Beautifully made laptop bag, I am so pleased! Brought this for my husband’s 50th birthday…. He was very pleased. Great customer service. I have also previously purchased the doctor’s bag a few... Ver mais
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Veja o que dizem as avaliações
I ordered this for my husband who has had a bum bag from Maxwell-Scott for many years. Fabulous quality with enough space to hold all his cards (mainly heritage organisations). Item not in stock... Ver mais
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Absolutely beautiful product - and amazing customer service. I honestly couldn’t recommend Maxwell-Scott highly enough. I have bought quite a few items from them now and I have never been anything but... Ver mais
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I had been searching for a good wallet / card holder when I came across Maxwell-Scott , I was delighted when I received it , it’s everything I was searching for , such good quality , leather is soft a... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de artigos de couro
- Loja de bolsas e malas
- Loja de Souvenirs
- Fabricante de artigos de couro
- Loja de malas
Sobre Maxwell-Scott
Escrito pela empresa
Maxwell-Scott fuses British design with the finest Italian craftsmanship. Luxury range of luggage & travel bags, holdalls, leather briefcases, shoulder bags and ladies handbags, classic handbags, luxury briefcase, womens leather shoulder bags, leather wash bag and leather gifts for men in brown, tan and black. All our luxury Italian leather goods come with a full guarantee.
HANDMADE IN ITALY
ABOUT MAXWELL–SCOTT
Our family-run business was founded by English entrepreneur William Scott Forshaw in 2002, championing the values of superior quality, timeless style and durability. Renowned for creating forever leather bags and accessories to be passed down through generations, we continue to be inspired by the iconic shapes, effortless style and extraordinary precision that is synonymous with fine British design.
We’re a luxury brand that genuinely cares (you’ll find no greenwashing here). We sustainably source only the finest, most durable full grain leather, and trust expert leather artisans to handcraft our premium leather bags and accessories at a highly-regarded atelier in Italy — we always have, and we always will.
WHAT SETS US APART
We believe in fine quality, genuine leather goods that are made to last, which is why we offer a unique 25-year warranty and friendly, hassle-free customer service for your peace of mind. You can trust us to ensure that your luxury Italian leather bag or accessory will be handcrafted, quality checked, wrapped and delivered to you with pride and care. Our love for leathercraft begins with the journey of our products, and ends with our satisfied customers — we’re here to assist you with your purchase, every step of the way.
Informações de contato
Unit 9 Hassacarr Close,, YO19 5SN, York, Reino Unido
- 0870 242 4684
- info@maxwellscottbags.com
- www.maxwellscottbags.com
4,6
Excelente
904 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
The Calvino 5 years later
I purchased The Calvino about 5 years ago. It goes to work with me every day and has traveled the US and Europe on business trips. The bag is as good now as it was the day I received it. I can't imagine having a better looking, higher quality bag. Its perfect for business people 'on the go'... not so slim that it only fits your laptop, and not so large that its too clunky to carry around.
I'd recommend the bag and the brand without reservation.... but it does seem that prices may have gone WAY up since I purchased yrs ago.
10 de outubro de 2025
Avaliação não solicitada
Resposta da Maxwell-Scott
Thank you so much for your review, Scott! It is great to hear that the bag is still being used everyday and you are happy with the look and quality. Due to a few different factors such as manufacturing costs, and courier costs to the US, our prices have increased, but we do feel that this is in line with the general increase over the last 5 years. We really appreciate you taking the time to leave this positive review and hope to assist you again in the future. Charlotte Forshaw - Customer Services Manager
The Medolla bag
The Medolla bag
The customer service was excellent. The bag is of exceptional quality and spacious on the inside. Beautifully made.
16 de setembro de 2025
Resposta da Maxwell-Scott
We are very grateful for your review. It is great to hear that you were impressed with our customer service, as well as the quality of the bag! Charlotte Forshaw - Customer Services Manager
Resposta da Maxwell-Scott
レビューをありがとうございます！
新しい商品の色と質感をお気に召していただき、大変嬉しく思います。Charlotte Forshaw - カスタマーサービスマネージャー
Thank you for your review! We are very happy that you like the color and texture of your new items. Charlotte Forshaw - Customer Services Manager
Resposta da Maxwell-Scott
We are pleased to hear that you are happy with the items you have received. We really appreciate your orders over the past few months and hope to assist you again in the future. Charlotte Forshaw - Customer Services Manager
The outstanding help I received from…
The outstanding help I received from Sam and Charlotte with the processing of my order and the patience they demonstrated in guiding me on payment options. Maxwell-Scott is very lucky to have them in their customer services team. Neither of them could have been more charming and prompt with my many queries. Am also very pleased with the product I purchased!
12 de setembro de 2025
Resposta da Maxwell-Scott
Thank you very much for such a lovely review, Susan! We are thrilled to hear you are happy with the product purchased, but also with the support and care you received from both Sam and I. We hope to assist you again in the future. Charlotte Forshaw - Customer Services Manager
They were very quick with replying to…
They were very quick with replying to emails and very helpful in regards to anything I asked. The only thing I didn’t like about them was they occasionally (but not very often) didn’t answer their calls (even though I called during their contact centre hours). There were some nights (because they’re 11 hours behind me) where I had to call FOUR TIMES for someone to answer!!!
