Gut verpacktes Produkt. Leider katastrophale Lieferung dank GSL, das Paket wurde nicht an die Paketstation geliefert sondern vor die Haustüre gestellt. Bei dem Preis nicht besonders hilfreich!
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Veja o que dizem as avaliações
Love the product and the packaging. Didn’t love the 5 month lead time. Also the light bulb required is different from what is shown on the paperwork. The paperwork shows an A19 bulb with an E26 base.... Ver mais
A empresa respondeu
Ware kam schnell und gut verpackt an. Versand erfolgte schnell, andere Shops hatten für das gleiche Produkt mehrere Wochen Lieferzeit angegeben - da geht es direkt beim Hersteller doch schneller. Lamp... Ver mais
A empresa respondeu
Todo perfecto! La lámpara ha llegado en perfecto estado y muy bien embalada. La información de seguimiento del paquete estuvo disponible desde que la enviaron. La lámpara es preciosa, con un diseño... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Louis Poulsen has always sought, not only to design lamps, but also to shape light and create an atmosphere that makes people feel good, both in- and outdoors. The shape of light creates space and our products should live harmoniously within the space they define - indirect, soft and inviting.
Informações de contato
Kuglegårdsvej 19 - 23 , 1434, København K, Dinamarca
- reviews@louispoulsen.dk
- www.louispoulsen.com
4,3
Excelente
871 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Hurtig og sikker levering
Hurtig og sikker levering. Super service ved spørgsmål. Flotte lamper!
10 de setembro de 2026
Avaliação não solicitada
Resposta da Louis Poulsen
Kære Simone
Mange tak for din positive anmeldelse. Vi er utrolig glade for at høre, at du havde en god oplevelse med vores kundeservice og fik besvaret dine spørgsmål til fulde.
Vi håber, at du får stor glæde af dine lamper mange år frem.
De bedste hilsner
Christina - Louis Poulsen
Resposta da Louis Poulsen
Dear Dominique,
Thank you very much for the five stars. It means a lot to us.
Best regards,
Christina - Louis Poulsen
Ich hatte ein falsches Produkt…
Ich hatte ein falsches Produkt bestellt. Dies konnte ich ohne Probleme zurückschicken.
Die Waren sind sehr sicher verpackt und waren schnell da. TOP
9 de setembro de 2026
Avaliação não solicitada
Resposta da Louis Poulsen
Dear EHMJB,
Thank you very much for your kind words. We’re pleased to hear that the return process was smooth and that your order arrived quickly and securely packaged.
We truly appreciate your recommendation and are glad to hear that you had such a positive experience with us.
Best regards,
Christina - Louis Poulsen
Love the product and the packaging
Love the product and the packaging. Didn’t love the 5 month lead time. Also the light bulb required is different from what is shown on the paperwork. The paperwork shows an A19 bulb with an E26 base. The fixture uses a G shaped bulb with a Candelabra size base.
10 de setembro de 2026
Avaliação não solicitada
Resposta da Louis Poulsen
Dear Eric,
Thank you for your thoughtful feedback. We’re delighted to hear that you love the lamp and appreciated the packaging.
We sincerely apologize for the extended five-month lead time. We understand that this is longer than expected and appreciate your patience.
Thank you as well for bringing the bulb specification to our attention. We’re sorry for the discrepancy in the documentation. We will look into this to ensure the correct information is provided and that the product documentation is accurate.
We truly appreciate you taking the time to share your experience with us.
Best regards,
Christina - Louis Poulsen
Gut verpacktes Produkt.
Gut verpacktes Produkt.
Leider katastrophale Lieferung dank GSL, das Paket wurde nicht an die Paketstation geliefert sondern vor die Haustüre gestellt. Bei dem Preis nicht besonders hilfreich!
12 de setembro de 2026
Avaliação não solicitada
Resposta da Louis Poulsen
Dear Birgit,
Thank you for your feedback. We’re pleased to hear that you were happy with the packaging and the lamp.
We sincerely apologize for the disappointing delivery experience. We fully understand your concern, particularly given the value of the product.
