Really happy with our fridge. Great communication from the team and great after care. Very happy with the whole package and when the next appliance needs replacing will defo visit Kingdom appliances a... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
It's all about what suits them. Ordered washing machine, they called to organise delivery and offered the very next day - too soon as old one would need disconnecting and removing. What they didn't... Ver mais
A empresa respondeu
What a great experience! The extractor fan was new and unused, packaged in the original packaging and it worked great. But probably the best part of the experience was receiving a call from an excepti... Ver mais
A empresa respondeu
Purchased a Graded -Zanussi ZWi71201WA intergrated washing machine, delivered last Friday the19th May. Plumber came,Installed it wrong - left the carriage bolts in!! Told me the washing machine was fa... Ver mais
Detalhes da empresa
Escrito pela empresa
Kingdom Appliances have been trading since 1991 and have proudly established themselves as one of the UK's leading suppliers of discounted and 'graded' kitchen appliances. They specialise in the Electrolux group of brands which include AEG, Electrolux and Zanussi.
Informações de contato
109 Amington Road, B25 8EP, Birmingham, Reino Unido
- 01217080865
- sales@kingdomappliances.co.uk
- www.kingdomappliances.co.uk
4,1
Muito Bom
101 avaliações
Respondeu a 60% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Top level communication
Top level communication, speedy delivery and very friendly helpful staff. And not to mention bargain products Highly recommended!
28 de abril de 2026
Avaliação não solicitada
Resposta da Kingdom Appliances
Hi Tariq,
Thank you so much for the glowing review! We’re thrilled to hear you had such a great experience with our team. It’s wonderful to know we hit the mark for you. We truly appreciate the recommendation and look forward to seeing you again soon!
UNTRUSTWORTHY
TWe purchased an AEG cooker hood from Kingdom Appliances, which was described on their website as being in good condition with no markings. However, when it arrived, this was not the case. One of the chimney panels had a visible mark, and another had clearly been poorly spray painted, indicating a noticeable manufacturing defect. We raised our concerns with the delivery driver at the time, but were told to contact the office and sort it out with them. The driver then removed our old cooker hood for recycling and left.
When we contacted the company, we explained that the product did not match the description on their website. Not only was there a mark on one panel, another panel was clearly defective. The company offered £50 compensation, which we found completely inadequate as it would cost £134 to replace two panels. There was another identical model listed on their website with visible marks for £200 less, which we would have chosen had we been willing to accept such imperfections.
The compensation offered does not reflect the difference in value or the condition of the item we received. Moreover, their website said the delivery is free to most places in mainland UK. However, when we entered our postcode, which is in Lancaster in the north of the UK, we were charged £45 for delivery. Based on this experience, I would NOT purchase from this company again. I suggest you avoid them, they do not respect their customers and cannot be trusted.
14 de abril de 2026
Avaliação não solicitada
Resposta da Kingdom Appliances
Dear Daniel,
Thank you for your feedback. We are disappointed to see this review, as our team handled your concerns with the utmost care and sympathy to ensure a fair resolution.
We would like to clarify the timeline of events for the benefit of those reading:
Options Provided: When you alerted us to the marks on the panels, we immediately offered a full refund and a free return collection. This would have ensured you were not left with a product you were unhappy with.
Resolution Chosen: You ultimately chose to keep the cooker hood and accepted a £50 partial refund as a gesture of goodwill. This was processed and issued to you promptly.
Transparency: Our delivery surcharges for specific postcodes are set by our couriers and are clearly displayed at checkout before any purchase is finalized. We aim for total transparency in our pricing and descriptions.
We are a business built on integrity, working with you to find a solution that you were happy to accept at the time. It is disheartening to hear that you feel this way now, as we believe we acted reasonably and respectfully throughout the process.
Should you wish to discuss this further, please feel free to contact our management team directly.
Bought a washing machine from here and…
Bought a washing machine from here and everything was perfect - the delivery was easy and fast, the item was as described and the customer service team were great at helping out with any questions I had. Recommend!
2 de março de 2026
Avaliação não solicitada
Resposta da Kingdom Appliances
Thanks for the recommendation, Nigel!
We’re so glad to hear that everything from the delivery to the machine itself was spot on. Our customer service team loves hearing that their help made a difference. Enjoy the new washing machine, and let us know if you need anything else!
Really happy with our fridge
Really happy with our fridge. Great communication from the team and great after care. Very happy with the whole package and when the next appliance needs replacing will defo visit Kingdom appliances again. Thanks guys. Excellent.
16 de março de 2026
Avaliação não solicitada
Resposta da Kingdom Appliances
Fantastic to hear, Raife! We're so glad you’re happy with the new fridge and the "whole package" experience.
