Sutton Park Group Avaliações 

My experience with Renault Stourbridge has been extremely disappointing from start to finish.
My car went into Renault Stourbridge on 29 April for a recall. Following the recall, I was told that further work was required and that parts had been ordered. I was told they would contact me once the parts arrived so the work could be completed.
After receiving no communication for a month, I contacted the dealership myself, only to be told that the parts were still on order. Over the following months, my vehicle was getting progressively worse, and I had to keep contacting the dealership myself for updates, only to be given the same response each time.
What made the situation even more frustrating was the attitude I received over the phone. On several occasions, the people I spoke to came across as very dismissive and, at times, quite rude, as though asking for an update on my own vehicle was an inconvenience.
By the beginning of September, the vehicle was losing power, so I contacted the dealership again and explained the condition of the car. I specifically asked whether they considered it safe to drive. I was told, “I can't answer that question.” I found this extremely concerning.
As I was getting nowhere with Stourbridge, I contacted Renault directly. Renault repeatedly told me they were waiting for communication from Renault Stourbridge. This only added to my concerns that there was a serious communication issue between the dealership and Renault.
I eventually made a formal complaint through the dealership's head office. It was only after making the complaint that the manager from Stourbridge contacted me and told me that the parts had finally arrived. My car was then booked in for the work the following week.
I dropped the vehicle off on the Wednesday. I was told at reception that it should be completed that day and, at the very latest, the following day. I explained clearly that I needed the vehicle back by the end of the following day because I needed it for work.
I called on the first day for an update, as once again nobody had contacted me. I was told the car wasn't ready but would be ready the following day.
The next day, I again had to call for an update. I was then told that the vehicle still wasn't ready because it required another part. I was told it should be ready by the end of the day. I said I would come and collect it at 5:30pm, around 30 minutes before the dealership closed, but I was told, “No, we'll call you.”
Given the history of poor communication throughout this entire process, I had very little confidence that I would actually receive that call.
Unfortunately, the vehicle still wasn't ready, and I have now had to miss a day's work because of the delays.
I completely understand that parts can be delayed and that unexpected repairs can happen. What I don't accept is the lack of communication, having to repeatedly chase for updates, the dismissive attitude when doing so, and being given conflicting information about when my vehicle would be ready.
This whole experience has been incredibly stressful and inconvenient. I expected considerably better customer service and communication from an official Renault dealership.
I would strongly encourage management to look at how customers are kept informed and how enquiries are handled at this branch.

Dacia dealer/Stourbridge...my 2024 Dacia stepway developed an electrical fault,my car is obviously still under warranty.i contacted the dealer @stourbridge Renault/dealership and spoke with "Olivia"who I can highly recommend for customer services.she sorted very quickly, efficiently and was exceptional throughout the process &kept in contact with myself with updates.I can't fault the high standard of customer services that Olivia has brought to the company having only been with them for a couple of months.Thanks to all the staff including engineer who swiftly got my car back on the road...a very happy customer!

The service and care provided at the showroom from the very start by Kam Brainch at the Sutton Park, Birmingham branch for Dacia, were second to none. Great person, sincere and customer focused. I would 101% recommend Sutton Park, especially Kam if you're looking to buy a car, used or brand new. Thanks Kam, really appreciate your effort, patience and customer service.

Hi, over the last couple of weeks I have been dealing with Kevin, regarding the purchase of the new Duster. I found him most helpful and keeping me upto date with developments / progress. I collected the car on the 08-09-26 and had a full run down on all the buttons / switches /knobs so that I know what all the twiggly bits do. I also know that I will have to wait a few days as one part I ordered is on back order. Hopefully not to long. Well done sales, made it much more pleasant, at Perry Barr showrooms.

After searching the Web for car free health check I found Sutton Motor car co.
I filled in the online form and received a call back to be told the free is only if I have a MOT or service done,how is that FREE health check?

I left my vehicle at Sutton Park Kia (Sutton Coldfield Branch)
It's MOT was due and we also needed a service.
I was pleasantly surprised that the original quote came out cheaper when I picked up our car. I'd also opted for an air con upgrade at the same time. I was rather embarrassed that I didn't have time to clean the car before I dropped it off, but they'd kindly given our car a valet and clean before I picked it up. They also gave our vehicle a diagnostic check as a few lights had appeared on the dash.
Fortunately it was nothing serious and no further issues have occurred.
I would happily recommend this branch to anyone looking for good customer service and piece of mind.

Mohammad is a Great Salesman l should know l was one a long time ago, He was not pushy like some salesman, He a first class salesman when above and beyond, Highly recommend SUTTON PARK STOURBRIDGE, One Happy Customer will be back,, Plus l have to mention LEE in service great customer service,

Terrible Service cd e department Tamworth. Only concerned with money, No customer care or support. Service Manager hasn’t got a clue, Winging it!

Although I didn't end up purchasing a car. Ifzal at the Warwick branch was so helpful throughout coming to see a car. He went above and beyond, and made arrangements for various works to the car. He was so honest and I'd not hesitate to recommend Warwick branch as a genuine garage with customers at the heart of the process. Thanks for your help

Sutton park (Burton branch)
I have previously written 5 star reviews for this branch as the service I had received was always really good. That was until the past Friday. The dark haired lady on reception rolling her eyes at me, whilst being condescending and patronising towards me. She was rude and arrogant!she did not listen to what I was saying and was so disrespectful. I have emailed my complaint to the only email address online as I can’t find an actual complaint email address. My car is unfortunately still at the dealership and I’m dreading having to pick it up and her being there.

