The staff were excellent—friendly, helpful and very knowledgeable. Lunch, coffee and refreshments were provided throughout the week during the training. Overall, it was a great experience, and I wo... Ver mais
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Veja o que dizem as avaliações
Miles delivered great training, well paced, clear and engaging. The power and flexibility of the product was clearly presented. I look forward to working with Loxone
If I could give fewer stars I would. We have had the loxone system for our lights for a couple of years and it’s horrible. The mini server always needs resetting and the lights decide independently wh... Ver mais
A empresa respondeu
Excellent location. Brilliant Team who find time to assist. The training course is at a fast pace but the trainers are helpful in returning to previous topics. The class was held together well... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Loxone is a complete automation system with intuitive control – suitable for smart homes, commercial premises and custom applications. Loxone is a fully-scalable solution allowing for the creation of automation in single-point applications, smart homes, MDUs, hotels, offices, as well as other commercial and industrial applications.
Informações de contato
Smart Home 1, 4154, Kollerschlag, Áustria
- +43 7287 7070
- office@loxone.com
- www.loxone.com
4,1
Muito Bom
114 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 85% das avaliações negativas
Normalmente responde dentro de 1 semana
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Loxone
Loxone, la peggior domotica che abbia mai visto, lasciate stare
30 de novembro de 2025
Avaliação não solicitada
Resposta da LOXONE Electronics
Ci dispiace leggere che ti sia trovato male con le nostre soluzioni.
Se desideri ricevere assistenza siamo a completa disposizione per fornirti il supporto necessario, se dovessi avere dubbi o domande sul funzionamento del sistema, saremo più che lieti di risponderti.
Non avendo purtroppo modo di risalire alla tua problematica solo attraverso questa recensione, ti consigliamo di scriverci una mail a office_it@loxone.com per poter comprendere meglio la tua problematica e, se sei un installatore, farti parlare con un Partner Coach che possa darti supporto tecnico oppure fornirti un Partner Certificato che possa darti assistenza sul tuo impianto.
Ci auguriamo di sentirci presto.
Ich war am Anfang begeistert von…
Ich war am Anfang begeistert von Loxone. Nach nun 2.5 Jahren mache ich nun Bilanz. Meine Frau regt sich nur noch auf über das System. Möchte am liebesten wieder eine herkömmliche Installation. Da ich doch so viel Geld für das System bezahlt habe, werden wir wohl damit leben müssen. Nur paar Beispiele:
- Schalter mussten bereits 2 Stk. ersetzt werden
- Miniserver ist bereits der 2.te, auch bereits ersetzt
- Im Moment geht die Lautstärke beim Touchpanel im Tisch nicht
- Der Miniserver ist immer überlastet
- Intercom klingelt mit Verzögerung auf dem Mobile, sprechen ist nicht möglich
- usw.
Schon Stunden habe ich mit dem Techniker vor Ort verbracht mit Einstellungen. Auch ein Spezialist war bereits vor Ort.
Ich bin sehr enttäuscht von Loxone, zumal das die Installation doppelt so viel gekostet hat als eine herkömmliche Installation. Zusätzlich wird der Techniker auch jedes mal bezahlt
7 de novembro de 2025
Avaliação não solicitada
Resposta da LOXONE Electronics
Sehr geehrter Herr Flückiger
Vielen Dank für Ihre Nachricht – und dafür, dass Sie Ihre Erfahrungen so offen mit uns teilen. Ich kann gut nachvollziehen, wie ärgerlich es ist, wenn ein System nicht wie erwartet funktioniert.
Da uns Ihr konkreter Fall derzeit nicht bekannt ist, möchte ich Sie bitten, sich direkt an unser Schweizer Team unter office_ch@loxone.com zu wenden. Die Kolleg:innen dort können Ihre Installation und Konfiguration im Detail prüfen und unterstützen Sie gerne bei der schnellen Lösungsfindung.
Erlauben Sie mir abschliessend eine kurze Einordnung: Die von Ihnen geschilderten Probleme sind keinesfalls alltäglich. Unsere Miniserver sind äusserst zuverlässig – Ausfälle sind sehr selten. Auch eine Überlastung ist – bei korrekter Konfiguration – in einem typischen Einfamilienhaus aus technischer Sicht nahezu ausgeschlossen.
