Total scam. Order jersey through "Lissi" which also goes by liwisi. Never received package. Sent 4 emails and absolutely no response. Filed fraud complaint with my bank, bbb, and ftc. So sad these so... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
Easy to browse and make purchases. Items sold are of great quality and value. I will continue to make repeat purchases from Liwisi.
Great experience. Good quality clothing and so unique. They are trustworthy, What you see on their website is exactly what you get. This is important to me, since I do like surprises. Excellent cus... Ver mais
My husband sent me a link to Liwisi, so I've made a few purchases from here. Almost everything I bought from Liwisi was a success for me. The clothes fit really well, I get a lot of compliments, and I... Ver mais
A empresa respondeu
4,1
Muito Bom
323 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Knitwear
The website easy to search around. My order received in very good condition and the product nice and good quality. I send email for query relate to exchange garment for the bigger size , I received the respond quite quick and Im very happy and satisfying with the offer Ifor exchange.
Highly recommended and will be back for more order.
17 de junho de 2025
Avaliação não solicitada
Resposta da Liwisi
Hi Chau,we are glad to receive your positive comment and feedback! It is also our aim to make our customers receive satisfactory clothes. Your encouragement will keep us moving forward and constantly improving our service. Have a nice day！
I really like Liwisi clothes are good…
I really like Liwisi clothes are good quality and great unique designs
4 de junho de 2025
Avaliação não solicitada
Resposta da Liwisi
Hello Julie, thank you for your praise of our website and look forward to our next meeting. Have a nice day
Resposta da Liwisi
Hi Maryam, thank you for your strong support to our website and look forward to our next meeting. Have a nice day
I ordered a dress cost 31
I ordered a dress cost 31. 90 and costs me 36.86 including shipping.
But when i checked my accounts shockingly it took 58.62dollars and not returned.
6 de junho de 2025
Avaliação não solicitada
Resposta da Liwisi
Dear customer,
I am Annie, a senior account manager from Liwisi. I am sorry to hear from you about the overcharge on your order bill. Please don't worry, I will follow up on your case until the case is resolved. We never and will never overcharge customers. There must be something abnormal here. Please provide me with your order number information. I will follow up on the case immediately. I look forward to your reply. I apologize again for the trouble caused to you.
Yours
Liwisi Customer Services Team
My first and also last order
My first and also last order, item took 7 weeks to arrive, none of the clothing can be use due to quality and fitting not right. During the shipping delay, customer support offer 20% refund which never happened, 2 emails to follow up and got no respond back. This review summarize the whole experience.
Update June 15th- Liwisi respond for me to contact them through customer Service email, I followed their instruction and once again still no respond, what is the point? Disappointment after disappointment
27 de maio de 2025
Avaliação não solicitada
Resposta da Liwisi
Dear Jenny,
We are really sorry to hear that you had a frustrating experience, but we appreciate you bringing this issue to our attention.
Due to the recent surge in customer inquiries, we are working hard to improve our service and will do everything we can to make things right.
If you would like to help us further so that we can improve the customer experience at Liwisi, please contact us at contact@liwisi.com.
We will work with you to resolve any issues as quickly as possible and look forward to hearing from you.
Liwisi Team
Customer Services Support Team
I wanted to return but they said…
I wanted to return but they said shipping would be expensive, so they offered to give me credit and keep the items (which I can’t use due to sizing), told them I would donate it instead.
Received the credit code but when I tried to use it, it doesn’t work. Emailed 4x times and no reply. That is worth $200+ wasted. Disappointed with customer service.
29 de maio de 2025
Avaliação não solicitada
Resposta da Liwisi
Dear Pinky,
We are sorry to hear that you did not have a good experience with our company.
Liwisi has always been committed to providing customers with high-quality and satisfactory services. For your situation (gift card cannot be used), we will set up a team to solve it for you. Please contact us at contact@liwisi.com so that we can discuss further and make a satisfactory solution for your case.
