MASA Global Avaliações 284

O TrustScore é 4.5 de um total de 5

4,5

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

We recently signed up as lifetime members at a RV rally in Sevierville Tennessee. MASA representative Beckyann was the best. She represented MASA in a professional and caring manner. She supported our... Ver mais

Avaliado com 1 de um total de 5 estrelas

Sales person was rude presentation took over an 130 mins, did not recieve lunch because the said I go there late…. Mesquite location at red lobster. She was pushy and rude as well. Singled my mom ou... Ver mais

Avaliado com 5 de um total de 5 estrelas

Very easy website to use. Simple and clear instructions and I received my information and wallet card just days later. The small amount per month is well worth it to me as I am disabled and usually us... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

The information given at our meeting was very good. It was enlightening to say the least and I am glad I have coverage in case of an emergency. It only takes one moment to change your financial circ... Ver mais

Detalhes da empresa

Escrito pela empresa

At MASA we take care of the bills – and the hassle. We believe during or after an emergency, you and your family deserve peace of mind. Our plans provide an additional layer of protection to cover emergency ambulance bills and related expenses left by your primary insurance. MASA members can be assured they’re protected from out-of-pocket costs when sudden critical care is needed. Founded in 1974 as Medical Air Services Association, Inc., MASA® continues to expand on its mission to connect members with care. As a global organization with 18 international locations and covering all 50 states and Canada, MASA serves 2 million+ members with emergency and non-emergency transportation benefits and so much more.


Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

284 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 64% das avaliações negativas

Normalmente responde dentro de 2 semanas

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Avaliado com 5 de um total de 5 estrelas

Had a very nice group meeting with Toby…

Had a very nice group meeting with Toby Smith. The presentation was informative and not too long. We received a nice lunch and all of our questions were answered. We had made up our minds to attend, get information, return home and discuss what we learned, but honestly, we decided right then and there that we needed this service. There was absolutely no pressure to purchase, but the value and peace of mind were there, so we did. The information packet arrived a few days after our contract was signed, just like they said, and we now feel very prepared for any emergency. I did call to change some of our information and the call went right through, very little waiting, and the person was very helpful and expeditious.

17 de dezembro de 2025
Avaliação não solicitada
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Resposta da MASA Global

Thank you for the kind review, Frank! We’re glad you found the meeting informative with no pressure, that all your questions were answered, and that your packet arrived as promised. We also appreciate hearing your follow-up call was handled quickly.

Avaliado com 5 de um total de 5 estrelas

Peace of Mind

I have peace of mind knowing that I won’t have to worry about the expense of emergency ground or air transport. My wife Janet and I hope we never need this service but are relieved to know that we are covered in the event we do.

29 de dezembro de 2025
Avaliação não solicitada
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Resposta da MASA Global

Thank you for your review, Robert! We’re glad you and your wife have peace of mind knowing you’re covered for emergency ground or air transport costs. We hope you never need the service, but we’re here for you if you do.

Avaliado com 5 de um total de 5 estrelas

Great experience!

Adam did a great job explaining the product he was selling. It was a big investment for us, but felt is was a needful thing to have. Cost keep going up and this industry is so crazy being deregulated and charging what every they want to, I think it is great protection for my family.

15 de dezembro de 2025
Avaliação não solicitada
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Resposta da MASA Global

Thank you so much for sharing your experience with us, David! We’re thrilled to hear Adam did a great job explaining the coverage and helping you feel confident in your decision. We understand it’s a significant investment, and we’re grateful you chose us to help protect your family from the unexpected costs that can come with emergencies. Thank you for choosing MASA!

Avaliado com 5 de um total de 5 estrelas

That you help us in our time of emergencies and not take advantage of us. I am so grateful that I have not needed to use your services.

It gives great comfort knowing that we are well taken care of. And that the people really care about us. The education/training that Greg Ward gave us was very informative and eye opening. Thank you Greg.

12 de dezembro de 2025
Avaliação não solicitada
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Resposta da MASA Global

Thank you so much for sharing your kind words with us, Bobby! We’re grateful you haven’t needed to use your benefits, and we’re so glad you have the comfort of knowing you’re covered by a team that truly cares. We’re also happy to hear the education and training from Greg Ward was informative and eye-opening. Thank you for choosing MASA!

Avaliado com 5 de um total de 5 estrelas

After a near death experience. 2 years…

After a near death experience 2 years ago, it just makes sense for me and my wife.Actually the day after we joined my wife Tammy had a ministroke but I drove her to Advent hospital ER myself. Life is not certain or predictable.

25 de novembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

One of the best things that MASA has…

One of the best things that MASA has done, besides living up to their outstanding reputation for providing top notch service, is hiring Mike as the Field Representative in Pueblo, Colorado. He professional manner and his dedication to MASA are without question an asset and he should be acknowledged. Terrance and Diana Bates. Canon City, Colorado

2 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I love my booties I got or ankle boots…

I love my booties I got or ankle boots how ever you want to discribe them but I’ve not had one discomfort with them from day one. I work at a retail store and do a lot of walking. I wore them that first time and every time since. They are so comfortable they haven’t hurt my feet at all thank you for making such a comfortable shoe

12 de dezembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Unprofessional

Went to a presentation on Dec 1st as I received an invite, that I did not solicit, in the mail. I always keep an open mind so wanted to see what the product was all about. As a medical biller I found some of the information was not all factual. I indicated so Mr. Sarabia that I would take more time to research and as we were leaving he shook my hand and said I was not to come back for any other meetings. Found that very rude and unprofessional.

