LOXONE Electronics Avaliações 

115
O TrustScore é 4 de um total de 5

4,1

Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Miles was an inspirational trainer with great knowledge. His stand out approach was honesty with a real intent to help

Avaliado com 5 de um total de 5 estrelas

Miles delivered great training, well paced, clear and engaging. The power and flexibility of the product was clearly presented. I look forward to working with Loxone

Avaliado com 5 de um total de 5 estrelas

The staff were excellent—friendly, helpful and very knowledgeable. Lunch, coffee and refreshments were provided throughout the week during the training. Overall, it was a great experience, and I wo... Ver mais

Avaliado com 1 de um total de 5 estrelas

If I could give fewer stars I would. We have had the loxone system for our lights for a couple of years and it’s horrible. The mini server always needs resetting and the lights decide independently wh... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Fabricante de Eletrônicos
  2. Empresa de Automação Empresarial
  3. Empresa de Automação Residencial

Escrito pela empresa

Loxone is a complete automation system with intuitive control – suitable for smart homes, commercial premises and custom applications. Loxone is a fully-scalable solution allowing for the creation of automation in single-point applications, smart homes, MDUs, hotels, offices, as well as other commercial and industrial applications.


Informações de contato

4,1

Muito Bom

O TrustScore é 4 de um total de 5

115 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 85% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,1

Todas as avaliações

(115)

69 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

I am writing to express my sincere…

I am writing to express my sincere gratitude for the valuable Foundation Loxone Training Course, that I recently completed at Loxone Uk Theale Office. The course provided me with Most useful and helpful Loxone Control, practical skills in configuring a strong foundation in Loxone Training Course.
I especially want to acknowledge the exceptional guidance and support of my instructor, Nikolay He was highly knowledgeable, patient, and engaging, created a supportive and encouraging learning environment, made complex concepts easy to understand. He consistently went above and beyond to ensure my understanding and success.
This training has significantly enhanced my professional development, personal growth, career prospects. I am confident that the skills and knowledge I gained will be invaluable as I pursue my career in Control and automation, contribute to my current role.
Thank you again for this enriching experience.

24 de janeiro de 2025
Avaliação não solicitada
logotipo da LOXONE Electronics

Resposta da LOXONE Electronics

Hi Behrad,

Thank you for taking the time to write this review.

It was great to have you on our Foundation Training Course last week. We are glad to hear that you found the course really useful and we are sure it will provide a strong foundation to your future Loxone projects.

I will pass on your kind words to Nikolay. He sure is an exceptional member of our team.

We look forward to our future business partnership. Talk soon.

Avaliado com 5 de um total de 5 estrelas

Incredible product

Incredible product. Foundation Training was excellent. Couldn’t be more excited about working in partnership Loxone delivering Smart Buildings

23 de janeiro de 2025
Avaliação não solicitada
logotipo da LOXONE Electronics

Resposta da LOXONE Electronics

Hi Jon,
Thank you for your review.
We are glad you enjoyed Foundation Training and we look forward to working together in supporting you on many future projects.

Avaliado com 5 de um total de 5 estrelas

Automation at its finest

Attended a course at the Reading office for certification on the system.
Great people, great place and a real in depth course.
Product is next level

23 de janeiro de 2025
Avaliação não solicitada
logotipo da LOXONE Electronics

Resposta da LOXONE Electronics

Hi Vince,
We are glad to hear how happy you are with the Loxone system, our Foundation Training course and the team who will be here to support you on all of your future Loxone projects.
Look forward to working together.

Avaliado com 5 de um total de 5 estrelas

Amazing people and System

Great trading !
Excellent and Faultless System!
Amazing and Helpful Trainer (Nico)
Can’t wait to work with them

Thanks guys

23 de janeiro de 2025
Avaliação não solicitada
logotipo da LOXONE Electronics

Resposta da LOXONE Electronics

Hi Luke,
Thank you for your review - I will share it with the team.
We are looking forward to working with you too.
Here is to many future projects.

Avaliado com 5 de um total de 5 estrelas

Great course and material

Great course and material. Very friendly and helpful trainers and staff.

23 de janeiro de 2025
Avaliação não solicitada
logotipo da LOXONE Electronics

Resposta da LOXONE Electronics

Hi Ben,
Thank you for taking the time to review us.
We are glad to hear about how you found our training course and experience at Loxone in the UK.
We look forward to working with you.

Avaliado com 1 de um total de 5 estrelas

Extreem hoge retourkosten

Extreem hoge retourkosten. Bestelden een bel, werd geleverd zonder bedrading of ophanging. Dus we wilden hem retour sturen. 36 euro voor het terugstorten van Paypal (?!) en 22 euro verzendkosten. 58 euro weg. Nooit meer voor ons. Dure onzin.

