The Leasehold Advisory Service Avaliações 

They didn’t answer my call at my appointment. The next appointment is over a week away. I lost a week in a process that needed prompt action. I may be screwed😭

This place is a joke..... Booked appointment with them for today at 16:10. Got two reminders of forthcoming appointment - one at 16:05. Rang at 16:10 - put on hold for 20 mins. When someone did finally answer - took my client number then explained that no advisers available for me to speak to and would I like to book another appointment?! Spent ages writing notes to ensure I didn't miss out any thing.............complete waste of my time.

Waste of my time, i book an appointment and called right on dot , but no one to pick. Previosly spoke to some one last month gave me the basic info by draghing it of 14 mins and said 1 min left.. all basic answers nothing new. Cant answer specific questions when challenged.

Absolute waste of time. I had prepared all my notes in advance so that I could give an accurate, concise explanation of my query. The person who came to answer my
call was absolutely pathetic. Her level of English was so low she couldn't understand what I was asking. Her accent was so thick I could barely understand her. She she gave no advice whatsoever. Hopeless
Look at your reviews!!! NOT FIT FOR PURPOSE

excelllent advice , the law is changing this year however on lease extensions so have made an appointment to discuss thanks so much for the support thus far

Selling a Leasehold flat in a converted house - the buyer's solicitor said that the flat was unsaleable and advised the buyer's mortgage company not to release funds. Thanks to the Leasehold Advisory Service we were able to point out that the Lease was written exactly in accordance with the law, and we were able to quote the relevant paragraphs of the relevant Act. The sale completed in the summer of 2021. Thank you.

Mostly the advice was predictable in suggesting choices available but was not helpful enough on what one should probably do or not do. The advice to try a last attempt at complaining formally was useful and was used. The next stage from the choices available, Court, MP, Local Authority was not helpful in that it was not explained which might be the most fitting for the circumstances.
Obviously the other side of this is that perhaps I did not give clear enough information, but I feel that in that case I should have been asked, but my feeling is that the advice must be (probably of necessity of time) a one off 'conversation'.

I was very satisfied by the advice provided by The Leasehold Advisory service. I contacted them because I needed some advice after having seen that the flat above mine was in a huge state of disrepair, looking for advice on how to proceed. They were quick to answer. They provided useful information and links where I can look for further information. I also got a reference number, in case I need to come back to them for further advice. in one world, accountable and very professional.

I have given the mark as I am happy with the service and advice I had from The leasehold Advisory service.

Happy with the advice given by LEASE. Easy to book telephone appointment online or email for advice . Would have preferred a quicker appointment and a reply to my email sooner than 10 working days but understand they are busy. Great that all advice is free so everyone has this service available to them without incurring legal fee.

It was good to be able to speak to a professional person regarding my lease and I very much appreciated their time and advice.

Great advices , very patient to listen and explain to me. Thank you so much!

Please check your records. I sent a review about two to three weeks ago.

Gentleman helped me with my enquiry. Informed me how to proceed and what powers our Residents' Association actually had.

What I needed.

Thank you.
Chair of the Residents' Association

Gulun has again provided clear and easily understandable advice. There are references to enable me to find out more information and also who to contact to progress our case further.

First time user of the service and I am really pleased to know this exists as an option. I had two queries both of which related to actions being taken by a council owned building and involved works disturbing tenants and also slow progress on essential repairs. I received guidance on my rights to complain, compensation and how to weigh up the best approach.

Excellent reply covering all aspects of the question which has resulted in me not having to ask any supplementary questions.

Promptly answering my requirement. Well explained and in details