I paid my subscription which had more than doubled since the last year and then couldn't access the site. I waited until the next day and tried unsuccessfully again. I found it hard to contact the c... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Wow, what great service from Ashley sorting out my husband’s Desh subscription. I have read several poor reviews on this website but for me, and this is totally honest, Ashley was amazing. I honestly... Ver mais
Finally got the message through to Magzter Gold customer) I only wanted to access my daily paper and the T.V times been good for a number of months now of not sending me recommendations. (accept i... Ver mais
I reached out to Magzter as I was having an issue logging in to my account. Customer service responded pretty quickly and was able to resolve the issue after several tries. I appreciated the time and... Ver mais
Detalhes da empresa
Informação fornecida por fontes externas variadas
Magzter is a cross-platform, self-service, global digital magazine newsstand with over 8,000 magazines from 3,400+ publishers.
Informações de contato
Rockefeller Plaza 1, 10020, New York, Estados Unidos
- www.magzter.com
3,9
Muito Bom
326 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 20% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
As pessoas também visitaram
Don’t
Don’t, no notification of new issues, ALWAYS late with new issues
21 de agosto de 2023
Avaliação não solicitada
Resposta da Magzter
Dear Heather Edwards,
Greetings from the customer support team at Magzter!
Thank you for reaching out to us and we apologize for any inconvenience caused.
Please email us at help@magzter.com with your subscription details and invoice so that we can look into your concern on priority and provide a satisfactory resolution.
Regards,
Team Magzter
Exceptional support from the Magzter
Exceptional support from the Magzter. Their prompt and informative assistance helped me to continue my subscription without any problems. Grateful for their customer service.
10 de agosto de 2023
Avaliação não solicitada
Resposta da Magzter
Dear Githesh,
Greetings from the customer support team at Magzter, the world's largest digital magazine newsstand!
We are glad to know that you are satisfied with our Magzter App.
We want you to know that your satisfaction is extremely important to us and we trust that you will enjoy your digital reading experience with Magzter.
If you need additional assistance or have any questions, please do not hesitate to contact us again.
Regards,
Team Magzter
Magzter experience
Magzter experience
This platform is relatively cheap compared to all other modes of reading for a voracious reader. The collection is excellent. One practical problem is that enlarging is difficult to read on a non-touch screen device. Can we do anything for it.
9 de agosto de 2023
Avaliação não solicitada
Resposta da Magzter
Dear Suresh Kumar,
Greetings from the customer support team at Magzter, the world's largest digital magazine newsstand!
We are glad to know that you are satisfied with our Magzter App.
We want you to know that your satisfaction is extremely important to us and we trust that you will enjoy your digital reading experience with Magzter.
If you need additional assistance or have any questions, please do not hesitate to contact us again.
Regards,
Team Magzter
Scammers
Scammers! Automatic renewals by default with no chances of refunds (as stated in Terms and Conditions). Wonder how it aligns with European Consumer Rights (I'll TLDR it for you - it doesn't). Subscription management made as hard as possible (you have to send them emails i.e. push and pull with them).
One of my use cases - payed a year subscription, magazine stopped issuing, can't get a refund, and of course, they tried to renew it (if bought via Apple Store, you have to manually cancel it from your Apple account, otherwise, they'll charge you for non existing mag infinitely).
Stay away!!!
1 de agosto de 2023
Avaliação não solicitada
Resposta da Magzter
Dear Adam Niksic,
Greetings from the customer support team at Magzter!
Thank you for reaching out to us and we apologize for any inconvenience caused.
Please email us at help@magzter.com with your subscription details and invoice so that we can look into your concern on priority and provide a satisfactory resolution.
Regards,
Team Magzter
Finding a missing issue
I have been using magzter for about two months and been collecting a kids magazine for my autistic son for a while. Customer support took care of my request quickly and solved my problem like a weight went off my shoulder.
25 de julho de 2023
Avaliação não solicitada
Resposta da Magzter
Dear Melike Emlek,
Greetings from the customer support team at Magzter, the world's largest digital magazine newsstand!
We are glad to know that you are satisfied with our Magzter App.
We want you to know that your satisfaction is extremely important to us and we trust that you will enjoy your digital reading experience with Magzter.
If you need additional assistance or have any questions, please do not hesitate to contact us again.
Regards,
Team Magzter
A Mag With No Lag!
