lookah.com Avaliações 

300
•
O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I bought a box of coils and the first one out the box only lasted maybe 20hrs..as u can probably guess I was pretty mad especially considering the price..I wrote a complaint and within a few hours I w... Ver mais

Avaliado com 5 de um total de 5 estrelas

Had problems with a new piethat I had bought. Looked in the box for troubleshooting and after that didn't work I followed the steps to contact customer service. Customer Service was amazing, fast and... Ver mais

Avaliado com 5 de um total de 5 estrelas

Lookah gets 5 stars for innovation alone, I have tried many of their devices for many years and I just can't put them down. I absolutely love them, all of them, especially their quartz-coil l... Ver mais

Avaliado com 4 de um total de 5 estrelas

I had ordered some coils from them and it unfortunately got stolen and after dealing with USPS they offered to sent out another order. It was good customer support would be 5 stars just takes them a c... Ver mais

Detalhes da empresa

  1. Loja de vaporizadores
  2. também em
  3. Loja de Maconha
  4. Loja Especializada em Vidros

Escrito pela empresa

Since 2009 Lookah Glass has been producing high-quality glass water pipes, bongs, and dab rigs. Our design is second to none, continually driving the fusion of style and function. Owning a Lookah glass pipe is like owning a work of art. With over 300 highly skilled glassblowers putting out pieces every month for you to enjoy. Developing new water pipes is part of our culture, it's what sets us apart from the other glass water pipe companies. You never know what our designers will come up with next, from towing glass behemoths to heady glass designs that will blow your mind. Lookah Glass represents some of the most beautiful and sophisticated pipes that smoking outlets offer. In addition to artistically functional Glass, Lookah Glass provides a growing range of dab pens and vaporizers for wax, oil, and dry herb. These are a perfect complement to be used alongside your glass pipes and offer a more modern way to enjoy smoking without combustion.


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

300 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente leva mais de 1 mês para responder

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,6

Todas as avaliações

(300)

120 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

I very much love lookah products i owe…

I very much love lookah products i owe 3 by far and sad to say ive also broke three glass pieces haha but i emailed them letting them know and they kindly emailed back love there service and how kind and generous they were to me. With all the love i can give i gratefully appreciate them helping me with my sad funny situation stuff happens giving me new opportunities to try there other products. Given the glass to my giraffe breaking wasnt too bad because i got a chance to buy there seahorse and now i have 3 batteries to use because the glass piece fits the giraffe and seahorse collection by far my best site.

8 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

5 of 5, Best rig company!

This is by far the best company Ive worked witrh and bought from in 20 years! Personal contact and level setting support.
There products are not the best in the industry, but still close. I would rather have a Lookah product then a 300 rig! They last long, are VERY sturdy and easy to use and clean.
IMO, no need to pay mroe whrn you can get one of there products and be happier for less.

30 de maio de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I bought a Dragon Egg from Lookah

I bought a Dragon Egg from Lookah, and it broke sadly, but I talked to customer support, and they very quickly solved my problem and sent out another one to me for free of charge. The whole process only took around 3-4 weeks and customer support was very knowledgeable and helped me with haste.

3 de junho de 2026
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Horrible Online Shopping and Shipping

Products are fine, but shipping is horrendous. Never order directly from their site.

Not only is shipping expensive ($19.99 for Express, which was the only option) but they use DHL. My online order just sits in limbo for days, no update, no processing, no customer support assistance.

If you see their products at a dispensary, go for it. If you're thinking about buying online, do not do it!

15 de maio de 2026
Avaliação não solicitada
logotipo da lookah.com

Resposta da lookah.com

Hello,

We sincerely apologize for any inconvenience this may have caused and understand the difficulties you may have encountered during the delivery process.

Your order has been shipped, and the USPS tracking number is 9261290277954690016766.
https://tools.usps.com/tracking/9261290277954690016766

Delivery within the United States (excluding the District of Columbia) typically takes 5-7 business days after order processing. Your package is currently en route within the normal delivery timeframe and should arrive soon.

Thank you for your patience and understanding. We greatly appreciate your support and hope you are satisfied with your package upon receipt.

Sincerely,
LOOKAH Customer Service Team

Avaliado com 5 de um total de 5 estrelas

Lookah is a solid legitimate company

Lookah is a solid legitimate company. I had to RMA and they went to the moon to please me. TL;DR. Basically where I bought it and what lookah knew didn't match as where I bought it was wrong. Lookah in my confusion was still willing to fix everything. This company aims to please. 6 stars and well worth it. 💪👍🤙

28 de maio de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Total junk

Total junk. Lasted two months and then just stopped working. Nothing but yellow light, no fix worked. I would expect a $30 product to last longer than the $10 batteries every dispensary has their logo on. What a joke.

