Banner for Midland Heart

Midland Heart Avaliações 

1.757
•
O TrustScore é 4.5 de um total de 5

4,5

Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Lewis, Tevin and Hamza 3 lovely young men came to sort a damp issue within my property. Nothing was too much trouble very polite and respectful really put me at easy over job being done. Having ha... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

There's not enough thanks in this universe to give midland heart for helping me out of a domestic abuse situation. Rosie Ward was assigned as my tenancy case officer and she worked so hard with meetin... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Ian griffiths is incredibly professional he has been to my property more than once and each time I have been completely satisfied with his work he has completed, he is very friendly and polite also... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Oliver did a great job fitting my bathroom extractor fan. He was friendly, professional and got the job done with no fuss. Really happy with the work and would definitely recommend him. Thanks, Oliver... Ver mais

Detalhes da empresa

  1. Associação Habitacional

Escrito pela empresa

Midland Heart is a respected housing association providing quality, affordable homes across the Midlands. Since 1925, we’ve been committed to providing safe and well-maintained homes for individuals and families. Today, we manage thousands of homes across the region, and our mission remains the same - putting tenants at the heart of everything we do. We always listen to tenant feedback, invest in our neighbourhoods, and deliver a reliable repairs and maintenance service. Whether you live in one of our homes or are looking to join our community, we’re here to support you. Share your experience on our Trustpilot page and help shape the services we provide. (This profile is monitored Monday to Friday, 9am - 5pm. For emergencies, please call 0345 60 20 540.)


Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 98% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,5

Todas as avaliações

(1.757)

684 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Emergency call out guy mav excellent

Just had Mav come out in emergency call out to look a at leak under our kitchen sink which he has fixed. Great guy , had a laugh with us and he’s very down to earth ! Thank you mav for coming it quickly and solving the issue ☺️

15 de setembro de 2026
Avaliação não solicitada
logotipo da Midland Heart

Resposta da Midland Heart

Sounds like everything went smoothly, we're glad that the leak under your sink has been fixed now.

We'll be sure to pass on your feedback to Mav and his manager.

The team at Midland Heart.

Avaliado com 3 de um total de 5 estrelas

To be honest I'm happy over all

To be honest I'm happy over all

15 de setembro de 2026
logotipo da Midland Heart

Resposta da Midland Heart

We're glad to hear you're happy Ezekiel. If there's anything that we can help with, you can always give our Hub team a call.

The team at Midland Heart.

Avaliado com 5 de um total de 5 estrelas

Very friendly

14 de setembro de 2026
logotipo da Midland Heart

Resposta da Midland Heart

Thanks Albena, if there's ever anything that we can help with, you know where to find us.

The team at Midland Heart.

Avaliado com 5 de um total de 5 estrelas

Good service

Good service

14 de setembro de 2026
logotipo da Midland Heart

Resposta da Midland Heart

Thanks for the positive review Nawzad.

The team at Midland Heart.

Avaliado com 5 de um total de 5 estrelas

I made a call in to midland heart…

I made a call in to midland heart because I locked myself out of my property which has a communal door, rushing out I left my front door open but locked the communal door and left my keys inside. The young lady on the phone was so helpful and put out an emergency appointment straight away and also sought to see if any rangers were around the area to help, I needed to get in to take some morning medication as I am pregnant, so I was desperate and worried. Within only 10 minutes of waiting outside, Ranger Phil arrived to “save the day” I have seen him plenty of times so seeing a familiar face put me at ease. He was his normal friendly self and I thanked him plenty. Thank you for helping me Phil and the lady on the phone (sorry I didn’t get your name).

14 de setembro de 2026
Avaliação não solicitada
logotipo da Midland Heart

Resposta da Midland Heart

We're really glad to hear this has all been sorted. This happens to all of us, at least once in our lives where we've been locked out by mistake - it's never fun!

However, it's lovely to hear that you've been seeing our Rangers out and about in your neighbour. Each month, the team split up and try and visit all of our blocks to make sure everyone's safe and comfortable. We'll be sure to pass on your feedback.

The team at Midland Heart.

Avaliado com 5 de um total de 5 estrelas

Whewer and Tiery where very supportive…

Whewer and Tiery where very supportive and consider about doing the repairs around the home.

