Driving in areas on a whim can sometimes give unexpected delights. Chepstow was a pleasant surprise and The Three Tuns was great. The Castle carpark was right next door so easy parking to pay for,... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Room was a lovely size and beautiful views but mixer bath tap didn't work and ended up having to run a bath using the shower head. Previous occupants hair on the tiles in the bathroom. Light constantl... Ver mais
A empresa respondeu
I needed an extension for my stay as we encountered an unforeseen issue when meeting up with family but unfortunately this hotel could not accommodate us so we had to wait in the car in the basement c... Ver mais
A empresa respondeu
I booked, then checked the confirmation email and realised the dates were for the wrong week. I cancelled via the 'cancel' button in the email and then made the correct booking (there was an 'apply' b... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Whether you’re looking for a city break, a business trip or a last-minute airport hotel, you’ve come to the right place. At LateRooms, we’ve got hotels to suit everyone and every budget. We’re the place to come for last-minute hotel deals. If you need a room for tomorrow, we’ve got you covered. But that’s not all we do. Planning a trip away in a few months, or an epic road trip? We can help with that too. You can save 15% on thousands of hotel rooms by becoming a LateRooms member (psst, it’s free!). Pick from every hotel and room type – from luxury suites and spacious family rooms to spa hotels and cheap and cheerful crash pads. With over 100,000 hotels in the UK alone, you won’t find a bigger range of UK properties anywhere else. Plus, we’ve got a huge selection of international hotels, so you can swap London or Edinburgh for Paris or a beach holiday abroad.
Informações de contato
Office LG.03, Cargo Works, 1 - 2 Hatfields, SE1 9PG, London, Reino Unido
- 0203 637 0812
- support@laterooms.com
- www.laterooms.com
3,9
Muito Bom
2 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Needed improvement
I stayed at Gwesty links wales the hotel is haunted the service is excellent but I think they should care about the quality of the hotel and the security of the website because if you entered your card detail on public or at anywhere you might expose your personal information I think they should do Apple Pay or google pay which made payment more secure but over all I give three stars for this website .
30 de outubro de 2025
Resposta da LateRooms.com
Hi Jadon,
Thank you for taking the time to share your feedback. We’re glad to hear you found the service at Gwesty Links Wales excellent.
We appreciate your comments regarding online payment security. For peace of mind, LateRooms uses secure, encrypted payment methods.
The quality concerns you mentioned about the property are disappointing. To ensure your feedback is reviewed by the hotel, please contact us at support@laterooms.com with your booking details, and we’ll be happy to raise this on your behalf.
Best wishes,
Rebecca
Resposta da LateRooms.com
Hi Daljeet,
Thank you for your review! We’re delighted to hear you had a great experience booking with LateRooms.
We look forward to helping you with your next stay!
Best wishes,
Rebecca
Website kept freezing at the point of…
Website kept freezing at the point of payment confirmation.
11 de fevereiro de 2026
Resposta da LateRooms.com
Hi Dilys,
Thank you for your review.
We’re sorry to hear that you experienced issues on our website during payment confirmation. We completely understand how frustrating that must have been.
If you are continuing to experience issues, please feel free to reach out to us at support@laterooms.com or on 0203 637 0812, and we’ll be happy to assist you with completing your booking.
Best wishes,
Rebecca
Great easy journey to book a room at a…
Great easy journey to book a room at a great price.
7 de fevereiro de 2026
Resposta da LateRooms.com
Hi Harjeet,
Thank you for your review! We’re delighted to hear you found the booking process easy and were happy with the price of your room.
We look forward to helping you with your next stay!
Best wishes,
Rebecca
I sought an international hotel booking…
I sought an international hotel booking service, and Laterooms appeared to be a genuine UK business.
4 de fevereiro de 2026
Avaliação não solicitada
Resposta da LateRooms.com
Hi Emmanuel,
Thank you for your review! We’re delighted you found LateRooms and we hope to help you with your next stay soon!
Best wishes,
Rebecca
Easy and straightforward. Need an easy disabled room button that means something. Eg Wheel in shower
Good choice and many options. Easy to navigate. Could do with meaningful easy to give access filter. Eg does it have a wheel in shower facility?
