Why is it so difficult to book a service at Martins Renault, Winchester? Called them on 6th October to make a booking. Told, sorry, our system is down, I’ll call you back later today. No call back.... Ver mais
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Veja o que dizem as avaliações
I enquired about an ex demonstration model VW Polo automatic from Martins of Camberley. Having made an appointment to view I encountered a very pleasant and knowledgeable sales lady called Phoebe. W... Ver mais
A empresa respondeu
Winchester Nissan branch - we contacted them as part of a shortlist when my partner Natalie needed a new car. From the first Matt MacNeil was helpful & informative, what he didn't know he could fi... Ver mais
A empresa respondeu
Have reached out twice asking when the Alpine showroom will be opening in Basingstoke, both times unanswered, with just the automated 'we'll be in contact shortly' reply. Enquired with Bristol showro... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
New & Used Car Dealer - Alpine Dacia, Omoda & Jaecoo, Renault, VW Volkswagen - Andover, Basingstoke, Camberley, Farnham, Winchester, Hampshire, Surrey UK
Informações de contato
Hatch, RG24 7NZ, Basingstoke, Reino Unido
- marketing@martins.uk.com
- www.martins.uk.com
3,2
Bom
195 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 90% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Have been going to Martins for over 15…
Have been going to Martins for over 15 years and I can honestly say they have never let me down, A1 service
21 de maio de 2026
Avaliação não solicitada
Resposta da Martins Group
Wow, 15 years! Thank you so much Amanda for taking the time to leave such a lovely review! Loyal customers like you are the heartbeat of Martins ❤️
Thank you for choosing Martins!
Best wishes,
The Martins Team
DEALT WITH BASINGSTOKE SALES TODAY…
DEALT WITH BASINGSTOKE SALES TODAY ABSOLUTELY AMAZING.
WILL HIGHLY RECOMEND TO FRIENDS AND FAMILY.
20 de maio de 2026
Avaliação não solicitada
Resposta da Martins Group
Hi Anita, thank you so much for the brilliant 5-star review!
Recommending us to friends and family is the ultimate compliment - thank you for choosing Martins!
Best wishes,
The Martins Team
Helpful friendly staff
Helpful friendly staff, always a pleasure to do business with
19 de maio de 2026
Avaliação não solicitada
Resposta da Martins Group
Thank you Natalie for the great 5-star review! It is always a pleasure doing business with you too, and we really appreciate your kind words about our helpful team.
Best wishes,
The Martins Team
Fantastic customer service from leigh
Fantastic customer service from leigh, he took the time to listen and never put us under any pressure to buy. Would highly recommend.
16 de maio de 2026
Avaliação não solicitada
Resposta da Martins Group
Thank you Simon for taking the time to leave a lovely review! Providing a relaxed, no-pressure environment is exactly what we aim for, and Leigh will be thrilled to hear your feedback.
Thank you for choosing Martins!
Best wishes,
The Martins Team
I did my research and chose Martins…
I did my research and chose Martins Alpine centre Winchester - they were great
9 de maio de 2026
Avaliação não solicitada
Resposta da Martins Group
Thank you so much Dr Swain for the fantastic 5-star review! We're thrilled that your research led you to our Alpine centre and that our Winchester team looked after you so well.
Thank you for choosing Martins!
Best wishes,
The Martins Team
Excellent service by Leigh
Excellent service by Leigh. Really informative and friendly.
10 out of 10 for Customer service.
18 de maio de 2026
Avaliação não solicitada
Resposta da Martins Group
Hi Martin, thank you for the 10/10 review! I’ll pass your great feedback on to Leigh. We appreciate your business and hope to see you again soon.
Resposta da Martins Group
Hi Martin, thanks for the 5-star review!
Again received great service at Martins Basingstoke
Again received great service and responce from Martins of Basingstoke following the breakdown, recovery and wiring loom repair on my VW Camper.
Thanks again for another very efficient service
20 de abril de 2026
Avaliação não solicitada
Resposta da Martins Group
Thank you for the great 5-star review, Marc! We're delighted to hear you received such efficient service for your VW Camper following its breakdown. We truly appreciate your continued support of Martins Basingstoke!