Unsere Produkte werden mit dem Anspruch entwickelt, über die gesamte Lebensdauer eines Gebäudes hinweg zuverlässig zu funktionieren. Dass in Einzelfällen dennoch ein technisches Problem auftreten kann, lässt sich – wie überall – leider nie vollständig ausschliessen.
Ich bin überzeugt, dass sich die von Ihnen genannten Punkte rasch beheben lassen. Wir möchten, dass Sie – und Ihre Frau – mit Ihrer Loxone Installation rundum zufrieden sind und tun unser Bestes, um genau das sicherzustellen.
Mit freundlichen Grüssen
Ihr Loxone Schweiz Team
Excellent location
Excellent location.
Brilliant Team who find time to assist.
The training course is at a fast pace but the trainers are helpful in returning to previous topics.
The class was held together well without disruption and equaled a working day with someone available from 8am right through to 5,30pm . No one expects you to be an expert, that is why there is second to none support. Looking forward to my first installation which is on-going. Thank you Team.
13 de outubro de 2025
Avaliação não solicitada
Resposta da LOXONE Electronics
Hi Kevin,
Thank you for sharing your experience so far with Loxone.
Glad to hear that you had a great time on training and we are extremely proud of our team that offer industry leading support.
We look forward to continuing to grow together with your first project already started which is just one of many to come.
Had great experience very knowledgable…
Had great experience very knowledgable and welcoming
16 de outubro de 2025
Avaliação não solicitada
Resposta da LOXONE Electronics
Hi Jamie, Thank you for taking the time to leave us a review - we are glad to hear about your great experience. Look forward to continuing working together.
Von der Klingel ist absolut abzuraten
Von der Klingel ist absolut abzuraten, zu leise auf dem Handy Zusatz Klingel im Haus zu groß Lösung über Steckdose angeblich nicht lieferbar, fachbetrieb kennt sich nicht aus scheinbar doch zu komplex - habe es leider für viel Geld eingebaut würde es definitiv nicht mehr machen - ohne Fachbetrieb nicht veränderbar -
25 de setembro de 2025
Avaliação não solicitada
Loxone is a terrible and overpriced system that doesn't work properly
I’ve had a very negative experience with the Loxone Gold Partner in Iceland, local.is, which sells the Loxone heating control system. I bought the system from them at a very high price, but quickly discovered that I couldn’t turn it on unless I was physically at home. They initially said they would come and fix the issue, but then wanted to charge an additional 200,000 ISK. For comparison, a brand-new system from heitirpottar.is costs 170,000 ISK.
What made things worse was that the system still didn’t work afterwards — it was still impossible to turn it on unless you were near it. When I complained that the issue remained unresolved, they shut the entire system off. This is especially serious, as tampering with my setup at home without consent could be considered a violation of privacy laws.
After this extortion, they have refused to respond or provide any maintenance for the system. I strongly recommend that people not do business with this company. Instead, buy a different system than Loxone. If you are looking to set up a smart home, there are many better and more affordable systems to use than Loxone.
30 de setembro de 2025
Avaliação não solicitada
Resposta da LOXONE Electronics
Hello Mr. Shahin,
Thank you for your feedback. We are very sorry to hear about your negative experience. We sincerely regret that you encountered complications and inconveniences when working with our Partner in Iceland. Such an experience is definitely not in line with the standards we set at Loxone.
We would like to help you find a solution. We will immediately assist you in finding another certified Loxone Partner who will be happy to take care of your installation, provide the necessary service, and ensure that you can fully utilize all the features of our system without further complications.
Therefore, we kindly ask you to contact us directly via email at partner_int@loxone.com so that we can agree on the next steps and help you restore the reliable functioning of your system as quickly as possible.
Once again, we apologize for the inconvenience and thank you for the opportunity to rectify the situation.
Best regards,
The Loxone Team
Loxone is a great system however you…
Loxone is a great system however you are at the mercy of your electrician to make small changes and the ongoing charges are just outrageous. Loxone should give the owner the power to make these changes rather than to the electrician.