We will share your feedback with our delivery partner and hope to provide you with a smoother experience in the future.
Best regards,
Christina - Louis Poulsen
Nöjd med armaturen sådär med leveransen
Är mycket nöjd med produkten dock strulade DSV i leverans fasen.
Fick armaturen till slut någon vecka försenat.
7 de setembro de 2026
Avaliação não solicitada
Resposta da Louis Poulsen
Hej Johannie,
Tusind tak for din anmeldelse og for at dele din oplevelse med os.
Det glæder os meget at høre, at du er rigtig godt tilfreds med produktet. Samtidig vil vi gerne beklage, at din levering blev forsinket.
Selvom leveringen håndteres af vores transportpartner, er det vores ansvar at sikre, at hele købsoplevelsen fungerer - også når der opstår problemer undervejs. Vi tager derfor din feedback til os og arbejder løbende på at forbedre vores leveringsproces.
Vi håber, at vi næste gang kan give dig den 5-stjernede oplevelse, du fortjener.
De bedste hilsner
Christina - Louis Poulsen
My ph 1/2 was defective
2 de setembro de 2026
Avaliação não solicitada
Resposta da Louis Poulsen
Hi YJ,
So sorry to hear you are having issues with your fixture. This is not the experience we want our customers to have. Rest assured, our fixtures are covered by an extensive warranty and we should be able to get this fixed up for you right away.
Could you kindly email us at customerservice@louispoulsen.com so we can look into this further for you?
Best Regards,
Beau
Louis Poulsen USA
Hurtig levering og god service fra…
Hurtig levering og god service fra Louis Poulsen som sædvanlig
2 de setembro de 2026
Avaliação não solicitada
Resposta da Louis Poulsen
Hej Bo,
Mange tak for din flotte anmeldelse!
Vi er glade for at høre, at du igen har haft en god oplevelse med både hurtig levering og vores service. Vi håber, du bliver rigtig glad for din nye lampe!
Venlig hilsen,
Josefine - Louis Poulsen
Sehr guter & professioneller Kundenservice!
Alles lief entspannt und beispielhaft. Ein Anruf beim Kundenservice löste schnell mein Problem. Das Gespräch verlief sehr freundlich.
26 de agosto de 2026
Avaliação não solicitada
Resposta da Louis Poulsen
Hi Ute,
Thank you so much for your wonderful review! We’re happy to hear that everything went smoothly and that our customer service team was able to resolve your issue quickly.
We truly appreciate your kind words and your trust in us!
Best regards,
Josefine / Louis Poulsen
Heel goede service
Heel goede service - snelle levering en een zorgzame koerier die de goederen professioneel heeft behandeld waarvoor dank.
31 de agosto de 2026
Avaliação não solicitada
Resposta da Louis Poulsen
Hi Nuyt,
Thank you so much for your kind review. We’re delighted to hear that you were happy with our fast delivery and the professional care taken by our courier. Your feedback means a lot to us, and we truly appreciate you taking the time to share your experience.
Best regards,
Christina - Louis Poulsen
Tolle Ware
Tolle Ware. Unkomplizierte Bestellung bzw. Bezahlung.
Lieferung einwandfrei.
27 de agosto de 2026
Avaliação não solicitada
Resposta da Louis Poulsen
Hi Susann,
Thank you so much for your wonderful review! We’re pleased to hear that you had such a smooth experience, from ordering and payment through to delivery. We appreciate your support and hope you enjoy your new lighting!
Best regards,
Josefine - Louis Poulsen
Todo perfecto!
Todo perfecto!
La lámpara ha llegado en perfecto estado y muy bien embalada. La información de seguimiento del paquete estuvo disponible desde que la enviaron. La lámpara es preciosa, con un diseño elegante y atemporal, fiel al estilo de Louis Poulsen. Se nota la excelente calidad de los materiales y los acabados; es una pieza que, además de iluminar, aporta mucho al espacio. Muy satisfecha con la compra y con el servicio.