Thank you in advance and wish you a happy life.
Liwisi
Customer Services Support Team
Clothes are ok quality but…
Clothes are ok quality but communication is poor, delivery can take months and they make it very difficult to return items.
25 de maio de 2025
Avaliação não solicitada
Resposta da Liwisi
Dear Kate,
Hello. Sorry to disturb youand cause you a bad experience that your parcel didn't reach you in time. We have been putting our customers first. We are going to provide you with a reasonable solution based on your situation until you are satisfied. Please send us your order number and the item in question. We promise we would solve it for you in 24h. Also you can contact us by email: team@liwisi.com.
Looking forward to your reply.
Customer Services Manager
Evelyn
My experience so far has been great
My experience so far has been great. The quality of the clothing is great, I love the unique style, and on top of that, if there were any issues, they resolved them quickly. Love it!
1 de maio de 2025
Avaliação não solicitada
Resposta da Liwisi
Hello, we are glad to receive your positive comment and feedback! We are also hoping that all our customers can receive clothes that they are satisfied with and fit well. Looking forward to our next meeting. Have a nice day!
Good quality
My order just delivered. So happy with the quality and the delivery. Size is good, the product just like in the photos. Thank you Liwisi. Happy Customer.
16 de maio de 2025
Avaliação não solicitada
Resposta da Liwisi
Hi, thank you very much for your support and we are honored that our service can be of help to you. We are also hoping that all our customers can receive clothes that they are satisfied with and fit well. Have a nice day!
Good material and quality of products
Good material and quality of products! Love the denim skirt that I ordered and the dress. Good customer service as well!
1 de maio de 2025
Avaliação não solicitada
Resposta da Liwisi
Hello Saranya, thank you for your praise of our website and look forward to our next meeting. Have a nice day!
Disappointing service
I should have done my research before making my purchase. Now I feel like I have been scammed. No shipping status after a week of order. No reply to my emails to enquire.
27 de abril de 2025
Avaliação não solicitada
Resposta da Liwisi
Dear Victoria,
Hello, I'm sorry to have caused you a bad shopping experience and noticed that this parcel didn't reach you in time, We have been putting our customers first. We are going to provide you with a reasonable solution based on your situation until you are satisfied. Please send us your order number and the item in question to our email contact@liwisi.com.
Looking forward to your reply.
Best Wishes
Liwisi Customer Services Team
Bad stuff
Got 3 items from them, look good on the net but very bad quality and cutting when you see the items. Not recommended.
ORDER NO #L81313, cant return as products too rubbish that i throw away all of them right after receiving them. Poor quality.
1 de maio de 2025
Avaliação não solicitada
Resposta da Liwisi
Dear Connie,
We are sorry that our Items did not fully meet your expectations and caused you dissatisfaction. We deeply apologize for this. We attach great importance to your feedback and will carefully organize and actively improve it, striving to provide you with better quality service. May I ask if it's convenient for you to provide us with the order number? This way, we can follow up and handle it more accurately. Of course, you can also contact us at any time via email contact@liwisi.com, and we will be dedicated to serving you until the problem is satisfactorily resolved and you are satisfied.
Liwisi
Customer Service Team
I got items need to be return due to…
I got items need to be return due to sizing and bad quality and false advertising. They promote japanese clothing and they are from China. I emailed them to ask how to return the items but they didn’t reply. I had bad experience.
26 de abril de 2025
Avaliação não solicitada
Resposta da Liwisi
Dear Jennifer,
Thank you for taking the time to report your problem. We are committed to providing quality products and services, and we are deeply sorry that this shopping experience did not meet your expectations.
In order to quickly resolve the size deviation, quality issues and product description concerns you mentioned, our customer service team has upgraded this case to priority. Please contact us at your convenience through the following methods (attach your order number like L****):
Customer service email: contact@liwisi.com, we will provide you with a satisfactory solution within 24 hours
Your satisfaction is our primary goal, and we look forward to handling it properly for you as soon as possible.