We take a lot of pride in our after-care, so it’s great to know the team looked after you well. Thanks for the kind words—we’ll be ready and waiting whenever your next appliance decides to retire! Enjoy the fridge.
What a great experience
What a great experience! The extractor fan was new and unused, packaged in the original packaging and it worked great. But probably the best part of the experience was receiving a call from an exceptionally friendly driver to check that the delivery was convenient. He let me know when he was going to arrive. And then to receive a call afterwards rather than just a link to check that everything was okay with my purchase was quite exceptional.
27 de fevereiro de 2026
Avaliação não solicitada
Resposta da Kingdom Appliances
That is such a fantastic review, Geoff! We are so glad to hear you're happy with the extractor fan, but it’s even better to know that our personal touch made a difference.
Our drivers really do care about making delivery as smooth as possible, and we believe a quick phone call is much better than a generic automated link. We’ll be sure to pass your kind words along to the team—especially your driver!
Thanks for choosing Kingdom Appliances!
I’ve been buying appliances from…
I’ve been buying appliances from kingdom appliances for years now, and I couldn’t be happier. The prices are really cheap, high quality products. Every purchase has exceeded my expectations. Highly recommend
5 de março de 2026
Avaliação não solicitada
Resposta da Kingdom Appliances
It’s always a pleasure, Davood!
As one of our regular traders, your continued support over the years means the world to us. We’re glad we can consistently provide the high quality and great prices you need for your business.
Thanks for the massive vote of confidence—we look forward to working with you on many more projects to come!
Excellent customer service
I ordered a Canopy hood extractor fan for the kitchen, which was faulty (no fault of Kingdom Appliances). I was called by the team to arrange collection of the damaged item and replace with a new one, which was done the following day.
4 de março de 2026
Avaliação não solicitada
Resposta da Kingdom Appliances
Thanks for the review, Sanjay!
We’re really sorry that the first unit arrived with a fault, but we’re glad we could jump into action and get that replacement to you by the very next day. We know how important it is to keep a kitchen project moving, so we’re happy we could get it sorted quickly for you.
Enjoy the new canopy hood!
It's all about what suits them
It's all about what suits them. Ordered washing machine, they called to organise delivery and offered the very next day - too soon as old one would need disconnecting and removing. What they didn't say was next time after that would be 2 weeks out. Then after confirming, cancelled the day before and delayed another 2 days. Then, delivered it at 6am so the driver "could avoid traffic". I wish I'd gone elsewhere.
16 de fevereiro de 2026
Avaliação não solicitada
Resposta da Kingdom Appliances
Hi, thank you for your feedback. We’re truly sorry that our delivery schedule didn't align better with your needs on this occasion.
We always strive to be as accommodating as possible—which is why we offered a next-day slot. While we try to keep our regional delivery routes frequent, slots can fill up fast, and we regret any frustration the wait or the subsequent rescheduling caused. Regarding the early start, our drivers often aim for early windows to ensure they can meet their committed times for all customers.
We appreciate your patience and hope the washing machine serves you well for years to come.
AEG oven
I ordered an oven from Kingdom appliances, It arrived, when they sad it would, in good condition (no transit damage) and it was a bargain.
22 de dezembro de 2025
Avaliação não solicitada
Resposta da Kingdom Appliances
Great to hear it, Gareth!
We know how frustrating transit damage can be, so we’re glad your new oven arrived in perfect condition and right on schedule. It’s always a win when you can snag a high-quality appliance at a bargain price!
Thanks for the support and enjoy the cooking!
dishwasher purchase
Bought a graded dishwasher which was half the price of other websites (had a small dent on the outer casing which couldn't be seen when fitted )
Delivered within a couple of days the driver showed me the fault asked if I was happy or would have taken it back
I was over the moon !! excellent value and service this is my 2nd purchase from this company and I highly recommend them
8 de dezembro de 2025
Avaliação não solicitada
Resposta da Kingdom Appliances
That is wonderful to hear, Patricia! Thank you for coming back to us for your second purchase.
We love that you were able to snag such a high-end dishwasher for half the price. Our drivers always want to make sure you're 100% happy with a graded item before they leave, so it’s great to hear that transparency gave you peace of mind. Since that little dent is tucked away, it sounds like an absolute win for your kitchen and your budget!
We really appreciate the recommendation—enjoy being "over the moon" with your new dishwasher!
Happy customer
Good service, quick delivery and reasonably priced
19 de dezembro de 2025
Avaliação não solicitada
Resposta da Kingdom Appliances
Short and sweet—thanks for the review! We're glad we could get your order delivered quickly and at a price you were happy with. Thanks for choosing Kingdom Appliances!
