Ordered from Carfest and the set was delivered 3 weeks later. Price was less than expected and the delivery/installation by Jamie and Michael was quick and thorough. Many thanks
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Veja o que dizem as avaliações
Spotted a much admired bench at a Flower show and ordered on the spot. Delivery and installation was first class with all members of the team always professional and courteous. We’d have no hesit... Ver mais
A empresa respondeu
We ordered our garden set at the Kingsley Smythe stand at the Gardeners' World Spring Fair on 2 May. Kelly & Kai delivered our furniture this morning and we were very impressed by their professional... Ver mais
A empresa respondeu
I ordered the Regal oval double extending table with 8 x teak stacking chairs, cushions & parasol. Jamie and Ryan delivered and built it so quickly and professionally. I’m delighted with it! It’s very... Ver mais
Detalhes da empresa
Escrito pela empresa
Kingsley Smythe Ltd is a family run business that has been trading for over 10 years. Supplying luxury teak garden furniture at affordable prices.
Informações de contato
Poppy Barns,, RG17 7TT, Lambourn Woodlands, Reino Unido
- 03334561370
- sales@kingsleysmythe.com
- www.kingsleysmythe.com
4,7
Excelente
665 avaliações
Sem histórico recente de pedidos de avaliações
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Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
So far so good
So far so good! Ordering my garden table and chairs online was simple and lots of choice. Delivery has been quick and lots of updates, which is great. Kieran and Phil who delivered and built the table and chairs were polite and very helpful. My table and chair set up look so nice, i really look forward to some nice weather to use them. Highley recommend this Kingsley and Smythe.
14 de abril de 2026
Avaliação não solicitada
Resposta da Kingsley Smythe Ltd
delivery process — we know how important those updates are.
Kieran and Phil will be really pleased to hear your kind comments. We’re glad they were able to get everything set up for you and make the experience an easy one.
It sounds like everything is ready to go — now we just need the sunshine!
Thank you again for your recommendation and for choosing Kingsley Smythe.
Kind regards
The Kingsley Team
Excellent purchase experience and service. from Kingsley Smythe.
Purchased a Regal teak extendable table, 6 chairs complete with cushions winding parasol and cover in March 2026.
The table and chairs are excellent quality couldn't ask for anything better at the price which was very competitive. The same applies to the additional accessories. Excellent service from the office. Had a couple of queries which were quickly answered on the phone. Nice to speak to people that know what they are talking about!
When it came to delivery - again excellent service from Darren and Barry.
Overall a very smooth experience - thanks!
22 de março de 2026
Avaliação não solicitada
Resposta da Kingsley Smythe Ltd
Thank you for your detailed review.
We’re really pleased to hear how happy you are with your Regal teak extendable set and accessories, and that you found everything to be great quality and competitively priced.
It’s also lovely to hear our office team were able to answer your queries clearly — we agree, it makes a real difference being able to speak to knowledgeable people.
We’ll be sure to pass your feedback on to Darren and Barry as well. It’s great to know the delivery went smoothly and completed the experience on a positive note.
Thank you again for choosing Kingsley Smythe.
The Kingsley Team
Great experience
Great experience, lovely attentive staff, swift delivery.
The furniture is great, the company was very attentive with all aspects, through purchase, delivery and handled all my queries with care. The order turned up when expected, was constructed by your delivery team and all the packaging taken away for recycling. We are pleased with the quality of our items received and with your companies own sustainability initiatives, which align with our own.
31 de março de 2026
Avaliação não solicitada
Resposta da Kingsley Smythe Ltd
Thank you for your kind review.
We’re really pleased to hear you had such a positive experience throughout, from your initial enquiry through to delivery and setup. It’s great to know the team were attentive and handled everything with care, and that the process felt smooth from start to finish.
We’re also glad to hear our sustainability approach resonates with you — it’s something we’re continually working to improve alongside the quality of our furniture and service.
Thank you again for your support and for choosing Kingsley Smythe.
The Kingsley Team
Fabulous furniture fabulous customer…
Fabulous furniture fabulous customer care and delivery so impressed with this company I also phoned to tell them I would highly recommend them
Toni Hobbs
2 de março de 2026
Avaliação não solicitada
Resposta da Kingsley Smythe Ltd
Thank you so much for your lovely review, Toni.
We’re absolutely delighted to hear how pleased you are with both the furniture and the service, and it really means a lot that you took the time to call and share your feedback as well.
We truly appreciate your recommendation and your kind words about the team.
Thank you again for choosing Kingsley Smythe — we hope you enjoy your furniture for many years to come.