1 de fevereiro de 2026
Resposta da LateRooms.com
Hi Karenna,
Thank you for your review! We’re really pleased to hear you found our site easy to navigate and enjoyed the range of options available.
Thank you also for your feedback about accessibility filters. We’re always looking for ways to improve our website, and suggestions like yours are very helpful.
We look forward to helping you with your next stay!
Best wishes,
Rebecca
good choice of accommodation
good choice of accommodation. Easy booking process
1 de fevereiro de 2026
Resposta da LateRooms.com
Hi Caroline,
Thank you for your review!
We’re delighted to hear you were pleased with the large range of accommodation we offer and that you found the booking process easy. That’s the experience we want for every customer!
We look forward to helping you with your next stay.
Best wishes,
Rebecca
Resposta da LateRooms.com
Hi Ms Charman,
Thank you for your review! We’re delighted to hear you found a hotel in a great location and at a price you were happy with.
We look forward to helping you with your next stay!
Best wishes,
Rebecca
The price was remarkably competitive
The price was remarkably competitive, far cheaper than the hotel's own website. An extra benefit was the inclusive breakfast and tax was also included. Paid up front to get the cheaper rate and save even more money.
31 de janeiro de 2026
Resposta da LateRooms.com
Hi J Fletcher,
Thank you for your review! We’re thrilled to hear you found such a great deal and enjoyed your stay also!
We look forward to helping you with your next stay!
Best wishes,
Rebecca
Easy to book with
Easy to book with, no hassle, lovely accommodation provided at a decent cost
29 de janeiro de 2026
Resposta da LateRooms.com
Hi David,
Thank you for your review! We’re delighted to hear you found the booking process easy and that you enjoyed a great value stay!
We look forward to helping you with your next booking!
Best wishes,
Rebecca
Alexa and David helped me enormously…
Alexa and David helped me enormously when a sudden event meant I had to cancel the stay
13 de janeiro de 2026
Resposta da LateRooms.com
Hi Susan,
Thank you for your review! We’re delighted to hear you received the support you needed.
We’re always happy to assist and look forward to helping you with any future stays!
Best wishes,
Rebecca
They don't even deserve 1 star I wanted…
They don't even deserve 1 star I wanted to give them minus,
they charge and then they don't even refund if you don't use their service.
My iteniery no is 9018903007646
I can give the details if any one wants .
Please don't book with them
Dishonest people.
Not even worthy to even open their links
Pathetic
19 de janeiro de 2026
Avaliação não solicitada
Resposta da LateRooms.com
Hi Ayesha,
Thank you for your review. We’re sorry to hear how disappointed you feel about this.
We’ve checked your booking details and as the booking wasn’t cancelled, it was treated as a no-show and isn’t eligible for a refund. As explained in your booking confirmation, refunds are only possible when a booking is cancelled within the free cancellation period or in line with the property’s policy.
We appreciate this isn’t the outcome you were hoping for, and we're sorry for any disappointment caused.
Best wishes,
Rebecca
Not the experience anyone should have
Everything was okay booking, checking in, etc. However, the property I booked had a serious infestation of bed bugs... they were everywhere!!! I discovered this at 1 a.m. when I awoke from disturbed sleep. The host didn't answer my calls or messages. Customer service was uselessI had to destroy every item of clothing I took into that flat, and I am having recurring nightmares. I didn't even get an apology. I was offered £20 back from the £120 it cost for 1 night - I declined this insulting offer.
UPDATE:
After following up with Rebecca from customer services, I have changed the original rating I gave. She kept me informed of the complaint process every step of the way, and also managed to secure a full refund from Booking.com. It was complicated due to Booking.com managing the booking. This 5* rating is for the customer service I was given after my complaint. I probably won't use LateRooms again, as it's connected to Booking.com, which I will avoid at all cost in the future!.
2 de novembro de 2025
Resposta da LateRooms.com
Hi J George,
Thank you for sharing your experience. We’re very sorry to hear what you went through — this sounds extremely distressing and is not the experience we would ever want for anyone booking through us.
Your booking was managed by Booking.com, who act as the appointed managing agent on behalf of the property and handled the support and resolution at the time. We appreciate that the outcome you were offered did not feel appropriate given the seriousness of what you experienced.
