So good service and Simon been such helpful and polite delivery man ... And products were really good quality. I will recommend your services and will return when we need top soil or manure againx
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I often use Logs Direct, mainly for compost, topsoil and bark. I find the quality and value for money outstanding. They have been friendly, helpful and professional in all my dealings with them.... Ver mais
A empresa respondeu
Although we thought we had changed our delivery to the next day, we have to say that the delivery driver went well beyond what was expected of him. He transferred from his lorry up (and I mean UP) a... Ver mais
A empresa respondeu
Delivered on time and friendly, helpful driver. Order online so you mannered to amend delivery instructions as load was not delivered via pallet stacker but a limited reach crane.
A empresa respondeu
Detalhes da empresa
- Fornecedor de Lenha
- Distribuidor de Combustível
- Empresa de combustível sólido
- Fornecedor de solo superficial
- Loja de Churrasqueiras
- Loja de madeira
Sobre Logs Direct
Escrito pela empresa
We are a family run business, based in Halton Lancashire, and we've been selling fuels to homes and restaurants since 2004. Our specialised kiln dries our firewood onsite to under 20% moisture, making it perfect for long, hot burns and cleaner chimneys. It's also better for the environment as it produces less emissions. As FSC members, we are committed to keeping the business as Eco-friendly as possible, so the majority of our wood comes from Britain, though we do also support projects and businesses in Europe (and even South Africa!). You can find oak, ash, beech, birch, and alder being kiln dried on any given day up at the yard, so no matter your preference, we'll be able to help you. Our logs come in various sizes depending on your need, from 20kg carry-bags all the way up to 1.6 cubic meter bulk bags. We even sell the log stores to go with them, alongside a range of fireside accessories like baskets, coalhods, firefighters and kindling. Whether our customers want to cook pizza, heat their homes, fire their BBQs, or light their campfires, we've got something for everyone- even gardening products! Did you know we supply top quality topsoil, compost, and bark to gardens and farms across the country, free of delivery charge to most postcodes?
Informações de contato
Addington Road, LA2 6PG, Lancaster, Reino Unido
- 01524 812476
- enquiries@logsdirect.co.uk
- www.logsdirect.co.uk
4,7
Excelente
3 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 83% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I found logs direct online
I found logs direct online I was surprised to see they offered free shipping to Scotland which was a bonus as I needed a few things for my
Garden. The order was very quick. Items we picked were of high standard highly recommended I will definitely use this company again.
7 de agosto de 2026
Resposta da Logs Direct
Thank you for taking the time to give us an amazing review. We really appreciate your feedback.
Resposta da Logs Direct
Great Review Thank you.
Delivered on time text to let us know…
Delivered on time text to let us know within the hour of delivery did as requested and left chips down drive would recommend this firm if you want logs or chips
5 de agosto de 2026
Resposta da Logs Direct
Great review Thank you so much.
The driver did a great job delivering…
The driver did a great job delivering the goods.
4 de agosto de 2026
Resposta da Logs Direct
Thank you.
Great charcoal
5 stars , great charcoal at a fair price order delivered nice and quickly. Have used before with great results, burns nice and hot perfect for indirect cooking.
Alway bought in bulk much better nothing worse than running out. Will use again , service is brilliant 👏
4 de agosto de 2026
Resposta da Logs Direct
Great review Thank you so much.
Great product for my hens
Great product for my hens - chicken woodchip.
Environmentally friendly, delivered on time with no hassle
28 de julho de 2026
Resposta da Logs Direct
Great review Thank you
Great all round experience
Easy to order. Delivery was flexible and driver called to check location. Nice looking topsoil at a fair price
31 de julho de 2026
Resposta da Logs Direct
Thank you for your great feedback.
An item was not delivered.
An item was not delivered.
Was not contacted by the company to discuss to explain why.
I had to ring them to find out what had happened and still have no idea when the missing item will be delivered.
Poor communications
31 de julho de 2026
Resposta da Logs Direct
Hello
I’m really sorry about this. I was under the impression that a member of our team had spoken with you on the day of delivery and advised you of the delay.
I completely understand your frustration, particularly having to contact us yourself to find out what had happened. Please could you contact our team directly at enquiries@logsdirect.co.uk, who will be able to look into the missing item and provide you with an update on when it will be delivered.
Apologies again for the poor communication and inconvenience caused.
Thanks
Emma
Delivery quick
Delivery quick, efficient and helpful. Quality of soil; very good, fine and dry, which made it lighter to shift.
31 de julho de 2026
Resposta da Logs Direct
Great review thank you so much.
Another perfect purchase
Another perfect purchase the delivery driver was very careful polite and courteous he placed the bag of topsoil exactly where I needed it.
31 de julho de 2026
Resposta da Logs Direct
Thank you so much for such a great feedback.
Really quick delivery and quality wood…
Really quick delivery and quality wood chips
31 de julho de 2026
Resposta da Logs Direct
Great thank you so much.
Superb delivery time
Superb delivery time, excellent product, shame about the packaging, insufficient for the weight of the product !!
30 de julho de 2026
Resposta da Logs Direct
Thank you very much
We will take your comments on board
Very prompt service and when I had a…
Very prompt service and when I had a question someone got back to me very quickly. I will definitely use this company again.
27 de julho de 2026
Resposta da Logs Direct
Thank you so much for a great review we really appreciate you feedback.
First time customer - will return
I met Logs Direct at their stand at The Great Ecclestone show. They displayed 3 bags of kiln dried hardwood logs... Graded by size. They looked superb.
I immediately ordered two bags plus several bags of kindling. The delivery was arranged and arrived on the stated date.
First class product and service.
29 de julho de 2026
Avaliação não solicitada
Resposta da Logs Direct
Thank you for the great review. We really appreciate your feedback.
Great service
Great service. Easy to order, good price and very fast delivery. Highly recommended.
14 de julho de 2026
Resposta da Logs Direct
Thank you so much.
Delivered to wrong address and abandoned
16 de julho de 2026
Resposta da Logs Direct
Hello
Please reach out to our Customer Service team at enquiries@logsdirect.co.uk, who will be able to assist you with your delivery being delivered to the wrong address and subsequently abandoned.
Thanks
Emma
My credit card was debited twice...
My credit card was debited twice for the same transaction and when Logs Direct was notified thaey didn't offer to help resolve the issue but said I should raise a dispute with my bank. I would urgent other users of this company to check if the correct amounts have been debited.
18 de julho de 2026
Avaliação não solicitada
Resposta da Logs Direct
Hello
Thank you for taking the time to leave your review.
We are sorry to hear about your experience, but we do need to clarify that the information in your review is not accurate or a correct review of the situation. Our accounts team fully investigated this matter thoroughly and replied to you within 20 minutes of our offices opening and have made every effort to assist you.
Our records show that we have only received a single payment for your order. As we have not received a second payment, we are unable to issue a refund for funds that have not been paid to us.
We advised that the most appropriate course of action would be to raise a dispute with your card provider so they can investigate the duplicate debit showing on your account. Our accounts team have offered to fully support this process and will provide any information or evidence required to assist with the investigation.
We remain happy to help in any way we can and encourage you to contact our accounts team if you need any further assistance.
Kind Regards
Emma
Logs delivered on time and excellent…
Logs delivered on time and excellent quality
13 de julho de 2026
Resposta da Logs Direct
Great review Thank you
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.