The online "delivery" of the magazine I subscribe to has always been on time and relatively trouble free. When I ran into a problem with a renewal, they were prompt, helpful and fixed the issue in less than a day.
The one thing I would suggest is being able to store a credit card on their site instead of having to renew and re-enter the details every year. An auto renewal option would be helpful.
21 de julho de 2023
Avaliação não solicitada
Resposta da Magzter
Dear Dan H,
Greetings from the customer support team at Magzter, the world's largest digital magazine newsstand!
We are glad to know that you are satisfied with our Magzter App.
We want you to know that your satisfaction is extremely important to us and we trust that you will enjoy your digital reading experience with Magzter.
If you need additional assistance or have any questions, please do not hesitate to contact us again.
Regards,
Team Magzter
Excellent customer service
Excellent customer service. The service personnel are prompt and informative. The online collection is anyway great, so this adds to the experience.
21 de junho de 2023
Avaliação não solicitada
Resposta da Magzter
Dear Saurabh Bhowmik,
Greetings from the customer support team at Magzter, the world's largest digital magazine newsstand!
We are glad to know that you are satisfied with our Magzter App.
We want you to know that your satisfaction is extremely important to us and we trust that you will enjoy your digital reading experience with Magzter.
If you need additional assistance or have any questions, please do not hesitate to contact us again.
Regards,
Team Magzter
Thumbs up!
Most of the magazines ans local newspaper are here. Been a subscriber for about 6 years now. Support also is very responsive and takes action immediately.
31 de maio de 2023
Avaliação não solicitada
Resposta da Magzter
Dear Mon Salvador,
Greetings from the customer support team at Magzter, the world's largest digital magazine newsstand!
We are glad to know that you are satisfied with our Magzter App.
We want you to know that your satisfaction is extremely important to us and we trust that you will enjoy your digital reading experience with Magzter.
If you need additional assistance or have any questions, please do not hesitate to contact us again.
Regards,
Team Magzter
Great Service!
30 de maio de 2023
Avaliação não solicitada
Resposta da Magzter
Dear MM,
Greetings from the customer support team at Magzter, the world's largest digital magazine newsstand!
We are glad to know that you are satisfied with our Magzter App.
We want you to know that your satisfaction is extremely important to us and we trust that you will enjoy your digital reading experience with Magzter.
If you need additional assistance or have any questions, please do not hesitate to contact us again.
Regards,
Team Magzter
Great service & handy to read all wide variety of magazines in one go
Really satisfied and delighted using the service offered by Magzter. The resource provided by the platform centralized all major magazines found internationally. I’d love to subscribe Magzter again in the soonest future.
31 de maio de 2023
Avaliação não solicitada
Resposta da Magzter
Dear Jessica,
Greetings from the customer support team at Magzter, the world's largest digital magazine newsstand!
We are glad to know that you are satisfied with our Magzter App.
We want you to know that your satisfaction is extremely important to us and we trust that you will enjoy your digital reading experience with Magzter.
If you need additional assistance or have any questions, please do not hesitate to contact us again.
Regards,
Team Magzter
Resposta da Magzter
Dear Martin,
Greetings from the customer support team at Magzter, the world's largest digital magazine newsstand!
We are glad to know that you are satisfied with our Magzter App.
We want you to know that your satisfaction is extremely important to us and we trust that you will enjoy your digital reading experience with Magzter.
If you need additional assistance or have any questions, please do not hesitate to contact us again.
Regards,
Team Magzter
Very happy this time round
Very happy this time round. Wasn’t pleased with last subscription as I had multiple issues with not receiving current magazines.
This time, Magzter has been extremely helpful and good feedback.
22 de maio de 2023
Avaliação não solicitada
Resposta da Magzter
Dear Cheryl,
Greetings from the customer support team at Magzter, the world's largest digital magazine newsstand!
We are glad to know that you are satisfied with our Magzter App.
We will consider your request as your satisfaction is extremely important to us and we trust that you will enjoy your digital reading experience with Magzter.
If you need additional assistance or have any questions, please do not hesitate to contact us again.
Regards,
Team Magzter
Excellent Customer Recovery
I was requesting a refund due to the failure to cancel from a trial period. But instead, I was offered a better plan which I thought was very personalized and thoughtful. The Customer Support Executive (Christy) understood what was needed for the issue and provided a workable solution that satisfied me which made me decide to get an annual subscription. Thank you so much.