The Kingsley Team
Exceptional
I have been extremely impressed with Kingsley Smythe. From the point of ordering to delivery their service has been exceptional - their team is very knowledgeable and responsive. I am also very pleased with the garden furniture. All arrived in a very short time frame and was set up by 2 friendly and efficient delivery men even to the point that they took time to decide the best position and layout for the furniture (with my ultimate approval). I would highly recommend Kingsley Smythe. Very proficient.
31 de março de 2026
Avaliação não solicitada
Resposta da Kingsley Smythe Ltd
Thank you for your thoughtful review.
We’re so pleased to hear that you felt well looked after throughout the whole process, from ordering through to delivery. It’s great to know our team’s knowledge and responsiveness made a difference.
We’re especially glad the delivery team took the time to help position the furniture with you — those finishing touches are just as important as the product itself.
Thank you for your recommendation and for choosing Kingsley Smythe. We hope you enjoy your furniture for many years to come.
The Kingsley Team
Great people, great products, great customer experience
Fantastic pre and post purchase customer service. An absolute pleasure to deal with Kingsley Smythe and could not recommend them any higher - first class experience all the way through.
Love the product (Regal Oval extending 8 seater), looks great in the garden and already enjoyed the first beer at the table!
Great advice and help from Lee in selecting the right product and accessories; brilliant set up and care explanation etc from Barry & Darren; and, fantastic after sales help and clarification from Laura.
Top quality people and top quality products.
5 stars seems insufficient!
31 de março de 2026
Avaliação não solicitada
Resposta da Kingsley Smythe Ltd
Thank you for such a fantastic and detailed review.
It’s wonderful to hear that you felt well looked after both before and after your purchase, and that the whole experience lived up to expectations. We’re especially pleased Lee was able to help guide you to the right set, and that Barry and Darren ensured everything was set up perfectly with clear care advice. Laura will also really appreciate your kind comments regarding the after-sales support.
It’s great to hear you’re already enjoying your Regal Oval extending set — starting with that first beer at the table is exactly what it’s all about.
Thank you again for your recommendation and for choosing Kingsley Smythe.
The Kingsley Team
BEST GARDEN FURNITURE!
BEST GARDEN FURNITURE!
Received my table and chairs today and I am thrilled. The quality is unbelievable. So sturdy and incredibly beautiful. The customer service and delivery were great too. I would have paid double for this, it looks and feels so luxurious. Over the moon.
20 de março de 2026
Avaliação não solicitada
Resposta da Kingsley Smythe Ltd
Thank you so much for such an amazing review.
We’re absolutely thrilled to hear how pleased you are with your table and chairs — it’s fantastic to know the quality, look and feel have exceeded your expectations. Comments like this really mean a lot to us.
It’s also great to hear that the customer service and delivery matched the experience, as we always aim to deliver on every part of the journey.
Thank you again for your kind words — we hope you enjoy your furniture for many years to come.
The Kingsley Team
All excellent
All excellent! The garden furniture has just been delivered - it is the same high quality as pictured online (not always the case!) and we can’t wait to use it. Barry and his colleague were also fab. These were the guys who delivered it, set it up for us and then took all the packaging away. We were very impressed with the service. Thank you
20 de março de 2026
Avaliação não solicitada
Resposta da Kingsley Smythe Ltd
Thank you for your lovely review.
It’s great to hear the furniture lived up to your expectations and matched what you saw online — we know how important that is when making a purchase like this.
We’re really pleased Barry and his colleague made a strong impression and took care of everything from setup through to removing the packaging. It’s exactly the level of service we aim to provide.
We hope you enjoy using your new garden furniture and thank you again for your kind words.
The Kingsley Team
Really impressed
I'm thoroughly impressed with this company from start to finish. I ordered the 8-seater extendable bundle set directly from Lee at the sales office, and the customer service exceeded all my expectations. Barry, Dan, and Kieran were professional and efficient with the setup and delivery, keeping me updated throughout the day. Despite the bad weather conditions, they installed the furniture and removed the waste without a hitch. The furniture itself is beautiful, and I'm really happy with both the quality and the service. I'll definitely be ordering again and recommending them to friends and family. Thank you so much!
13 de março de 2026
Avaliação não solicitada
Resposta da Kingsley Smythe Ltd
Thank you for such a fantastic review. It’s wonderful to hear that your experience was a positive one from the moment you placed your order with Lee through to the delivery and setup.
We’re especially pleased to hear Barry, Dan and Kieran looked after everything so well on the day, particularly given the weather conditions. Making sure the furniture is properly installed and all packaging removed is an important part of the service we aim to provide.
It’s great to know you’re happy with the quality of the 8-seater extendable set and that the whole experience met your expectations. Your recommendation means a great deal to us.