1 de dezembro de 2025
Avaliação não solicitada
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Resposta da MASA Global

Hi Olga,

Thank you for sharing your experience. We’re sorry to hear that the presentation didn’t feel professional or welcoming. You should always feel respected when asking questions or taking time to verify information — and we appreciate that you approach things with care and a desire for factual, reliable data. That’s something we value and do as well.
We take your feedback seriously and are constantly reviewing data in detail to ensure all information shared is accurate, up-to-date, and supported by public sources. The interaction you described at the end does not reflect how we operate or MASA's values, and we are addressing it directly with our team.
If you’d like to speak with us further, we’re here to listen and help. You can reach us at info@masaglobal.com.

Avaliado com 1 de um total de 5 estrelas

Masa insulted me and my husband during their free presentation

I attended a "free presentation " for Masa Access emergency services with Sasha and Darren. First off the food was amazing 5 stars to El Rodeo . This was my 1st ever presentation, as a disabled autistic person these services are critical. Sadly the notes and questions I asked intimidated Darren and created a hostile environment because he wasn't prepared for ACTUAL questions that were qualifying questions taken not only from the presentation but questions reflecting other people's experiences via reviews ,that Sasha tried to deflect by saying Masa has an A+ review on BBB. Well when you read reddit, or read the 1 and 2 star reviews they paint a VERY different experience. I also asked about how they compare to the much MUCH more affordable plans by Airmed Care at $159 per year, Enlo Flight care $40, $50 for a family, Lifeflight is $85 per year and many others. Darren had no answer other than this is just another plan, and we offer other countries, well so do some of these others! They tried doing the scary tactics to us old people, with the "unexpected medical bills" but in Jan 2022 the "No surprise act" was passed to cover us in case of emergency situations.

Sasha did the unthinkable as well. She made atrocious comments about " Schizophrenic people " not checking before making such gross comments, if anyone in the vicinity may have experience..instead 2 parents got to sit through her awful words 8 years after we lost our schizo-affective son to medical malpractice.

Read the 1 and 2 star reviews ,they will tell you everything you need to know about this company. Still not convinced? Go to Glassdoor and Indeed and read what the employees say about working for this company. Even the employees clocked the "scammed nature" of the company.

If the notes of an autistic disabled person intimidated the presenters when they were the ones that handed me the pen and the paper that said "notes" clearly they dont want the business of anyone who's educated, they prey on the weak and feeble. Protect your seniors 💙

2 de dezembro de 2025
Avaliação não solicitada
logotipo da MASA Global

Resposta da MASA Global

Hi Lisa,

We’re truly sorry for the experience you and your husband had at one of our presentations. What you described does not reflect MASA’s values of care, respect, and support for every person we meet. Your feedback is important, and we take it seriously.
We never want anyone—especially someone seeking clarity about their emergency transportation options—to feel dismissed, intimidated, or disrespected. We’re also deeply sorry for the hurt caused by the comment you mentioned. We appreciate you bringing it to our attention.
We’re reviewing this presentation and addressing the concerns you raised directly with the team involved. We would like to learn more so we can make meaningful improvements. We have tried calling you a few times and left you voice messages in hopes of making things right. If you’re open to it, please contact us at info@masaglobal.com so we can speak with you personally.
Thank you again for helping us be better.

Avaliado com 1 de um total de 5 estrelas

High-pressure presentation. Watch out!

High-pressure presentation at lunch was a bit much. Weasel wording in presentation made me want to review data. Web search highlighted the mistruths in the presentation and I didn't buy their insurance policy. It is an insurance policy they sell. Even if they deny it in their presentation. Don't be pressured. Most of the "good" reviews are from people who have NOT used the service. They like the aspect of it reducing worry about ambulance transportation. Who wouldn't? Focus on the people who had problems with the company after signing the contract.

1 de dezembro de 2025
Avaliação não solicitada
logotipo da MASA Global

Resposta da MASA Global

Thank you for taking the time to share your experience. We’re sorry to hear that the presentation didn’t feel comfortable or clear for you. That’s not the experience we want anyone to have, and your feedback helps us improve how we communicate and support people during these events.

We understand how important it is to feel confident and informed when considering any protection plan. Our goal is always to answer questions transparently, without pressure, so you can make the decision that’s right for you. We’re reviewing your comments with our team to ensure our presentations reflect that standard.

We also want to reassure you and others reading this that many of our reviews and testimonials come from members who have actually used MASA services during real emergencies and chose to share their experiences publicly. Their stories can be found here if you’d like to see them: masaaccess.com/testimonials.

Also, straight from the source, please have a look at what these two members had to say when they needed us the most: https://vimeo.com/889991639/7295495366?fl=pl&fe=sh

If you’d be open to speaking with us directly, we’d appreciate the chance to learn more about your experience and address any concerns.

Thank you again for your feedback.

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