Memrise Avaliações 

138
O TrustScore é 2 de um total de 5

1,8

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

I cancelled my subscription, yet Memrise still charged my credit card even though my account clearly showed the subscription as cancelled. Chasing a refund is almost impossible—their instructions are... Ver mais

Avaliado com 2 de um total de 5 estrelas

Also die Übungen halten mich persönlich überhaupt nicht am Ball. Aber am schlimmsten fand ich jetzt, dass ich fast eine Stunde lang versuche mein Abo zu kündigen. Das Wort "cancel" löst automatisierte... Ver mais

Avaliado com 5 de um total de 5 estrelas

I think this is great for vocabulary, and free users, regarding about language plans and playing for this, I umderstan why, but one shouldn't be overly reliant on just one app for language learning... Ver mais

Avaliado com 1 de um total de 5 estrelas

Habe mich für die "lebenslange" Version für Englisch entschieden. Diese ist ihr Geld leider nicht Wert. Es fängt zwar ganz vielversprechend an, und ich war motiviert bei der Sache. Mit der Zeit verlag... Ver mais

A empresa respondeu

Detalhes da empresa


Informações de contato

1,8

Ruim

O TrustScore é 2 de um total de 5

138 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 4% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

1,8

Todas as avaliações

(138)

27 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

AVOID

AVOID. I got a good flow going with a good course that slowly built up competency; then suddenly it all stopped - access denied. The courses are now all user generated. Someone at Memrise decided it needed a revamp. It is now ..... Hopeless. Poor quality lessons delivered in a thoughtless way.

20 de fevereiro de 2024
Avaliação não solicitada
logotipo da Memrise

Resposta da Memrise

Hi, could you please reach out to our Support team at cs@memrise.com? We'd like to look into the progress you seem to have lost.
For your reference, we have now launched Community Courses on their own unique website: https://community-courses.memrise.com/signin. To access your community courses, follow this link and use your existing Memrise login credentials.
Many thanks

Avaliado com 1 de um total de 5 estrelas

This site has gone from bad to worse

This site has gone from bad to worse. I rely heavily on community courses to teach my students and now they can no longer access these courses via the app. All promotions for the new look app stated “coming in the autumn “ and then they swooped in early and removed all commuity courses (from the app) without warning. I had great difficulty finding my courses again and the app functionality is now gone for these courses several months ahead of schedule

1 de fevereiro de 2024
Avaliação não solicitada
logotipo da Memrise

Resposta da Memrise

We have now launched Community Courses on their own unique website: https://community-courses.memrise.com/signin. To access your community courses, follow this link and use your existing Memrise login credentials.

All progress you made on community courses will still be there and you'll still have the ability to join new community courses, as well as create them. The only thing you won't be able to do is access these on the Memrise app.

Avaliado com 1 de um total de 5 estrelas

I bought a Lifetime membership

I bought a Lifetime membership. Not knowing they would change the whole thing weeks later. Now it sucks, no use, garbage. Cannot recommend it!

6 de fevereiro de 2024
Avaliação não solicitada
logotipo da Memrise

Resposta da Memrise

Sorry to hear you feel this way. We'll continue to bring new features and improvements to the new app . If you have a moment, please reach out to us at cs@memrise.com so that we can gather your feedback to pass on to the relevant teams for improvements. Thanks, Memrise team

Avaliado com 5 de um total de 5 estrelas

Tout d'abord,ce que je trouve bien…

Tout d'abord,ce que je trouve bien concernant cette plateforme est le fait d'être complémentaire aux autres méthodes d'apprentissage,en donnant un contact avec la langue des natifs. Les répétitions ont un rôle essentiel pour apprendre de nouvelles choses. C'est vraiment nécessaire de commencer avec Memrise ! Un grand Merci !