Thank you again for choosing Kingsley Smythe.
The Kingsley Team
Fantastic solid garden furniture
Fantastic solid garden furniture, the whole process was very professional from placing my order to delivery. Good communication capped off with on time delivery by a great team who built and positioned the table and chairs perfectly. Highly recommend Kingsley Smyth fot the supply of garden furniture.
10 de março de 2026
Avaliação não solicitada
Resposta da Kingsley Smythe Ltd
Thank you very much for your wonderful review.
We’re delighted to hear that you’re pleased with your solid garden furniture and that the whole process — from placing your order through to delivery — felt professional and straightforward.
It’s great to know our team kept you well informed and that the delivery and assembly went smoothly, with everything positioned exactly where you wanted it.
Thank you for your recommendation and for choosing Kingsley Smythe. We hope you enjoy your furniture for many years to come.
The Kingsley Team
The delivery was on time and efficient
The delivery was on time and efficient. The staff were polite, tidy and informative of the care of the furniture.
Kieron, Baz and Phil were the delivery people today and they were top notch.
They’ve assembled the furniture and left it set up and looking superb.
11 de março de 2026
Avaliação não solicitada
Resposta da Kingsley Smythe Ltd
Thank you for taking the time to leave such a lovely review.
We’re really pleased to hear that everything went well with your delivery and that the furniture was assembled and set up just as you wanted it. Kieron, Baz and Phil will be very pleased to hear your kind comments — we’ll make sure they see this.
It’s great to know the team were able to explain the care of the furniture and leave everything looking superb for you.
We hope you enjoy your new garden furniture and thank you again for choosing Kingsley Smythe.
The Kingsley Team
Excellent service from Barry
Excellent service from Barry, Darren and Josh … a very satisfied customer
4 de março de 2026
Avaliação não solicitada
Resposta da Kingsley Smythe Ltd
Thank you very much for your kind review.
We’re delighted to hear you had such a positive experience with Barry, Darren and Josh. We’ll be sure to pass your lovely feedback on to them — they’ll really appreciate it.
Providing friendly and reliable service is something we take great pride in, so it’s wonderful to know we delivered that for you.
Thank you again for choosing Kingsley Smythe, and we hope you enjoy your furniture for many years to come.
The Kingsley Team
Very friendly and helpful in placing…
Very friendly and helpful in placing telephone order and updating on arrival. Delivery guys terrific in their service and attention to detail. Highly recommended all round.
4 de março de 2026
Avaliação não solicitada
Resposta da Kingsley Smythe Ltd
Thank you very much for your kind review.
We’re delighted to hear that you found our team friendly and helpful when placing your order over the phone, and that the delivery updates were useful. It’s also wonderful to hear such positive feedback about our delivery team — we’ll be sure to pass your comments on to them.
Providing attentive service from order to delivery is something we take great pride in, so your recommendation means a great deal to us.
Thank you again for choosing Kingsley Smythe.
The Kingsley Team
Prompt delivery
Prompt delivery, kept informed at all times on delivery , delivery staff were very good putting the garden furniture where we wanted it , and it looks amazing and would recommend to others.
4 de março de 2026
Avaliação não solicitada
Resposta da Kingsley Smythe Ltd
Thank you for your lovely review.
We’re delighted to hear that the delivery process worked well for you and that our team kept you informed along the way. It’s great to know the delivery team were able to place the furniture exactly where you wanted it and that you’re pleased with how it looks in your garden.
Thank you for your recommendation — we hope you enjoy your furniture for many years to come.
The Kingsley Team
Good communication for delivery and the…
Good communication for delivery and the delivery guys were happy and friendly and arrived on time. Great company to deal with and pleased with our table and chair set. Thank you
3 de março de 2026
Avaliação não solicitada
Resposta da Kingsley Smythe Ltd
Thank you so much for your lovely review.
We’re delighted to hear the delivery communication worked well and that our team arrived on time and looked after you.
We hope you enjoy your new table and chair set for many years to come.
Thank you again for choosing Kingsley Smythe.
Mark and Harry were excellent
Mark and Harry were excellent. On time, friendly and efficient. 5 stars
3 de março de 2026
Avaliação não solicitada
Resposta da Kingsley Smythe Ltd
Thank you so much for your 5-star review.
We’re thrilled to hear Mark and Harry looked after you so well. We’ll be sure to pass your kind words on to them — they’ll really appreciate it.
Thank you again for choosing Kingsley Smythe — we hope you enjoy your furniture for many years to come.
Excellent delivery process
Just had a parasol delivered, good price and smooth ordering process
What has stood out was the delivery process, updates all the way as they made their way up the country. Surprised that the team offered to put it together, sadly couldn’t take them up on the offer as it’s going up to our lodge in the lakes when the weather improves! They kindly said if we struggle putting it together to phone them and they’ll talk us through the process. This is excellent customer service and as a result I won’t hesitate in using them again!
26 de fevereiro de 2026
Avaliação não solicitada
Resposta da Kingsley Smythe Ltd
Thank you so much for your wonderful review.
We’re delighted to hear the ordering and delivery process ran smoothly, and that you found the updates helpful as the team made their way up the country. We believe good communication makes all the difference.
It’s lovely to hear our team offered to assemble the parasol — and of course, if you need any help, just give us a call and we’ll happily guide you through it.
We truly appreciate your kind words and your future support. Enjoy it when the weather improves!
The Kingsley Team
Poor quality furniture, extremely rude customer service
I purchased a garden set in May, and when it arrived, the chairs and table were damaged and cracked. The delivery team gave me a replacement set from their stock on the van, telling me that it’s "pretty normal" for their sets to get damaged during shipping since they source them from overseas.
A few weeks later, the furniture started to degrade , with the chairs splitting. I reached out to customer service, Laura was incredibly rude and patronizing. She was unhelpful and refused to resolve the issue, even when I asked for someone to come out and inspect the table. My requests were ignored, and I was repeatedly told this was just "natural weathering of wood," despite the fact that the deterioration happened in just a couple of weeks. I’ve owned high-quality wooden garden furniture in the past that has lasted for years, so I know this isn’t typical wear and tear. The reason I bought this set was to get a larger garden table, and I’ve tried to resolve this issue in good faith with both Lee and Laura. However, my requests for a replacement set or an inspection have been declined, and they’ve only offered replacement chairs. And due to the failure of this, I have requested a full refund and collection of this not fit for purpose garden set which has been refused and I have had zero contact from them since.
21 de dezembro de 2025
Avaliação não solicitada
Resposta da Kingsley Smythe Ltd
Hi Amanda,
Thank you for taking the time to share your feedback. We are genuinely sorry that you remain disappointed with your experience and appreciate how frustrating this situation has been for you.
We would like to reassure readers that the furniture supplied was inspected both visually and in person, and was confirmed to be structurally sound. The changes you describe relate to the natural weathering process of teak, which is a natural hardwood and will alter in appearance when exposed to outdoor conditions. This process does not affect the strength or performance of the furniture and was explained at the time of purchase and again when you contacted us.
Despite no manufacturing fault being identified, we offered replacement chairs as a goodwill gesture and arranged an on-site visit to review the furniture. We have also continued to offer further support in an effort to bring this matter to a satisfactory conclusion.
While we understand that this outcome has not met your expectations, we have acted in line with our responsibilities and in accordance with consumer legislation. We remain willing to assist with the replacement items already offered and to carry out a final complimentary inspection for peace of mind.
We take all feedback seriously and are committed to providing high-quality products and fair, transparent customer service.
Kind regards,
Kingsley Smythe
Excellent Service and Products
After a truly disastrous experience with another company, I was reassured by the Kingsley Smythe team and they were true to their word. Excellent service from initial phone call to on line ordering to delivery.
I am very pleased with my new teak table and chairs. I am happy to recommend the Kingsley Smythe team and their products.
10 de outubro de 2025
Avaliação não solicitada
Resposta da Kingsley Smythe Ltd
Thank you so much for your wonderful review.
We’re sorry to hear you had a difficult experience elsewhere, but we’re so pleased we could reassure you and deliver the level of service you expected.
From that first phone call through to delivery, we always aim to provide a smooth, honest and dependable experience — so it’s lovely to hear that reflected in your feedback.
We hope you enjoy your new teak table and chairs for many years to come, and we truly appreciate your recommendation.
The Kingsley Team
Great service.
From start to finish; seamless communication and service. The rep. at the Garden Show helped us choose a Martinne six chair setup with a Sunburst drum table. The sales team helped with delivery updates and an easy transaction. Lastly, the delivery team delivered and assembled our purchase efficiently and quickly. Providing care pointers with a friendly smile. Will definitely recommend.
6 de maio de 2025
Avaliação não solicitada
Resposta da Kingsley Smythe Ltd
Thank you so much for your fantastic review.
We’re delighted to hear you had such a seamless experience from the Garden Show through to delivery and assembly. It’s wonderful to know our team helped you choose the Martinne six chair set with the Sunburst drum table — a beautiful combination.
We’ll be sure to pass your kind words on to our sales and delivery teams. Providing helpful care advice and a friendly service is exactly what we aim for.
Thank you again for your recommendation — we hope you enjoy your furniture for many years to come.
The Kingsley Team
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