Best regards,
Team Martins
My van had a recall a time slot was…
My van had a recall a time slot was arranged and I was advised would take approximately 15 minutes .I did verify this upon arrival. over 1 HR later whilst sitting waiting for what I thought was a quick job I asked why it was taking so long they then advised there was another recall that was being delt with at the same time .I appreciate this but as only sitting 4 foot away no one had the decency to make me aware ,I was just left sitting there wandering what's going on , not entirely sure this passes for great customer service a simply word keeping me updated to date so perhaps make arrangements to leave it longer and return to work but nothing ende up waiting 1hr 45 minutes without any form of apology or consideration for any lack of communication and now on there response to review they indicate they did update me. sorry your staff are lying to you if this is what there telling you they never approached me at all untill I asked how much longer
13 de maio de 2026
Avaliação não solicitada
Resposta da Martins Group
Dear Chris,
Thank you for your feedback. We are sorry to hear that the wait time exceeded your expectations.
While we did provide an update after 30 minutes regarding the second recall - which was also detailed on the job card discussed at check-in - we understand that waiting nearly two hours is still frustrating. Our goal is always to get our customers back on the road as quickly and safely as possible.
We appreciate your patience while we ensured both safety recalls were completed. If you’d like to discuss this further, please feel free to reach out to us directly.
Best regards,
James | Aftersales Manager
Great service friendly staff
3 de abril de 2026
Avaliação não solicitada
Resposta da Martins Group
Thanks for the great feedback, Martin. It’s a pleasure to hear you had a positive experience with us!
Many thanks,
Team Martins
Excellent service
Had my car serviced, as well as a heated steering wheel issue resolved. Excellent from start to finish.
1 de setembro de 2025
Avaliação não solicitada
Resposta da Martins Group
Thanks for the feedback, David. We're happy to hear you had an excellent experience from start to finish!
Many thanks,
Team Martins
Sales person very helpful and not pushy…
Sales person very helpful and not pushy and helped me with my new purchase.
5 de julho de 2025
Avaliação não solicitada
Resposta da Martins Group
Thanks for the lovely review, Nicola! We’re glad we could make your purchase easy and stress-free. Enjoy your new vehicle, and thank you for choosing us!
Best wishes,
Team Martins
Great people
Great people, I needed a new car, they treated me well and listened to me. I will be back for my next car.
11 de maio de 2026
Avaliação não solicitada
Resposta da Martins Group
Thanks for the great feedback, Stuart! We're so happy we could help you get into your new vehicle. We truly appreciate your loyalty and look forward to welcoming you back next time.
Best wishes,
Team Martins
Fantastic experience
Fantastic experience, Communication on point, Well priced, Will definitely be back.
7 de maio de 2026
Avaliação não solicitada
Resposta da Martins Group
Thank you for your feedback, Jamie! It is great to know you had such a positive experience with us. We really appreciate your support and look forward to seeing you next time.
I recently purchased a used Audi e tron…
I recently purchased a used Audi e tron from Martins of Winchester, and I must say the entire experience was excellent. Mr. Nick Anderton handled the deal very professionally and efficiently from start to finish.
He explained everything thoroughly, including the tyre protection cover and the 3 year extended warranty, without putting any pressure on me to purchase them. Although the packages were very attractive and worthwhile, I decided not to go ahead as I plan to change the vehicle before then.
What really impressed me was Nick’s soft spoken nature, professionalism, and the way he interacted with me throughout the process. He made the whole experience smooth and comfortable.
He is truly an asset to the company, and I wish him all the very best for the future.
2 de maio de 2026
Avaliação não solicitada
Resposta da Martins Group
Hi Haseeb,
congratulations on your new Audi e-tron! It’s wonderful to hear that Nick made the process smooth and comfortable for you. We believe in providing all the information - like our tyre protection and warranty options - without any pressure, so it's great to see that reflected in your experience.
Thank you for the 5-star recommendation!