16 de abril de 2023
Avaliação não solicitada
Resposta da Magzter
Dear Chriz,
Greetings from the customer support team at Magzter, the world's largest digital magazine newsstand!
We are glad to know that you are satisfied with our Magzter App.
We will consider your request as your satisfaction is extremely important to us and we trust that you will enjoy your digital reading experience with Magzter.
If you need additional assistance or have any questions, please do not hesitate to contact us again.
Regards,
Team Magzter
Absolute scam
Absolute scam. I cancelled the service and did not have auto-renewal active and yet they keep deducting funds from my account every year. The only way to stop them is to cancel the credit card which is hugely inconvenient! I have sent multiple emails requesting a refund and am only met with incoherent rubbish about how many titles they have.
17 de abril de 2023
Avaliação não solicitada
Resposta da Magzter
Dear Chris Mayr,
Greetings from Magzter support! Please accept our apologies for any inconvenience caused to your reading experience.
We see that you have already contacted our support team regarding this issue and we have responded to your email.
Please check your email inbox for the reply from our support team (help@magzter.com). If you are happy with the resolution provided by our support team, please consider changing your rating for our business.
Regards,
Team Magzter
Great customer service and good rates…
Great customer service and good rates too :)
7 de abril de 2023
Avaliação não solicitada
Resposta da Magzter
Dear Kari,
Greetings from the customer support team at Magzter, the world's largest digital magazine newsstand!
We are glad to know that you are satisfied with our Magzter App.
We will consider your request as your satisfaction is extremely important to us and we trust that you will enjoy your digital reading experience with Magzter.
If you need additional assistance or have any questions, please do not hesitate to contact us again.
Regards,
Team Magzter
Biggest spammers ever
Biggest spammers ever, don’t ever open or provide your email to this terrible company, I’ve been unsubscribing everyday but still get spammed by them
28 de março de 2023
Avaliação não solicitada
Resposta da Magzter
Dear Jagadish Mohan,
Greetings from the customer support team at Magzter!
Thank you for reaching out to us and we apologize for any inconvenience caused.
Please email us at help@magzter.com with your subscription details and invoice so that we can look into your concern on priority and provide a satisfactory resolution.
Regards,
Team Magzter
I am impressed with the quick response…
I am impressed with the quick response of the support team in resolving the subscription issue I had.
24 de março de 2023
Avaliação não solicitada
Resposta da Magzter
Dear Sb Variar,
Greetings from the customer support team at Magzter, the world's largest digital magazine newsstand!
We are glad to know that you are satisfied with our Magzter App.
We will consider your request as your satisfaction is extremely important to us and we trust that you will enjoy your digital reading experience with Magzter.
If you need additional assistance or have any questions, please do not hesitate to contact us again.
Regards,
Team Magzter
Fantastic App...all Newspaper's..
Fantastic App...all Newspaper's... magazines...comics ..news....you name it Magzter has it....
Saves a lot of time and money by giving so much variety for all age groups..
Thankyou and keep updating.
16 de março de 2023
Avaliação não solicitada
Resposta da Magzter
Dear Riyaz Shaikh,
Greetings from the customer support team at Magzter, the world's largest digital magazine newsstand!
We are glad to know that you are satisfied with our Magzter App.
We will consider your request as your satisfaction is extremely important to us and we trust that you will enjoy your digital reading experience with Magzter.
If you need additional assistance or have any questions, please do not hesitate to contact us again.
Regards,
Team Magzter
Reading the reviews I am so happy
Reading the reviews I am so happy. Now I won't waste my money on this scam!
14 de março de 2023
Avaliação não solicitada
Resposta da Magzter
Dear Michael,
Greetings from the customer support team at Magzter!
Thank you for reaching out to us and we apologize for any inconvenience caused.
Please email us at help@magzter.com with your subscription details and invoice so that we can look into your concern on priority and provide a satisfactory resolution.
Regards,
Team Magzter
Swift Resolution of Issues
I was really impressed how the team at Magzter handled my subscription issue. Initially I was skeptical but they sent regular updates and resolved my issues.
7 de março de 2023
Avaliação não solicitada
Resposta da Magzter
Dear Shrey Trivedi,
Greetings from the customer support team at Magzter, the world's largest digital magazine newsstand!
We are glad to know that you are satisfied with our Magzter App.
We will consider your request as your satisfaction is extremely important to us and we trust that you will enjoy your digital reading experience with Magzter.
If you need additional assistance or have any questions, please do not hesitate to contact us again.
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.