On time exactly when they said it would…
On time exactly when they said it would be nice and earlier appliance was as described if anything a little better than I imagined, complete all accessories, original paperwork user and install manual. Recommended seller save £££ off brand new especially since this was an under counter fridge and you don’t actually see any little scratches etc.
19 de dezembro de 2025
Avaliação não solicitada
Resposta da Kingdom Appliances
Thanks for the recommendation, Dom!
We’re so glad you’re happy with the fridge. You’ve hit on the "pro tip" for appliance shopping—choosing a graded unit for under-counter use is the perfect way to save £££ since those minor marks stay completely hidden once it's installed!
It's great to hear that having all the original manuals and accessories made the experience even better than you imagined. Enjoy the savings and the new fridge!
Great service
Excellent service. Happy with machine, well communicated and delivery driver was excellent. Highly recommended.
1 de janeiro de 2026
Avaliação não solicitada
Resposta da Kingdom Appliances
Thanks for the review, Ben!
We’re glad to hear you’re happy with the machine and that our communication kept everything on track. We'll be sure to share your praise with the delivery driver as well—they always appreciate hearing that their hard work was noticed.
Thanks for the recommendation!
The best price and service online item…
The best price and service online item came in better condition than expected delivery was swift
18 de novembro de 2025
Avaliação não solicitada
Resposta da Kingdom Appliances
Thanks for the feedback, Shahbaj!
It’s always a great feeling when an item arrives in even better condition than expected. We aim to combine the best online prices with the fastest service possible, so we're glad we hit the mark for you.
Enjoy your purchase!
Second time of using
After ordering from KA 18 months ago, I decided to use them again for my washing machine and tumble dryer appliances. When the items were delivered the driver was fantastic and brought them up a few steps and into the house and let me check them over before signing. Happy with purchases, any damage was as described for a graded items. Only thing to be aware of is trying to organise delivery with my work schedule and when they have vans coming to the area, so took about a month to sort, but that was fine for me as I already had working appliances.
17 de dezembro de 2025
Avaliação não solicitada
Order on the your website
Order on the your website
Brilliant service and price
Delivered on time 👍brought into the kitchen
And unpacked took rubbish with the driver
16 de novembro de 2025
Avaliação não solicitada
Awful experience THE WORST
Awful experience. Ordered a hob. Builders told me it was too big. Contacted KA for a return. They accepted and arranged the return collection. Called me a day before and said they are cancelling as I had requested the return 1 day late yet the latest returns date was set for that day as per their t&cs. I explained this and they then agreed for a collection. An hour later they emailed me back cancelling this for the second time. They were extremely rude both on the phone and on email. I emailed formally stating my rights under consumer law. They ignored me and cut all contact. I contacted my bank and trading standards who managed to get my payment back. KA then phoned to collect the item. No apology nothing. Disgraceful.
13 de outubro de 2025
Avaliação não solicitada
Resposta da Kingdom Appliances
Hi Gabrielle,
Thank you for taking time to leave us a review of our services.
We can confirm you had purchased a combination AEG hob hood on our website on the 7th of September which was promptly despatched to you from our warehouse on the 9th of September. On delivery, you had inspected the hob hood and signed our Proof of Delivery stating you were happy with the item and it met the condition described on our website.
You then reached out to us on the 7th of October, almost a month after receiving the item, bringing to our attention that you had mistakenly purchased the wrong hob size. We advised you of our Returns Policy – that you had far elapsed the 14-day return window and we would be unable to facilitate a collection for refund given the timescales involved. However, we still offered you a fair resolution by means of an exchange with a potential model that was the correct size for your kitchen, which you rejected.
Following our offer to exchange the item, you opened a claim with your payment provider fraudulently claiming the item was not as described and had arrived to you damaged. You sought a full refund. At this point, we decided to proceed with the collection to safeguard against any losses on our part.
It is with regret that you did not consider the value of double checking the hob size before committing to purchase the item from us. And it is extremely disheartening to have had a fraudulent payment dispute opened against us when we made an earnest effort to resolve the issue with you directly both amicably and fairly.
Regards
After-Sales Team
Excellent all round service
Excellent all round service. Purchased cooker, great price and first rate condition.Had purchased previously and again was very pleased.Would highly recommend.
2 de dezembro de 2025
Avaliação não solicitada
Brilliant
Always great quality and service at unbeatable prices
4 de dezembro de 2025
Avaliação não solicitada
Bargain oven from kingdom appliances
Bargain oven from kingdom appliances. Quick delivery also. Thanks
1 de novembro de 2025
Avaliação não solicitada
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.