Byron and Mason saved my apartment. Five stars. Byron and Mason came to fix two blocked and overflowing toilets caused by a clogged communal pipe. They spent over an hour checking the problem... Ver mais
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Veja o que dizem as avaliações
As per the title, absolutely amazing service from Josh Sharky. We called this morning regarding a reoccurring communal drain issue that seemed to flood with a foul odour. Josh arrived promptly and was... Ver mais
(Chris Indo) attended our apartment today 3/9/26 and he was an absolute pleasure. Professional, engaging and knowledgeable. Cleaned up after himself and ensured everything was flowing before he left.... Ver mais
Just wanted to thank Aaron from London Drainage Services for attending my property today on behalf of Southern Housing I had to log a call for my blocked toilet as I was unable to resolve the issu... Ver mais
Detalhes da empresa
Escrito pela empresa
London Drainage Facilities is a trusted, customer-focused drainage and plumbing company offering expert services across London and the South East. With over 17 years of experience in the industry, we specialize in providing reliable, fast, and cost-effective solutions to both domestic and commercial clients. Whether it’s an emergency drain clearance, pipe renewal, or a plumbing issue, we are on hand 24/7 to ensure your needs are met. Our team of highly trained engineers, equipped with state-of-the-art technology, work efficiently to provide first-time fixes for a wide range of drainage and plumbing problems. We take pride in offering transparent communication, ensuring that you’re always informed every step of the way. From initial call to project completion, our team is committed to delivering exceptional service with minimal disruption to your property. At London Drainage Facilities, we understand the importance of a swift response in emergencies, which is why we offer rapid call-out times and a comprehensive range of services, including drainage cleaning, CCTV surveys, pipe repairs, and more. No job is too big or small, and customer satisfaction is at the heart of everything we do.
Informações de contato
11 Hallsford Bridge Industrial Estate, Ongar Road, CM5 9RB, Ongar, Reino Unido
- 08006122179
- danny@london-drainage.com
- www.london-drainage.com
4,9
Excelente
398 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 50% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Friendly and helpful and explained…
Friendly and helpful and explained clearly the work carried out.
21 de janeiro de 2026
Avaliação não solicitada
Resposta da London Drainage Facilities
Thank you for your review!
We’re pleased to hear that our engineer was friendly, helpful, and took the time to clearly explain the work carried out.
Your feedback is very much appreciated.
Phillip Gorman did a great job!
I had an emergency appt to have My drainage unblocked due to blockage and Leakes and the lovely engineer Phillip Gorman unblocked my pipes was kind and respectful , I would of missed my appt if he hadn’t phoned me and waited patiently as I didn’t hear the door . Great job
20 de janeiro de 2026
Avaliação não solicitada
Resposta da London Drainage Facilities
Thank you so much for your lovely review.
We’re really pleased to hear that Phillip Gorman was able to attend your emergency appointment, resolve the blockage and leaks, and support you with such kindness and patience.
His decision to call and wait so you didn’t miss the appointment truly reflects the care and respect we expect from our engineers.
We’ll be sure to pass your kind words on to Phillip — he’ll really appreciate the recognition. Thank you again for taking the time to share your experience.
Steven and Charlie are great
Steven and Charlie came to fix my restuarent up and did a very good and efficient job ! Lovely chaps and great energy ! Real value to the team for sure .
Thanks a lot
Kevin
20 de janeiro de 2026
Avaliação não solicitada
Resposta da London Drainage Facilities
Thank you very much for your great review, Kevin.
We’re delighted to hear that Steven and Charlie did such a good and efficient job getting your restaurant back up and running.
Their positive attitude, energy, and professionalism are exactly what we value, and it’s great to see that reflected in your experience.
We’ll be sure to pass your kind words on to both of them — they’ll really appreciate the recognition.
Thanks again for taking the time to share your feedback.
Philip Gorman was friendly and…
Philip Gorman was friendly and explained the issue at hand well. Good customer service.
20 de janeiro de 2026
Avaliação não solicitada
Resposta da London Drainage Facilities
Thank you for your review!
