Logs Direct Avaliações 

2.568
•
O TrustScore é 4.5 de um total de 5

4,7

Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

So good service and Simon been such helpful and polite delivery man ... And products were really good quality. I will recommend your services and will return when we need top soil or manure againx

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I often use Logs Direct, mainly for compost, topsoil and bark. I find the quality and value for money outstanding. They have been friendly, helpful and professional in all my dealings with them.... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Although we thought we had changed our delivery to the next day, we have to say that the delivery driver went well beyond what was expected of him. He transferred from his lorry up (and I mean UP) a... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Delivered on time and friendly, helpful driver. Order online so you mannered to amend delivery instructions as load was not delivered via pallet stacker but a limited reach crane.

A empresa respondeu

Detalhes da empresa

  1. Fornecedor de Lenha
  2. Distribuidor de Combustível
  3. Empresa de combustível sólido
  4. Fornecedor de solo superficial
  5. Loja de Churrasqueiras
  6. Loja de madeira

Sobre Logs Direct

Escrito pela empresa

We are a family run business, based in Halton Lancashire, and we've been selling fuels to homes and restaurants since 2004. Our specialised kiln dries our firewood onsite to under 20% moisture, making it perfect for long, hot burns and cleaner chimneys. It's also better for the environment as it produces less emissions. As FSC members, we are committed to keeping the business as Eco-friendly as possible, so the majority of our wood comes from Britain, though we do also support projects and businesses in Europe (and even South Africa!). You can find oak, ash, beech, birch, and alder being kiln dried on any given day up at the yard, so no matter your preference, we'll be able to help you. Our logs come in various sizes depending on your need, from 20kg carry-bags all the way up to 1.6 cubic meter bulk bags. We even sell the log stores to go with them, alongside a range of fireside accessories like baskets, coalhods, firefighters and kindling. Whether our customers want to cook pizza, heat their homes, fire their BBQs, or light their campfires, we've got something for everyone- even gardening products! Did you know we supply top quality topsoil, compost, and bark to gardens and farms across the country, free of delivery charge to most postcodes?

SHOP LOGS
SHOP TOP SOIL

Informações de contato

4,7

Excelente

O TrustScore é 4.5 de um total de 5

3 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 83% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,7

Todas as avaliações

(2.568)

642 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Good service

We buy the "chicken chips" for our chicken run and they are always good quality. Quick delivery and a good price too 👍🏼

18 de agosto de 2026
logotipo da Logs Direct

Resposta da Logs Direct

Great Thank you.

Avaliado com 5 de um total de 5 estrelas

Had 4 ton of garden stuff from these…

Had 4 ton of garden stuff from these guys.. mixture of loam . compost and lawn dressing excellent quality excellent service great price and free delivery...one order went a bit wrong but logs direct offered to pick up and exchange free of charge no quibble but i decided to keep it as it was such good stuff for my lawn..with free delivery its the best price on the internet.

13 de agosto de 2026
logotipo da Logs Direct

Resposta da Logs Direct

Thank you so much for a great review.

Avaliado com 1 de um total de 5 estrelas

Order not received nor refunded

Ordered wood chips on the 28th July - nothing has been received. Emailed 3 times regarding a refund and no response. Terrible service

28 de julho de 2026
logotipo da Logs Direct

Resposta da Logs Direct

Hello

I’m sorry for the inconvenience caused.

I’ve checked our records, and unfortunately I can’t find any record of emails being received from you at any of our staff email addresses. I apologise that your previous messages appear not to have reached us.

I have now issued your refund for the order. Please allow a few working days for the refund to show in your account, depending on your payment provider.

Once again, I’m sorry for the delay and frustration caused.

Thanks

Emma

Avaliado com 5 de um total de 5 estrelas

The top soil and manure are the best I…

The top soil and manure are the best I have ever had
,really crumbly and light.
I have not tried the logs yet but it is a very good load for the money.
Lovely delivery man who even managed to get the logs in the garage. Please thank him again for me.
Will definitely be using you from now on.
Sincerely Jean Shepherd

11 de agosto de 2026
logotipo da Logs Direct

Resposta da Logs Direct

Great Review. Thank you for taking the time we really appreciate your feedback.

Avaliado com 1 de um total de 5 estrelas
logotipo da Logs Direct

Resposta da Logs Direct

Hi,

we’re very sorry, but it appears that your parcel has unfortunately been lost in transit. As we have now gone out of stock of the items you ordered, we’re unable to send a replacement.

We have therefore issued a full refund for your order. We sincerely apologise for the inconvenience and disappointment caused.

Thanks
Emma

Avaliado com 2 de um total de 5 estrelas

Whether its logs direct or DHL I'm…

Whether its logs direct or DHL I'm still waiting on my order which was expected on the 10th. Phoned logs direct on friday to find out where my delivery was.said they would get get in touch with DHL and get back to me still waiting. For DHL s part on tracking they received my delivery then they said its delayed dated 14th but said they would deliver on tenth. Whether its DHL problem or logs direct for using them still waiting

11 de agosto de 2026
logotipo da Logs Direct

Resposta da Logs Direct

Hello

Hi, we’re very sorry for the delay with your parcel and for the lack of communication following your call on Friday. We completely understand your frustration, especially as the order was expected on the 10th.

The delay was due to a hold-up with DHL. They have now confirmed that your parcel has been delivered.

We apologise again for the inconvenience and the delay, and thank you for your patience while this was resolved.

Kind Regards

Emma

Avaliado com 5 de um total de 5 estrelas

Globaltic Charcoal

Very easy process, the charcoal came very well packaged and a speedy free delivery was very much appreciated

11 de agosto de 2026
logotipo da Logs Direct

Resposta da Logs Direct

Thank you so much.

Avaliado com 5 de um total de 5 estrelas

Great service

Great service. Delivery was on the day I asked for in the on line order and the driver did all he can to place the bags exactly where we wanted them. This makes a big difference.

11 de agosto de 2026
logotipo da Logs Direct

Resposta da Logs Direct

Great review thank you so much.

Avaliado com 5 de um total de 5 estrelas

Great heat logs

Great heat logs, shame the delivery driver didnt leave them where he was asked and left them on the garden path without closing the gate, I man on a bike tried to pinch them, good job they are heavy

10 de agosto de 2026
logotipo da Logs Direct

Resposta da Logs Direct

Thank you.

Avaliado com 5 de um total de 5 estrelas

Efficient and Prompt

Easy to order on line. Competitive prices and free delivery within days of order.
Really good grade wood chips for chicken run.
Very efficient, no complaints, great service! Thank you.

10 de agosto de 2026
logotipo da Logs Direct

Resposta da Logs Direct

Great Review thank you for your feedback it is much appreciated.

Avaliado com 5 de um total de 5 estrelas

Great service

Great service, delivery driver was fantastic and very accommodating.

31 de julho de 2026
logotipo da Logs Direct

Resposta da Logs Direct

Great Review Thank you so much.

Avaliado com 3 de um total de 5 estrelas

The bag was delivered with…

The bag was delivered with approximately a 6" slit which had obviously been depositing the chips outside the bag

31 de julho de 2026
logotipo da Logs Direct

Resposta da Logs Direct

Hello

Thank you for letting us know. I’m sorry to hear the bag arrived with approximately a 6-inch slit, which would clearly have resulted in some of the chips spilling out during transit. We apologise for the condition in which your order was delivered and for any inconvenience caused. Please send us a photo of the damaged packaging and we’ll be happy to look into this further for you.

Thanks

Emma

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais