I have been with medicash for quite a long time probably over 30 years,and have always found the system very easy to use and good value. It has improved considerably since one can photograph your rec... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
Excellent service ! Straight forward to make a claim and normally paid back into your bank within a week. Great options for what you can claim money back on , optical, dental, massages and osteopat... Ver mais
A empresa respondeu
Easy to submit claim via the app and received a decision within 24 hours. Paid to bank account within about 3 days. Excellent service.
A empresa respondeu
I submitted all I was advised to submit and they moved the goalposts. They do not want tp pay out despite having the dentist, the receipt, the amounts that match, the payment method.
Detalhes da empresa
Escrito pela empresa
Everyday health cover and health insurance from Medicash; affordable healthcare cash plans and health Insurance for families, individuals and businesses.
Informações de contato
One Derby Square, L2 1AB, Liverpool, Reino Unido
- 0800 011 2222
- marketing@medicash.org
- www.medicash.org
4,6
Excelente
7 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 98% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da Medicash
Hi Geeta,
Thank you for your 5* review! We're so pleased to hear your positive feedback regarding our claiming service.
We look forward to processing your next claim.
Kind regards,
Hannah
Resposta da Medicash
Hi Kimmy,
Thank you for your 5* review! We're so pleased to hear that you're enjoying the benefits of your cash plan.
Please do not hesitate to reach out should you need anything from us.
Kind regards,
Hannah
First time I’ve claimed on the app so…
First time I’ve claimed on the app so easy to use I also called Medicash customer service great person on the line very knowledgeable and helpful.
1 de junho de 2026
Avaliação não solicitada
Resposta da Medicash
Hi Brian,
Thank you for your 5* review! It's great to hear that you're finding our claiming process easy and our customer service team knowledgeable and helpful.
We look forward to processing your next claim.
Kind regards,
Hannah
Resposta da Medicash
Hi Janet,
Thank you for your 5* review! We're so pleased to hear your positive feedback regarding our claiming process.
Please do not hesitate to reach out should you need anything from us.
Kind regards,
Hannah
Sales call with attitude
I left MediCash when I stopped working for a company providing such benefit about 2 months ago. Today I got cold call from Medicash sales offering if I wanted to join privately. I was walking when he called, tried to be as careful as possible to avoid someone snatching my phone while on the call. I said one word, "No ... ", the sales cut me short after the first word, few words and hung the word, not even goodbye or "no worry".
Great attitude!
29 de maio de 2026
Avaliação não solicitada
Resposta da Medicash
Hi Evelyn
I'm really sorry to hear about your experience. This is obviously not the level of service that we would expect and can only apologise.
I've raised this with the relevant Team Leader to look into to ensure this does not happen again in the future. If possible, are you able to respond to our request for more information so we can look into this further?
Thank you for bringing this to our attention.
Kind regards,
Hannah
Been with medi cash over 25 years very…
Been with medi cash over 25 years very efficient and professional, and their customers service is top 👌
Kind regards
I.najak
28 de maio de 2026
Avaliação não solicitada
Resposta da Medicash
Hi Ikcky,
Thank you for your 5* review! We're delighted to hear your positive feedback and that you've been with us for over 25 years.
We look forward to processing your next claim.
Kind regards,
Hannah
Website easy to follow
Website easy to follow. Prompt payment of amount claimed. Would recommend.
28 de maio de 2026
Avaliação não solicitada
Resposta da Medicash
Hi Jan,
Thank you for your 5* review! We're so pleased to hear that your positive feedback regarding our website and claiming process.
Please do not hesitate to reach out should you need anything from us.
Kind regards,
Hannah
Good customer service, despite having an issue originally, they quickly addressed this. Overall offered a quick and efficient service
I’ve recently joined up with Medicash through a company benefit, having used another well known health cash plan provider for many years. I originally experienced an issue as I submitted two claims for the same category on the same date, for the same amount, so I can understand their confusion. As a result one claim was declined as they believed it was the same claim, however they fixed the issue and paid out the second claim promptly following bringing this to their attention. A little better attention to detail is needed by the claims team. Due to the issue experienced, i have dropped one star, but otherwise they were quick to address the issue.
23 de maio de 2026
Avaliação não solicitada
Resposta da Medicash
Hi Chris,
Thank you for responding to our request for more information. Apologies, when the team have looked into this further, it was a simple case of human error as the receipts provided were so similar. Thanks for flagging it with us, your second claim will be paid today. The quickest way to flag issues like this is to call us on 0151 702 0265 and we can rectify ASAP.
Kind regards,
Hannah
________________________________________________________
Hi Chris,
I've flagged this with our Customer Care Team to look into for you. To help us locate your policy and recent claim submissions please can you complete the request for more information that we've just sent.
