lastminute.co.il Avaliações 

I got stuck in New York due to a connection that was suspended this year. I tried endlessly to get hold of the company. Doesn't really belong.

I provided a flexible flight ticket so that I could change the date of my return to Israel if I wanted to. Of course, this is a more expensive card. I contacted customer service 4 days before the original flight date to change the return to Israel but they did not answer despite endless inquiries. In the end, they came back the day before the flight and said that it is no longer possible to change, but only to buy a new ticket and they "will not charge" another change fee for the ticket. Stay away from this company and don't trust it.

Horrible experience!!! Beware!!!
NO customer service whatsoever.
To a point you are not sure if you even have a flight.
Disabled person in our group did not receive assistance she is entitled for by law because of their lack of service.
Stay away stay away stay away

They are good for selling flight tickets. If you need any service afterwards - forget about getting an answer. They got a contact us form on their website - I filled it, again and again - no one bother to reply, even after 1 month ! Maybe they have good prices - but if you need a service too - consider this.

I ordered a ticket and innocently wanted to add a suitcase while buying the ticket. They charged me $75 for it and for me. it was clear that this is the price the carrier will charge (or at least in the very recent range for example $5 or so)
to my big surprise, while checking in, the carrier themselfs charge $40 for the same suitcase and $60 for x2 suitcases like these (23kg)

that is absurd and also very wrong to deceive your clients into thinking a suitcase costs the same from them or from the carrier. simply a ripoff. never buy from this website again. I know I wont.

When I purchased the tickets, it was stated that I can cancel for fee.
I even paid more for the tickets for having this option.

When I wanted to execute the cancellation, it turned out that the fee is 100%… So no cancellation and no refund.

Their emails went directly to the junk mail. So it was very hard to communicate with them and they never accepted my explanations.

Also they rarely available on the phone, only at certain time and it take them a while to respond… very disappointing.

Horrible experience! I booked a flight throught them, my flight got cancelled and I'm trying to reach them for 2 months with no response!!! Email, telephone, NOTHING! Shame on them! My booking reference is: 167020. I will NEVER use their services again and I don't recommend to anyone! They are just awfull!