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The worst company I have ever dealt with been passed from puller to post since the first week of march absolutely 0 communication just the same old response

Have requested a to cancel my order and get a refund I can see why most of the reviews are one star I would give them a 0 if that was possible

Absolutely awful company. Plants delivered in terrible condition and no accountability. They don’t make it clear that the plants are delivered bare root either and by that they mean dried out, squashed into a plastic bag together and barely alive by the time they get to you. I wish I had read the reviews first. I see now why 63% of the reviews are 1 star. AVOID THIS COMPANY.

Plants arrived in good time and securely packed. They were still moist and look to be in excellent condition.

Just had an email after waiting over a week for plants to say I've been refunded. I was given know explanation why and they have had the cheek to keep £3 postage which I paid. Never will I use them again. Also Never respond to emails and very difficult to get hold of on the phone.

Bought bare root perennials. Arrived quickly, well packaged. Healthy looking plants.

It's the first time I have used Lincolnshire pond plants and I am well impressed. The plants for my 55gallon tropical fish tank arrived in the time frame given. In excellent condition and well packaged. Rest assured, I will be a returning customer. Well done and I urge other people to follow my decision to being a repeat customer. 😁👍

Three of the plants they sent were completely dead. I sent photos of their condition but they refused to replace. Don't bother ordering from them :(

I’ve shopped several times with this nursery and can only offer praise for the pond plant quality, service and price. Just received latest batch for the pond.

I ordered two 1 litre pots of hellebores. Instead I have received two very small bare root hellebores. This is clearly a misrepresentation and thoroughly disingenuous. It is also illegal and contrary to the Consumer Right’s Act to sell items ‘not as described’!

Just got my hornwort plants and they are beautiful! Super happy:)

First class service with reasonable price and speedy delivery

I gave 1 star, because I had to give something.
Do not order from this company, I wish I had read reviews before I ordered!
All items said in "stock" when I placed the order, which was to the value of nearly £60.
What arrived 4 days later, were to say the least not in the best condition!
I emailed to ask where the "rest" of my order was & with the state of the plants I had been sent, I wanted a full refund.
The reply I received was shocking, telling me that the "rest" of my order was coming from Singapore?!
Also said that I would not receive a refund
Their plants are as shocking as their service, how they continue to operate is beyond me!
AVOID!!!

Plants arrived next day all the plants and kit were in good order, I added some hessian sack and pebbles to help hold the soil in place. All seems good so far.

Ordered a selection of Aquarium plants all listed as 'in stock'

Order accepted and paid for with 1-3 business days postage.

Confirmation email then said plants take 5-14 working days. Didnt notice initially.

about 20% of the order showed up.

Emailed asking about it only to be told they didnt actually have the rest of the plants in stock and they have the order them from their farm overseas and can take up to 2 weeks!

No use to me so cancelled my order. Was told as plants are already ordered they cant refund me. Much back and forth later still got nowhere so have initiated a chargeback with credit card company due to the companies fraudulent claims of delivery times and stock levels.

Very happy with my first plants for my wildlife area, fast delivery, plants are perfect, thank you

This is an awful company with terrible customer service.
I ordered a water lilly which arrived in a very sorry state, almost dead with just one mangled leaf remaining. I sent them a picture of it as it was received and they apologized, so acknowledged that this was not acceptable but they refused to give me a replacement or refund.
First they insisted I dug it up from the pond to check the condition of the rhizome to assess the viability of the plant. This I reluctantly did. (as I was not happy with the condition of the plant and wanted a replacement or refund regardless of the state of the rhizome). Upon inspection the rhizome it was soft and squishy, which from my research indicates rot or death. - A water lilies rhizome should be hard in order for it to be able to support the plant.
I sent lincs plants this photo of the water lily they insisted I dug up (which now had no leaves or stems) and I informed them of the unhealthy condition of the rhizome. However they dismissed it, and told me the plant is alive and still refused to give a refund or replacement. They have basically ripped me off and messed me around a lot in the process with lots of back and fourth emails when they should have given me a refund or replacement straight away.

Excellent, arrived safely and plants were good quality

I like to give an honest review ( not fit for purpose) worst plants I have ever seen . Straight in the bin . Shocking quality and almost dead . You have been warned , STAY AWAY

I rarely leave negative reviews, but I feel compelled to share my experience with Lincolnshire Pond Plants.

I placed an order for several pond plants, which unfortunately arrived in very poor condition — slimy, broken, and clearly not fit for purpose. I was assured that a replacement would be sent, but the second delivery arrived in almost the same state. Despite providing photographs and clear evidence, I was repeatedly told the plants were “healthy” and would recover, which simply wasn’t the case.

I received a small refund for one of the plants (Frogbit), but the rest of my concerns were dismissed. I found the entire process frustrating, time-consuming, and frankly quite disappointing. The company’s unwillingness to accept responsibility or offer a full refund for the clearly substandard goods has left me feeling let down and out of pocket.

I expected better customer service and product quality. Based on my experience, I would recommend you avoid this company at all costs!

Very nice plant very happy with.
Arrived healthy