Lifebroker Avaliações 

313
•
O TrustScore é 4.5 de um total de 5

4,7

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Joseph was very patient as i had to rescedule our phone consult many times. He sent documents via email so i didn't feel pressure and could look at in my own time to make sure i was comfortable with... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I spoke to Shania yesterday. I genuinely can’t remember having had a clearer, easier, more positive energy filled customer service call. What a refreshing change. Also, the help she offered actu... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Shania has been very helpful and informative these past couple of months. I can't remember receiving such excellent customer service ever. Very grateful.

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Xyan Khandker offered great service; he was patient, responsive and answered the questions raised. He offered great options and guidance. Great to work with. Recommended.

A empresa respondeu

Detalhes da empresa

  1. Corretora de seguros
  2. também em
  3. Consultor Financeiro

Escrito pela empresa

Life insurance decisions are big ones: we get that. Together with our partners, we help our customers make confident choices by comparing policies from some of Australia’s leading life insurers, all in one place. Our customers can choose from comprehensive policies, while easily comparing the features, benefits and premiums of each policy, and select the options to best suit their needs. Lifebroker is more than just a comparison site. We also support our customers for the life of their policy - from application to adjusting cover down the track. We help our customers get the cover they need to protect their lives and loved ones with confidence, while saving them valuable time, money and hassle along the way. To find out more about Lifebroker, visit lifebroker.com.au. If you’re interested in partnering with Lifebroker, email us on https://www.lifebroker.com.au/contact-us.


Informações de contato

4,7

Excelente

O TrustScore é 4.5 de um total de 5

313 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,7

Todas as avaliações

(313)

28 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Shania has been very helpful and…

Shania has been very helpful and informative these past couple of months. I can't remember receiving such excellent customer service ever. Very grateful.

20 de outubro de 2026
Avaliação não solicitada
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Resposta da Lifebroker

Thank you for your kind words and for letting us know about your experience over the past few months. We’re glad Shania has been able to support you, and we’ll pass your feedback on to her - E

Avaliado com 5 de um total de 5 estrelas

I spoke to Shania yesterday. 5 stars.

I spoke to Shania yesterday. I genuinely can’t remember having had a clearer, easier, more positive energy filled customer service call. What a refreshing change.

Also, the help she offered actually was followed through on, another refreshing change. A company that hires well, and team members that can actually do their job as well as having a positive, customer first attitude. A rare find in this modern world.

Outstanding

15 de outubro de 2026
Avaliação não solicitada
logotipo da Lifebroker

Resposta da Lifebroker

Thank you for such a thoughtful review. We’re really pleased Shania made the call easy and that the support she offered was followed through. We’ll share your feedback with her and the wider team - E

Avaliado com 5 de um total de 5 estrelas

Joseph was very patient as i had to…

Joseph was very patient as i had to rescedule our phone consult many times. He sent documents via email so i didn't feel pressure and could look at in my own time to make sure i was comfortable with my decision.
He answered all questions that i had and explained everything in detail.
Would recommend.

14 de outubro de 2026
Avaliação não solicitada
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Resposta da Lifebroker

Thank you for your review. We’re glad Joseph was able to work around your schedule and give you the time and information you needed to feel comfortable with your decision. We’ll make sure he hears your feedback - E

Avaliado com 5 de um total de 5 estrelas

Service from Xyan Khandker

Xyan Khandker offered great service; he was patient, responsive and answered the questions raised. He offered great options and guidance. Great to work with. Recommended.

12 de outubro de 2026
Avaliação não solicitada
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Resposta da Lifebroker

Thank you for your kind feedback. We’re pleased Xyan was able to answer your questions and guide you through your options. We’ll pass your comments on to him and the team - E

Avaliado com 5 de um total de 5 estrelas

Good communication

Good communication, great service.

9 de outubro de 2026
Avaliação não solicitada
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Resposta da Lifebroker

Thank you for taking the time to leave a review. We’re glad you had a good experience with our communication and service. If you ever need anything in future, we’re here to help - E

Avaliado com 5 de um total de 5 estrelas

Bravo was very patient and courteous

Bravo was very patient and courteous. He explained the policies well enough for me to understand.

22 de setembro de 2026
Avaliação não solicitada
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Resposta da Lifebroker

Thank you for the review. We're pleased Bravo was patient and explained the policies clearly. We'll pass your feedback on to him - E

Avaliado com 1 de um total de 5 estrelas

I have been waiting 3 months to get my…

I have been waiting 3 months to get my medical records to confirm the insurance. Lifebroker agents have been quite poor with follow up and communication on this. I have called multiple times each week and never get calls back. I never get notified of progress even after asking.

16 de setembro de 2026
Avaliação não solicitada
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Resposta da Lifebroker

Thank you for taking the time to share your feedback with us. We understand that delays in both processing and communication can be frustrating, and we appreciate you bringing your concerns to our attention. One of our dedicated Customer Care specialists will contact you shortly to discuss your concerns and work towards a resolution. If you would prefer to speak with us sooner, please contact our Customer Care team on 13 54 33.

Avaliado com 5 de um total de 5 estrelas

Bravo - Life Broker

Bravo was very helpful and made it easy to understand and also explain value for money comparison between life insurance policies.
I will not hesitate to recommend Bravo to other potential customers.
Kind Regards,
Peter.