16 de maio de 2026
Avaliação não solicitada
logotipo da lookah.com

Resposta da lookah.com

Dear Customer,
We fully understand your frustration and disappointment, and we sincerely apologize for the inconvenience this has caused.
Please try the following steps:
1. Unscrew (anticlockwise) and take off the cartridge. Use a Q-tip and some alcohol cleaner to clean any dirt or residue on the 510 thread end of the cartridge and the 510 thread hole of the snail.
2. Replace the cartridge by screwing it (clockwise) into the threaded hole.
3. Turn on the device and test if it now works.
4. If the indicator light still flashes yellow, please try another new cartridge to see if it resolves the issue.
5.If none step works, please contact support@lookah.com
for further assistance.

Avaliado com 5 de um total de 5 estrelas

Lookah is the best!

I've been buying Lookah products for 4 years now, I have multiples of each of my favorites, until I found the octopus mini, this thing is a freaking beast! My original one had a tank issue, and I contacted them for a tank, which they sent me a replacement no problem... Thinking it would be a tank, turned out I got an entire replacement device, 200% Lookah is the best! I've gotten rid of all my other devices, thank you Lookah for making such badass things and taking care of your customers!

9 de abril de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

The Lookah Seahorse Is The Best

I love all of my Lookah products. Very reasonably priced compared to the competitors and top notch quality. The Seahorse Pro is my favorite. Easy to use, easy to clean, versatile, and portable. Best way to consume concentrates IMHO! I always recommend the Seahorse for those who want to get into concentrates without having to purchase torches and hundreds of dollars of fragile glass.

11 de abril de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Customer Support You Can Count On

Originally contacted Lookah for service on their "Ice Cream" vape. I thought my emails were being ignored at first. After several went unanswered it turns out it was an issue with the website.

Once communication was restored, Lookah's support Team was amazing. Answering each and every question and concern I had. And in a very timely manner. Sometimes the same day.

I was only looking for a return or replacement for my vape. Lookah offered an entirely NEW unit at zero cost. Didn't even ask me to return the original. And provided a tracking number so I could monitor shipment.

I received my new vape today and it's working perfectly. BTW, I highly recommend the Ice Cream vape. Simple controls, Four temperature zones, easy cleanup and feels good in your hand.

This was my first experience with Lookah. So I don't know a lot about them or their products. But I do know that their customer support is top notch. And that's vitally important. Not only for their reputation, but also for their customers who rely on good communication and good after-sale support.

You can trust Lookah to take your business seriously.

Thank you,
Dean R.

7 de abril de 2026
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

New Mini Dragon Egg Update

Update on the New Mini Dragon Egg. I came to a sad conclusion about this product and it’s the coil. The coil is super finicky, it seems to only get a good hot if you play with it. I shouldn’t have to screw it in and out 100 times before I fix it for 5 minutes. It melts my concentrates and puddles in the bottom even before I can get vapor production. I at first was super excited because it has the potential to be great and then in a few weeks it falls short in heat and I think that’s the most important thing because without the right heat you really not even dabbing. It’s a sad day, now I have to find a new Product to try for Dabs.

5 de abril de 2026
Avaliação não solicitada
logotipo da lookah.com

Resposta da lookah.com

Hi,

Thank you for sharing your detailed feedback. We're very sorry to hear about your experience with the New Mini Dragon Egg. We understand how frustrating it is when the coil doesn't heat consistently and affects your dabbing experience.

To help us investigate the issue and provide the best solution, please send your proof of purchase and a video showing the problem to support@lookah.com. Once our team verifies the issue, we will review it promptly and provide a solution as soon as possible.

Customer satisfaction is our top priority, and we are committed to making this right for you. We appreciate your patience and look forward to resolving this matter to your satisfaction.

Best regards,
LOOKAH Support Team

Avaliado com 5 de um total de 5 estrelas

Quality support for a quality product…

The Lookah support team listens to the customer and goes all in to satisfy them with information, answers or product replacement when deemed appropriate. I love my Unicorn Mini and it's nice to know there's a great support team behind it.

18 de março de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

The customer service is amzing

The customer service is amzing. I had purchesed a broken tool from a reatailer. Within a week the team had a proper replacment on the way at no charge at all. Simply amazing.

16 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Large Dragon Egg Review

I have a large dragon egg and I absolutely love it. It provides a good, clean hit, doesn't spill any water and is super easy to clean. The coils are easy to exchange and overall, I couldn't be happier. I've even talked my older brother into buying one of his own.

The staff is also very friendly and helped me with some tips for my coils.

12 de março de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I love the products they're high quality

I love the products they're high quality and well made. Top notch packaging and instructions are provided. I've purchased several devices with great customer service and prompt shipping.
If there are any problems, they will take care of it!! Awesome company!

4 de março de 2026
Avaliação não solicitada

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