We’re pleased to hear that Philip Gorman was friendly and took the time to clearly explain the issue.
Providing good customer service and clear communication is something we take great pride in, and your feedback is very much appreciated.
Do not trust this company
Do not trust this company. You explain them clearly the issue at hand. And engineer turns up with no proper tools and has to request another engineer to come out next day with the excuse they have limited equipment to open manholes. Instead of paying £ 150 i had to pay double plus extra manhours for a total sum of £ 522.. Do stay well away from these people as they are simply thieves. Rogue traders.. I argued but as all of them are complicit and i didn't need the stress i paid to get rid of them.. But my strong advice is "do not touch or use this Company" as you will burn your fingers.. The company has now denied as per below i don't exist.. Well i have 2 invoices that i can't somehow upload.. 1 proforma invoice PF3407 for £ 180 incl Vat upon which the engineer came out. I told them that the drain underneath the house was blocked and we needed to open the manhole. However for some reason all over sudden the hydraulic equipment to open the manhole was in another van and so they had to come out another day.. Upon which i received another email/invoice for total £ 522.. So i had to pay another £ 342 for the extra hours because they forgot the equipment.. Simple as that. The invoices are from London Drainage Facilities.. not need to deny here online
21 de novembro de 2025
Avaliação não solicitada
Resposta da London Drainage Facilities
Mr Wijnholds, thank you for taking the time to send your detailed message. I have now reviewed your concerns, checked call recordings, job updates and spoken to the office team that managed your case.
• Upon arrival our team begun to investigate your issue, located the manhole cover in question causing your issues, but due to the fact it was seized with grout the team recommended a hydraulic lifting kit to avoid the risk of damage. This was explained to you and an appointment agreed for the following morning. Note: Hydraulic lifting kit is not standard equipment for residential/commercial emergency vehicles.
• To help fulfil expectation we even levied a 10% reduction to against teh charge being levied. Simply issued to offer confidence from you to us.
• We sent another team on Saturday 22nd who reattended with specialist hydraulic lifted equipment as agreed/explained.
• The job was successful once access was permitted with the aid of the hydraulic listing equipment to break the seal.
The outcome was successful, you were kept informed of progress, costs. You mention we charged you more because we forgot equipment, that is incorrect, the above detail is in actual fact accurate and based upon recorded factual evidence. I have also listened to the telephone calls between you and my team, our technical managers kept you up to date. You were aware of charges before work started, allowing you the option to decline our proposal. The fee proposal was entirely optional.
Your representation of the events misses critical detail about communication, updates, pre-pricing and your continuous agreements through out, not to mention reductions levied during works a gesture of good will.
We (LDF) work hard to deliver cost effective service, focusing at damage limitation and successful outcomes, it's very rare for LDF to receive negative feedback, but if we do, we're duty bound to explore the journey of the job and conclude the matter with a fair and accurate response based upon: Telephone calls, Messages, Job updates, engineers reports and site images recorded during works.
I'm ever so sorry on this occasion you feel teh service provided was poor. We'll learn what we can and always attempt to improve.
On hand anytime should you wish to talk this through in more detail, our door is always open to talk.
Kind Regards
Danny Fuller
Top engineers and looking to work with…
Top engineers and looking to work with this kind of people for long time.
19 de janeiro de 2026
Avaliação não solicitada
Resposta da London Drainage Facilities
Thank you for your kind words! We’re delighted to hear such positive feedback about our engineers. Building long-term relationships through consistent, professional service is exactly what we aim for, and we look forward to working with you for many years to come.
Quick response time
Quick response time. Diligent investigation of the issue and thorough job completion. Thankyou!
19 de janeiro de 2026
Avaliação não solicitada
Resposta da London Drainage Facilities
Thank you for your review! We’re pleased to hear you received a quick response, along with a diligent investigation and thorough completion of the job. Your feedback is very much appreciated.