I bought a vehicle in 2025, I was told the vehicle had been serviced and MOT'd before I picked it up. Fast forward to getting the service and MOT this year. Well advisories that had disappeared from the MOT when done by Sutton Park suddenly came back. Service parts such as filters etc hadn't been changed in over 2 years, tyres, brakes and a suspension coil (which I know are parts that get worn) were dangerous. I couldn't have got these parts in that state in 5000 miles of driving even if I wanted to. I have contacted the company and they have totally brushed me off. I'm hoping that this review will save someone else from getting ripped off by this company. The companies reply further cements my view that they couldn´t care less about selling less than roadworthy vehicles. As I wrote in the review my concerns and complaint has been brushed off by the dealership. The dealership was your Burton on Trent Dacia/Renault.

We had an excellent experience at Sutton Park Kia Coventry. We recently purchased a used Skoda Superb from them, and we are very happy with both the car and the service we received.

A special thank you to Jack, who was incredibly dedicated and went above and beyond to help us throughout the entire process. He was friendly, knowledgeable, and always available to answer our questions. His professionalism, attention to detail, and commitment to excellent customer service made the whole experience smooth and stress-free.

The car was presented in great condition, and everything was handled efficiently from start to finish. We are extremely satisfied with our purchase and would highly recommend Sutton Park Kia Coventry to anyone looking for a quality used car and outstanding customer service.

Thank you, Jack, and the entire team!

Olwyn was very helpful and nice.

Expressed interest in a car, were very helpful, arranged a test drive etc. We paid £99 as a refundable reserve fee, but chose not to go for that car and told them the same day, asking for our reservation fee to be refunded. No response from the sales team and no refund. After a week I contacted the company by phone (centralised call centre) and was told they would contact the rep to organise the refund. Still waiting, no contact, no refund.
Be wary of paying a “refundable” reservation fee!

Dreadful after care experience. Bought a brand new Dacia January 2024, bi-fuel, had nothing but trouble with the L.P.G. adaptor, every time I try to fill at Morrison's they say it's a constant problem with Dacia's, but Dacia customer services say they know of no issues. Now my wing mirror has come off the stalk inside the fitting and they are saying it's not covered by warranty. I bought a new car for peace of mind now it turns out the warranty is not worth the paper it's written on as they won't honour it.

EDIT 28/4/26

I have no intention of calling "Teri" or returning to your site.

The fact that your Service Manager personally inspected a botched repair and thought it was acceptable to hand back to a customer tells me everything I need to know about your standards.

Buying a brand-new car should be an experience to remember; you’ve made it one I’d rather forget.

Under the Consumer Rights Act 2015, I was entitled to a vehicle of satisfactory quality. Instead, you have left me with a damaged car and a seven-week saga of incompetence.

I’m finished dealing with your branch. I expected a new car and professional service; I received neither.

If your thinking about purchasing a vehicle from the Sutton park group, I would seriously reconsider.

21/4/26

Buying a brand new car should be an exciting experience, but Sutton Park Dacia Burton on Trent has made it a frustrating one.

My new Stepway was collected with a paint chip, which was disappointing enough.

However, the subsequent service was worse: I had to wait 7 weeks for the repair, and the final result is a very bad job that is still visible/substandard.

The Service Manager personally inspected the repair and still thought it was acceptable to hand the car back to me in this condition.

So now I have brand new car with damaged paint and a very bad repair job that I will have to live with

I Expected much better quality control and communication when buying a new vehicle.

The customer service isn't good enough

I'm a happy person today! New car, delivered on time, nice and clean and shiny!
Thanks to the team at Sutton Park Coventry Kia (that's you Jenny and driver Allan) for keeping me informed of progress and delivering new car just as expected.
Only thing missing are the floor mats, my bad but should have kept them from the old Kia. Doh!

I left the car at the workshop two weeks ago. Since then, I have zero updates. Everyday, I have trying to get any information but the voicemail keeps coming up. The couple times someone replied, the information seemed to be the service was in process. Today, a guy who just “started today” said I need a new part. After, two weeks of zero communication that is what I get. Hopefully, he will call me back in an hour as he promised or I have two wait for two weeks just to order the part.

Just picked up our new Renault 5etec from Perry Barr Sutton Park Group and have to give a big thumbs up to Oliver Edwards who is great ,he is very helpfull and very informed about the cars he sells ,made the whole experience trouble free and we came away feeling like we got a great deal for a very nice car ,well done to all ,like to give a heads up to the manager as well , would recommend them all to perspective car buyers ,well done .

My experience with Sutton Park Group was very disappointing, particularly in relation to how a serious safety issue was handled at Sutton Park Renault Warwick.

A new Renault 5 suffered repeated propulsion-loss failures within the first 1,500 miles, including an incident requiring police recovery. Despite two investigations, no root cause was identified and no corrective repair was completed after the second failure.

The matter was handled by a Senior Service Advisor, who advised that because the fault could not be replicated during short test drives, the vehicle was considered acceptable for continued use. I was told that no further action would be taken unless the fault occurred again.

This approach did not inspire confidence and did not adequately reflect the seriousness of a fault involving complete loss of propulsion. Communication prioritised process compliance over customer safety.

I would strongly encourage other customers to be cautious when dealing with intermittent or safety-critical faults, and to seek clear written assurances about how such issues will be handled before accepting a vehicle back.