Bought a mattress manufactured by the same company that john lewis uses, same specification but much less expensive. Was told lead time of 6 to 8 weeks and it arrived in around 6 weeks. Received a ca... Ver mais
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Veja o que dizem as avaliações
This is a review for Richard and Greg (the delivery guys). These are no ordinary delivery men, this was without doubt the best experience we have had from delivery people. Richard and Greg didn'... Ver mais
A empresa respondeu
Great experience from start to finish. Got a call to schedule delivery date, on the day a text confirming a time plus a further call upon arrival. Tom and Nathan unpacked and put the swivel chair toge... Ver mais
A empresa respondeu
Adam and Frank kept us fully updated with the arrival time (which was within the window we were given at the start of the day). They were polite, friendly, efficient and always helpful. They wer... Ver mais
Detalhes da empresa
Informação fornecida por fontes externas variadas
At Lee Longlands, we’ve been following trends for more than a century – so calling our teams experts is a bit of an understatement. With decades of experience between us, a keen eye for style and a passion to support your needs, our colleagues are proud to help everyone who crosses our thresholds, from offering advice through to delivery and beyond. So just like our famous jingle says, you can leave it to Lee Longlands to turn a house into your home.
Informações de contato
224 Broad Street, B15 1AZ, Birmingham, Reino Unido
- 0333 200 1552
- info@leelonglands.com
- www.leelonglands.co.uk
4,8
Excelente
10 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
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Excellent customer service
Excellent customer service, helpfulness, communication and friendliness from staff.
Of particular mention was Alex Burnett, whose friendly and accommodating manner coupled with his professionalism made the whole experience of purchasing from Lee Longlands in Cribbs Causeway, Bristol extremely easy.
3 de outubro de 2026
Adam and Frank kept us fully updated…
Adam and Frank kept us fully updated with the arrival time (which was within the window we were given at the start of the day).
They were polite, friendly, efficient and always helpful. They were tidy and respectful.
Altogether faultless.
5 de outubro de 2026
Avaliação não solicitada
Tony and Kane. Top fellas
Tony and Kane visited us today with our new kitchen table. They kept us updated on arrival times which were spot on. They put the table together very quickly and carefully. And they were a pleasure to have in the house. Two lovely gentlemen. Thanks guys really appreciate it as it’s a great looking table that fits so well with our decor. Cheers Darren and Michelle
5 de outubro de 2026
Avaliação não solicitada
Great experience from start to finish
Great experience from start to finish. Got a call to schedule delivery date, on the day a text confirming a time plus a further call upon arrival. Tom and Nathan unpacked and put the swivel chair together exactly where i wanted it and run through the instructions. Thanks - excellent service
5 de outubro de 2026
Avaliação não solicitada
Resposta da Lee Longlands
Thank you so much for your fantastic feedback!
We're delighted to hear that you had a great experience from start to finish and that the communication around your delivery kept you well informed throughout.
A special thank you for recognising Tom and Nathan. It's wonderful to know they unpacked and assembled your new swivel chair exactly where you wanted it and took the time to explain how everything worked before leaving.
We'll be sure to pass your kind comments on to them both. Thank you for choosing Lee Longlands, and we hope you enjoy your new chair for many years to come!
Warm regards,
The Lee Longlands Team
Resposta da Lee Longlands
Thank you for your great feedback!
We're delighted to hear that your delivery was quick and efficient and that our team provided such polite service.
Thank you for choosing Lee Longlands. We really appreciate your comments and hope you enjoy your new furniture!
Warm regards,
The Lee Longlands Team
Resposta da Lee Longlands
Thank you
Frank and Adam delivered a sofa to me
Frank and Adam delivered a sofa to me - they kept me up to date via text, arrived on time, were polite and efficient and coped well with a narrow access road.
5 de outubro de 2026
Avaliação não solicitada
Resposta da Lee Longlands
Thank you for your great feedback!
We're delighted to hear that your delivery was quick and efficient and that our team provided such polite service.
Thank you for choosing Lee Longlands. We really appreciate your comments and hope you enjoy your new furniture!
