Sam was a tremendous help after banging our heads against the wall with Openreach. Got everything sorted, installed and working. Great communication and always checked we were happy and understood wha... Ver mais
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Veja o que dizem as avaliações
We had issues with our landline office phones going back to March, whenever we received a call on one phone the caller was so distorted we found it hard to understand what was said which resulted in... Ver mais
The team at Meraki were extremely helpful when we set up our new phone system. Our customers have given us feedback that our IVR is a lot more structured now which as a business is nice to hear. could... Ver mais
A empresa respondeu
We have recently switched our company phones and broadband over to Meraki Group. The customer service from everyone has been great! Sam and Andrew were exceptional during the installation, so patien... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
At Meraki Communications, we deliver bespoke, affordable and business-boosting telecoms systems to small and medium sized businesses across the UK.
Informações de contato
4,8
Excelente
561 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Very happy with the service
Very happy with the service, had a complete nightmare with my old provider. The whole process from start to finish was easy, cheaper and no downtime! Special thank you to charlotte in the sales team who was so helpful
16 de dezembro de 2024
Avaliação não solicitada
Resposta da Meraki Communications
Thank you so much for taking the time to share your positive experience — we really appreciate your feedback! ⭐
We’re pleased to let you know that we are now offering additional IT services as part of our packages. You can find more details on our website, or if you’d prefer to speak to someone directly, give us a call on 0330 320 3331 and our team will be happy to help.
Kind regards,
The Meraki Communications Team
Quick and easy
I’d just like too say how much of a help one of your colleagues was her name was jaz, she helped me understand things easily and the customer service was top tier. moving over too digital couldn’t have been any easier and was a smooth quick process for me with no stress and struggles. Thanks so much for your help
17 de dezembro de 2024
Avaliação não solicitada
Resposta da Meraki Communications
Thank you so much for taking the time to share your positive experience — we really appreciate your feedback! ⭐
We’re pleased to let you know that we are now offering additional IT services as part of our packages. You can find more details on our website, or if you’d prefer to speak to someone directly, give us a call on 0330 320 3331 and our team will be happy to help.
Kind regards,
The Meraki Communications Team
Excellent Service from Alex
I had a fantastic experience with Meraki Comms. Alex, who I spoke to, was incredibly helpful and professional. She really took the time to understand my needs and made everything so straightforward. It’s rare to find such great customer service these days. Highly recommend them
11 de dezembro de 2024
Avaliação não solicitada
Resposta da Meraki Communications
Thank you so much for taking the time to share your positive experience — we really appreciate your feedback! ⭐
We’re pleased to let you know that we are now offering additional IT services as part of our packages. You can find more details on our website, or if you’d prefer to speak to someone directly, give us a call on 0330 320 3331 and our team will be happy to help.
Kind regards,
The Meraki Communications Team
Spoke to Alex today
Spoke to Alex today, she was so professional and informative. She made the process easy to understand. Thank you for your help.
17 de dezembro de 2024
Avaliação não solicitada
Resposta da Meraki Communications
Thank you so much for taking the time to share your positive experience — we really appreciate your feedback! ⭐
We’re pleased to let you know that we are now offering additional IT services as part of our packages. You can find more details on our website, or if you’d prefer to speak to someone directly, give us a call on 0330 320 3331 and our team will be happy to help.
Kind regards,
The Meraki Communications Team
Alex
I spoke to Alex who was very helpful and friendly. She helped me get set up quickly and answered any questions I had. Thank you Alex!
17 de dezembro de 2024
Avaliação não solicitada
Resposta da Meraki Communications
Thank you so much for taking the time to share your positive experience — we really appreciate your feedback! ⭐
We’re pleased to let you know that we are now offering additional IT services as part of our packages. You can find more details on our website, or if you’d prefer to speak to someone directly, give us a call on 0330 320 3331 and our team will be happy to help.
Kind regards,
The Meraki Communications Team
Amazing customer service
Amazing customer service, Charlotte helped me through the whole process.
17 de dezembro de 2024
Avaliação não solicitada
Resposta da Meraki Communications
Thank you so much for taking the time to share your positive experience — we really appreciate your feedback! ⭐
We’re pleased to let you know that we are now offering additional IT services as part of our packages. You can find more details on our website, or if you’d prefer to speak to someone directly, give us a call on 0330 320 3331 and our team will be happy to help.
Kind regards,
The Meraki Communications Team
In safe hands
The installation of our new phone system was brilliant. Both technicians, Sam and Andrew were professional and patient with me. There was no disruption to running our business and I am very happy with their work.
5 de novembro de 2024
Avaliação não solicitada
Resposta da Meraki Communications
Thank you so much for taking the time to share your positive experience — we really appreciate your feedback! ⭐
We’re pleased to let you know that we are now offering additional IT services as part of our packages. You can find more details on our website, or if you’d prefer to speak to someone directly, give us a call on 0330 320 3331 and our team will be happy to help.
Kind regards,
The Meraki Communications Team
My advise is if your looking to change…
My advise is if your looking to change your phone system DO NOT touch this company. It has been a nightmare from the start (installed in May) and still not resolved 5 months later. They will come in and sell you the world, then do not fulfil the easy transition from current supplier.
No one is ever available to speak to when there is a question regarding "where's the payment" they seem to be in meetings from 9.00am to 5.00pm, but then again if they have other customers with the same issues, then maybe meetings 5 days a week is a must have to try figure out how to sort out the mayhem.
We are currently still being billed from our old supplier and new supplier so double bubble !
This company is an absolute shambles !
DON'T DO IT
We also lost a days trading due to the internet change over which again went Pete tong !
Yes they maybe cheaper but at the same time if you take into consideration the time I have spent trying to get this resolved it's NOT worth it.
Like they say "YOU GET WHAT YOU PAY FOR "
28 de outubro de 2024
Avaliação não solicitada
Outstanding staff and service from Meraki…
Changing over to an alternative phone supplier plus installing wifi at my small business was a daunting concern especially as I am limited in technical matters. I cannot speak highly enough of two gentlemen at Meraki for their help,patience and ability to get me set up. Initially in the planning stages,Liam who explained clearly how everything would be done and on the day of changeover,Jack who guided me through some technical problems in the set up.Unlike other firms where you are left waiting for ages wondering if you have been cut off or speaking to someone many hundreds of miles away who cannot grasp your problems,Jack was totally brilliant and determined to get me sorted with his friendly and clear instructions.I am very confident that I made the right choice to go with Meraki.
3 de outubro de 2024
Avaliação não solicitada
Resposta da Meraki Communications
Thank you so much for taking the time to share your positive experience — we really appreciate your feedback! ⭐
We’re pleased to let you know that we are now offering additional IT services as part of our packages. You can find more details on our website, or if you’d prefer to speak to someone directly, give us a call on 0330 320 3331 and our team will be happy to help.
Kind regards,
The Meraki Communications Team
Sam Borne
The installation, communication, and presentation were outstanding. Thank you for the excellent work, and special thanks to Sam Borne
25 de setembro de 2024
Avaliação não solicitada
Resposta da Meraki Communications
Thank you so much for taking the time to share your positive experience — we really appreciate your feedback! ⭐
We’re pleased to let you know that we are now offering additional IT services as part of our packages. You can find more details on our website, or if you’d prefer to speak to someone directly, give us a call on 0330 320 3331 and our team will be happy to help.
Kind regards,
The Meraki Communications Team
We’ve been using Meraki for our…
We’ve been using Meraki for our garage's communications, and we couldn’t be happier. The system has made it so easy for customers to reach us, whether they’re booking appointments or checking on their vehicles. The system and internet are reliable, easy to use, and has streamlined our customer service. We highly recommend Meraki to any business looking for a top-notch communications solution! Jack in the support teams a legend too! Great to have support on hand!
24 de setembro de 2024
Avaliação não solicitada
Resposta da Meraki Communications
Thank you so much for taking the time to share your positive experience — we really appreciate your feedback! ⭐
We’re pleased to let you know that we are now offering additional IT services as part of our packages. You can find more details on our website, or if you’d prefer to speak to someone directly, give us a call on 0330 320 3331 and our team will be happy to help.
Kind regards,
The Meraki Communications Team
Liam in Accounts
I've been dealing with Liam in Accounts today and he was very helpful in responding to all the questions I asked of him not only in an informative but also timely manner which I appreciate in a fast paced working environment like my own. Really positive experience and I'll be happy to email in future if I ever need anything else
23 de setembro de 2024
Avaliação não solicitada
Resposta da Meraki Communications
Thank you so much for taking the time to share your positive experience — we really appreciate your feedback! ⭐
We’re pleased to let you know that we are now offering additional IT services as part of our packages. You can find more details on our website, or if you’d prefer to speak to someone directly, give us a call on 0330 320 3331 and our team will be happy to help.
Kind regards,
The Meraki Communications Team
Recently dealt with Tayla
Recently dealt with Tayla, cant say anything bad she made the whole process simple, stress free and was a pleasure to speak to.
12 de setembro de 2024
Avaliação não solicitada
Resposta da Meraki Communications
Thank you so much for taking the time to share your positive experience — we really appreciate your feedback! ⭐
We’re pleased to let you know that we are now offering additional IT services as part of our packages. You can find more details on our website, or if you’d prefer to speak to someone directly, give us a call on 0330 320 3331 and our team will be happy to help.
Kind regards,
The Meraki Communications Team
I run a small recovery business and…
I run a small recovery business and have been using Meraki for a few years now. The service has been consistently reliable, and the app is perfect for what I need. It allows me to stay connected with customers and manage calls seamlessly, even when I’m on the move. Meraki has been a great fit for my business, and I couldn’t recommend it more highly!
11 de setembro de 2024
Avaliação não solicitada
Resposta da Meraki Communications
Thank you so much for taking the time to share your positive experience — we really appreciate your feedback! ⭐
We’re pleased to let you know that we are now offering additional IT services as part of our packages. You can find more details on our website, or if you’d prefer to speak to someone directly, give us a call on 0330 320 3331 and our team will be happy to help.
Kind regards,
The Meraki Communications Team
We've been using Meraki for our…
We've been using Meraki for our business telecoms, and it's been a game changer. Since we spend a lot of time away from the office, the mobile apps have made it incredibly easy to stay connected and continue working no matter where we are. Being able to speak with customers and manage our operations remotely has significantly improved our productivity. The service and solution are exactly what we needed, and on top of that, it's more cost-effective than our previous provider. We couldn’t recommend Meraki more – it’s been the perfect fit for our business!
5 de setembro de 2024
Avaliação não solicitada
Resposta da Meraki Communications
Thank you so much for taking the time to share your positive experience — we really appreciate your feedback! ⭐
We’re pleased to let you know that we are now offering additional IT services as part of our packages. You can find more details on our website, or if you’d prefer to speak to someone directly, give us a call on 0330 320 3331 and our team will be happy to help.
Kind regards,
The Meraki Communications Team
Tayla was amazing
Tayla was amazing, she had great customer service and overall so helpful
11 de setembro de 2024
Avaliação não solicitada
Resposta da Meraki Communications
Thank you so much for taking the time to share your positive experience — we really appreciate your feedback! ⭐
We’re pleased to let you know that we are now offering additional IT services as part of our packages. You can find more details on our website, or if you’d prefer to speak to someone directly, give us a call on 0330 320 3331 and our team will be happy to help.
Kind regards,
The Meraki Communications Team
When contacting Meraki
When contacting Meraki, they sorted my telephone problem straight away and was able to speak someone as well, Andrew was very helpful, and explained the problem, which was sorted quickly and easily.
4 de setembro de 2024
Avaliação não solicitada
Resposta da Meraki Communications
Thank you so much for taking the time to share your positive experience — we really appreciate your feedback! ⭐
We’re pleased to let you know that we are now offering additional IT services as part of our packages. You can find more details on our website, or if you’d prefer to speak to someone directly, give us a call on 0330 320 3331 and our team will be happy to help.
Kind regards,
The Meraki Communications Team
Great customer service Jack
Massive thank you to Jack, who helped me in a professional calm manor. Always there to answer my questions and very friendly. Would 10/10 use again. Thank you Jack!
8 de agosto de 2024
Avaliação não solicitada
Resposta da Meraki Communications
Thank you so much for taking the time to share your positive experience — we really appreciate your feedback! ⭐
We’re pleased to let you know that we are now offering additional IT services as part of our packages. You can find more details on our website, or if you’d prefer to speak to someone directly, give us a call on 0330 320 3331 and our team will be happy to help.
Kind regards,
The Meraki Communications Team
Great customer service
I had a few complications with my phone system, so I called up and jack was a great service, helped me through it all with very clear and informative instructions, would highly recommend to anyone.
16 de agosto de 2024
Avaliação não solicitada
Resposta da Meraki Communications
Thank you so much for taking the time to share your positive experience — we really appreciate your feedback! ⭐
We’re pleased to let you know that we are now offering additional IT services as part of our packages. You can find more details on our website, or if you’d prefer to speak to someone directly, give us a call on 0330 320 3331 and our team will be happy to help.
Kind regards,
The Meraki Communications Team
Excellent Customer Service
Just wanted to say thanks a lot for the excellent customer service in helping with our phone system! Jack was very helpul and great to work with setting us up with our phone system.
14 de agosto de 2024
Avaliação não solicitada
Resposta da Meraki Communications
Thank you so much for taking the time to share your positive experience — we really appreciate your feedback! ⭐
We’re pleased to let you know that we are now offering additional IT services as part of our packages. You can find more details on our website, or if you’d prefer to speak to someone directly, give us a call on 0330 320 3331 and our team will be happy to help.
Kind regards,
The Meraki Communications Team
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