3 de agosto de 2026
Avaliação não solicitada
Resposta da Louis Poulsen
Hi Sofia,
Thank you so much for your kind review.
We hope your lamp brings light and joy to your home for many years to come.
Best regards,
Christina - Louis Poulsen
Alles problemlos
14 de agosto de 2026
Avaliação não solicitada
Resposta da Louis Poulsen
Hi Ludwig,
Thank you very much for your positive review - it means a lot to us.
We hope you’ll enjoy your lamp for many years to come.
Best regards,
Christina - Louis Poulsen
gute Bedienung, Lieferprobleme
Die Beratung im Laden war sehr gut. Danach habe ich eine sehr schöne Lampe bestellt. Leider habe ich aber die Adresse einer Kollegin eingetippt, bzw der Computer hat das ausgefüllt und ich habe nicht richtig nachgeschaut.
Ich versuchte die Adresse zu ändern, was aber aus welchen Gründen auch immer unmöglich war. Danach rief ich an. Ein paar Tage später erhielt ich den Bescheid, dass die Lampe bereits verschickt worden sei. Allerdings ist sie auch bei meiner Kollegin nie angekommen. Nun bin ich etwas ratlos. Die Bestellnummer lautet 1060543.
freundliche Grüsse,
Richard Vogt
31 de julho de 2026
Avaliação não solicitada
Resposta da Louis Poulsen
Dear Mr. Vogt,
Thank you for reaching out, and I'm sorry to hear about the trouble with your order.
We will look into this immediately - both what happened with the address change request and where the shipment for order #1060543 actually went, since it seems it never reached your colleague either.
We'll get back to you as soon as we have more information, directly by email.
Again, we're sorry about your experience, as we want to give you a smooth and pleasant shopping experience every time.
Best regards,
Christina - Louis Poulsen
Positiv og professionelt oplevelse.
4 de agosto de 2026
Avaliação não solicitada
Resposta da Louis Poulsen
Hej Kai,
Mange tak for den flotte anmeldelse! Vi er rigtig glade for at høre, at du havde en positiv og professionel oplevelse med os. Det sætter vi stor pris på!
Venlig hilsen,
Josefine - Louis Poulsen
Resposta da Louis Poulsen
Hi Klawi,
Thank you for your positive feedback! We’re delighted to hear that everything arrived on time and was just as described.
We hope you’re enjoying your new lamp, and we truly appreciate your support!
Best regards,
Josefine - Louis Poulsen
Stellar customer service!
I purchased a Rumee table lamp back in April 2026, which arrived quickly and beautifully packed. Then some weeks later the lamp got knocked off its table and the shade was badly scratched. I ordered a replacement shade but the repair turned out to be rather more complicated than expected. To make a long story short, the customer service agent named Angelica provided stellar service above and beyond what one normally receives -- and what one has come to expect these days. She was exceptionally prompt in responding to emails, offered helpful suggestions and follow-up. Ultimately at her suggestion we sent the lamp and replacement shade directly to her, and within just a few days with the help from a Poulsen tech team member, the repair was completed. Poulsen lamps are very special items, and they are not inexpensive of course...but whenever we need another lamp, we will not hesitate to purchase one, with the comfort of knowing how well we will be treated by the company. Bravissimo Poulsen Customer Service!
3 de agosto de 2026
Avaliação não solicitada
Resposta da Louis Poulsen
Hi Sara,
Thank you so much for your wonderful review. We're sorry to hear about the accident with your Rumee table lamp, but we're delighted that Angelica and our technical team were able to help.
Your kind words mean a lot, and we'll be sure to share them with Angelica. Thank you for your trust in us - we hope you enjoy your Rumee lamp for many years to come, and we look forward to helping you again in the future!
Best regards,
Josefine - Louis Poulsen
Schnelle und zuverlässige Bearbeitung!
Schnelle und zuverlässige Bearbeitung!
5 de agosto de 2026
Avaliação não solicitada
Resposta da Louis Poulsen
Hi Andrea,
Thank you for your great review! We're delighted to hear that you found our service fast and reliable. We hope you enjoy your new lamp and look forward to helping you again in the future!
