😁

Hopefully you're making the most of the lovely weather and have lots of adventures planned in your Swift caravan!

Best Wishes
Charlotte & The Jonic Team

Avaliado com 5 de um total de 5 estrelas

Jonic Mattress & Snoozy Wrap

I recently ordered a mattress from Jonic with a foam density of 60. They are not the cheapest company but I am a believer of the saying ‘Buy cheap – buy twice’ and on this occasion, how right I was. The mattress is professionally made to my required dimensions and it is superbly made. It initially felt too firm for my liking but sleeping on it relieved my aching back that I have when sleeping on the mattress at home.

I also ordered a snoozy wrap which is another improvement to provide a good nights sleep. The wrap is basically a made to measure duvet cover where the two long sides and bottom can be zipped together this forming a sleeping bag configuration. No more duvet dropping off the side of the bed when we turn over in our sleep, waking up at three in the morning with a cold draft on my back to pull the duvet over me.

Charlotte and Bed were my main contacts at Jonic who were a delight to talk to. They were both humourous and helpful. Thank you both.

11 de março de 2021
Avaliação não solicitada
logotipo da Jonic

Resposta da Jonic

Good Afternoon,

We’d just like to thank you for taking the time to write this review! We are a family run business here at Jonic and every bit of feedback like this means the world to each and every one of us! :-)

We hope you have lots of lovely trips away planned with your mattress and Snoozy!

Best Wishes
Charlotte & The Jonic Team

Avaliado com 5 de um total de 5 estrelas

The best bespoke mattress by far

Our second mattress from Jonic because they are fantastic. Our 1st was for a Swift, our new one for our Coachman Laser 640/4.
The mattress is exactly to my measurements, as is the protector and two very good quality linen sheets, again to exact spec.
Charlotte is always helpful and nothing was too much trouble. We received ours very well wrapped and protected from courier damage in less than a week.
Even my princess can't find any peas in her bed. Really comfy. Thanks a lot. John

6 de junho de 2020
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Poor service

The process with Jonic started very well. The lady we spoke to when we visited the showroom was very friendly and helpful in choosing the softness of a mattress. We had to provide the exact make and model of our caravan as all mattresses are made to measure. We agreed on the mattress according to its softness, but, crucially nothing was said about the much increased weight of the new mattress compared to the one already in the caravan.As Jonic is a specialist company we assumed they were experts in replacement mattresses and consequently had no reason to expect we would not be able to lift the mattress without considerable effort. When we had it fitted in the caravan we discovered it was very difficult to lift and as most of the storage is under the bed, lifting it many times is required. In fact, the bed struts would no longer hold the bed up. We spoke to Jonic about our concerns and quite frankly they were totally uninterested and said we should have asked about that when we ordered it.If any of these problems had been explained to us by Jonic we would, in all likelihood, not have gone ahead with the purchase.

I am unable at present to lift the mattress alone. I am not disabled or unfit in any way but the weight, that can only be lifted from one side of the bed, because it is an island bed, is quite considerable and awkward. We have purchased one set of gas struts at considerable extra expense and even these are not adequate and further expense is now likely to replace them with more powerful struts.

We find it extraordinary that a specialist company like Jonic did not discuss any of these issues and nothing was available at the showroom to inform customers of the problems they would face after buying a mattress.

We feel very disappointed and let down by the service we received in purchasing, what is, a very expensive item from a company we felt we could trust and who advertise themselves as specialists. Despite several emails to the company I have received no interest in the problems we now face after purchasing an £800 mattress.

1 de novembro de 2018
Avaliação não solicitada

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