Sincerely,
Evelyn
Customer Experience Manager
I have emailed on the 22nd April for a…
I have emailed on the 22nd April for a refund, it’s Friday today and I have emailed 4 times but still not reply. It’s over £100 and I’m just very dissapointed with their customer service. On their website it says reply’s within 24hrs but not even a message to say out of office.
22 de abril de 2025
Avaliação não solicitada
Resposta da Liwisi
Dear Customer,
Sorry for keeping you waiting.
We deeply apologize for not being able to respond to your message in a timely manner due to the surge in email volume during employee vacation. We sincerely apologize for this. Please tell me your order number and email address, we will follow up with you quickly within 24 hours. Meanwhile, we sincerely appreciate your valuable feedback, which is crucial to us. Sorry again for causing a such a bad shopping experience.
Liwisi
Customer Service Team
Resposta da Liwisi
Hi thank you for your praise of our website and look forward to our next meeting. Have a nice day!
I got items such as garbage so I…
I got items such as garbage so I emailed them ask how to return the items but they didn't reply. I had terrible experience.
16 de abril de 2025
Avaliação não solicitada
Resposta da Liwisi
4/18/2025 replied
Dear Leah
We are very sorry for not being able to provide you with a good experience. We will reply to your email/message within 24 hours.
We understand that shopping can sometimes feel uncertain, which is why we offer a free exchange and return policy within 7 business days of receiving your order.
Thank you very much for your patience.
Sincerely,
Liwisi
Customer Service Team
When I received my first ordered 2 tops…
When I received my first ordered 2 tops and a pant , the quality of the fabrics is soft, cooling material and suitable for office wear. Size fits me as well.
7 de abril de 2025
Avaliação não solicitada
Resposta da Liwisi
Hi Giant, thank you for your strong support to our website and look forward to our next meeting. Have a nice day!
Bad quality and false advertising
Bad quality and false advertising. They promote Japanese clothing and It is from China. No labels on the clothing. I asked for a refund. They ship from a USA warehouse and they want me to return everything to China. I did return to the warehouse in USA and they do not want to refund. Topology Networks Cloud Warehouse, 502, 5/F, Guoyan Industrial Centre, No. 653 Houjie Section of Huanguan Expressway, Dongguan City, Guangdong Province, China. Zip Code: 523960 Addressee: Zeng Yi TEL: (86) 15014552761 If you send them back, please let us know the tracking number. We will refund you after receiving the product.
31 de março de 2025
Avaliação não solicitada
Resposta da Liwisi
4/14/2025 replied
Dear Client
We are sorry that our return policy did not fully meet your expectations and caused you dissatisfaction. We deeply apologize for this. We attach great importance to your feedback and will carefully organize and actively improve it, striving to provide you with better quality service. May I ask if it's convenient for you to provide us with the order number? This way, we can follow up and handle it more accurately. Of course, you can also contact us at any time via email, and we will be dedicated to serving you until the problem is satisfactorily resolved and you are satisfied.
Liwisi
Customer Service Team
I am very satisfied with replacement
I am very satisfied with replacement. Evelyn is helpful and provided excellent customer service.
31 de março de 2025
Avaliação não solicitada
Resposta da Liwisi
Hi Michiyo, thank you for your praise of our website and look forward to our next meeting. Have a nice day!
I’ve always enjoyed ordering clothes…
I’ve always enjoyed ordering clothes from Liwisi. They always delivered and all the clothes are on point! I haven’t encountered any problem so far.
5 de abril de 2025
Avaliação não solicitada
Resposta da Liwisi
Hi Marge, we are glad to receive your positive comment and feedback! It is also our aim to make our customers receive satisfactory clothes. Your encouragement will keep us moving forward and constantly improving our service. Have a nice day!
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