Lewis, Tevin and Hamza 3 lovely young men came to sort a damp issue within my property. Nothing was too much trouble very polite and respectful really put me at easy over job being done. Having ha... Ver mais
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Veja o que dizem as avaliações
There's not enough thanks in this universe to give midland heart for helping me out of a domestic abuse situation. Rosie Ward was assigned as my tenancy case officer and she worked so hard with meetin... Ver mais
A empresa respondeu
Ian griffiths is incredibly professional he has been to my property more than once and each time I have been completely satisfied with his work he has completed, he is very friendly and polite also... Ver mais
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Oliver did a great job fitting my bathroom extractor fan. He was friendly, professional and got the job done with no fuss. Really happy with the work and would definitely recommend him. Thanks, Oliver... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Midland Heart is a respected housing association providing quality, affordable homes across the Midlands. Since 1925, we’ve been committed to providing safe and well-maintained homes for individuals and families. Today, we manage thousands of homes across the region, and our mission remains the same - putting tenants at the heart of everything we do. We always listen to tenant feedback, invest in our neighbourhoods, and deliver a reliable repairs and maintenance service. Whether you live in one of our homes or are looking to join our community, we’re here to support you. Share your experience on our Trustpilot page and help shape the services we provide. (This profile is monitored Monday to Friday, 9am - 5pm. For emergencies, please call 0345 60 20 540.)
Informações de contato
20 Bath Row, B15 1LZ, Birmingham, Reino Unido
- 0345 60 20 540
- feedback@midlandheart.org.uk
- www.midlandheart.org.uk
4,5
Excelente
2 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 98% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Surveyimir Ashish from specialist…
Surveyor Ashish from specialist repair team visited today. Very polite, professional and raised repairs for me with no problem
14 de agosto de 2026
Avaliação não solicitada
Resposta da Midland Heart
Sounds like everything went smoothly with your recent visit. If there's ever anything that we can help with, you can always give our Hub team a call.
The team at Midland Heart.
Straight forward good customer service
3 de agosto de 2026
Resposta da Midland Heart
Thanks for the lovely review Ras! If there's ever anything that we can help with, you know where to find us.
The team at Midland Heart.
Martin white was a clean and kind man…
Martin white was a clean and kind man he went beyond his job discretion and cleaned up after his work would keep him to help me around the house thanks Martin very greatfull
Marcia
11 de agosto de 2026
Avaliação não solicitada
Resposta da Midland Heart
Hi Marcia, thank you so much for taking the time to leave such a lovely review. Its's great to hear that Martin was able to support you.
The team at Midland Heart.
I booked some repairs as my taps and…
I booked some repairs as my taps and shower were leaking. Mr Ian Griffin came within the time frame that was given. He was very polite and professional, I asked him if he could wear his shoe protection as not to dirty my stair carpet. He said yes of course.His work was perfect he repaired all my leaking taps and shower, He was so cleaned areas he was working in I was very pleased
12 de agosto de 2026
Avaliação não solicitada
Resposta da Midland Heart
Hi Byrne, thanks for taking the time to leave an honest review. It's good to hear that you're happy with the recent visit.
If there's ever anything else that we can help with, you know where to find us.
The team at Midland Heart.
It is safe and peaceful flat block to live…
It is safe and peaceful flat block to live in.
Have lived in this block near 20 years, neighbours moved in and out by their circumstances change, this place always been keeping tidy in public area inside block.Rubbish bin has been collected, window outside has been cleaned on regularly bases. And furthermore,there are nothing happen to make resident terrify, they feel peace in mind.
13 de agosto de 2026
Resposta da Midland Heart
It's good to hear that you're happy with the cleaning services. Our contractors aim to visit all communal areas regularly to make sure it's always safe and clean for our tenants.
The team at Midland Heart.
Good but if do all house again rebuild…
Good but if do all house again rebuild because too cold inside and some time rain falling on roof in our bedrooms and dining room .
13 de agosto de 2026
Resposta da Midland Heart
Hi Shirin, we'd like to get this looked into to find the leak you've mentioned. If you could send over an email to feedback@midlandheart.org.uk with your details and we can go from there.
The team at Midland Heart.
Resposta da Midland Heart
Thanks for the positive review Zafar.
The team at Midland Heart.
The rent staff just wouldn't listen to…
The rent staff just wouldn't listen to me it really stressed me out, I won't be going through that again very disappointed
6 de agosto de 2026
Resposta da Midland Heart
We're sorry to hear that your recent experience with our rent team wasn't positive. We'd like to understand if there's anything that we can help with, if you could send over an email to feedback@midlandheart.org.uk with the details.
The team at Midland Heart.
The process was flawless from start to…
The process was flawless from start to finish. The maintenance gentleman Apolostis was on time, was very polite and efficient and clean. All in all excellent 👍
7 de agosto de 2026
Resposta da Midland Heart
Thank you so much for taking the time to leave a lovely review.
The team at Midland Heart.
Resposta da Midland Heart
It's good to hear that you're happy with the recent visit and that your gas safety check has now been completed.
The team at Midland Heart.