8 de setembro de 2026
Avaliação não solicitada
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Resposta da Lifebroker

Thanks very much for taking the time to share this, Peter. We're pleased Bravo was able to talk you through the comparison clearly and help you weigh up your options. Recommendations from customers mean a lot to us, so thank you. If you need anything further, our team is always happy to help - E

Avaliado com 5 de um total de 5 estrelas

Xyan has been excellent and very…

Xyan has been excellent and very responsive throughout the whole process

11 de setembro de 2026
Avaliação não solicitada
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Resposta da Lifebroker

Thanks for the feedback. We're glad Xyan kept things on track throughout. Really appreciate you taking the time to share this - E

Avaliado com 5 de um total de 5 estrelas

Shania

Shania was an incredible agent to deal with - super efficient, friendly and impeccable with her service! She made the whole process so much easier and explained everything to me in a way I would understand. If you require assistance with your life insurance, she is who I would recommend. An absolute gem and a credit to her company

8 de setembro de 2026
Avaliação não solicitada
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Resposta da Lifebroker

Thanks so much for this wonderful feedback. We're thrilled Shania made the whole process easier for you. We'll pass this on to her - she'll be delighted. Thanks again - E

Avaliado com 5 de um total de 5 estrelas

Thank you for your wonderful service!

I’ve had a wonderful experience with Brooke A as my life insurance broker. She is always prompt in responding to my questions and keeps me updated throughout the entire process with the review from the insurer. Brooke always makes sure I know that I haven’t been forgotten and takes the time to keep me informed, even when there are no major updates. She is very helpful, professional and genuinely cares about her clients. I would have no hesitation in recommending Brooke to anyone looking for a reliable and caring life insurance broker.

25 de agosto de 2026
Avaliação não solicitada
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Resposta da Lifebroker

Thanks so much for this review! We're really glad Brooke kept you so well informed throughout, even when there wasn't much new to share. That kind of consistency matters, and we'll make sure she knows how much it meant to you - E

Avaliado com 5 de um total de 5 estrelas

Straight forward help

Simple, fast and efficient. Enjoyable experience.

2 de setembro de 2026
Avaliação não solicitada
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Resposta da Lifebroker

Thanks for the great feedback! Really glad the process felt simple, fast and easy from start to finish - E

Avaliado com 5 de um total de 5 estrelas

I have been dealing Shania I was very…

I have been dealing Shania I was very please the way she handled a complicated case. I would recommend her for you business.

18 de agosto de 2026
Avaliação não solicitada
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Resposta da Lifebroker

Thanks for sharing this! We're really glad Shania could help guide you through a complicated case, and that you felt supported the whole way. We'll make sure she hears how much you appreciated her help - E

Avaliado com 5 de um total de 5 estrelas

Ann Santiago

​I couldn't be more grateful for Ann Santiago's assistance with my life insurance and TPD cover. Insurance jargon can often feel overwhelming, but Ann took the time to explain every term simply and clearly, ensuring I felt completely confident in my policy details. Her patience, deep professionalism, and genuine dedication to helping clients truly set her apart. Five stars—thank you, Ann!

27 de agosto de 2026
Avaliação não solicitada
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Resposta da Lifebroker

Thanks so much for this review! We're really glad Ann took the time to explain everything clearly and helped you feel confident in your cover. We'll be sure to pass this on, she'll be glad to hear it - E

Avaliado com 5 de um total de 5 estrelas

Kate was super helpful and friendly and…

Kate was super helpful and friendly and explained everything in a manner that was easy to understand.

26 de agosto de 2026
Avaliação não solicitada
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Resposta da Lifebroker

Thanks for the kind words! Really glad Kate made everything easy to understand - E

Avaliado com 5 de um total de 5 estrelas

Saved over 400 per month

Xyan was very helpful and after reviewing my situation has managed to have policy reduced by over 400 per month. A huge savings!

14 de agosto de 2026
Avaliação não solicitada
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Resposta da Lifebroker

Thanks for sharing your experience! Really glad Xyan could take the time to review your situation and find you a great outcome - E

Avaliado com 4 de um total de 5 estrelas

Dealing with LifeBroker has been easy…

Dealing with LifeBroker has been easy and very simple. If I have needed an y additional info or paperwork they have always responded quickly and with out any fuss. I would recommend them to anyone seeking the kind of services they provide.

13 de julho de 2026
Avaliação não solicitada
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Resposta da Lifebroker

Thanks for this feedback! Really glad the process felt easy, and that any extra info or paperwork was handled quickly and without any fuss - E

Avaliado com 5 de um total de 5 estrelas

Customer Service

Xyan, the consultant I dealt with was very helpful, attentive and friendly.
Made the whole process seamless.

6 de julho de 2026
Avaliação não solicitada
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Resposta da Lifebroker

Thanks for sharing this! Really glad Xyan made the whole process feel seamless, and that you found him attentive and friendly throughout. We'll pass this on - E

Avaliado com 1 de um total de 5 estrelas

Sent them paperwork was told they will…

Sent them paperwork was told they will get back to me shortly, still waiting. Do not recommend

22 de junho de 2026
Avaliação não solicitada
logotipo da Lifebroker

Resposta da Lifebroker

We're sorry to hear about your experience. We take all concerns seriously and would welcome the opportunity to look into this for you. Please contact our Customer Care team on 13 54 33 or submit your feedback via our complaints process here: https://www.lifebroker.com.au/feedback-and-complaints

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