Best regards,
Josefine - Louis Poulsen
Opened PH 5 supplied with the wrong-coloured ceiling canopy
I purchased a Louis Poulsen PH 5 pendant in Classic White from Lampmasters.co.uk.
I had already arranged and booked an electrician for the installation because I trusted Louis Poulsen’s reputation and expected a premium product to arrive brand new, complete and ready to install.
Instead, the first lamp arrived in a completely unacceptable condition.
The outer shade was visibly uneven and did not appear properly round or symmetrical. The ceiling canopy supplied with the Classic White lamp was dark blue rather than white, and the plastic bag containing the canopy had already been torn open.
There was also no instruction manual inside the box. The packaging contained a pair of white gloves, a white cloth or towel, and several small pieces of paper.
Lampmasters later arranged a replacement, and the difference was obvious. The replacement arrived with a white ceiling canopy matching the lamp, an intact and unopened canopy bag, the correct instruction manual, no gloves, no cloth, no loose paper, and a lamp in normal condition.
The replacement clearly showed what a genuinely new and correctly packaged product should look like. It also confirmed that the first lamp had not been supplied in normal brand-new condition.
What made this especially frustrating was that I had already arranged an electrician and planned the installation around the delivery. I relied on the reputation and quality standards associated with Louis Poulsen, but the first product I received was not remotely acceptable for a premium designer lamp.
For a product at this price, customers should not receive an item that appears previously opened, contains the wrong-coloured component, has damaged packaging, is missing the instruction manual and includes unexplained items inside the box.
Although the replacement was satisfactory, I should never have received the first lamp in that condition. This experience seriously damaged my confidence in both Louis Poulsen’s quality control and the retailer’s final inspection process.
Based on this experience, I cannot give more than one star.
17 de junho de 2026
Avaliação não solicitada
Resposta da Louis Poulsen
Hi Ken,
Thank you for taking the time to share your detailed feedback. We sincerely apologize for the experience you had with your initial PH 5 lamp.
We completely understand your frustration, especially after arranging for an electrician and expecting a premium product that was ready for installation. Receiving a lamp with the wrong-coloured canopy, damaged packaging, missing documentation, and signs that it had been opened is not the experience we want any customer to have.
We're pleased that the replacement arrived in the expected condition and met the standards you rightly anticipated, but we fully recognize that this does not undo the inconvenience and disappointment caused by the first delivery.
Your feedback is valuable, and we will share it with both our internal quality team and the retailer to help prevent similar situations in the future. We appreciate you bringing these issues to our attention.
We hope you'll enjoy your PH 5 for many years to come, and we sincerely hope we'll have the opportunity to restore your confidence in Louis Poulsen with a much better experience in the future.
Best regards,
Christina - Louis Poulsen
Product heel mooi en degelijk
Product heel mooi en degelijk, communicatie door Louis Poulsen professioneel maar zeer slechte ervaring met transportfirma GLS, leveren zonder verwittigingsbericht en zonder ik de toelating heb gegeven bij "een buur" maar kunnen niet zeggen welke buur en hebben ook nooit een ontvangstbewijs kunnen geven, uiteindelijk heeft na 2 dagen de bewuste buur zelf contact opgenomen.
14 de julho de 2026
Avaliação não solicitada
Resposta da Louis Poulsen
Hi Walter,
We're delighted to hear that you're happy with the quality of your lamp and that you found our communication professional.
We're very sorry to learn about your experience with the delivery. We understand how frustrating it must have been not to receive a delivery notification and not knowing where your parcel had been left. While we're relieved that your neighbor was eventually able to get the package to you, this is not the level of service we aim to provide.
We appreciate you bringing this to our attention, and we will share your feedback with our delivery partner to help improve the delivery experience.
We hope you'll enjoy your lamp for many years to come, and we look forward to the opportunity to provide you with a 5-star experience next time.
Best regards,
Christina - Louis Poulsen
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