6 de janeiro de 2025
Avaliação não solicitada
logotipo da LOXONE Electronics

Resposta da LOXONE Electronics

Beste Linda,

Bedankt voor uw feedback en dat u de tijd heeft genomen om uw ervaring met ons te delen. Het spijt ons te horen dat u niet helemaal tevreden bent over uw aankoop. We willen graag enkele punten verduidelijken, zodat we misverstanden in de toekomst kunnen voorkomen.

Onze producten, zoals de intercom, maken deel uit van een volledige Loxone-installatie en werken in combinatie met het brein van het systeem: de Loxone Miniserver. Daarom raden we altijd aan om samen te werken met een officiële Loxone Partner. Onze Partners hebben uitgebreide kennis van onze producten en kunnen u volledig begeleiden bij de aanschaf en installatie, zodat alles perfect op elkaar is afgestemd. Dit voorkomt situaties waarbij essentiële onderdelen mogelijk over het hoofd worden gezien.

Wat betreft de retourkosten: deze staan vermeld in onze algemene voorwaarden en zijn inderdaad voor rekening van de klant. Dit geldt ook voor de kosten die Paypal in sommige gevallen rekent. Voor andere betaalopties, zoals met een kredietkaart, worden dergelijke extra kosten niet in rekening gebracht.

Wij hopen dat deze uitleg meer helderheid biedt. Mocht u nog vragen of verdere feedback hebben, neem dan gerust contact op met ons team. We willen er alles aan doen om onze dienstverlening te blijven verbeteren.

Met vriendelijke groet,

Het Loxone Benelux team

Avaliado com 1 de um total de 5 estrelas

Ik ben technieker/ Loxone sucks

Ik ben technieker, ik ben in het bezit van miniserver, relais extention en dimmer extension… ik moet twee relais vervangen op de miniserver, de software is zo ingewikkeld.. ik ga alles wegdoen.. ik heb Chinese relais module geïnstalleerd in 2016 bij een klant en nooit problem gehad, kanten klare software en app.. geen ingewikkelde programmering

18 de novembro de 2024
Avaliação não solicitada
logotipo da LOXONE Electronics

Resposta da LOXONE Electronics

Beste Mohamed,

Bedankt voor je open en eerlijke feedback. We begrijpen dat elk systeem zijn eigen leerproces en uitdagingen heeft, vooral als je ermee werkt zonder eerst volledig bekend te zijn met de functionaliteiten. Loxone is ontworpen als een compleet en flexibel ecosysteem dat verder gaat dan standaard relais-oplossingen. Het doel is om niet alleen eenvoudige schakelingen te bieden, maar ook geavanceerde automatisering die tijd en energie bespaart op de lange termijn.
Wat betreft de vervanging van je relais: dit is een vervangingsproces dat normaal gesproken eenvoudig kan worden uitgevoerd met behulp van onze supportdocumentatie of in samenwerking met onze technische ondersteuning. Misschien kunnen we je ook helpen de configuratiesoftware beter te begrijpen. Wanneer deze goed onder de knie is, biedt het enorm veel mogelijkheden die je niet zult vinden in standaard modules.
We nodigen je graag uit om contact op te nemen met onze supportafdeling. Samen kijken we naar een oplossing en hoe we je beter kunnen ondersteunen om je installatie weer optimaal te laten werken.

Met vriendelijke groet,
Het Loxone Benelux team

Avaliado com 5 de um total de 5 estrelas

Excellent advanced training course…

Excellent advanced training course content and presentation.

27 de setembro de 2024
Avaliação não solicitada
logotipo da LOXONE Electronics

Resposta da LOXONE Electronics

Hi David,
We are glad to hear you enjoyed our Expert Training last week and we look forward to our continued business partnership.

Avaliado com 1 de um total de 5 estrelas

**Disappointing Performance and…

**Disappointing Performance and Unjustifiable Costs**

I’ve been using the Loxone system for a while now, and frankly, it has been more frustrating than helpful. The biggest issue is how **slow the system connect to the server** to commands. Every time you open the app, whether it’s for turning on the lights, opening a gate, adjusting the thermostat, or even controlling the blinds, there’s often a noticeable delay. It’s not uncommon to find myself waiting several seconds, sometimes up to a minute, for the system to respond. This might not sound like much, but when you’re used to other smart home systems that are nearly instantaneous, it feels like you’ve stepped back in time.

This lack of reliability makes the whole experience frustrating—especially when I just want things to work smoothly, as you would expect from a high-end smart home system.