27 de setembro de 2025
Avaliação não solicitada
Resposta da LOXONE Electronics
Hi Jay,
Thank you for leaving your feedback. We appreciate your love of the Loxone solution. We are a professionally-installed system and would always encourage the selection of a Loxone Partner that you feel comfortable with. There are endless possibilities to Loxone that make it exceptionally powerful and at the same time this means that some changes need an experienced professional level of understanding to the nuances. That said, once the system has been appropriately configured, there are many changes that can be made by users directly within the free Loxone App - both basic and expert level settings. If you are interested in knowing more about the possible changes that are in your control, please check these with your installer, too.
Loxone Equipment, Training & Support
The Loxone kit is so powerful its hard to find anything that it cannot do. This is the second training that I have been on and its a different level. The whole experience is second to none. The team are unbelievable, so knowledgeable, helpful and supportive and nothing is ever too much trouble. It's massively reassuring to know that if you get stuck or don't quite understand something they are always there to get you up and running quickly. I have installed a lot of equipment from a lot of different suppliers over the years, but never had support & backup like this. Well done and thanks again for everything you do to support us.
24 de setembro de 2025
Avaliação não solicitada
Resposta da LOXONE Electronics
Hi Mike,
Thank you very much for taking the time to leave us this review.
We are glad you are really liking the Loxone system and its powerful, flexible nature.
We pride ourselves on providing the best support in the industry and it is great to hear when this gets fed back to us. I have passed your kind words onto the team.
Looking forward to our continued business partnership!
Truly cool and hugely capable stuff…
Truly cool and hugely capable stuff with a great team.
21 de agosto de 2025
Avaliação não solicitada
Resposta da LOXONE Electronics
Hi Bart,
Thank you very much for leaving us a review.
Good product poor support service
Good product poor (non existent) technical support.
I understand they want to pass their support to third party contractors.
But when you upgrade to a new version (16) and customers are reporting:
1) Loxone Config terminated due to an error!
2) Reboot due to watchdog (00000004)
You need to have minimum decency to support your low quality assurance. Sometimes you may learn from this and make better products.
Post response:
It was no SD card issue, or skills issue. It was a upgrade issue on Automatic Designer who fails (I reproduced and shared the scenario), then more fatal errors with Loxone config.
Restoring an older backup (before version 16, fixed the problem) as well identifying the invalid rule that worked on v15 but doesn’t work on v16.
As I’m saying they only send you to third parties instead reading your case. You can replace them with Chat GPT and get better support service. At least Chat GPt reads your message.
15 de julho de 2025
Avaliação não solicitada
Resposta da LOXONE Electronics
Hi Cosmin, Thanks for your message. We’d like to continue moving forward to resolve your issue effectively:
1. Coordination with Your Partner
At Loxone, we’re already in contact with your Partner company so they can assist you as soon as possible. However, it’s essential that you allow them to advise and guide you through this process, as they are responsible for direct customer support.
2. Specific Technical Recommendation
Our support team has identified that the issue can be resolved by formatting the Miniserver’s SD card and reloading the configuration. We strongly recommend that your Partner carries out this procedure to ensure it’s done safely.
3. Required Knowledge
Working with Loxone Config requires certain technical skills, which are acquired through our official training programs. Therefore, at Loxone, we advise that end users without this training rely on the expertise of their Partner.
Simply a joy
Just finished update expert training. Niko very knowledgeable a joy to spend a few days at UK HQ.
Friendly staff as always make you feel part of the family.
22 de maio de 2025
Avaliação não solicitada
Resposta da LOXONE Electronics
Hi Spencer,
Thank you for taking the time to leave us a review.
I am glad you enjoyed Expert Training and we look forward to our continued business partnership.
Great hospitality and knowledge
All of the staff were very friendly and knowledgeable on the products and the different ways in which they could be. No question was too small and they were happy to help the entire time I was there and continue to be helpful in my projects going forward.
20 de fevereiro de 2025
Avaliação não solicitada
Resposta da LOXONE Electronics
Hi Conor,
Thank you for taking the time to leave us a review.
We are glad to hear about your experience with Loxone.
Looking forward to working together.
