Knickerbox Avaliações 

113
•
O TrustScore é 4 de um total de 5

3,9

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Veja o que dizem as avaliações

Avaliado com 2 de um total de 5 estrelas

Lovely underwear, but if you need to return you will have to wait nearly 20 WORKING days for a refund !! i wont be ordering again due to this issue

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Easy website, good value for money, lots of choice, found exactly what I was looking for very quickly. Delivery was excellent, super fast! Everything fits perfect and is exactly as described and pictu... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Order process super simple, and delivery prompt. Liked the range of colours and sizes available. Product was good quality, and very good value, and have found them very comfortable to wear everyday. H... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Very easy to order, and had to return and get a different size, returns portal/website very quick and dropped parcel off at a EVRI locker. Will order again, items are good quality and wife loves them.... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja especializada em roupas íntimas
  2. também em
  3. Atacadista de lingeries
  4. Fabricante de lingerie
  5. Loja de lingerie
  6. Loja para gestantes

Escrito pela empresa

Knickerbox.com is the lingerie destination designed to help every woman feel effortlessly sexy, stylish and completely herself. We believe great lingerie is more than just what you wear underneath, it’s the foundation of how you carry yourself and how it makes you feel. Whether you’re embracing a laid-back Sunday morning or dressing up for a night out, we’ve curated a collection that moves with you and elevates every moment. Discover a thoughtfully edited mix of must-have brands, including Ann Summers, Tommy Hilfiger and Calvin Klein, alongside hidden gems we know you’ll fall in love with. From trend-led lingerie to elevated lounge, nightwear and swim, Knickerbox.com makes finding your perfect fit feel modern, seamless and effortless. Our collections are designed to match your mood, from soft, everyday comfort to elevated pieces that make you feel instantly more confident and ready to take on the day. And to complete the look, our perfume collection is the perfect finishing touch, turning everyday rituals into something quietly extraordinary. For the confidence to feel completely yourself, in every moment of every day, Knickerbox.com has you covered, elevating the everyday through style, intention and effortless sensuality.


Informações de contato

  • Gold House Group, Godstone Road, Whyteleafe, CR3 0GG, Whyteleafe, Reino Unido

  • www.knickerbox.com

3,9

Muito Bom

O TrustScore é 4 de um total de 5

113 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,9

Todas as avaliações

(113)

65 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 2 de um total de 5 estrelas

returns awful

Lovely underwear, but if you need to return you will have to wait nearly 20 WORKING days for a refund !! i wont be ordering again due to this issue

27 de agosto de 2026
Avaliação não solicitada
logotipo da Knickerbox

Resposta da Knickerbox

Hi Clare

A long wait for a refund can easily overshadow an otherwise positive purchase experience.

I can see why this has left you feeling let down, particularly when you were happy with the product itself.

I've requested an update via Trustpilot so we can investigate this further for you, and we appreciate you taking the time to share your experience.

Team KBX (Kellie) x

Avaliado com 5 de um total de 5 estrelas

Great company

Great company fantastic products, I would highly recommend everything I have bought has fitted true to size and looks amazing.

17 de julho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fabulous service

Fabulous service. Delivered opener than expected. Great prices and lovely items. Will certainly purchase again

18 de julho de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Still no order

13 de julho de 2026
Avaliação não solicitada
logotipo da Knickerbox

Resposta da Knickerbox

Hi Robert,

Ordering items you're excited about and then not receiving the parcel is understandably disappointing.

I've asked for some more information via Trustpilot so I can look into this with you and see what can be done to make things better.

Team Knickerbox.com (Kellie) x

Avaliado com 5 de um total de 5 estrelas

5*****

My partner ordered and all arrived fine in time for holiday

14 de julho de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

No delivery

No delivery, said it was “delivered” contacted them 3 times and no reply at all.

8 de julho de 2026
Avaliação não solicitada
logotipo da Knickerbox

Resposta da Knickerbox

Hi Samantha,

I've asked for some more information via Trustpilot so we can look into this for you.

Team Knickerbox.com (Steve) x

Avaliado com 5 de um total de 5 estrelas

Perfect

Perfect product, really fast delivery. Ordered more as soon as I tried the bread on, second delivery as perfect as the first!

