Kings Hill Jewellery Avaliações 

52
•
O TrustScore é 4 de um total de 5

3,8

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I recently purchased a pair of Cartier earrings Julius was extremely helpful during the purchase, and Sofia followed through afterwards. Both were attentive, professional and made the process smooth.... Ver mais

Avaliado com 1 de um total de 5 estrelas

Really unhelpful staff. Information given prior to my visit wasn’t correct so I ended up travelling a distance for nothing. There was no attempt to offer a solution. Very disappointing and I woul... Ver mais

Avaliado com 5 de um total de 5 estrelas

I purchased a pre loved Cartie LOVE necklace with diamonds in 18k gold from KINGS Hill jewellers, i first found them through searching for this product online and they came up as having one. I called... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I initially contacted the company via email and Max very promptly sent me additional pictures and video of the watch in question. When I followed up in a telephone call Max was out of the offic... Ver mais

Detalhes da empresa

  1. Joalheria
  2. também em
  3. Relojoaria

Escrito pela empresa

Antique & Vintage Jewellery in St Albans. Bespoke Jewellery with in house workshop and jewellery designer.


Informações de contato

3,8

Muito Bom

O TrustScore é 4 de um total de 5

52 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 mês

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3,8

Todas as avaliações

(52)

5 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Would give 6 stars, if I could!

I first chatted with KHJ on WhatsApp after finding what I was looking for at ~22h. Patrick was responsive immediately, and answered all of my questions. I then had the confidence to place the order using Apple Pay on my phone, which is remarkable! I would definitely use KHJ again. 10/10.

15 de outubro de 2022
Avaliado com 5 de um total de 5 estrelas

Highly Recommended

Found a watch online and arranged to collect and pay for it a couple of days later. Met up with Patrick who was extremely helpful, knowledgeable and who put my wife and I completely at ease. The watch was perfect and I would have no hesitation in recommending this shop, and Patrick in particular, to anyone in the market for a pre owned Rolex watch.

8 de fevereiro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent service

Excellent service I have been looking for a Ladies Rolex for a few months for my wife’s birthday and spotted this one excellent price like brand new and even came gift wrapped I would definitely recommend this jewellers.

22 de outubro de 2021
Avaliado com 5 de um total de 5 estrelas

Highly recommended & V professional.

Found Kingshill watches on Imagram, found a watch that I was Interested In buying and messaged the company, the next day after seeing the good reviews I decided to go ahead and purchase, couldn't be happier, exactly as described and with me the following day.

18 de agosto de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Pre-owned AP purchase.

I initially contacted the company via email and Max very promptly sent me additional pictures and video of the watch in question.

When I followed up in a telephone call Max was out of the office and Sam very efficiently took over. I made payment via bank transfer and Sam confirmed receipt of this into their account a short time later.

As was discussed, prepurchase, the watch was posted out the following day to ensure I’d be home to collect it. When it did arrive it was very well packed and lived up to expectations.

I’d have no hesitation in buying from them again.

23 de junho de 2021
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Purchased Unworn Tudor Black Bay 58 Blue

I purchased an unworn Tudor Black Bay 58 Blue from Kings Hill Jewellery in late April 2021. When I received the watch it was exactly as advertised so I am very pleased with the purchase. I also appreciated the confirmation email from sales associate Max ensuring I was aware of the potential duties I would have to pay to ship to Canada. I was but I appreciated the follow up in advance of fully processing the online purchase.

Normally I would rate Kings Hill 5 stars if it weren't for the fact that my watch took approximately one month to be delivered. I have purchased watches from the UK before (to ship to Canada) and they have only taken a matter of days to arrive, even post Brexit changeover in 2021. However in this case because Kings Hill used UPS as their shipper the delivery took 29 days, 25 of which my watch sat in processing facilities in the UK. Taking an entire month to ship is not what I would consider expedited delivery as UPS states nor is it worth the cost when alternatives such as DHL and Fedex are able to deliver much much faster for a small amount more. (I later found out DHL & Fedex don't rely on the Royal Mail service to process customs clearances but rather have their own staff and facility for that which is why they're able deliver so much faster).

With that said I wouldn't hesitate to purchase another previously owned watch from Kings Hill in the future, I would just request they use a different shipper for my delivery next time.

27 de maio de 2021
logotipo da Kings Hill Jewellery

Resposta da Kings Hill Jewellery

Hi James,

Thank you for taking the time to leave your review. I'm really glad to hear you're happy with the watch and I do apologise for the time it took UPS to get the watch to you. We will definitely be looking into alternative shipping methods to help streamline our experience for international customers.

Thank you again and enjoy the Tudor!

Max

Avaliado com 5 de um total de 5 estrelas

Max was a great help

Max was a great help, he explained the condition of the watch which was a Rolex GMT
II Root Beer. I paid over retail but a fair price to have this beautiful watch in my collection.
Very happy to own this Rolex GMT Root Beer.

6 de abril de 2021
Avaliado com 1 de um total de 5 estrelas

Took the payment then cancelled it…

Took the payment then cancelled it after 2 days of holding my money... wouldn’t shop here again.

Had to wait another 3-5 days for money to come back

31 de março de 2021
logotipo da Kings Hill Jewellery

Resposta da Kings Hill Jewellery

Hi Aisha,

I'm very sorry you weren't happy with out service.

I have looked into your order and we never received your money or held on to it. The payment was held by the payment processor and then declined for not passing their fraud screening.

I'm very sorry for the delay in receiving the funds back but we have no control over the speed of which the payment provider returns.

If there is anything else I can help with please don't hesitate to get in touch directly.

Avaliado com 5 de um total de 5 estrelas

Retail therapy at it's best!

Having found myself outside their covid enforced closed shop browsing the windows I was captivated by an item of jewellery. On returning home I checked their website and found it available to buy online. Having placed and paid for my order I was delighted to receive it in plain packaging by post 2 days later. My purchase it is everything I had hoped it would be. Payment was quick and simple. I would not hesitate to recommend this shop and their brilliant service.

26 de março de 2021
logotipo da Kings Hill Jewellery

Resposta da Kings Hill Jewellery

Hi Cheryl,

Thank you for your lovely review! It really means the world to us to hear such great feedback from our customers.

Avaliado com 5 de um total de 5 estrelas

Excellent service

Excellent service. I bought a watch online and they were very helpful. It was even delivered on a day that suited me best.

3 de março de 2021
Avaliado com 5 de um total de 5 estrelas

Ordered a watch

Ordered a watch. Great service, quick delivery and good price. Unfortunately it wasn’t my style and decided to return but they were so helpful and accommodating processing the refund.
Thanks to Max.

29 de janeiro de 2021
logotipo da Kings Hill Jewellery

Resposta da Kings Hill Jewellery

Hi Michael,

Thank you for your kind review.

Kind regards,
Max

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