Disappointing whole house fit out with Loxone
After having the whole house fitted with Loxone, the long term experience is rather underwhelming. We have had numerous fails of plug switches and sensors, and whilst I understand the "cutting edge" of these technologies it seems like it's bolted together at times with string and sellotape. Add to that the very poor warranty on items (we just had a presence sensor fail at £120. it should have more than a 24 month warranty.
16 de abril de 2025
Avaliação não solicitada
Resposta da LOXONE Electronics
Hi Chris.
Thank you for taking the time to leave your review.
We are of course dissapointed that your experience hasn’t been a positive one.
We had privately requested more information from you through the Trustpilot platform but have seen you have chosen not to share this with us. There is no string or sellotape involved :) and we would like the chance to assure you of that. So if you change your mind, please do get in touch with us directly so we can offer support where possible to turn your experience into a good one.
A great training experience
The training is very well thought out, the company set out it values and what they think they can achieve.
Through the week we worked on the system and by the end its very obvious that they have a great product.
The staff are all very nice and (hopefully) it will be a please to work with them in the future
17 de março de 2025
Avaliação não solicitada
Resposta da LOXONE Electronics
Hi Daniel,
Thank you for sharing your review.
We are glad to hear that you had a great time on training and like our products.
We look forward to our ongoing relationship and working with you.
Loxone is amazing….
Loxone is amazing and Niko has a thorough knowledge of the products and software.
All the staff are really friendly and helpful, and the lunches were the icing on the cake.
17 de março de 2025
Avaliação não solicitada
Resposta da LOXONE Electronics
Hi Rob,
Thank you for taking the time to leave us a review.
We are glad to hear that you enjoyed the recent training and we look forward to working with you.
Excellent Update Training
The training course was excellent and well organised. I really enjoyed it. Great facilities and the training was delivered at a good pace. Thanks very much to Niko for being such a great instructor.
27 de fevereiro de 2025
Avaliação não solicitada
Resposta da LOXONE Electronics
Hi Oliver,
Thank you for taking the time to leave us a Trustpilot review.
We are glad to hear you had a great time on our Expert Training.
I will be sure to pass your review onto Niko.
We look forward to our continued working relationship. Look forward to hopefully seeing you back at our showroom and training facility soon.
Loxone 4 Day
I attended a 4 day course at the Loxone office in Reading in February 25. All I can say is WOW..I was blown away by the Loxone System. Over the years I've had to deal with various systems and specialist subcontractors who can't provide the seamless integration Loxone provides. The course itself was so well presented by Niko and the daily interaction with all the staff was fantastic..really felt part of a team there. If you're thinking of doing the course..do it..Delighted I attended
17 de fevereiro de 2025
Avaliação não solicitada
Resposta da LOXONE Electronics
Hi Seamus,
Thank you for taking the time to review us and for your feedback and recommendation on our Installer Foundation Training course.
We are glad to hear that you like our systems functionality and had a great time at training. I will pass on your feedback to Niko and the team.
Top Level Niko
20 de fevereiro de 2025
Avaliação não solicitada
I am writing to express my sincere…
I am writing to express my sincere gratitude for the valuable Foundation Loxone Training Course, that I recently completed at Loxone Uk Theale Office. The course provided me with Most useful and helpful Loxone Control, practical skills in configuring a strong foundation in Loxone Training Course.
I especially want to acknowledge the exceptional guidance and support of my instructor, Nikolay He was highly knowledgeable, patient, and engaging, created a supportive and encouraging learning environment, made complex concepts easy to understand. He consistently went above and beyond to ensure my understanding and success.
This training has significantly enhanced my professional development, personal growth, career prospects. I am confident that the skills and knowledge I gained will be invaluable as I pursue my career in Control and automation, contribute to my current role.
Thank you again for this enriching experience.
24 de janeiro de 2025
Avaliação não solicitada
Resposta da LOXONE Electronics
Hi Behrad,
Thank you for taking the time to write this review.
It was great to have you on our Foundation Training Course last week. We are glad to hear that you found the course really useful and we are sure it will provide a strong foundation to your future Loxone projects.
I will pass on your kind words to Nikolay. He sure is an exceptional member of our team.
We look forward to our future business partnership. Talk soon.
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