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Midland Heart Avaliações 

1.757
•
O TrustScore é 4.5 de um total de 5

4,5

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Lewis, Tevin and Hamza 3 lovely young men came to sort a damp issue within my property. Nothing was too much trouble very polite and respectful really put me at easy over job being done. Having ha... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

There's not enough thanks in this universe to give midland heart for helping me out of a domestic abuse situation. Rosie Ward was assigned as my tenancy case officer and she worked so hard with meetin... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Ian griffiths is incredibly professional he has been to my property more than once and each time I have been completely satisfied with his work he has completed, he is very friendly and polite also... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Oliver did a great job fitting my bathroom extractor fan. He was friendly, professional and got the job done with no fuss. Really happy with the work and would definitely recommend him. Thanks, Oliver... Ver mais

Detalhes da empresa

  1. Associação Habitacional

Escrito pela empresa

Midland Heart is a respected housing association providing quality, affordable homes across the Midlands. Since 1925, we’ve been committed to providing safe and well-maintained homes for individuals and families. Today, we manage thousands of homes across the region, and our mission remains the same - putting tenants at the heart of everything we do. We always listen to tenant feedback, invest in our neighbourhoods, and deliver a reliable repairs and maintenance service. Whether you live in one of our homes or are looking to join our community, we’re here to support you. Share your experience on our Trustpilot page and help shape the services we provide. (This profile is monitored Monday to Friday, 9am - 5pm. For emergencies, please call 0345 60 20 540.)


Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 98% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,5

Todas as avaliações

(1.757)

684 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Surveyor Ashish from specialist repairs…

Surveyor Ashish from specialist repairs visited today. Gone through the issues in details.
He was very attentive and helpful with raising additional repairs.

Overall, we are very happy with everything he has done.

2 de setembro de 2026
Avaliação não solicitada
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Resposta da Midland Heart

We're glad to hear that you're happy with the recent visit Ahlam - sounds like the visit went smoothly.

The team at Midland Heart.

Avaliado com 1 de um total de 5 estrelas

Damage to my doors

My grandchild with mental heath conditions also adhd and autism ,she broke at least 3/4doors of hinges in my house ,ive contacted midlandheart heart to fix the damage ..over a week ago ..no response ,dispite saying they will let repair department know ?

1 de setembro de 2026
Avaliação não solicitada
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Resposta da Midland Heart

Hi Teresa, we're sorry to hear what's happened. We understand that your grandchild wasn't aware of what they were doing. So that we can take a look into this for you to see what we can do, please could you send us an email to feedback@midlandheart.org.uk with your address and the details.

The team at Midland Heart.

Avaliado com 5 de um total de 5 estrelas

Problem with leaking toilet.

Paul Frankton came out to fix a leak in my upstairs toilet. He was very friendly, explained what the problem was and went above and beyond to fix the issue.

1 de setembro de 2026
Avaliação não solicitada
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Resposta da Midland Heart

It sounds like Paul did a good job in explaining the problem with the toilet. We're glad to hear it's all been sorted and that you're happy with the recent visit.

The team at Midland Heart.

Avaliado com 5 de um total de 5 estrelas

Steven was helpful and did very nice…

Steven was helpful and did very nice job. And put on show covers before coming inside. Thank you very much

28 de agosto de 2026
Avaliação não solicitada
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Resposta da Midland Heart

Hi Raheema, thank you so much for taking the time to leave a positive review of your recent experience. We're glad to hear everything went smoothly.

The team at Midland Heart.

Avaliado com 5 de um total de 5 estrelas

Surveyor Ashish from specialist repairs…

Surveyor Ashish from specialist repairs team visited today. He was polite professional and knowledgable. Explained the Post Inspection procedure prior to start the job. Very respectful.

26 de agosto de 2026
Avaliação não solicitada
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Resposta da Midland Heart

It's good to hear that Ashish explained the process when it comes to specialist repairs. We want our tenants to understand the repairs we're doing and how it affects your home.

The team at Midland Heart

Avaliado com 5 de um total de 5 estrelas

Stephen was the D&M man come to repair mould

Stephen was the D&M man come to repair my mould after a leak from the flat above. Not only did he repair the leak, he cleaned my hall wall up, repaired it and the painted it. Not only that, he did the same to my wet room ceiling which was also damaged. Well done Stephen and thank you. It is better than it was before.

21 de agosto de 2026
Avaliação não solicitada
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Resposta da Midland Heart

It sounds like Stephen did a brilliant job in making sure everything was sorted for you, not just the leak. Thank you for leaving a review.

The team at Midland Heart.

Avaliado com 5 de um total de 5 estrelas

Thank you Steve!

Steve was very nice and professional today! Nowadays is rare to find someone that actually cares about the tenants wellbeing and goes above and beyond to support us. I hope Midland Heart gets to hire more professionals like him!

26 de agosto de 2026
Avaliação não solicitada
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Resposta da Midland Heart

Your review has made our day, thank you so much for taking the time to share your feedback of you recent experience. We'll be sure to share this feedback with Steve and his manager.

The team at Midland Heart.

Avaliado com 5 de um total de 5 estrelas

Surveyor Ashish from specialist repair…

Surveyor Ashish from specialist repair visited today. He was very polite and took his shoes off without even asking very respectful of my property.

26 de agosto de 2026
Avaliação não solicitada
logotipo da Midland Heart

Resposta da Midland Heart

We're glad to hear that you've had a positive experience with the recent visit. If there's ever anything else, you know where to find us.

The team at Midland Heart.

Avaliado com 5 de um total de 5 estrelas

Thierry & Clive

Thierry & Clive
EXCELLENT SERVICE
From both of these workmen
Brilliant job done immaculately Tidy with work tools etc
Well mannered and polite
Definitely worth getting the job finished
Very much appreciated thankyou 👌

25 de agosto de 2026
Avaliação não solicitada
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Resposta da Midland Heart

Thank you for taking the time to share a review of your recent experience Steph. We're glad to hear that Clive and Theirry did such a great job. The team at Midland Heart

Avaliado com 5 de um total de 5 estrelas

Jagjit has been very attentive and has…

Jagjit has been very attentive and has taken my issues very seriously and was very thorough as I have had issues of mould and damp and structural issues all this had been highlighted for the past 3 years and was fobbed off of constant back and fourth he has made sure everything was noted down and was very reassuring and did not keep me in the dark of the whole process as the previous experiences was just touch and go and nothing was done about it but overall the service provided by this gentleman Jagjit was amazing so for that I would give the overall a great rating for the gentleman.

25 de agosto de 2026
Avaliação não solicitada
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Resposta da Midland Heart

We're so glad that Jagjit was able to help you with your damp and mould problems following your previous experience. If these problems return please get in touch. The team at Midland Heart.

Avaliado com 5 de um total de 5 estrelas

What professional workmanship should look like

Spwron Singh did a brilliant job removing the mould on the bathroom ceiling. He also took the time to send in a request to the repair team regarding damaged alcove on the window edge on my behalf. Spwron gave me positive, helpful advice and tips on future maintenance mould issues, he was professional, polite and respective in my home. He took great care to ensure everything was clean and tidy after the work was carried out. Spwron is a credit to your team, thank you again Spwron Singh! 👍🏾

18 de agosto de 2026
Avaliação não solicitada
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Resposta da Midland Heart

Thank you so much for your review. We're pleased that Spwron did such a great job and left you with some tips for how to avoid future problems. The team at Midland Heart.

Avaliado com 5 de um total de 5 estrelas

5 star service

Phil from the rangers team is absolutely awesome he really rescued me and my dad when I got locked out. Also thanks to Aisha from repairs making it happen

24 de agosto de 2026
Avaliação não solicitada
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Resposta da Midland Heart

We're so glad Phil was able to be there to help you out! You know where we are if there is anything else you need. The team at Midland Heart

Avaliado com 5 de um total de 5 estrelas

From a grateful Tenant

Danny and Shaf came a few weeks ago to clear bulky waste from in and around my property, following an inspection.

They were very accommodating and efficient.

Proof again, Rangers are not just a myth.

Well done Guys!

31 de julho de 2026
Avaliação não solicitada
logotipo da Midland Heart

Resposta da Midland Heart

Thank you for taking the time to share a review about some of our Rangers team. We're so pleased they were able to help you out with your bulky waste issue. The team at Midland Heart.

Avaliado com 5 de um total de 5 estrelas

creaky floor boards

Upstairs bedroom had floor boards underneath the carpet, in the middle section of room were making creaky noises. Martin White , who came to fix was very friendly and approachable. He was able to identify how to fix creaky noise. By replacing and fiting two boards which he crafted quickly and drilled at my sections to stop the creaky sound overall. He also cleaned up after himself and placed back the carpet for me.

21 de agosto de 2026
Avaliação não solicitada
logotipo da Midland Heart

Resposta da Midland Heart

It's great to hear about your recent experience when Martin came to fix your creaky floorboards. If there is anything else we can help with, you know where we are. The team at Midland Heart.

Avaliado com 5 de um total de 5 estrelas

Im not talking for midland heart it…

Im not talking for midland heart it self as they seem to not care about my situation being an emergency regarding getting in to a niebours flat to find the leak that is impacting my flat and my life im giving the two work men who are brilliant Martin and Steve they are fantastic they did all they could do considering the curcumstances they need medals they couldnt finish the work due to the leak in the flat next to me not getting sorted as midland heart need to get in next doors flat to fix the leak so its a waiting game but when /if this is sorted i am going to tell midland heart i want Martin and Steve to finish the work once again Martin and Steve are fantastic

18 de agosto de 2026
Avaliação não solicitada
logotipo da Midland Heart

Resposta da Midland Heart

This sounds like a frustrating situation for you Diane. We're glad that Martin and Steve did such a great job, but please get in touch via email to feedback@midlandheart.org.uk if you don't get a response regarding the access to the flat next door to address the leak. The team at Midland Heart.

Avaliado com 5 de um total de 5 estrelas

Great work from Tevin and Eurol

Great work from Tevin, had the kitchen tiles done. Did a fantastic job. Stayed well over the time he should have, left at 7pm instead of 5pm just to make sure he got the job done!! and even cleaned up everything after he finished went above and beyond what was expected. Left no mess and clean job overall.

20 de agosto de 2026
Avaliação não solicitada
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Resposta da Midland Heart

Thank you so much for taking the time to leave a lovely review Wiktoria. It's great to hear that both Tevin and Evrol were able to support you and made sure to finish the job before leaving.

If there's ever anything else that we can help with, you know where to find us.

The team at Midland Heart.

Avaliado com 5 de um total de 5 estrelas

Steve came out to treat some mould in a…

Steve came out to treat some mould in a bedroom. Very helpful and friendly guy and gave me some good advice for future reference. All round really good service I’m very happy

19 de agosto de 2026
Avaliação não solicitada
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Resposta da Midland Heart

Thanks for taking the time to leave a positive review Joanne.

The team at Midland Heart.

Avaliado com 5 de um total de 5 estrelas

Amazing staff

We had Hatel (I think that’s how you spell it) come to our property today and he was amazing, professional, informative and just very helpful. Made sure we were happy with all the work carried out. Made sure the work that wasn’t was done when he was there and even took time to talk to my children who kept saying hi. Honestly he’s an asset to the company

18 de agosto de 2026
Avaliação não solicitada
logotipo da Midland Heart

Resposta da Midland Heart

Hi Chloe, thank you so much for taking the time to leave a positive review.

It's really good to hear that you're happy with the recent visit. If there's ever anything else that we can help with, you know where to find us.

The team at Midland Heart.

Avaliado com 5 de um total de 5 estrelas

I had Martin come out and do some…

I had Martin White come out and do some plastering on our living room wall. He was very detail oriented and took his time to ensure that the wall was completely even. He answered all my questions and offeee advice regarding any follow-ups work that would be required with expected times this could start to be booked in from. He was very polite and cannot recommend him enough.

17 de agosto de 2026
Avaliação não solicitada
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Resposta da Midland Heart

Hi there, thank you so much for taking the time to leave a positive review. If there's ever anything that we can help with, you know where to find us.

The team at Midland Heart.

Avaliado com 5 de um total de 5 estrelas

Surveyimir Ashish from specialist…

Surveyor Ashish from specialist repair team visited today. Very polite, professional and raised repairs for me with no problem

14 de agosto de 2026
Avaliação não solicitada
logotipo da Midland Heart

Resposta da Midland Heart

Sounds like everything went smoothly with your recent visit. If there's ever anything that we can help with, you can always give our Hub team a call.

The team at Midland Heart.

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