Charlie
Charlie is the name of the young man who came to see the drainage problem that we had in our sink and bathroom. He was exemplary from the start. Very polite and very helpful. He was diligent and asked me if I needed to ask any questions and I felt very at ease. I would recommend Charlie for any job whatsoever as he is an example to many others of how a work person should be especially those who visit in individuals who live on their own and are quite vulnerable. Thank you Charlie for all the work you did and all the help and information you gave. Much appreciated and problem solved.
19 de janeiro de 2026
Avaliação não solicitada
Resposta da London Drainage Facilities
Thank you so much for taking the time to leave such a thoughtful and heartfelt review. We’re delighted to hear that Charlie provided an exemplary service from start to finish and made you feel comfortable, informed, and at ease throughout his visit.
His politeness, diligence, and genuine care — especially when supporting customers who may be vulnerable — truly reflect the standards we hold ourselves to. We’ll be sure to share your kind words with Charlie; feedback like this means a great deal and will be incredibly appreciated.
Thank you again for your recommendation, and we’re pleased the issue has now been fully resolved.
I had Phillip gorman as my engineer he…
I had Phillip gorman as my engineer he did a really good job unblocking my bath he left the bathroom tidy very polite would highly recommend
19 de janeiro de 2026
Avaliação não solicitada
Resposta da London Drainage Facilities
Thank you for your great review! We’re delighted to hear that Phillip Gorman did a really good job unblocking your bath, left the bathroom tidy, and was polite throughout his visit. We really appreciate your recommendation and will be sure to pass your kind feedback on to him.
Professional and able drain engineers…
Phil Gorman attended us to fix a blockage in the drain. He was quick to understand the issue and was able to fix it to satisfaction. He was very professional and polite. thanks
18 de janeiro de 2026
Avaliação não solicitada
Resposta da London Drainage Facilities
Thank you for your review! We’re pleased to hear that Phil Gorman quickly identified the issue and resolved the blockage to your satisfaction. His professionalism and polite manner are exactly what we aim to deliver, and we’ll be sure to pass your kind feedback on to him.
Thank you again for taking the time to share your experience.
Great service and top fella Phillip…
Great service and top fella Phillip Gorman helped out around 4:50pm thank you phill
17 de janeiro de 2026
Avaliação não solicitada
Resposta da London Drainage Facilities
Thank you for your great review! We’re delighted to hear that Phil Gorman provided excellent service and made such a positive impression. We’ll be sure to pass your thanks on to him — it will be much appreciated.
Fast response
Fast response, fantastic engineer who was polite and very efficient. Great service
16 de janeiro de 2026
Avaliação não solicitada
Resposta da London Drainage Facilities
Thank you for your great review! We’re pleased to hear that you received a fast response and that our engineer delivered a polite, efficient, and professional service. Your feedback is very much appreciated.
arrived late and didn't deliver - but then followed up
arrived late, didn't bring correct equipment even though they were briefed by us at the point of our making the booking. engineer stayed 5 mins to review only. was charged a full hour at £150 plus VAT.
Following the above, the company was very responsive, revised the bill and offered a discount going forward.
14 de janeiro de 2026
Avaliação não solicitada
Resposta da London Drainage Facilities
Thank you for taking the time to leave feedback - We are sorry to hear that this was your experience.
Following your feedback, our Technical Service Manager reviewed the job in detail.
While the engineer attended with the equipment discussed at the point of booking, jetting could not be carried out on this occasion due to the risk of sewage splatter inside the property.
A site assessment was therefore completed, and further recommendations were made to resolve the issue correctly and safely.
As a gesture of goodwill, we reduced the original call-out charge by 75%.
Additionally, we have confirmed that should you proceed with any further quoted works we would explore a further reduced costs.
We value all feedback as it helps us improve, and we’re keen to ensure the next stage of works delivers the outcome you expect.
If you would like to discuss this further, our team would be more than happy to assist.
Kind regards,
London Drainage Facilities
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
I had a great experience with Phillip Gorman. He was professional, punctual, and very knowledgeable. He fixed my toilet quickly and efficiently, explaining what the issue was and making sure everything was working perfectly before he left. The work was done to a high standard, and he left the area clean and tidy. I would highly recommend Phillip to anyone looking for a reliable and skilled plumber.