Warm regards,
The Lee Longlands Team
Exceptional service
Exceptional service! Couldn't have asked for more.
Thank you 👍😊
14 de agosto de 2026
Resposta da Lee Longlands
Thank you for your great feedback!
We're delighted to hear that your delivery was quick and efficient and that our team provided such polite service.
Thank you for choosing Lee Longlands. We really appreciate your comments and hope you enjoy your new furniture!
Warm regards,
The Lee Longlands Team
Michelle at the Kidderminster store was…
Michelle at the Kidderminster store was very informative and lovely to chat to. Thank you.
4 de outubro de 2026
Resposta da Lee Longlands
Thank you so much for your lovely feedback!
We're delighted to hear that Michelle at our Kidderminster store was so informative and made your visit enjoyable with her friendly approach.
We'll be sure to pass your kind comments on to Michelle. Thank you for choosing Lee Longlands, and we look forward to welcoming you back again!
Warm regards,
The Lee Longlands Team
Our purchase was very straightforward…
Our purchase was very straightforward with knowledgeable staff and all done in a very relaxed way. Will definitely recommend to others.
3 de outubro de 2026
Resposta da Lee Longlands
Thank you so much for your wonderful feedback and recommendation!
We're delighted to hear that your purchase was straightforward and that our knowledgeable team made the whole experience relaxed and enjoyable, without any pressure.
Your recommendation means a great deal to us. Thank you for choosing Lee Longlands, and we hope you're delighted with your new furniture!
Warm regards,
The Lee Longlands Team
Ordered a dining table. It’s faulty but promised refund failed to arrive
Ordered a dining table which was in stock. We also purchased the optional table insurance. We paid in full for bothusing a credit card. The sales team were great.
The table arrived, with Lee Longlands using their own transport and installation team.
After 1 hour+, the installation team could not bolt the legs to the table top. The product was declared faulty and they took it back.
No one from the Company phoned to discuss or apologise, so we phoned Customer Services to discuss and request a refund. The Company insisted it wasn’t faulty, but it was. I saw it. So again I asked for my money back as per the refund guidance and of course The Sales of Goods Act.
A month on, and numerous calls and emails later to Customer Services, only the Insurance element has been refunded despite verbal pledges and an apologetic email from Customer Services.
So my next step is to claim back the outstanding money owed via my credit card company.
Not the experience I was hoping for.
2 de setembro de 2026
Avaliação não solicitada
Resposta da Lee Longlands
Thank you for taking the time to share your experience. We're very sorry that what began as a positive experience with our sales team has resulted in such frustration and disappointment.
We completely understand your concerns, particularly after the table could not be successfully assembled on delivery and was subsequently returned. Regardless of the circumstances surrounding the issue with the table, you should have received clear and timely communication about what would happen next.
We're especially sorry to hear that you have had to make numerous calls and send emails regarding your refund, and that after a month you are still awaiting the outstanding amount despite the assurances you received. This is not the level of after-sales service we aim to provide.
We appreciate you bringing this to our attention and will ensure your comments regarding the delivery, communication and refund process are shared with the relevant team for review.
Warm regards,
The Lee Longlands Team
Richard & Gregg; the delivery guys were superb
This is a review for Richard and Greg (the delivery guys). These are no ordinary delivery men, this was without doubt the best experience we have had from delivery people.
Richard and Greg didn't just drop off our goods they took meticulous care bringing heavy large furniture into our house and made sure we understood how to disassemble in the future properly. A pair of really polite guys with personality. We definitely got the 'white glove' treatment. They are a massive credit and asset to Lee Longlands. Top quality service lads. I am not one for normally writing reviews - but these two gents were so friendly, they could have stayed for dinner. Genuinely impressed.
19 de setembro de 2026
Avaliação não solicitada
Resposta da Lee Longlands
Thank you for your great feedback!
We're delighted to hear that your delivery was quick and efficient and that our team provided such polite service.
Thank you for choosing Lee Longlands. We really appreciate your comments and hope you enjoy your new furniture!