On top of that, the system is unnecessarily **complicated to set up and modify**. Unless you stick with the same subcontractor who installed it, good luck making any changes. If you decide to switch providers or update the system, you’re going to face **extreme costs**. The way Loxone locks you into working with specific subcontractors is a major financial burden. The system is expensive enough on its own, but the moment you try to change anything or hire someone else to handle updates or repairs, the prices skyrocket. It feels like they’ve built a system that traps you into their ecosystem with no flexibility.

To make matters worse, Loxone doesn’t offer much in terms of intuitive support or easy self-management for users. Every tweak or adjustment has to go through their network of installers, making what should be a smart, convenient home system a constant source of **inconvenience**.

For the price you pay, both initially and in ongoing support costs, this system should perform flawlessly. Instead, it’s sluggish, over-complicated, and incredibly **expensive to maintain** if you ever want to change or upgrade anything. There are better, more responsive, and more user-friendly systems available at a fraction of the cost. Save yourself the headache and avoid Loxone.

20 de setembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Unparalleled reliability and seamless Smart Home Integration

I can't say enough about the exceptional experience I've had with Loxone! As someone deeply involved in smart home technology, I've worked with various systems, but Loxone truly stands out. Their smart home solutions seamlessly blend cutting-edge technology with user-friendly interfaces, making it easy for both tech-savvy and non-tech-savvy users to enjoy a fully integrated smart home experience.

From installation to daily use, Loxone’s system has exceeded my expectations. The intuitive Miniserver and smart devices offer unparalleled control and customization, allowing for a truly personalized living environment. The automation features are incredibly smart and reliable, streamlining everything from lighting to heating and security with impressive efficiency.

Customer support has been top-notch, providing prompt and knowledgeable assistance whenever needed. It's clear that Loxone is committed to both innovation and customer satisfaction, which is reflected in their outstanding products and service.

If you’re considering a smart home system, I highly recommend Loxone for its exceptional performance, ease of use, and stellar customer support. It’s a game-changer for creating a modern, connected home!

9 de setembro de 2024
Avaliação não solicitada
logotipo da LOXONE Electronics

Resposta da LOXONE Electronics

Hi Bradlee,

Thank you for leaving us a review.

We're glad to hear about your great ongoing experience with Loxone and we look forward to continue working together.

Avaliado com 1 de um total de 5 estrelas

Vendeur ne respectant pas la loi

Vendeur hors la loi, qui refuse le délai de rétractation de 14 jours obligatoire dans l'UE que le produit soit déballé ou non. Matériel commandé suite à demande si ça pouvais sonoriser des escape game, ce qui n'est pas possible car ça ne peu pas jouer plusieurs son en même temps sur la même enseinte, sauf s'il y a juste une simple musique sans trigger d'effets sonores !
Je cite le support : "Comme indiqué par téléphone, nous ne sommes pas en mesure de reprendre des équipements déballés (sans considération de date, car votre demande est antérieure aux 14jours), cela est stipulé au moment du passage de commande. "
Ce qui est totallement illégal. Plus de 1000€ de commande, heureusement la banque nous propose un chargeback au vue de l'illégalité de la clause de retour.

EDIT après réponse : Retour accepté exceptionellement ? ok merci mais c'est la loi, donc ça n'as pas à être par bonne volonté ou autre car de toute façon nous aurions fait un chargeback.
L'article 16, point (i) : Ce n'est PAS du tout un logiciel ou audio video (sous entendu sur support DVD / usb ou à télécharger) commandé mais du matériel soit un miniserver + audioserver + alim 24V, donc il n'est pas dans les exceptions à la loi.
Je retirerai mon avis quand vos conditions seront en accord avec la loi.

30 de agosto de 2024
Avaliação não solicitada
logotipo da LOXONE Electronics

Resposta da LOXONE Electronics

Bonjour Pierre-Emmanuel,

Nous comprenons votre déception et tenons à vous expliquer notre politique en matière de retours.

Nos produits Loxone contiennent des logiciels informatiques essentiels à leur fonctionnement, intégrés directement dans les dispositifs que nous proposons. Selon la législation en vigueur, notamment la Directive 2011/83/UE du Parlement européen et du Conseil du 25 octobre 2011 relative aux droits des consommateurs, nous avons le droit de refuser les retours pour les produits dont l'emballage a été ouvert, car cela peut impliquer une utilisation ou un accès au logiciel.

L'article 16, point (i), de cette directive précise en effet que le droit de rétractation ne s'applique pas aux enregistrements audio, vidéo ou logiciels informatiques lorsque leur emballage a été descellé par le consommateur après la livraison.

