Listvanities Avaliações 

I purchased a very expensive vanity. There was one photo of it. 90% of online shoppers rely on photos as a description. The vanity I received was nothing like the photo. It had almost no finish on it. When I contacted List Vanities I was told I received what I should have, was actually told they are not in the business of "tone." Very rude to me. All I was hoping for was a discount to cover the expense of refinishing, not a return. They reached out to the manufacturer after they spoke to their legal team. Manufacture, Remi Frank Designs, gave a very small discount, not nearly enough to cover expense of making it right. The pictures have been updated, which substantiates my concern. I would never purchase from this company again. I am in the design business. It is all about tone when one is decorating.

We purchased a matching vanity and mirror! When we unboxed vanity it didn’t match the mirror! Company wanted us to pay for shipping the unmatched set back! Really bad customer service!

I had an unfortunate experience with this company. I have been shopping for a particular vanity and ended up finding the best deal (by far) through them. I was a little leery to use them without knowing much about the company but the deal was too good to pass up. So, I purchased the vanity and immediately my CC denied the purchase suggesting the company was fraudulent. I immediately called the company and left a VM to rectify the situation. The next day I received an email to place the order again in order to get it to go through. However, now the price was $300 more than the price the day prior. I asked if it were possible to have the cost I was originally going to pay be honored. I was met with repeated unprofessionalism. So glad this didn't work out... can't imagine continued business would have been successful.

I just talked to the incredibly rudest customer service person in the world. This company should be ashamed of this type of attitude.

If I didn't want this item that much, I would have canceled my order right away on the spot. I will never place another order ever again. They left me with the best taste in my mouth.

Before we placed our order with List Vanity we called to confirm the delivery date. We were assured that the 5 week date was pretty close to accurate with the manufacturer we selected for our product. As the date drew near we called to get a status and was told it would be 2 more weeks. That date passed by and we called again and was told that it would be just a few more weeks. Now we have been waiting for over 2 months with no expected date in sight. After calling this last time, the gentleman started yelling at us. It was so bad that I had to repeatedly ask him to stop yelling so we could discuss what our options were. That is when he told me he wasn’t yelling and hung up. GO SOMEWHERE ELSE You will probably have to wait for your product but at least you will be treated with respect and a helpful attitude.

FYR, refund in full. Your info and number have been flagged and blocked. Do not ever contact our company again. EVER. Now, you will go find this model or something similar and pay twice as much and wait 3 times as long. You think you are going to harass us and brow beat us here because your not getting your order in the 1-2 weeks ESTIMATION notated on the site as if it in stone and you are getting taken advantage of!! So your entitled to call every other day and then go post a review before you even get the order in your possession??!! We represent over 50 different manufacturer of these products shipping out from all over the country. There is no 3rd party warehouse for any on line retailer large or small. Below is documentation of refund. No one lied to you, we are bending over backwards to get to you your order because of your harassment every other day. Dont you think, that after 12 years in business, 1000’s of order a month, that if we are in the business of stealing your money, the site would be shut down by now.. It is not our responsibility to make up for your waiting to the last minute to order the most important component of your remodel. With all of the delays and supply chain issues one would, at this point know, to order this in advance.

Management,

-Listvanities.com

I received a response to an online inquiry where i left my phone number. The representative called and got very defensive and told me I didnt have the proper information when i wanted to mention the prices I saw for the same product at another local distributors location only after he told me their online prices were the lowest and retail would always be more. He was very irritiated that he may need to compete with an internet price even though im located in Florida and they are in Philadelphia and I found them on the internet. When I tried to tell him that the Floor and Decor prices were lower than his he became completely unprofessonal. I simply wanted to buy a bathroom vanity that could be delivered to me in a certain time frame. I really didnt deserve the unprofessional attitude of this representative. SHAME ON YOU! YOU KNOW WHO YOU ARE!

We starting to advise our clients to stop ordering products for our projects at the onset of Covid due to the mis-understanding and refusal to accept the supply chain issues it is causing. In turn, we have been able to complete our projects on time and been able to take on more business because of it. This is our 10th order for a bath vanity with Listvanities.com since Covid started and every single time they have delivered. They are hyper responsive with customer support, offering suggestions if we happen to miss out on the last remaining, sometimes offering better options to our clients. Every order has been delivered in a timely fashion, and luckily intact. Products, offering, and pricing are the best online. Highly recommend for all contractors and do-it-yourselfers. Recommend you call first for live inventory checks they offer. We told them on the 10th order we write them up, kuddos Listvanities.com, thanks for the help this year!!

I generally don’t write negative reviews, but I’m so appalled by the call I got today that I need to let other shoppers know. I ordered a vanity 5-6 days ago. 3 days ago I got this email:

‘Unfortunately this model is sold out, discontinued, and will not be located in the country at this point. This is the closet option, IN STOCK and production, that is currently available. There is a 10% off sale you apply to the order, using code THXU10. We have just two left in stock. We have updated the listing, declined your order and released your funds. Our apologies for the inconvenience.’

Very nice and pleasant. I looked at the vanity, but it wasn’t the one that I wanted, so I searched locally. Two days later, I get a call from an unknown number. Message says they have the vanity and wants to know if I wanted it. The next day, I get two back to back calls while with my daughter who’s in the hospital with a message there’s limited stock. 6hrs later, I get ANOTHER call and I answer although I’m at work. I let them know we decided to buy local, so we don’t need whichever vanity is on hold. He then begins yelling! Saying ‘It shouldn’t have taken 3 emails and 3 calls for that answer!!! You know what? If you don’t find anything locally, so me a favor and don’t shop with us again!!!’ I was shocked. I said ‘Wait, I didn’t ask you to hold anything for me. I ordered an item that you said was in stock.’ He cut me off and then hung up the phone.

After this ride call, I get an email saying my funds were finally returned (the first email lied because they had kept it) and ‘good luck in your local search’. He then sent an email saying what he did ‘is called great customer service’ and they’ve been in business over 12yrs so whatever I say doesn’t matter. I received 2 more emails berating me after this to which I blocked the company email and didn’t respond.

BUYER BEWARE…any business that allows their owner or employees to speak to customers this way (over a small thing like not wanting to buy their suggested replacement) will not respect any issues you may have with their products. I cannot imagine they’ll be in business much longer with this unprofessional attitude

I asked them to cancel my order a few hours after I placed it. I got a call from them and he basically told me that I was not acting like an adult because I messaged him on FB Messenger instead of directly from the website, and he also told me that he thinks I am lying about the reason for cancellation. First, I DO NOT need to give him a reason to cancel. That is my right as a consumer. And he does not know my situation enough to openly call me a liar. And second, in this day of Social Media, a lot of companies, small or big, use it to communicate. Maybe get with the times and technology?
I know I dodged a bullet here by canceling my order. Future buyers, beware. You might get lucky and not need it, but should you need service post purchase, be ready to deal with the most condescending and rude people ever! I have YET to deal with any customer service that was this rude. And the worst part is when I called him out on his tone and use of words, he basically laughed it off and said ‘you get my point’. Wow. Good to see other reviewers calling him out on his attitude. I guess that is just his attitude- nothing to do with a bad day.

We received a linen tower that was damaged. When we contacted customer service to explain the situation and let them know, all of their communications were super unhelpful and condescending responses. Horrible customer service. When you are buying an expensive product, you expect a high quality, undamaged product, and high quality customer service.

I would typically never take the time to write a review for a company but felt this was worth the time so no one else had the same experience I had. During a bathroom remodel we ordered multiple pieces from List Vanities. One of the pieces came obviously damaged during construction. After multiple attempts at a solution List Vanities would do nothing. They said to go to a hardware store and buy wood glue! These are very expensive pieces so glueing a broken leg is not the solution one would expect. If it was me, I would look elsewhere for similar options.

With Covid, out of stock inventory has delayed and stalled our project over the last year. We called LV for a stock check on a number of model for a project. Within minutes we received a real time update, expected delivery times, and even substitute options for out of stock items. We received the entire order exactly when expected, intact, no damage. We will be directing all our clients to their site. Great service, product, and pricing. Contractor approved!

Staff answered the phone very poor, and rude in customer services.

