Memrise Avaliações 

138
O TrustScore é 2 de um total de 5

1,8

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

I cancelled my subscription, yet Memrise still charged my credit card even though my account clearly showed the subscription as cancelled. Chasing a refund is almost impossible—their instructions are... Ver mais

Avaliado com 2 de um total de 5 estrelas

Also die Übungen halten mich persönlich überhaupt nicht am Ball. Aber am schlimmsten fand ich jetzt, dass ich fast eine Stunde lang versuche mein Abo zu kündigen. Das Wort "cancel" löst automatisierte... Ver mais

Avaliado com 5 de um total de 5 estrelas

I think this is great for vocabulary, and free users, regarding about language plans and playing for this, I umderstan why, but one shouldn't be overly reliant on just one app for language learning... Ver mais

Avaliado com 1 de um total de 5 estrelas

Habe mich für die "lebenslange" Version für Englisch entschieden. Diese ist ihr Geld leider nicht Wert. Es fängt zwar ganz vielversprechend an, und ich war motiviert bei der Sache. Mit der Zeit verlag... Ver mais

A empresa respondeu

Detalhes da empresa


Informações de contato

1,8

Ruim

O TrustScore é 2 de um total de 5

138 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 4% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

1,8

Todas as avaliações

(138)

27 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Lack of Cultural Awareness

I am in the UK and have received an email from Memrise with the subject Line "Happy 11.11". In the the UK 11th November is our Remembrance Day for those who gave their lives for our today, therefore, a day of solemn reflection. Would you send out "Happy 09.11" emails to customers in the States? I thought not. Talk about tone deaf.

11 de novembro de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Immoral payments

Without any prior notification memrise took $100 out of my PayPal account as part of one of those very sneaky methods this company use to fleece people of their money. Surely there should be some warning that the payment is upcoming and more importantly when signing up for this app it should be clearly stated that this company plans to fleece your bank account every year thereafter. I haven't used the app since the first few months and they know that's the case with many people and prey on customers. Very unethical behaviour memrise

4 de setembro de 2022
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

sometimes uses bad English! to worse Chinese

Several times in the past week, Memrise has used slang american terms i do not know and local expressions which my partner ( native speaker with a doctorate in Law from Beijing) cannot understand.
several expressions used were sarcastic and thus could lead to offense. Others were coarse expressions a learner should avoid.

28 de agosto de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Learning Spanish on Memrise is…

Spanish on Memrise is brilliant. I've also tried Busuu and Duolingo but I like Memrise the best, as I am learning lots. Reviews about payments are nothing to do with the actual learning, so it's 5 stars from me!

4 de julho de 2022
Avaliação não solicitada
logotipo da Memrise

Resposta da Memrise

Hi Janet, great to hear you're having fun on Memrise! :) If you ever need any help, we're a click away: http://memri.se/support

Avaliado com 4 de um total de 5 estrelas

Déçue dans un premier temps suite à mon…

Déçue dans un premier temps suite à mon abonnement pour un an, car arrivée à la 7ième leçon gratuite en anglais, je me suis dit cette appli est géniale je vais continuer à perpète avec les leçons 8, 9, 10 etc. Et bien non, une fois inscrit, vous avez des versions originales en plus, des mots difficiles en plus, ... mais plus de leçons d'anglais en plus par exemple. Dommage, mais ça doit être normal vu le prix. C'est vrai que 7 leçons gratuites ! Sinon, j'ai appris beaucoup (3073 mots pour le moment à la 5 ième leçon), ce site est excellent, les cours sont très bien, je verrais après sur l'appli. Depuis quelques mois, il y a un pote IA avec qui faire des exercices de compréhension des mots appris, il corrige, répond aux questions. Ca permet de progresser. That's great !

