Let's Do This Avaliações 1.410

Resposta da Let's Do This

20 de out. de 2025

Hi Max,

Thank you for taking the time to share your feedback and we're very sorry to hear about your experience.

After double-checking, we can confirm that the email you received was a transactional 'abandoned cart' message rather than a marketing email. These types of emails are sent when an email address is entered into a booking form upon registering for an event and are permitted as part of the service process. This is because they relate directly to the completion of a registration or booking and are therefore not promotional content.

I can also see that our CEO responded to your email prior to this review, confirming these are legitimate emails but that he has asked our team to explore options that would allow users to opt out of these transactional reminders in the future. In the meantime, we will manually ensure that you no longer receive any further communications from us.

We’re sorry again for any frustration caused because of these emails. If you have any further questions or need assistance, please don’t hesitate to reply to our email—we’re here to help.

Resposta da Let's Do This

10 de out. de 2025

Hi Jerry,

Thank you for your feedback.

We can see that you reached out to us three times regarding your London Marathon Good for Age application. Each time, after two interactions with our AI assistant, a member of our team responded and provided the same guidance to help resolve your query.

Both our AI agent and our team explained that, as the issue relates directly to the event’s application process, you would need to contact the marathon organisers to review your application. We appreciate this may not have been the answer you were hoping for, but as the organisers manage all eligibility and entry decisions, they are best placed to assist.

We hope you’ve since been able to get in touch with them as recommended. If there’s anything else we can support you with, please don’t hesitate to let us know.

Resposta da Let's Do This

6 de out. de 2025

Hi Samantha,

Thank you for your review and sorry to hear you haven't had your question answered. We’ve checked our records and can see two enquiries from you in our inbox.

In your first enquiry, you spoke with our AI Agent and, when asked if your question had been answered, you confirmed that it had so the conversation was automatically closed. For your second enquiry, our team requested a bit more information to assist you further, but we didn’t receive a reply, so that conversation was also closed after a short time.

If you still need any help or would like to follow up on your original question, please don’t hesitate to reply to the team asking for more information about your enquiry, or email us directly at support@letsdothis.com. We’ll be happy to assist.

Resposta da Let's Do This

6 de out. de 2025

Hi Rachel,

Thank you for taking the time to share your feedback.

We’re so sorry for the frustration you experienced with the website while registering as that’s certainly not the experience we want for our participants. We appreciate your patience and are glad you were ultimately able to complete your registration.

If you ever run into any other issues or need assistance in the future, please don’t hesitate to reach out to our team directly at support@letsdothis.com and we’ll be happy to help.

Resposta da Let's Do This

3 de out. de 2025

Hi Fred,

Thanks for your feedback and we’re really sorry it took so long to get this sorted for you. It looks like your initial request was closed because our AI Agent had recorded that you’d confirmed everything was resolved, which is why the removal didn’t go through as expected.

We can definitely look to improve the way our AI Agent handles these situations and the clarity of its responses. I’ve checked your account, and I can confirm that your event has now been removed.

We’ve also passed your feedback on to the team, as we agree it would be better for participants to be able to remove their own events in the future.

Thanks again for raising this with us and please do reach out if you have any further questions.

Resposta da Let's Do This

30 de set. de 2025

Hi Andy,

Thanks for your review and for sharing your concerns.

We've had a look at your email and can see that we replied within 9 hours of receiving it. We aim to get back to all enquiries within 24 hours of receiving them so we feel, on this occasion, this has been a fair response time.

Whilst we don’t operate a phone line, we are able to resolve all enquiries quickly and effectively via email, our chat service or through our Help Centre.

Your confirmation email and receipt were sent to the email address used at the time of your booking and, to be sure, we’ve also resent these to you and the other people on your booking.

We hope this clears things up, but if you still have any issues, please don’t hesitate to reply to our email and we’ll be happy to help.