The product is very nice but the Granite top came in without screw holes and that's what holds the sink on to the top along with glue. When I called the company to ask them if they would send me a new top they said it was on back order and all of those were spoke for and they were designing a new top and they would not be able to help me. They said that glue alone would be fine or that my contractor could drill out the holes for the sink. My contractor said that was not the case and now he is telling me he can't help me because he does not want to be responsible for the sinks falling from the top. He said he was afraid he would break the top if he tried to put the screw holes in the Granite top. I kept calling to see if the store had called the manufacturer but he would not answer or call me back after I left a few messages. I am very disappointed in the customer service and would never buy another product from them. This piece was very expensive.

I bought a single sink vanity March the 9th. Paid for it in full,, I was told 4-6 wks for delivery,
aprox 2wks later, they emailed me saying that the vanity i picked was out of stock, so I picked another one very similar,
So I waited, and waited, and waited, about a month went by, i called them, got the covid excuse blaming covid 19 for the reason its running late, 3 more wks called them again, same excuse, 3 more wks called, still nothing,( were going on 10wks) starting emailing them, asking where's my vanity!, sometimes they would email me back with a dumb excuse, sometimes they wouldn't even email me back, finally got it, IT TOOK OVER 4 MONTHS, then,,,, they emailed me saying that. U ready for this,,,,, before u sign ur name, check the vanity for damage, once u sign for it, ITS YOURS, but,,, the delivery guy said, i can't open it because its against their ( the trucking companys) policy. Luckily it wasn't damaged, will I buy from these people again. NO

Ordered my 72 inch James Martin Cottage White Bristol vanity from Listvanities. It arrived by tractor trailer carrier and we were allowed to check the condition before signing for the vsnity. It was packaged extremely well. Never saw anything like it. There was no way it could get damaged with all the protective packaging. We opened it up and it was do beautiful. The pictures on line were nice but didnt compare to how gorgeous this vanity really is. The quality was outstanding. We are so pleased. Listvanities keep us in the loop the entire time. We will definitely work with this company again.

Love my vanity!! It’s beautiful, they were so helpful and it shipped within a week! Everything was shipped in perfect condition.

I ordered a bathroom vanity frim this company. Seventeen days later, I sent an email asking the status as the online status just said not finished. I was told they could not access their warehouse for at least another week. I have contractors coming in 20 days and I obviously don't have time to play around, so I cancelled my order. The communication from their customer service was as follows:

Jeff,

We are an online retailer. We represent over 50 different manufactures of bath vanities and products, over 5000 bath vanities
alone. The bath vanities ship directly from each individual manufactures warehouse. This vanity that you ordered, this
manufacturers warehouse is temp shut down due to COVID-19. This is the case for every single online retailer you will come
across. All bath vanities ships like this. Home Depot, Loews, Houzz, Overstock, etc ect. Unfortunately this model will only come
available when the ban is lifted and they are able to return to the warehouse. In addition to the pandemic, there is the Tariff
war and Anti-dumping tax causes most Antique models like the one you purchased to be out of stock without any ETAs for
replenishment. Here are a few models, also in stock, in warehouses still active that we can ship out right away. Hope this clarity
can help with your decision.

I replied:

As I stated, please cancel this order. Home Depot has one in stock that will arrive by April 6th that I have ordered.

Their reply:

Jeff,

Right where you belong sir. The cheapest made product on the market, Home Decorators Collection. We are happy to return
your fund first thing tomorrow.

Best of luck with that purchase,

My final reply:

They deliver within a reasonable time. They also communicate with their customers in a timely manner when an item is
delayed and don’t force the customer to come looking for you. My review will also reflect you abysmal customer service as well
as your denigration of a competitor’s wares.

Jeff

I worked in IT customer service at NASA and I would never dream of speaking to a customer in this manner. If you condone this behavior, by all means, order from them. Like another poster has said, "Just hope nothing goes wrong!!!!"

I would highly recommend List Vanities. While I was unsure at first about ordering a vanity online, Ray made the experience a pleasure; he is absolutely amazing and goes above and beyond to find what you want. The vanity is beautiful and SOLID! This piece truly is the finishing touch on my master bath remodel.