27 de janeiro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I am shocked

I am shocked. I was a happy, satisfied user. I knew there was Memrise. I knew there was this lovely app. I was using it to learn skills (for example, regions of Italy and other amazing and unique courses). There were years of YEARS there of learning. The skills and the words I was learning were saved there. It's impossible to restart: the lessons have been deleted. They no longer let me access these courses. Hours and hours, endless hours of practice. Suddenly, I accidentally pressed a button which was very big and always there. The button said "synch", it didn't say: "everything will be deleted if you press this button". Suddenly, all community courses are lost, all the content is lost. Everything is lost and now it's like I have never used this app before.
I read their FAQ. However, their FAQ was written before they made these changed. So, the FAQ was useless. So, basically, they removed all courses that I had (classical music, Lithuanian, etc) and all content, and all my learned words and skills, without any notice in just one-click!!!!!!!!!!!!!!!! I think that I could never imagine such a shocking experience for using their app. Worst experience I could ever imagine.. such awful experience to have everything removed and lost.. the work of YEARS... in few seconds WITHOUT NOTICE in just a click!!! Literally. Shame, I am never again going to use their services again. I would be happy to be paying them for year after year. But, I am never going to use it ever again in my life. It is truly a shock for me

2 de janeiro de 2024
Avaliação não solicitada
logotipo da Memrise

Resposta da Memrise

Hi Georgia. Your courses are not lost, community courses just don't exist in the new experience.
I can see you've spoken to our Support team and your account now is back to the old experience, so you can access your courses once again.

Avaliado com 3 de um total de 5 estrelas

Japanese not great, plus auto renewed without warning

Auto renewed without giving me any notice - my android phone broke 6 months ago and I replaced with an iPhone, so no longer have easy access to the Google Play store.
Memrise did not make it clear they would auto renew, and did not send any email stating they would be taking the money again, giving me no chance to log in on the browser and cancel.

As for the app itself, the Japanese was going great (that’s why I upgraded) until suddenly the next level threw in multiple Kanji with no Furigana, meaning it was very difficult to memorise without having prior knowledge of kanji (which is very advanced). Therefore I discontinued use after only a few weeks. Maybe other languages without complicated characters would be easier to master, but I am interested in learning Japanese.

Edit - Memrise have issued me a refund, so I have amended my review to 3 stars.

23 de dezembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Five german courses experience

I've been using Memrise for my language journey and must say, it's far superior to Doulingo in my opinion. My favourite feature is learn with natives, it provides an authentic leaning experience. I've completed five German courses. The user-friendly interface and clear progression make my progress easy. The structured courses and spaced repetition ensure knowledge retention.

8 de dezembro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

They charged me for no reason/subscription

They earlier this week charged my credit card £49.99 for a subscription which doesn't exist (meaning I couldn't actually ask for a refund as the website functionality required a subscription in the first place...)

I have asked them ~7 times to refund me my monies, and they have not done so yet. I am having to write to them repeatedly to get any response. The only response I've had was an illogical one that my refund was processed last week, which doesn't make any sense as the payment only came out this week...they are either extremely sophisticated cash flow managers or extremely terrible customer service providers...

They have terrible customer service, simply put.

DO NOT USE THIS COMPANY -- they clearly have extremely lax and potentially fraudulent billing processes, not to mention use of customer data

And their functionality, e.g. to actually get in contact with them!, is absolutely rock bottom in terms of customer expectations.

Terrible business

28 de novembro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

They don't listen to their customers

They don't listen to their customers ever. They have made several ugly redesigns, removed the mute feature, removing everything that made Memrise good in the first place in order to become a terrible second-rate version of Duolingo. This website used to be amazing! Now I'm not even sure how much longer the community courses will be up. As a paying user I am becoming more and more disillusioned with Memrise as time goes on.

4 de novembro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Good product, gradually becoming bad.

Memrise has a good product overall, but it has been going downhill recently. They have recently introduced new AI components which can be useful, but they seem to have disregarded the rest of their product to push these AI features over popular user features and issues that are repeatedly brought to their attention.

They operate Memrise in a very hands-off manner, and do not have much interaction with the community where a lot of us are very concerned with the longevity of the service currently due to repeated cutting of features and services, and rumors of major layoffs that Memrise refuses to address.

Recently, the community forum was removed without warning by Memrise, removing hundreds of hours of user content without a chance to save this information.

The AI voices they are now adding to certain words and phrases, while acceptable, are notably worse than the human voice acted voices that are on other words.

Overall, the service is gradually declining and Memrise is ignoring user criticisms in chase of profits, or at least that is the impression they are giving off.

The current product is acceptable and is a great resource, but they do not give me much confidence that it will remain that way, and won't leave me stranded trying to find another learning resource after I've already spent a lot of money and time at Memrise.

I truly want Memrise to succeed, and for them to succeed, they need to interact with and address user complaints, not just user praises.

Edit: As of a few days ago, they re-opened the community forums for 30 days to allow the saving of information that is needed from it. Review still stands at 1 star because this should have been allowed in the first place via an advance notice of the forum shutdown instead of a last minute response. This is the bare minimum expected of a responsible company, and it shows that the userbase is an afterthought to Memrise, not their primary concern.