1 de julho de 2022
Avaliação não solicitada
logotipo da Memrise

Resposta da Memrise

Hi there, thanks for your review. If you head to https://app.memrise.com/courses/, you can find more advanced community-created courses so you can continue your learning. In the meantime, keep an eye out on the website and app as we roll out our new experience (with a variety of new content) to our users 🙂

Avaliado com 1 de um total de 5 estrelas

They are thieves

They are thieves. I cancelled my subscription a year ago to find a year later they stole money from my account. I now have to freeze my account and report their transaction as fraudulent. They do not have a phone number and make it very difficult to get in touch with them.

20 de junho de 2022
Avaliação não solicitada
logotipo da Memrise

Resposta da Memrise

Hi Kerry, we're sorry you've had trouble getting in contact with us.

Please consult our FAQs page on how to request a refund. https://memrise.zendesk.com/hc/en-us/articles/360012535018-How-do-I-request-a-refund-under-the-30-day-money-back-guarantee-. If you have issues doing this, there is a link at the bottom of this article to get in touch with the Support team directly. You may receive an automated response, but just reply to this and you'll come through to an agent.

I hope this helps for now.
Memrise team

Avaliado com 1 de um total de 5 estrelas

Memrise betrays paying members regularly

Memrise has changed their interface several times for the worse, violating the terms of when a person subscribed. For example, they eliminated the Mems (user created graphics to memorize words). This was a basic fundamental feature of their app!

The management has been very incompetent at providing an interface that has features users like. Just the opposite, in fact.

In recent years their main motivation is to monetize their lousy lessons and try to sideline the user created lessons.

Totally disgusting organization.

7 de abril de 2022
Avaliação não solicitada
logotipo da Memrise

Resposta da Memrise

Hi, thank you for taking the time to write a review.

Rest assured that we’ll keep monitoring and reviewing all comments you and fellow learners share with us, which will help us map out the next steps for creating an experience that helps you to encode memories more effectively.

You can see more information on our decision to retire mems here: https://memrise.zendesk.com/hc/en-us/articles/4411959478545

Like any company, we simply cannot run without the support from subscriptions and/or ads. Having these in place allow us to develop and upgrade our course content, learning tech and overall app and web experience for you and all other language learners out there. We hope you can understand.

Avaliado com 2 de um total de 5 estrelas

It’s (C)over.

This was an ok if limited course of French phrases. I was minded to keep the subscription going even though I’ve finished the course but not now.

Why?

Because they’ve decided to use language lessons to push the Covid myth at a time when even the most enthusiastic street-clapper realises the whole thing was a big tech (Google demonetising media sites and Amazon removing them from servers if they don’t follow the narrative) big pharma (how many jabs do you need before you realise this is in no way anyone’s previous definition of a vaccine?) operation in control and profit.

Don’t believe me? Look at the profits big tech/pharma have made. Think you’re not brainwashed? See if you can resist parroting the responses to Covid skeptics that are simply figures given to you by these corporations via health services and Google searches (eg: “Oh but I didn’t end up in hospital or die because of the vaccine.”) Neither did 99.9% of people with Covid before any vaccine and many people turning up at hospital demanding oxygen did so because a device they bought off a pharmaceutical, probably via Amazon, told them they were suffocating.

And now we come to Memrise…

These people are actually dangling a grand in front of you (chance of winning? Infinitesimal!) if you mindlessly repeat in a foreign language all the mantras of the Church Of Covid like “I’m keeping others safe” and “Where’s the hand sanitiser?” and not forgetting the most insidious “Here’s my vaccination certificate” (In other words: “I’m not an unclean leper who needs to be forcibly removed from society.”).

Here’s a useful phrase you taught me.

J’ai arrêté ces cours

21 de março de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

A 5 year old could do better…

A 5 year old could write better translations for their Spanish 1 course. Absolutely embarrassing content, get a grip.

10 de março de 2022
Avaliação não solicitada
logotipo da Memrise

Resposta da Memrise

Hi, all of our official courses are created and verified by in-house translators. If you believe you have found errors, please let us know by visiting this link: http://memri.se/translation-errors. This will send the report to the Content team directly, who will review it as soon as possible. Please also feel free to reach out to the Support team at http://memri.se/support for any other issues 🙂

Avaliado com 2 de um total de 5 estrelas

App great, customer service non-existent

The app itself seems to be great. I like the way IT works.

HOWEVER, their customer support sucks.
I paid for the Valentine's Day deal (buy one, get one to share) on the 11th, four days ago. They were supposed to send a code that I could forward to my partner, so she could upgrade her account. The email never came. It's not in my spam folder, or any other folder.

I sent in a ticket through their online form. I got an auto response to tell me to check my spam/other folders. I did, again. Nothing there. Then I replied back to them, as they instructed me to do in the email. I included my partner's account name and email. Still nothing.

I even attempted to post something on their community forum. But in order to log into it, you have to confirm your email. Nothing came to my email box, in any folder. So now, I'm here, complaining.

I don't really want to cancel my subscription (not even sure that would work), because I like the app itself. There isn't a better option out there for European Portuguese. I see that they have responded here to some people. Maybe they'll actually monitor this forum. I ain't holding my breath. But if they DO RESPOND, DO NOT tell me to check my damned spam folder again.

unhappy customer, Steve Bivans

14 de fevereiro de 2022
Avaliação não solicitada
logotipo da Memrise

Resposta da Memrise

Hi Steve, really glad to hear you're enjoying using Memrise 🙂

We're sorry that your experience with the Customer Service team hasn't been a smooth one. We are investigating on our side why you didn't receive the initial code to gift to a friend.
Unfortunately, at busier times, responses can take a little longer and we do ask that people refrain from sending multiple messages as this delays responses even further. I can confirm that your friend's free gift has now been activated, but should you need help with anything else simply reply to the latest email you've received 🙂

Many thanks,
Memrise team

Avaliado com 2 de um total de 5 estrelas

un peu déçue

bonjour. Cette application ne permets pas d'apprendre correctement la langue. Par exemple, elle nous fait apprendre des phrases inintéressantes et même des mots vulgaires (bourrés, ...) Après plus de un mois, je suis déçue. Dommage que je suis abonnée pour un an. Je m'y attelle quand même....

9 de fevereiro de 2022
Avaliação não solicitada
logotipo da Memrise

Resposta da Memrise

Hi, I hope you don't mind me replying in English. Thank you for taking the time to write a review. We're really sorry to hear you're not satisfied. At Memrise we aim to teach you more than the traditional textbook stuff - this is why we include words used in everyday life like this. Please note you can ignore words and phrases by following these instructions: https://memri.se/2ul. We're always glad to hear your thoughts, please reach out to us via http://memri.se/support. We hope this helps for now. Best, Memrise team

Avaliado com 1 de um total de 5 estrelas

Too many bugs and on some courses…

Too many bugs and on some courses simply blocks you moving forward because of bugs

30 de janeiro de 2022
Avaliação não solicitada
logotipo da Memrise

Resposta da Memrise

Hi there, we're sorry to hear you're experiencing issues with Memrise! Could you kindly get in touch in the app or via http://memri.se/support to provide more details on the bugs and which courses they affect? We'll sort out any issues as soon as possible.

Best wishes,
Memrise team.

Avaliado com 1 de um total de 5 estrelas

I cancelled my Memrise subscription on…

I cancelled my Memrise subscription on the 28th August 2021 as per their cancellation guidelines below as I had subscribed via Google play.

''If you subscribed via Google Play, you can also follow these instructions to cancel your subscription.''

Money was taken off my PayPal account by Memrise on the 10th of October 2021. This should not have been taken as my Memrise subscription had been cancelled. My account has been inactive since August. I'm no longer subscribed to Memrise.

We have got in touch with Paypal and they say we need to get the refund from Memrise.

Please issue a full refund.

13 de outubro de 2021
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Très bonne application pour étudier les…

Très bonne application pour étudier les langues. Rien à redire en ce qui concerne la langue à apprendre. Ce n'est pas le cas de la traduction en français qui est très indigente voire vulgaire.

10 de outubro de 2021
Avaliação não solicitada
logotipo da Memrise

Resposta da Memrise

Hi Françoise, thanks so much for your review. We do our best to review all our courses to ensure they don't include errors, however unfortunately some of them might slip through the net every now and then 🙂 If you have spotted an error on an official Memrise course, please fill in this form with the details: https://memri.se/translation-errors. This will then be reviewed by our content team, who will make any necessary changes at the earliest availability. Best wishes, Memrise team

Avaliado com 1 de um total de 5 estrelas

Memrise à débiter mon compte sans mon…

Memrise à débiter mon compte sans mon autorisation, j'ai demandé le remboursement, j'ai reçu une réponse négative de robot à deux reprises, j'ai renouvellé ma demande, toujours le même type de courrier mail en guise de réponse. Je me demande si d'autres personnes ont eu ce même problème. Pour moi c'est pratiquement du ... . C'est du ... et je vais le divulguer (dernière modification) et ce n'est pas le bon endroit pour en parler. Presque 80€ de subtilisation frauduleuse sans pouvoir rien y redire !!!! Non...Suite à votre réponse because in english, voici mon message : At in your language it's how to get sucked... and I will not stop there in my demonstration, .... !!! (suite du 24/08/2021) Au final, ils ont accepté le remboursement, suite à ce message, je les remercie d'avoir réglé le problème, et corrige le contenue de ma plainte en enlevant le mot "voleur" de mes phrases.

23 de setembro de 2021
Avaliação não solicitada
logotipo da Memrise

Resposta da Memrise

Hi Drev, thank you for your review. I hope you don't mind me replying in English. Please note that as you upgraded to one of our subscription plans, your membership was renewed as per our terms of use (https://www.memrise.com/terms). I've just followed up on your email, so do check when you can 🙂

Avaliado com 5 de um total de 5 estrelas

Amazing

Amazing, good for languages but if you go on user-generated courses you can learn pretty much anything
including Languages, Geography, History, Math, etc. not to mention that there are 100+ languages available in the languages section (user-generated) for speakers of So many languages. And the best thing is that it's FREE. But I'm having a minor problem: the geography courses I've got in the pc version are not showing in the mobile one, why?

14 de junho de 2021
Avaliação não solicitada
logotipo da Memrise

Resposta da Memrise

Hi, thanks for your review. So glad to hear you are enjoying using Memrise!
If you have started a course on the website, it should appear on your app to continue as long as you are signed into the same account.
Can you please try logging out and then in again? This will ensure the app is synced with the servers.
If you need any further help, please don't hesitate to reach out to our Support team via https://memri.se/support 🙂

Avaliado com 5 de um total de 5 estrelas

Super apka

Super apka! Motywuje do nauki. :D

10 de junho de 2021
Avaliação não solicitada
logotipo da Memrise

Resposta da Memrise

Glad to hear you are enjoying using Memrise! Happy learning! 🤩

Avaliado com 1 de um total de 5 estrelas

This company will not stop charging my…

This company will not stop charging my card. I have requested to have them stop multiple times. They do not have a phone number and only email automated responses. Buyer beware this is a fraudulent company.

24 de maio de 2021
Avaliação não solicitada
logotipo da Memrise

Resposta da Memrise

Hi Ryan,

Thanks for taking the time to write a review and provide feedback on your experience with Memrise. We're sorry that cancelling your subscription hasn't been a straightforward process.

In order to provide a fast and efficient experience for users contacting the Support team, we use automations to cover our most frequently asked queries. In response to your enquiry, you will have likely received information on how to cancel and request a refund. When these automations are sent, the case is considered as 'closed' unless the user responds again. If the user does respond, the message comes through to our team to look into. This is all detailed in the automated-response. Therefore, please simply reply to the latest message from Memrise and a Support team member will take a look 🙂

Kind regards,
Memrise team

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