Hopefully we can get this resolved quickly for you.
Kind regards,
Hannah
My claim was dealt with very quick
My claim was dealt with very quick, and its easy to claim using the app.
1 de maio de 2026
Avaliação não solicitada
Resposta da Medicash
Hi Alan,
Thank you for your 5* review! We're so pleased to hear that you're finding our claiming process easy and quick via our app.
We look forward to processing your next claim.
Kind regards,
Hannah
Easy to use app and fast claim process
Easy to use app and fast claim process. Really happy.
1 de abril de 2026
Avaliação não solicitada
Resposta da Medicash
Hi Steven,
Thank you for your 5* review! It's great to hear that you're finding our app easy to use and claiming process fast.
Please do not hesitate to reach out should you need anything from us.
Kind regards,
Hannah
Fast and efficient claims settlement…
Fast and efficient claims settlement with super friendly staff available should queries arise. I have been with Medicash since the 1970s and have always been able to rely on them.
21 de maio de 2026
Avaliação não solicitada
Resposta da Medicash
Hi Michael,
Thank you for your 5* review! We're delighted to hear that you're finding our claiming process fast and efficient and that you've been with us since the 1970s.
We look forward to processing your next claim.
Kind regards,
Hannah
Fast Efficient Service
Very easy to put a claim in via the online portal and very quickly processed
12 de março de 2026
Avaliação não solicitada
Resposta da Medicash
Hi,
Thank you for your 5* review! We're so pleased to hear that you're finding our claiming process easy and quick.
Please do not hesitate to reach out should you need anything from us.
Kind regards,
Hannah
Great App
The App makes the process so much easier. Payment is quick and efficient. Communication excellent
28 de abril de 2026
Avaliação não solicitada
Resposta da Medicash
Hi Sue,
Thank you for your 5* review! We're so pleased to hear your positive feedback regarding our app and communication.
We look forward to processing your next claim.
Kind regards,
Hannah
Great scheme to help with medical costs
Great scheme to help with medical costs
25 de maio de 2026
Avaliação não solicitada
Resposta da Medicash
Hi Brenda,
Thank you for your 5* review! It's great to hear that you're enjoying the benefits of your cash plan.
Please do not hesitate to reach out should you need anything from us.
Kind regards,
Hannah
Very Happy Customer
I have been with Medicash for many years and I am very pleased with the service and ease of use when using the app. Very happy customer
22 de maio de 2026
Avaliação não solicitada
Resposta da Medicash
Hi Angela,
Thank you for your 5* review! We're delighted to hear that you're finding our app easy to use and that you've been with us for many years.
We look forward to processing your next claim.
Kind regards,
Hannah
Great service hassle free claims
Great service hassle free claims
22 de maio de 2026
Avaliação não solicitada
Resposta da Medicash
Hi Dragos,
Thank you for your 5* review! It's great to hear that you're finding our claiming process hassle free.
Please do not hesitate to reach out should you need anything from us.
Kind regards,
Hannah
Resposta da Medicash
Hi Frances,
Thank you for your 5* review! We're so pleased to hear your positive feedback.
We look forward to processing your next claim.
Kind regards,
Hannah
Not as good as it used to be
Processing of claims has really slowed down, used to be dealt within 2-3 days but now 5 working days if you’re lucky. Admin & customer service needs to be reviewed as they all seem to read from a script & any correspondence is clearly copied & pasted
27 de março de 2026
Avaliação não solicitada
Resposta da Medicash
Hi Joanne,
Thank you for your review and feedback. We aim to process the vast majority of our claims within 5 working days, in fact we have processed 99.8% of claims within 5 working days so far this year.
That said, occasionally claims can take longer if they need more investigation, or during periods when we receive high claims volumes.
We'll also pass on your other feedback to the relevant teams. If you have any other questions though, please don't hesitate to contact us on 0151 702 0265 or by emailing us at customercare@medicash.org
Kind regards,
Hannah
The service is hassle free especially…
The service is hassle free especially when we live in a society that can bring on more anxiety over eventualities
21 de maio de 2026
Avaliação não solicitada
Resposta da Medicash
Hi Rodney,
Thank you for your 5* review! We're delighted to hear your positive feedback regarding our service.
Please do not hesitate to reach out should you need anything from us.
Kind regards,
Hannah
Speedy repayment of claims
The information provided on my insurance cover is clearly presented and when I have to make a claim, it's expedited quickly and with good communication on the process. And this hasn't changed in the 30 or so years I've had the policy!
16 de abril de 2026
Avaliação não solicitada
Resposta da Medicash
Hi Sally,
Thank you for your 5* review! It's great to hear that you're finding our claiming process quick and that you've been with us for such a long time.
We look forward to processing your next claim.
Kind regards,
Hannah
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