12 de janeiro de 2026
Avaliação não solicitada
Resposta da London Drainage Facilities
Thank you so much for your 5-star review and for taking the time to share such detailed feedback. We’re delighted to hear that Phillip Gorman delivered a punctual, professional, and high-quality service, and that he took the time to explain the issue and ensure everything was working perfectly before leaving.
His attention to detail and care in leaving the area clean and tidy are exactly the standards we strive for. We’ll be sure to pass your kind words on to Phillip — he’ll really appreciate the recognition.
Thank you again for the recommendation.
Scott and Byron were great
Scott and Byron were great. Turned up, assessed the issues and dealt with them swiftly. No mess and no messing about. Thank gents.
9 de janeiro de 2026
Avaliação não solicitada
Resposta da London Drainage Facilities
Thank you for your great review! We’re pleased to hear that Scott and Byron attended promptly, assessed the issue efficiently, and resolved it swiftly with no mess. We’ll be sure to pass your thanks on to them — they’ll really appreciate it.
Jimmy & Chris attended my property in…
Jimmy & Chris attended my property in record time and not only were they super polite, professional and kind they got the problem sorted with their excellent experience and knowledge. Thank you London Drainage Facilities. 5 Star ⭐⭐️⭐️⭐️⭐
8 de janeiro de 2026
Avaliação não solicitada
Resposta da London Drainage Facilities
Thank you so much for your 5-star review! We’re delighted to hear that Jimmy and Chris attended so quickly and delivered such a polite, professional, and caring service. Their experience and knowledge in resolving the issue are exactly what we pride ourselves on. We’ll be sure to pass your kind words on to them — they’ll really appreciate the recognition.
Thank you again for choosing London Drainage Facilities.
Thank you to Jack S for sorting out our…
Thank you to Jack S for sorting out our drainage problem so quickly and efficiently. 5 stars
7 de janeiro de 2026
Avaliação não solicitada
Resposta da London Drainage Facilities
Thank you for your 5-star review! We’re delighted to hear that Jack S resolved your drainage issue quickly and efficiently. He’ll really appreciate the recognition. Thanks again for taking the time to share your feedback.
rob england was very polite and…
rob england was very polite and efficient, unblocked sink successfully, thank u very much
5 de janeiro de 2026
Avaliação não solicitada
Resposta da London Drainage Facilities
Thank you for your review! We’re pleased to hear that Rob provided polite and efficient service and successfully unblocked your sink. We’ll be sure to pass your thanks on to him — it will be much appreciated.
Kitchen sink unblocking
Taylor arrived on time and tackled our blocked kitchen sink quickly and efficiently, leaving the area clean and tidy. Very pleased with Taylor and the communication from the company.
2 de janeiro de 2026
Avaliação não solicitada
Resposta da London Drainage Facilities
Thank you for your 5-star review! We’re delighted to hear that Taylor arrived on time, resolved the blocked kitchen sink quickly and efficiently, and left everything clean and tidy. It’s also great to know that our communication met your expectations. We really appreciate your feedback and will be sure to pass it on to Taylor.
Kitchen pipe unblocking
I had Jay down today. Was absolutely dedicated to cleaning the pipes. Very porfessional and politm He cleaned any mess he made. Also went as for as getting 3 machines out to check the main stack. One of which was a camera to make sure the drilling machine had actually cleared the blockage. Couldn't have asked for more. Every other company that has come hasn't been able to do a fraction of what he's done. And we've had around 3 others contractors come out now
23 de dezembro de 2025
Avaliação não solicitada
Resposta da London Drainage Facilities
Thank you for your fantastic review. We’re delighted to hear that Jay went above and beyond to thoroughly resolve the issue, using multiple pieces of equipment to ensure the blockage was fully cleared and verified. His professionalism, attention to detail, and care in leaving everything clean and tidy are exactly the standards we strive for.
It’s especially reassuring to know that his work succeeded where others hadn’t, and we’ll be sure to pass your kind words on to him — he’ll really appreciate the recognition. Thank you again for taking the time to share your experience.
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