28 de agosto de 2025
Resposta da Maxwell-Scott
Thank you for your kind words and for taking the time to share your experience. We're really glad to hear that you found our team helpful and responsive over email. We truly appreciate your feedback about the phone calls. As a small, family-run business with a tight-knit team, there are moments when we're away from our desks helping in other areas like shipping or handling deliveries. During these times, we may occasionally miss a call, however, we always check for voicemails and aim to follow up as quickly as possible.
In your case, since we were actively communicating via email at the same time, we believed everything was being addressed there. We completely understand how frustrating that must have been for you not receiving an answer to the calls, especially with the time difference. We're constantly working to improve our processes and availability, and your feedback helps us do just that.
Thanks again for your support. Charlotte Forshaw - Customer Services Manager
Professionalità.
28 de agosto de 2025
Resposta da Maxwell-Scott
Siamo lieti che tu sia soddisfatto del tuo ordine e ti ringraziamo per la tua recensione. Charlotte Forshaw - Responsabile del servizio clienti
We are pleased you are happy with your order and thank you for your review. Charlotte Forshaw - Customer Services Manager
Resposta da Maxwell-Scott
We are pleased to hear you like the quality. Thank you for your review! Charlotte Forshaw - Customer Services Manager
Resposta da Maxwell-Scott
We are grateful for your review, Carina! We are happy to hear you like the quality of the item and our customer services team! Charlotte Forshaw - Customer Services Manager
Product meats the expectations,
Product meats the expectations,
probably because of secundary delivery companies only delivered 1 week later than promised
26 de agosto de 2025
Resposta da Maxwell-Scott
Thank you for your review! We are happy to hear that the product has met your expectations. We appreciate you taking the time to leave this review. Charlotte Forshaw - Customer Services Manager
Resposta da Maxwell-Scott
Thank you for your review! We are happy to hear you like the product and were happy with our service. Charlotte Forshaw - Customer Services Manager
Happy about the general experience
Happy about the general experience
Product of great quality.
31 de julho de 2025
Resposta da Maxwell-Scott
We are pleased that you are happy with your experience and find the product to be great quality. Thank you for leaving us a 5 star review! Charlotte Forshaw - Customer Services Manager
Thumbs up to Maxwell Scott
Thumbs up to Maxwell Scott.
In spite of a problem with their delivery partner. Maxwell Scott got on the case once the delay in delivery was reported and ensured their delivery partner attempted the delivery again and got my order to me in good time.
25 de julho de 2025
Resposta da Maxwell-Scott
Thank you for taking the time to leave a review! We are happy to hear that this arrived with you in time and apologise for the inconvenience caused with the courier. We hope to assist you again in the future. Charlotte Forshaw - Customer Services Manager
Superb service and craftsmanship you…
Superb service and craftsmanship you can trust.
2 de julho de 2025
Resposta da Maxwell-Scott
We are happy to hear you are impressed with the service and craftsmanship of your new bags. Thank you for leaving us a review! Charlotte Forshaw - Customer Services Manager
Take care with colours choice
Long time waiting.
Difficult to confirm colour choice witch result on a mistake.
23 de julho de 2025
Resposta da Maxwell-Scott
We thank you for your review, Antonio. We are sorry that the wait time was longer than we had expected. We can see that the colour ordered is the colour that was shipped and delivered, however, if you are wanting to change the colour this can of course be returned and exchanged. If you just reach out to our customer service team, they will be able to assist you further. Charlotte Forshaw - Customer Services Manager
Resposta da Maxwell-Scott
Bedankt voor uw beoordeling! We zijn blij te horen dat u tevreden bent met uw bestelling. Charlotte Forshaw - Manager Klantenservice
Thank you for your review! We are happy to hear that you are satisfied with your order. Charlotte Forshaw - Customer Services Manager
Arrived in very quick time
Arrived in very quick time! Bag itself is lovely - even though I have to downsize contents quite a lot! Have been seeking a decent green bag for ages - I have quite a few of your bags in any case...but one more won't hurt!!
17 de julho de 2025
Resposta da Maxwell-Scott
We are pleased to hear you are happy with your new bag. Thank you for taking the time to leave us a review! Charlotte Forshaw - Customer Services Manager
This is my second time around.
This is my second time around.
Purchase was easy and fast.
Can’t say the same for parcel,was a week late.
The leather is top quality. Love it
Michèle
4 de julho de 2025
Resposta da Maxwell-Scott
Thank you for your review, Michele! We are happy to hear you are pleased with the quality of the item you have received. We apologize for the delay with the shipment, it appears this was held up by FedEx at customs. We hope to assist you again in the future! Charlotte Forshaw - Customer Services Manager
Being told reliably
Being told reliably, and truthfully why my order was delayed, and emailing me to tell of its progress.
1 de julho de 2025
Resposta da Maxwell-Scott
We are pleased to hear you were happy with the communication received from our customer services team. Thank you for your review, Martyn! Charlotte Forshaw - Customer Services Manager
Good product but advertised delivery…
Good product but advertised delivery times should be more accurate on the website. Stated 3- 4 days and failed to mention stock is outside UK so that wasn't possible
30 de junho de 2025
Resposta da Maxwell-Scott
Thank you for your review, Karen. We appreciate the feedback regarding the delivery time and apologise that this order was delayed. We do hold some stock in our UK warehouse, but unfortunately on this occasion the item ordered was not available here, so did need to be ordered in from Italy. We are actively trying to work on improving this for our customers and hope that we may be able to assist you again in the future. Charlotte Forshaw - Customer Services Manager
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