Everyone is so friendly and nothing is…
Everyone is so friendly and nothing is to much trouble so very pleased 😁 👍
1 de agosto de 2026
Resposta da Midland Heart
We're glad to hear that you're happy Kenneth! If there's ever anything that we can help with, you know where to find us.
The team at Midland Heart.
Dave & Evrol came to my home to fit in…
Dave & Evrol came to my home to fit in a new bath tub. They did an Amazing job. They ensured they cleaned up after themselves. They were polite patient and welcoming. I highly reccommed there service. The finishing touch was just perfect 10/10
12 de agosto de 2026
Avaliação não solicitada
Resposta da Midland Heart
Thanks for taking the time to leave a positive review Anieka.
The team at Midland Heart.
Professional Workman
Paul Frankton came to my property and showed me his photo id and told me his name and that he was from Midland Heart and he had came to do repairs in my property.
He was very polite which I appreciated.
Showed him the repairs
I had reported and he carried out the repairs and showed me what he had done and checked I was happy with the repair which I was very happy.
He carried out the repairs in good time and removed any rubbish and cleaned the surface he had worked on which I appreciated.
Very Professional and a credit to Midland Heart.
Have lived at my house many years and not always had Professional workmen but must say he definitely was .Thankyou
12 de agosto de 2026
Avaliação não solicitada
Resposta da Midland Heart
It's great to hear that you've had a positive experience Michelle. Whenever our operatives pop over for home visits to complete any repairs, we always expect them to introduce themselves at the door and explain what they're going to do.
We always want to make sure that you feel comfortable.
The team at Midland Heart.
Angry at rent prices to live in a place…
Angry at rent prices to live in a place that is a mess. Paying charges for maintenance of area where it is always looking disgraceful! Litter everywhere , I’d might aswell live in a tip !
Want a move but can’t get one as no one wants to live where we do because of the state of it ! No support from housing officer don’t even know who it is !
11 de agosto de 2026
Avaliação não solicitada
Resposta da Midland Heart
Hi Jacqueline, we're sorry to hear that there's been fly-tipping in your neighbourhood, this is something we're working hard on tackling with support from local councils.
Fly-tipping removal isn't part of our landlord services, but if we see any dumped rubbish on our land, we'll always visit and investigate. If there's anything you'd like to flag or discuss further, please don't hesitate to send us an email to feedback@midlandheart.org.uk
The team at Midland Heart.
Steve from Midland Heart came out to …
Steve from Midland Heart came out to do some work today (mould treatment).
Steve is very polite and jovial. He is very professional, he showed his ID upon arrival and explained what he was going to do before he entered my home.
Lovely to have met him. Would welcome him back into my home again. We need more work men like him. Thank you Steve, all the very best keep being you.
11 de agosto de 2026
Avaliação não solicitada
Resposta da Midland Heart
It sounds like Steve followed all the correct processes, especially in showing his ID once he arrived. We always want our tenants to feel reassured and comfortable.
If there's ever anything else, you know where to find us.
The team at Midland Heart.
Lee Tennant advisor was professional …
Lee Tennant advisor was professional polite, punctual and great to deal with very happy with Lee s work attitude!
I have had some terrible experiences with other MH staff , but Lee gets ten out of ten thanks Darren.
11 de agosto de 2026
Avaliação não solicitada
Resposta da Midland Heart
Thank you so much for taking the time to leave a positive review Darren. We're glad to hear that you're happy with the recent service.
The team at Midland Heart.
Jagjit and Spwron
Jagjit, came and explained everything to me and has now reassured me that the damp and mold will be sorted, he told me he will try his best to give us the help that we need. He took pictures and explained how the jobs should be done. Thank you
Also Steve came too and explained what was wrong with our walls and he cleaned everything up. He was very calm and reassuring.
10 de agosto de 2026
Avaliação não solicitada
Resposta da Midland Heart
It's good to hear that the team were able to explain what was going on with the mould issue and how to get this cleared up as quickly as possible.
If there's ever anything else, you know where to find us.
The team at Midland Heart.
Jag Clare service
Jag Clare was very helpful during his visit. He quickly removed the mold and explained how to prevent it from happening again. He also noticed numerous cracks in the house and immediately took pictures to report it. Throughout the whole process he explained what may have been the causes of all these issues and was extremely informative.
10 de agosto de 2026
Avaliação não solicitada
Resposta da Midland Heart
It's great to hear that Jagjit was able to support you in getting rid of the recent damp and mould situation. If this comes back or if you've got any concerns, please don't hesitate to give our Hub team a call.
The team at Midland Heart.
Terry and Graham they came to 100…
Terry and Graham they came to 100 Durham and they did work n they were soo nice n helpful never seen people like that.. Soo nice n helpful
7 de agosto de 2026
Avaliação não solicitada
Resposta da Midland Heart
Thank you Sadia for taking the time to leave a lovely review. It's great to hear that you're pleased with the recent visit from Terry and Graham and that they were able to help you.
The team at Midland Heart.
as always good communication turns up…
as always good communication turns up when they say they will. staff on calls helpful and polite and deal with my issue first time
7 de agosto de 2026
Resposta da Midland Heart
We really appreciate you taking the time to leave a review Mary. If there's ever anything that you need a hand with, or if you've got any questions, you can always give our Hub team a call and we'll be here to help.
The team at Midland Heart.
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