24 de outubro de 2023
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

La méthode n'est pas bonne

La méthode n'est pas bonne. J'ai l'impression de n'apprendre que des listes de mots isolés ou des expressions sorties de leur contexte. Ce n'est pas comme cela qu'on apprend à parler une langue. Quant aux vidéos proposées, elles sont inutiles car elles sont proposées pèle-mèle, sans tenir compte du vocabulaire qui vient d'être appris ni du niveau de l'apprenant.

9 de outubro de 2023
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Good content, flaky software

The content is great but alas, like a lot of technology deployments these days, let down by poor software that obviously hasn't been tested. the French language course freezes, hangs, volume disappears and text for answers doesn't match the question. Working in software development for many years, I would be embarrassed if I was responsible for this. No notice taken of bugs reported.

3 de outubro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Inutile/perte de temps

Très mauvais la plus part des traductions sont hasardeuses et certaines fausses, le site est buger et l'intérêt est très faible, passez votre chemin.

11 de junho de 2023
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Fine for vocab. Bad customer service

Okay for vocabulary, but bad customer service.

I think that the vocabulary on offer is pretty much fine to get started, being mostly useful, commonplace words. The system of spaced repetition is also useful.

However, the intermediate and advanced sections are not as good, and I find that it really struggles with languages which use a different script such as Japanese, Chinese, or Arabic.

The customer service is also not very good at all. When trying to discuss issues with the billing on my account, I received only automated responses and am still waiting for a human operator to contact me.

28 de abril de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Mon expérience d'apprentissage de l'italien avec Babbel, Memrise est une alternative prometteuse

J'ai eu des difficultés à progresser au niveau A2 en italien avec l'application Babbel. Cependant, j'ai découvert une alternative qui m'a facilité l'apprentissage de la langue : une autre application dont je suis très satisfait.

Je pense que pour les personnes qui rencontrent des difficultés avec Babbel, cette nouvelle application peut apporter un véritable avantage dans l'apprentissage d'une langue étrangère. Personnellement, j'ai constaté une amélioration significative de mes compétences linguistiques depuis que j'utilise cette nouvelle application. Je recommande donc vivement cette alternative à tous ceux qui cherchent une méthode efficace pour apprendre une langue étrangère.

6 de abril de 2023
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Memrise is good for what it does

Memrise is good for what it does, which is a flashcard application. I heard great reviews about anki but the learning curve is steep. I was using the free version earlier and upgraded to paid version last black friday and the user experience is way better. I am still working through the french lesson, and compared to other apps, it is not that useful, well, better than nothing. Its real strength is really as flashcard app, where you plug in the cards that you want to study.

3 de março de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Mostly outstanding, but simple changes can make it better

Memrise is an excellent tool for memorizing specific words and phrases, unlike any other app, where vocabulary constantly slips out of your mind. It has a superior authenticity compared to other programs, especially Duolingo: Memrise's courses have absolutely zero nonsense content, and most vocabulary is followed by a video of real natives saying it, leading to correct pronunciation. Plus, if you discover a gap in one of its official courses, you can usually find a user-created course that fills in that gap. In addition to courses, Memrise makes language learning even more enjoyable by enabling users to watch further authentic videos (though some require a subscription) and testing writing skills with a robot. So the app is useful, enjoyable and doesn't bombard you with email notifications every day, like "Do a lesson today!!" or something like that. (The ads are also not that annoying, IMOH, which goes against Duolingo (and the fact about email notifications)

The only issues:

1. Video & Listening exercises sometimes malfunction: clicking on the video / speaker button doesn't work

2. The Difficult Words can be quite annoying for non-subscribers only. If you accidentally got a word wrong due to a misclick in Speed review, it's automatically marked as Difficult (sometimes it marks it as difficult when you get it right!), but you have to rummage through hundreds or thousands of words to find the one word, and then keep on doing reviews for that Level in order to reach that word and undo the Difficult words. Just curious, because if Difficult Words are a Pro feature then why give the frustrating "half" to non -Pro users.

3. Leads to the final issue: non-Pro subscribers are given the buttons for Pro features, e.g. Difficult words, Learn with Locals. It can be somewhat irritating to have obstacles to your learning path.

2 de janeiro de 2023
Avaliação não solicitada

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