Warm regards,
The Lee Longlands Team
Great service
Great service, Alex the salesman was very helpful and was not pushy, gave us plenty of time and had a great deal. Would recommend this store to anyone 👍
3 de outubro de 2026
Resposta da Lee Longlands
Thank you so much for your fantastic feedback and recommendation!
We're delighted to hear that Alex looked after you so well, providing helpful advice while giving you plenty of time and space to make your decision without any pressure.
It's also great to know that you were pleased with the deal you received. We'll be sure to pass your kind comments on to Alex.
Thank you for choosing Lee Longlands. Your recommendation means a great deal to us, and we look forward to welcoming you back again!
Warm regards,
The Lee Longlands Team
Delivery team Frank and Adam 10/10
Lovely new Sofa delivered within 10 days by great couple of lads Frank and Adam.
2 de outubro de 2026
Avaliação não solicitada
Resposta da Lee Longlands
Thank you for your great feedback!
We're delighted to hear that your delivery was quick and efficient and that our team provided such polite service.
Thank you for choosing Lee Longlands. We really appreciate your comments and hope you enjoy your new furniture!
Warm regards,
The Lee Longlands Team
Excellent service
Excellent service, great quality products, really pleasant delivery team. Thank you 😊
1 de outubro de 2026
Avaliação não solicitada
Resposta da Lee Longlands
Thank you for your great feedback!
We're delighted to hear that your delivery was quick and efficient and that our team provided such polite service.
Thank you for choosing Lee Longlands. We really appreciate your comments and hope you enjoy your new furniture!
Warm regards,
The Lee Longlands Team
Good staff
The staff at Lee Longlands in Cheltenham are helpful and efficient. It is always a really lovely experience shopping there
2 de outubro de 2026
Resposta da Lee Longlands
Thank you so much for your lovely feedback and continued support!
We're delighted to hear that you always enjoy shopping at our Cheltenham store and that the team consistently provide such helpful and efficient service.
We'll be sure to pass your kind comments on to the Cheltenham team. Thank you for choosing Lee Longlands, and we look forward to welcoming you back again soon!
Warm regards,
The Lee Longlands Team
Great product, great delivery service
Bought a mattress manufactured by the same company that john lewis uses, same specification but much less expensive. Was told lead time of 6 to 8 weeks and it arrived in around 6 weeks. Received a call on the delivery day to confirm the time frame and the delivery drivers Kane and Lemar were great, checked where it was going, respectful of carpets and anything fragile on their way past. It was a very heavy mattress and they had to work hard! All in all a good purchase and everything went exactly plan.
2 de outubro de 2026
Avaliação não solicitada
Resposta da Lee Longlands
Thank you for your great feedback!
We're delighted to hear that your delivery was quick and efficient and that our team provided such polite service.
Thank you for choosing Lee Longlands. We really appreciate your comments and hope you enjoy your new furniture!
Warm regards,
The Lee Longlands Team
Everything was exceptional!
Everything was exceptional! The showroom staff at Peterborough were so helpful and really gave a personalised experience. We got our sofas delivered today and they are exquisite! Wonderful quality, really decently priced and the delivery service was first class. Thank you Kane and Lamar for your careful handling of the furniture and being so punctual, prompt and professional. Great experience!
2 de outubro de 2026
Avaliação não solicitada
Resposta da Lee Longlands
Thank you for your great feedback!
We're delighted to hear that your delivery was quick and efficient and that our team provided such polite service.
Thank you for choosing Lee Longlands. We really appreciate your comments and hope you enjoy your new furniture!
Warm regards,
The Lee Longlands Team
Good range of furniture and good…
Good range of furniture and good service .
Delivery time a little longer than hoped.
1 de outubro de 2026
Resposta da Lee Longlands
Thank you for your feedback!
We’re delighted to hear that you were pleased with our range of furniture and the service you received.
We appreciate that the delivery time was a little longer than you had hoped, and thank you for your patience and understanding. We always aim to make the overall experience as smooth as possible from purchase through to delivery.
Thank you for choosing Lee Longlands—we truly appreciate your support and hope you’ll be delighted with your new furniture.
Warm regards,
The Lee Longlands Team
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