1 de julho de 2026
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

I paid for next day delivery and didn’t…

I paid for next day delivery and didn’t receive next day

8 de julho de 2026
Avaliação não solicitada
logotipo da Knickerbox

Resposta da Knickerbox

Hi Mark,

Sorry to hear about the delay with your order. I've asked for a little more information via Trustpilot so I can get this escalated to the team to investigate + have your delivery charges refunded.

Team Knickerbox.com (Steve) x

Avaliado com 1 de um total de 5 estrelas

Avoid at all costs

Avoid at all costs. Item itself was awful. Dreadful design. Return process was even more painful - confusing website with returns info expertlyo hidden and really clunky process to follow to get any money back. Dreadful!

Steve, the one-piece bodies I received have a knicker part to them (has to be pulled up from feet) but then two hook and eye fastenings at the back. Most women swivel their bra and fasten the hook and eye part at the front, then swivel it to the back. But you canf do that when the bottom of the one-piece has to be pulled up like knickers. Its possible to fasten at the back, but very awkward. And every time you go to the loo, you'd have to unfasten two hook and eye bands. It had to have been designed by a man. They make zero sense otherwise.

Re the returns. Clearly Im not the first to struggle with that. Having to log in - password rejected. Password reset email doesnt arrive. Click on returns, takes you to returns policy. Quite a few more clicks and searching required to finally find the form. If its not intentional its dreadful website coding. This was my first order from Knickerbox and will be my last.

Oh and 11 emails from knickerbox and evri from order to delivery is ridiculous. I really dont need 7 emails clogging my inbox which are just telling me an item is in transit.

9 de julho de 2026
Avaliação não solicitada
logotipo da Knickerbox

Resposta da Knickerbox

Hi JG,

Receiving a product that didn't meet your expectations is disappointing enough, so I can understand why a difficult returns experience added to your frustration.

I'll escalate this to the team to look in to (if you could provide any extra info via the Trustpilot request, that'd be useful) - both the product feedback (based on what you've ordered) and the returns challenges it sounds like you faced (so we can address that - there's no benefit to us in a clunky returns process).

Team Knickerbox.com (Steve) x

Avaliado com 1 de um total de 5 estrelas

Non functioning chat, website discourages returns, delivery problems

When I want to return an order and press return the website says my email is not recognised (I'm definitely using the same email; I log in to the Knickerbox site with it). Believe this is to discourage returns.
Shopping with Knickerbox has not been a pleasant experience. There was a massive delay with delivery due to your courier Evri which took time to resolve (post office explained this was a fault at the Knickerbox end) , the webchat does not work, and this return should be a simple matter but this is a simple problem that should not exist and discourages returns.

9 de julho de 2026
Avaliação não solicitada
logotipo da Knickerbox

Resposta da Knickerbox

Hi Ada,

Being unable to start a return because your email address isn't being recognised is understandably frustrating, especially when you're concerned about sending items back. I can see why this would feel disappointing after also experiencing delivery issues and finding it difficult to get the support you were looking for.

I've asked for some more information on Trustpilot so I can identify your order + contact history with us so we can get the return sorted.

A few brief clarifications in the interim, if I may:

I hope to assure you that we do not discourage or aim to put barriers in the way of the returns process - they're a natural part of online ordering, and it doesn't benefit us to make these harder to complete (for example, it annoys customers - like you - and you're unlikely to shop again if you have returns complications).

Our labels are generated by Evri directly, as a result it is not feasible for the labels to be faulty or a system issue on our side to drive a problem with collection at a Post Office.

The web chat feedback is also concerning as I've checked all our back office systems and web chat is functional - we have had no service outages and there are active customers live chatting with our human team as I type via support.knickerbox.com

Team Knickerbox.com (Steve) x

Avaliado com 5 de um total de 5 estrelas

Quick service great price

9 de julho de 2026
Avaliação não solicitada
logotipo da Knickerbox

Resposta da Knickerbox

Hi Paul,

Great value and a speedy service can make all the difference - pleased your experience left such a positive impression and appreciate your support.

Team AS (Kellie) x

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