Best Regards
John | Marketing Manager
Our car went in for service .
Our car went in for service .. the staff kept us up to date all through the process, gave us clear advice of what needed doing and potentially needed doing ..
gave us great confidence knowing we were in safe hands .
5 de maio de 2026
Avaliação não solicitada
Resposta da Martins Group
Hi Paul,
We really appreciate the review. It’s great to know that you felt well-supported and informed by our staff. Thank you for trusting us with your vehicle - safe driving until we see you again!
Best Regards
John | Marketing Manager
VW Transporter ABS issue
My camper went in for issues with the ABS, Martin’s resolved the issue quickly under warranty. Their communication throughout was good.
3 de abril de 2026
Avaliação não solicitada
Resposta da Martins Group
Hi there,
Thanks for the feedback! We're glad we could get your Transporter's ABS issue sorted quickly under warranty. Good communication is key for us, so it’s great to know you were happy with the service.
Enjoy the road trips!
Best regards,
The Team Martins
Great people to deal with
Great people to deal with, Have been a customer for many years.
7 de maio de 2026
Avaliação não solicitada
Resposta da Martins Group
Hi Martin, thank you for being such a loyal customer! We really value the long-term relationships we build with our clients, and your recommendation means a lot to the whole team. Thanks for choosing Martins all these years!
Great Service & Support.
I received fantastic service from Neil, Colin and Michael at Martins when buying my Gold R Line this week. Thank you for all of your help.
31 de março de 2026
Avaliação não solicitada
Resposta da Martins Group
Congratulations on your new Golf R Line, Pierre! Thank you for choosing Martins and for taking the time to highlight the great service you received from Neil, Colin, and Michael. We pride ourselves on our team's support, and it’s wonderful to see that reflected in your experience.
Happy driving!
6 Months of Deception: Misleading legal info while my family has no car
Avoid Martins Group at all costs. My car (HN18 MWL) has been a prisoner at their Reading branch for 6 months. During this time, I have been paying Insurance, Road Tax, and MOT for a vehicle I cannot use. My family and I have been left stranded, and every time I went to speak with them in person, nobody cared. It was only when I started making noise on social media that they suddenly "woke up." This is not a game; this is our lives.
THE LEGAL DECEPTION:
Martins Group is systematically misleading customers. In their public responses and on their website (Sections 1.1 and 27.1.1), they claim to be accredited with The Motor Ombudsman. This is a LIE. The Ombudsman (Case Ref: 00311730) confirmed in writing they are NOT members.
Furthermore, their "Complaints Procedure" points customers to the Financial Ombudsman Service to look professional, yet they fail to provide any real solution or a courtesy car while they admit the WRONG PARTS WERE SUPPLIED TWICE.
They offer "transparency" on paper but deliver incompetence and deception in reality. I am done waiting. Small Claims Court filing is happening this Friday. If you value your money and your family's mobility, stay away.
1 de abril de 2026
Avaliação não solicitada
Resposta da Martins Group
Hi M.L.,
We’re sorry to hear about your experience and fully understand your frustration regarding the length of time your vehicle has been off the road.
To clarify the situation, the ongoing delay relates to an incorrect wiring loom supplied by Renault. This part was originally purchased independently and, when the vehicle was later booked in with us, our technical team worked to complete the installation. Unfortunately, it became clear during this process that the supplied part was incorrect for your specific vehicle. Renault confirmed this and advised a replacement, which was unfortunately on back-order.
When the replacement part arrived, it was again found to be incorrect. We have since escalated the matter directly with Renault via their technical hotline, and they are currently investigating this as a priority to find a permanent solution.
Regarding your comments on our accreditations, we would like to clarify that Martins Group is indeed accredited with The Motor Ombudsman and remains fully committed to their code of practice and fair, transparent dispute resolution for all our customers.
We appreciate how incredibly inconvenient this situation is for you and your family. Please be assured we are continuing to push Renault for a resolution as quickly as possible. Thank you for your continued patience.
Kind Regards,
John | Marketing Manager
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