We’d like to support you by escalating this further with our partner. Please get in touch with us at support@laterooms.com with your booking details, and we’ll do what we can to ensure this is reviewed again properly.
We’re genuinely sorry for the impact this has had on you and appreciate you taking the time to raise it.
Best wishes,
Rebecca
Resposta da LateRooms.com
Hi Mark,
Thank you for your review! We’re delighted to hear you had an excellent experience with our service.
We hope to assist you again with your next stay!
Best wishes,
Rebecca
Got the hotel I wanted at a great price.
28 de janeiro de 2026
Resposta da LateRooms.com
Hi Terence,
Thank you for your review! We’re really pleased to hear you were able to get the hotel you wanted at a great price.
We look forward to helping you with your next stay!
Best wishes,
Rebecca
Smooth booking and confirmation
Smooth booking and confirmation. It was just right for arranging my stay in Exeter. Thank you.
12 de novembro de 2025
Resposta da LateRooms.com
Hi Sho,
Thank you for your lovely review! We’re really pleased to hear everything went smoothly with your booking.
We hope to help you again soon.
Best wishes,
Rebecca
Great site easy to navigate round and…
Great site easy to navigate round and great prices in hotel rooms ..... Definitely would recommend this site ...
24 de janeiro de 2026
Resposta da LateRooms.com
Hi Mary Theresa,
Thank you so much for your lovely feedback! We’re really pleased to hear you found the site easy to use and the prices great.
We really appreciate the recommendation and hope to help with your next stay soon.
Best wishes,
Rebecca
Scam company I guess?
I booked a hotel for my step daughter and I for her birthday over a month before the date. When we arrived around midnight, the hotel had no record of my booking and was full. We finally found a hotel that was available to take us in at 3am. I've sent emails, posted on their Facebook page, and LateRooms.com hasn't responded. The trip was a nightmare and cost me about 50% more due to last minute bookings.
Update: I've already sent two emails to your support email address with no reply. My itinerary number for this booking is: 9018564677321.
22 de janeiro de 2026
Avaliação não solicitada
Resposta da LateRooms.com
Hi Jeff,
Thank you for updating your review and providing your itinerary number. We’re very sorry to hear about the difficulties you experienced and completely understand how frustrating this must have been.
We’ve checked our system and can now locate your booking. However, we have no record of any emails from you, and our Facebook page does not allow public posts, which may explain why you didn’t receive a response earlier.
We’ll be contacting you shortly via the email address used to place your booking to confirm the next steps and help resolve any issues. In the meantime, you can also reach us at support@laterooms.com or by phone on 0203 637 0812.
We appreciate your patience and hope to restore your confidence in booking with LateRooms.
Best wishes,
Rebecca
Resposta da LateRooms.com
Hi Nigel,
Thank you for taking the time to leave a review. We’re really pleased to hear that your booking was quick and efficient, and that everything went smoothly.
We look forward to helping you with any future trips!
Best wishes,
Rebecca
Pub text to cancel room, no help at all
Pub text to cancel room, as soon as the booking was made, payment was still taken though, so i asked if they could book me into another pub in the area but was told they couldn't, so now I can't get hold of anyone for a refund, wouldn't bother again, you're better of ringing places direct rather than letting these lot shaft you
14 de janeiro de 2026
Resposta da LateRooms.com
Hi Mr Pigg,
We’re really sorry to read this and understand how frustrating it must have been to have the property cancel so close to your stay. That’s certainly not the experience we want for our customers.
LateRooms is a booking platform, and in this case the booking and payment were handled by the property’s managing agent. This does mean we’re unable to directly move the booking to an alternative property or process a refund ourselves. However, we appreciate that from your perspective, this distinction isn’t helpful when plans fall through at the last minute.
We genuinely want to make sure this is properly resolved for you. If you’re still awaiting confirmation of your refund, we’d encourage you to get back in touch with our Customer Support team so we can review the case again and ensure the managing agent follows this up appropriately.
Thank you for taking the time to leave feedback. We’re sorry we didn’t meet expectations on this occasion and appreciate you sharing your experience.
Best wishes,
Rebecca
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.