C’est pour cette raison que nos Conditions Générales de Vente (CGV) stipulent que nous ne pouvons pas accepter le retour de produits dont l’emballage a été ouvert. Cette politique vise à garantir l'intégrité et la sécurité des logiciels intégrés à nos produits. D’ailleurs, plusieurs escape games sont déjà équipés en Loxone grâce au bon dimensionnement du matériel, démontrant ainsi l’efficacité et la fiabilité de nos solutions.

Pour rappel, afin de mieux vous orienter dans votre projet, nos équipes ont tenté de vous joindre par téléphone, puis par mail. Vous avez répondu à ces derniers que votre commande a été passée dans l'urgence. Toutefois, au-delà des considérations légales, votre cas a été discuté en interne avant votre commentaire, et il a été conclu qu'exceptionnellement, nous procéderons au retour de vos équipements par bonne volonté.

Bien cordialement,
L'équipe Loxone

Avaliado com 1 de um total de 5 estrelas

Nul service

Meest verschrikkelijke klantenservice ooit!
Begin er niet aan…

26 de agosto de 2024
Avaliação não solicitada
logotipo da LOXONE Electronics

Resposta da LOXONE Electronics

Het spijt ons te horen dat je niet tevreden bent met je ervaring. We willen graag begrijpen wat er precies is misgelopen zodat we dit kunnen verbeteren. Aarzel niet om contact met ons op te nemen via office_benelux@loxone.com. We staan klaar om je verder te helpen!

Avaliado com 5 de um total de 5 estrelas

Converted

Outstanding training and depth of knowledge from the trainers, products are also first class.

8 de julho de 2024
Avaliação não solicitada
logotipo da LOXONE Electronics

Resposta da LOXONE Electronics

Hi there,
Thank you for your review.
We will pass the great feedback onto our team.

Avaliado com 5 de um total de 5 estrelas

Demo room was amazing

Demo room was amazing. Definitely the future.

Will consider once I get my own home.

5 de julho de 2024
Avaliação não solicitada
logotipo da LOXONE Electronics

Resposta da LOXONE Electronics

Hi Petar,
Thank you for your review and the kind words.
We are glad to hear you enjoyed our demo space and digital experience tour.

Avaliado com 5 de um total de 5 estrelas

Great training…

Great few days of expert training at Loxone UK hq, this kit never ceases to amaze me at what it can actually do, always something to learn and the training was well delivered, learnt loads and had a few laughs along the way

14 de junho de 2024
Avaliação não solicitada
logotipo da LOXONE Electronics

Resposta da LOXONE Electronics

Hi Rob,
Thank you for the review! We are glad to hear you have continually been impressed with what our building automation offering can do. We have passed on your kind words to the trainers.
We look forward to hearing about your first installs and seeing you hopefully again soon at our UK HQ.

Avaliado com 5 de um total de 5 estrelas

Loxone install in large house in Glasgow Westend

We are a small electrical contractor that have installed our first Loxone system in a very large house in Glasgow Westend Area. This project was a 2 year install with the Loxone system controlling almost everything within the house from outside car chargers to music, lighting, heating, shading, gate access and so on. The system itself is very good and programming is quite in-depth for a project this size. Loxone's UK support in London have been a massive help to me as they can remotely take control of your laptop and check out your programming. I was like a rabbit in the headlamps at first with the programming but the London team where so patient and understanding with me. Believe me I must have made over 100 calls to these guys. If there is a smart home or office that you are looking for, I would highly recommend Loxone there system can control anything.
I would just like to say a big Thank You to Sarah, Theo, Niko & my new best friend Brandon who I have spoken too the most, These guy's are the best UK support team you will ever meet. Massive asset to the Loxone family.

16 de maio de 2024
Avaliação não solicitada
logotipo da LOXONE Electronics

Resposta da LOXONE Electronics

Hi Richard,
Thank you for taking the time to write a review!
We at Loxone strive to continually provide the best service in industry. Being there to support our installation Partners at every stage of their growth with Loxone.
We have passed on your kind words to the UK support team and we look forward to continue working with you on future projects.

Avaliado com 5 de um total de 5 estrelas

Loxone as a manufacturer is reliable…

Loxone as a manufacturer is reliable and offers a huge variety of options for a smart home. I both live with the system and install it and I and all my family love it (and several family members now have it too).

The industry is relatively new, and many sole traders with no prior experience of control systems are jumping into the market. Do your research, ask questions, and get a feel for the person doing the work, just like with any other service.

You can absolutely end up with a beautiful system that works for you and your family, is reliable, and easy to maintain.

2 de novembro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Spam emails

They send spam emails without me having ever subscribed to them. I hadn't even heard about Loxone before receiving these emails.
The unsubscribe link in the emails has no effect.

26 de outubro de 2023
Avaliação não solicitada

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.

Saiba mais sobre outros tipos de avaliações.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais