Lewis, Tevin and Hamza 3 lovely young men came to sort a damp issue within my property. Nothing was too much trouble very polite and respectful really put me at easy over job being done. Having ha... Ver mais
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Veja o que dizem as avaliações
There's not enough thanks in this universe to give midland heart for helping me out of a domestic abuse situation. Rosie Ward was assigned as my tenancy case officer and she worked so hard with meetin... Ver mais
A empresa respondeu
Ian griffiths is incredibly professional he has been to my property more than once and each time I have been completely satisfied with his work he has completed, he is very friendly and polite also... Ver mais
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Oliver did a great job fitting my bathroom extractor fan. He was friendly, professional and got the job done with no fuss. Really happy with the work and would definitely recommend him. Thanks, Oliver... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Midland Heart is a respected housing association providing quality, affordable homes across the Midlands. Since 1925, we’ve been committed to providing safe and well-maintained homes for individuals and families. Today, we manage thousands of homes across the region, and our mission remains the same - putting tenants at the heart of everything we do. We always listen to tenant feedback, invest in our neighbourhoods, and deliver a reliable repairs and maintenance service. Whether you live in one of our homes or are looking to join our community, we’re here to support you. Share your experience on our Trustpilot page and help shape the services we provide. (This profile is monitored Monday to Friday, 9am - 5pm. For emergencies, please call 0345 60 20 540.)
Informações de contato
20 Bath Row, B15 1LZ, Birmingham, Reino Unido
- 0345 60 20 540
- feedback@midlandheart.org.uk
- www.midlandheart.org.uk
4,5
Excelente
2 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 98% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Midland heart is a really good housing…
Midland heart is a really good housing association and very helpful when I needed help
7 de agosto de 2026
Resposta da Midland Heart
Thanks William for taking the time to leave a positive review.
The team at Midland Heart.
Above and beyond
Evrol, thank you for your professionalism and willingness to go above and beyond. Not only did you resolve the issue the French doors, you also very kindly moved the latch for the garden gate which I can finally bolt from the inside. God bless you always. 🙏🏻
7 de agosto de 2026
Avaliação não solicitada
Resposta da Midland Heart
It's great to hear that you're happy with the recent visit and that Evrol was able to support you in getting the doors fixed!
The team at Midland Heart.
Resposta da Midland Heart
If there's anything that we can help with, please don't hesitate to give our Hub team a call.
The team at Midland Heart.
Evrol did a fantastic job
Evrol did a fantastic job. He came in and finished all the jobs. Very please with the job that he did. Thank you
6 de agosto de 2026
Avaliação não solicitada
Resposta da Midland Heart
Thanks Shersi for taking the time to leave a positive review.
The team at Midland Heart.
Jo rose my rent officer has been…
Jo rose my rent officer has been extremely supportive by putting in place arrangements that I could manage whilst taking in consideration my circumstances. I did not expect this kind of help from any housing organisation and it helped to lift my spirits, whilst giving me back some control of my finances.
15 de maio de 2026
Resposta da Midland Heart
It's really lovely to hear that Jo was able to support you and took her time to understand your situation and figure out how she could help. We'll be sure to pass on your feedback to Jo and her manager.
If there's ever anything else that we can help with, you know where to find us.
The team at Midland Heart.
Still waiting for floor to be replaced…
Still waiting for floor to be replaced should have been 2 months ago still waiting
14 de abril de 2026
Resposta da Midland Heart
We're sorry to hear that you're still waiting on an update about the floor replacement. We'd like to get this looked into for you, if you could send over an email to feedback@midlandheart.org.uk with your details and we'll pick this up.
The team at Midland Heart.
Resposta da Midland Heart
Thanks for the positive review Ervin!
The team at Midland Heart.
Friendly …
I found the gentleman think.he his a surveyour a very friendly and approachable he took photos and explained the next step to my repair
4 de agosto de 2026
Resposta da Midland Heart
It's good to hear that the surveyor explained what he was doing and why, so that way you knew what was going on. If you need a hand with anything else, you can give our Hub team a call.
The team at Midland Heart.
Helpful
Jordan who dealt with my query was very helpful and confirmed straight away what I needed to know.
5 de agosto de 2026
Resposta da Midland Heart
Thanks Mcnally, for taking the time to leave a lovely review. We're really happy to hear that everything has been sorted for you.
The team at Midland Heart.
The help and advice I received was spot…
The help and advice I received was spot on
28 de julho de 2026
Resposta da Midland Heart
We're glad to hear that you're happy with the recent advice. If you need a hand with anything else, you can always give our Hub team a call or send over an email.
The team at Midland Heart.
Good customer service ,call was dealt…
Good customer service ,call was dealt with in a professional way information was clear
29 de julho de 2026
Resposta da Midland Heart
We're really pleased to hear that you're happy with the recent service. If there's ever anything else that we can help with, you know where to find us.
The team at Midland Heart.
Enrol,brilliant worker ,never seen such…
Enrol,brilliant worker ,never seen such hard honest work.good manners too
5 de agosto de 2026
Avaliação não solicitada
Resposta da Midland Heart
Thanks for taking the time to leave a lovely review Aribun. If there's ever anything that we can help with, you know where to find us.
The team at Midland Heart.
Ashish surveyor from specialist repair…
Ashish surveyor from specialist repair team came today. Quite pleased with his work, paid attention to everything I said. Raised some repairs and shown me on the app. He is excellent surveyor and would rate him 10/10.
5 de agosto de 2026
Avaliação não solicitada
Resposta da Midland Heart
Thank you for sharing a review of your experience Anne. We're delighted to hear that Ashish was able to support you with everything you needed during his recent visit to your home. The team at Midland Heart.
Demonstrates an outstanding ability to…
Demonstrates an outstanding ability to understand people’s needs and provides effective, compassionate, and appropriate support.
4 de agosto de 2026
Avaliação não solicitada
Resposta da Midland Heart
Thank you for taking the time to share a review. We are glad to see that our colleagues are demonstrating how they understand the needs of our tenants. Thanks, Midland Heart
Jagitt the lovely tradesman who visited…
Jagitt the lovely tradesman who visited my home today was excellent, he completed the jobs that was reported, also identified additional issues in the house and reported them, and confirmed the other job will also be sorted. Very thorough, respectful and very very helpful. Thank you I really appreciate it.
4 de agosto de 2026
Avaliação não solicitada
Resposta da Midland Heart
Leanne, thank you for sharing a review of your recent experience when Jagjit visited your home. It's great to hear that he was able to help you with everything you needed. The team at Midland Heart.
Paul came today as emergency and sorted…
Paul came today as emergency and sorted the leak in the bath
professional and very helpful person
4 de agosto de 2026
Avaliação não solicitada
Resposta da Midland Heart
We're glad to hear that Paul was able to fix your leak quickly so it didn't cause you too much inconvenience. You know where we are if you need us again. The team at Midland Heart.
Midland hearts anti social behaviour…
Midland hearts anti social behaviour officer ...abdul aziz supported me in a very professional manner and resolved the issue with a fair and positive outcome .
28 de junho de 2026
Avaliação não solicitada
Resposta da Midland Heart
Thank you for sharing a review of your recent experience. We're glad that Abdul was able to resolve the issue for you. We're always here if you need to speak to us again. The team at Midland Heart.
AMAZING CHANGE IN THIS HOUSING MIDLAND…
AMAZING CHANGE IN THIS HOUSING MIDLAND HEART IS DOING AMAZING WORK ON THEIR OLDER HOUSE,S AMAZING THANKS tree work in the back garden 😀 Acorn tree surgeons. Did the work Amazing 👏
4 de agosto de 2026
Avaliação não solicitada
Resposta da Midland Heart
Thank you for taking the time to share this positive feedback. We're delighted to hear about your recent experience when visited by our tree surgeons. The team at Midland Heart.
Eduart came to fix my toilet as the…
Eduart came to fix my toilet as the cistern was leaking and water was constantly running in the toilet. He changed the cistern unit, and the job was completed.
Very happy with his work, he was very polite and explained everything he was doing.
30 de julho de 2026
Avaliação não solicitada
Resposta da Midland Heart
We're glad to hear that Eduart was able to fix the toilet for you and did a good job in clearing up. If there's ever anything else, you know where to find us.
The team at Midland Heart.
Jaljit clare was so helpful and adviced…
Jaljit clare was so helpful and adviced painting and decorating tips and methods . He was very helpful and made recommendations of how best to maintain the property and walls . He was respectful and put on shoe covers .
30 de julho de 2026
Avaliação não solicitada
Resposta da Midland Heart
Thanks Ams for taking the time to leave a review of your recent experience. It's good to hear that Jagjit was able to support you.
The team at Midland Heart.
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