Koru Kids Avaliações 

728
O TrustScore é 4 de um total de 5

4,0

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Koru Kids has seamless recruitment process all the way from start (job advertisement) to final recruitment of selected candidate. Very interactive and helpful platform for fixing interviews and fol... Ver mais

Avaliado com 5 de um total de 5 estrelas

We’ve hired a few after school nannies through Koru now, including the latest who was with us for nearly three years while she studied as a mature student at a local university, and she has been amazi... Ver mais

Avaliado com 1 de um total de 5 estrelas

Well I was told they don’t work with special needs children, non verbal / autistic children. which is fair, if they don’t work they don’t work! Funny I was referred by a mum who’s got a special needs... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I had a brilliant experience using Koru Kids to find after school care for my son for two afternoons a week. We met with two potentials and all agreed on the nanny we chose who lived nearby and just f... Ver mais

Detalhes da empresa

  1. Agência de Assistência Infantil
  2. Creche em tempo parcial

Sobre Koru Kids

Escrito pela empresa

Koru Kids connects you with trained and vetted local part-time nannies. Your nanny will do school pick-ups, play at home, cook and even help with homework. And they can work the hours you need - no more rushing to make the 6pm after school club pick-up.

Contact us at support@korukids.co.uk or via our website.


Informações de contato

4,0

Muito Bom

O TrustScore é 4 de um total de 5

728 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 93% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,0

Todas as avaliações

(728)

74 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Beware of this company

Beware of this company, really poor service and they try to tie you into a contract long term with hidden clauses etc! Shocking behaviour we received as young parents. We were being tied into a minimum of 4 days a week too! The contract is in my partners name .. you do charge quite a bit up front and have clauses on an app that are not highlighted at all on engagement!

12 de maio de 2026
Avaliação não solicitada
logotipo da Koru Kids

Resposta da Koru Kids

Hi Mr C,

We're really sorry you didn't have a positive experience with us. We weren't able to find a record of your account, but we did want to reply to your feedback.

Flexibility is really important to us, which is why we don't charge a large upfront fee and all arrangements come with a two-week notice period. The only contract we ask families to sign is between them and their nanny, and it can always be tailored to suit what works for your family.

Please do get in touch as we'd love to review your Koru Kids journey. You can reach us at care@korukids.co.uk .

Best wishes,
Mando

Avaliado com 1 de um total de 5 estrelas

Mostly unreliable students

Advertised as being a great source of part time nannies. But it's mostly students who upon speaking to them, reveal that they can't actually do those hours. More vetting is needed. Waste of time.

16 de abril de 2026
Avaliação não solicitada
logotipo da Koru Kids

Resposta da Koru Kids

Hi Rosemary,

I'm really sorry your experience wasn't what it should have been.

You're right that many of our nannies are university students, and we think students make brilliant part-time nannies precisely because they don't need full-time hours. We know they don't work for everyone though, so we also recruit a lot of non-student nannies. If you'd like to give us another try, our matching team would be happy to help you find someone.

Vetting is extremely important to us and something we're continually working to improve, so this feedback is really valuable.

Best wishes, Mando

Avaliado com 5 de um total de 5 estrelas

5* From a parent perspective

From a parent perspective this is a great service. I have found the app to be incredibly helpful, and the emails and notifications are useful in jogging me to do the things I need to do. Letter through from the pension regulator - email follows from Koru that they've already sorted it! Great stuff. Not to mention our nanny is lovely and my kids love her.

21 de abril de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I enjoy being a nanny because it allows…

I enjoy being a nanny because it allows me to play a meaningful role in a child’s growth and development while building genuine, trusting relationships with the families I support. Each day brings something new, whether it’s helping a child learn a new skill, encouraging their creativity, or simply being there to comfort and guide them. I find it incredibly rewarding to contribute to their confidence, happiness, and sense of security, knowing that my care and attention can make a positive difference in their lives.

20 de março de 2026
Avaliado com 1 de um total de 5 estrelas

Nanny allowed to start without DBS clearance and full training

After our trial and 2 days before I’d booked the nanny to start we were informed her DBS wasn’t processed; she hadn’t completed her first aid course or nanny training. Not the service I thought I was paying for.

20 de março de 2026
logotipo da Koru Kids

Resposta da Koru Kids

Hi Gemma,

I'm sorry this wasn't the experience you expected, especially so close to your start date.

DBS checks are carried out once a job offer is made, which is standard practice, and most come back within a few days. I understand that in your case the timing was tight, and that's really frustrating when you're counting on everything being in place.

I want to reassure you that every nanny on our platform goes through a thorough vetting process before they're visible to families, including references, ID checks and CV review. The First Aid Training is the final steps that happens alongside the match.

If there's anything else we can help with, please reach out to us at care@korukids.co.uk.

Best wishes,
Mando

Avaliado com 5 de um total de 5 estrelas

Great experience throughout

Great experience throughout, we really appreciated how guided and automatic things were to make everything easy - simple message prompts, next steps, reminders, things like that - and now that we have nanny, timesheets and payments, as well. Probably not the cheapest way to do things, but feels well worth the money!

10 de março de 2026
Avaliado com 5 de um total de 5 estrelas

The whole process was simple

The whole process was simple, efficient, quick and supportive! Really happy. The family that I nanny for are wonderful, never have I been treated better and had support right there (Koru Kids), available if I ever need it!

28 de fevereiro de 2026
Avaliado com 5 de um total de 5 estrelas

Koru kids is a very good company.

Koru kids is a very good company that understands the needs of parents and provide them with the best options.
As a nanny, I fit very well with Korukids because I am professional, proactive, considerate and efficient, on top of that I am very attentionate to parents needs which makes a difference in the long term, the children feel secure and happy and the parents have peace of mind which is my goal.

28 de janeiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Very useful. Totally recommend this.

Amazing company. It’s got all resourceful information you need to become a nanny. Helping you from first aid training to activities to do to help you become a good nanny. I love the app and how easy it is to use as it’s easy to log in shifts and it’s always have information on what to do in all possible scenarios you may face as a nanny.

1 de janeiro de 2026
Avaliado com 5 de um total de 5 estrelas

Koru kids is an absolute gem

Koru kids is an absolute gem! Working as a nanny with them as been an incredible experience. The team is super supportive, the kids are a joy and I love every minute of it. I’d highly recommend korukids to anyone looking for a nurturing environment with professional Nannies to care for their little ones.

31 de janeiro de 2026
Avaliado com 3 de um total de 5 estrelas

The onboarding process for nannies is…

The onboarding process for nannies is too complicated.

28 de janeiro de 2026
Avaliação não solicitada
logotipo da Koru Kids

Resposta da Koru Kids

Hi Rose,

Thank you for sharing your experience with us and I'm sorry to hear you've found the onboarding process challenging.

We understand that getting started on a new platform can take time to navigate. I'm glad our team has been able to support you along the way and your queries have been resolved . Our customer service team is available via email at care@korukids.co.uk, WhatsApp, live chat, or phone.

Please don't hesitate to reach out if you need any further help with using the platform.

Best wishes,
Mando

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