I would recommend them to do the repairs around my home again because as they completed a job they showed me where the repairs was and what they did to complete them.

Mannerable and respect to my property.

Miss Georgia Banks.

13 de setembro de 2026
Avaliação não solicitada
logotipo da Midland Heart

Resposta da Midland Heart

Hi Georgia, thank you so much for taking the time to leave a positive review. It's great to hear that you would recommend their services to others.

The team at Midland Heart.

Avaliado com 5 de um total de 5 estrelas

I can’t thank Paul Bird enough for all…

I can’t thank Paul Bird enough for all of his help. He’s done a few repairs on my home and he’s gone above and beyond every time. Super friendly, chatty and efficient. Thank you so much!

11 de setembro de 2026
Avaliação não solicitada
logotipo da Midland Heart

Resposta da Midland Heart

Thanks Star for taking the time to leave a lovely review, we'll be sure to share this with Paul and his manager.

The team at Midland Heart.

Avaliado com 5 de um total de 5 estrelas

My pipes had a leak and the nice young…

My pipes had a leak and the nice young man who came was lovely he had a look even though it was not his department I needed gas engineer because it was to do with radiator but investigated himself and got in touch with the right department so very happy it was sorted and he was very pleasant and helpful so yes very easy and painless visit and now waiting for the needed department to sort it out.

11 de setembro de 2026
Avaliação não solicitada
logotipo da Midland Heart

Resposta da Midland Heart

It's great to hear that the operative did everything they could to support you. If there's ever anything else, you know where to find us.

The team at Midland Heart.

Avaliado com 5 de um total de 5 estrelas

Mav done a brilliant job

Mav done a brilliant job, was polite and efficient. Happy with the work carried out, no mess left.

8 de setembro de 2026
Avaliação não solicitada
logotipo da Midland Heart

Resposta da Midland Heart

We're glad to hear it all went smoothly with the recent visit. If there's ever anything else, you know where to find us.

The team at Midland Heart.

Avaliado com 1 de um total de 5 estrelas

If I could have scored 0

If I could have scored 0, I would have. I am disgusted with the service provided with respect to repairs at my father's property. Communication is appalling, empathy and care for a vulnerable person is none existent. There's no process for works to be completed just hope for the best and deal with it day by day. Raised complaints, no one deals with it. I dread to think there's elderly out there with no family and just get left with such mess. 2 months have passed and no clear defined works to have the property ready for his returned.

1 de setembro de 2026
Avaliação não solicitada
logotipo da Midland Heart

Resposta da Midland Heart

Hi Chelsie, we're really sorry to hear that you havent had a smooth experience. We'd like to look into this to understand what's happened and be able to help, if you could send over an email to feedback@midlandheart.org.uk with the details and we can go from there.

The team at Midland Heart.

Avaliado com 5 de um total de 5 estrelas

Surveyor Ashish from specialist repairs…

Surveyor Ashish from specialist repairs visited toady to a mould survey. Done a thorough survey. Helped reset app and explained how to raise repair without having to call, made life easier. Very polite professional and respectful, wore shoe coverings too.

10 de setembro de 2026
Avaliação não solicitada
logotipo da Midland Heart

Resposta da Midland Heart

Hi Nazia, thank you so much for taking the time to leave a positive review. We're glad to hear everything went smoothly with the recent visit.

The team at Midland Heart.

Avaliado com 5 de um total de 5 estrelas

To Lewis and Liam.

To Lewis and Liam.
One hell of a team. Came in to sort a leak out and found half of our kitchen in the front room of our flat. To cut a long story short, the leaks were sorted and so was the kitchen fitted back in the kitchen. Attention to detail is their forte.
Absolutely Fabulous. Any other issues with this property I only wish this team of cheeky chaps would be available. Keep up with this great workmanship.
And thank you once again.
We have had this leak for over two years,causing severe Mould & damp conditions to live in
We where getting absolutely Nowhere with Midland Hart, It was falling on Deaf ears with them ....it was down to the great Tradesmen Liam & Lewis and their team that the leaks got repaired Not down to Midland Heart who have been nothing but hard work to get any repairs done ! Anyway it looks like things might.be going in the right direction now 🙏

8 de setembro de 2026
Avaliação não solicitada
logotipo da Midland Heart

Resposta da Midland Heart

Sounds like the team did a great in fixing the leak and helping to get your kitchen fitted back into place. We're glad to hear that you're happy with the recent experience.

The team at Midland Heart.

Avaliado com 5 de um total de 5 estrelas

Today I had inspection for mold and…

Today I had inspection for mold and damp, the inspection been carried by Stephen , very nice great and kind person !

9 de setembro de 2026
Avaliação não solicitada
logotipo da Midland Heart

Resposta da Midland Heart

Hi Marius, thank you so much for taking the time to leave a positive review.

The team at Midland Heart.

Avaliado com 5 de um total de 5 estrelas

Amazing all things were sorted…

Amazing all things were sorted perfectly, he was clear precise and a pleasure to have. I would recommend Martin to anyone, he even did more than expected I am greatful.

8 de setembro de 2026
Avaliação não solicitada
logotipo da Midland Heart

Resposta da Midland Heart

Hi Courtney we really appreciate you taking the time to leave a positive review. If there's ever anything else, you know where to find us.

The team at Midland Heart.

Avaliado com 4 de um total de 5 estrelas

The team member who came to do repair…

The team member who came to do repair was professional and polite throughout.
However I was disappointed with the length of time I had to wait for the repair to be done considering it was a water leak coming through the kitchen ceiling, all they mentioning is it coming through the lights I answered no but explained it was coming down into the boiler and there are electrical points around it . Overall not very good service recieved.

2 de setembro de 2026
logotipo da Midland Heart

Resposta da Midland Heart

Hi Mary, we're sorry to hear that the repair appointment took longer than expected. We know it's not ideal when you're having to live in the situation but we're glad to hear it's been sorted.

If there's ever any other appointments you feel an earlier date is needed, please give us a call and we can have a chat.

The team at Midland Heart.

Avaliado com 5 de um total de 5 estrelas

Mildheart is a great housing company

Midland house is a great company. They clean every 2 weekend they have a high standard for their home and any problems they sort it out very quickly

13 de fevereiro de 2026
logotipo da Midland Heart

Resposta da Midland Heart

We're glad to hear that you're happy with the recent communal area cleaning. If there's ever anything that we've missed or if you've got any questions, you can always give our Hub team a call.

The team at Midland Heart.

Avaliado com 5 de um total de 5 estrelas

Lewis and Thierry done an excellent job…

Lewis and Thierry done an excellent job , would recommend them to be used again I the future . They left the house/work area clean . Great service

4 de setembro de 2026
Avaliação não solicitada
logotipo da Midland Heart

Resposta da Midland Heart

We really appreciate you taking the time to leave a positive review.

The team at Midland Heart.

Avaliado com 5 de um total de 5 estrelas

They did an excellent job

They did an excellent job. In addition, they demonstrated a positive attitude, great efficiency, and exceptional professionalism. I am extremely pleased with the work they have done and truly appreciate their effort and dedication.

4 de setembro de 2026
Avaliação não solicitada
logotipo da Midland Heart

Resposta da Midland Heart

It's great to hear that our team left a positive impression. It's important to us that our tenants feel comfortable and reassured in the work that we do in our homes.

The team at Midland Heart.

Avaliado com 5 de um total de 5 estrelas

Ashish from specialist repairs team…

Ashish from specialist repairs team visited today. He was polite professional and was very thorough with the whole process.

4 de setembro de 2026
Avaliação não solicitada
logotipo da Midland Heart

Resposta da Midland Heart

It's great to hear that Ashish went through the entire process with you so you felt reassured on what was happening.

If there's ever anything else, you know where to find us.

The team at Midland Heart.

Avaliado com 5 de um total de 5 estrelas

Brilliant knowledge

Steve came out and completed a survey for mould and damp, and gave me a recommendation for a type of spray to use and told me where to get it from, he was polite and helpful with his knowledge about how to get rid of mould, and he also helped to tell me that my kitchen fan did not work, and that had me getting an appointment for MH to then come and fix which I have now got an appointment for the 14th.

2 de setembro de 2026
Avaliação não solicitada
logotipo da Midland Heart

Resposta da Midland Heart

It's good to hear that Steve was able to support you with the recent damp and mould issue and how to tackle it. If there's ever any concerns or you've got any questions, you can always give our Hub team a call at any time.

The team at Midland Heart.

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais