I received no local tracking or updates for more than a week after the parcel arrived in Australia. When I contacted local DHL for assistance they told me they couldn't help me because I am not the se... Ver mais
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Veja o que dizem as avaliações
once it was installed & activated, it just worked. except it would not received texts via Apple Messages; i had to swap in my USA esim for a few minutes to get an approval code. it needs to be able t... Ver mais
A empresa respondeu
I’ve just landed in Japan and honestly couldn’t be more impressed with this eSIM! The setup was unbelievably quick and easy, I was connected within minutes with zero hassle. The internet speed ha... Ver mais
A empresa respondeu
A super reliable, very efficient and trustworthy company, one of THE BEST of its kind and(!) - very reasonably priced with an outstanding customer service. I must highly recommend. MOBAL FOREVER!!! Tr... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Mobal is an award-winning UK/Japan-based SIM provider whose mission is to make life in Japan easier for foreign nationals, known for reliable service, and friendly English support. What makes Mobal different is that it's 100% owned by a charity, which is dedicated to building schools and feeding children in Malawi, Africa. That means that all the profits Mobal makes go straight to making the world a better place!
Informações de contato
The Winding House, Walkers Rise, Rugeley Road, Hednesford, Staffordshire, WS12 0QU, Staffordshire, Reino Unido
- support@mobal.com
- www.mobal.com
3,8
Muito Bom
933 avaliações
Respondeu a 88% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Esperienza positiva
Ho acquistato una SIM permanente qualche mese fa, a differenza delle eSIM o quelle a tempo determinato ho atteso qualche ora dal ritiro per l’attivazione effettiva, non che sia stato un grande problema. La parte un po’ più ostica è stato impostare APN etc…
Da quanto ho potuto constatare dai miei viaggi che ho fatto per il paese, la connettività è buona, sia nelle grandi città che in campagna.
1 de abril de 2025
Avaliação não solicitada
Resposta da Mobal
Thank you so much for your feedback! We are pleased to hear that the service worked well for you during your stay and we hope that our guides / support information assisted you with the initial setup of your device!
Thank you for taking the time to leave a review and we hope to hear from you again in the future!
Charges full cost even for just a few days, no early cancellation
Will charge you the full cost of a month of usage even if you only use it for the first couple of days of the new month. Over the last 10 months my connection has been below standard, especially for the cost of the sim.
I do not recommend unless you can manage without data from the first of the month until your departure, to avoid paying the full amount just for a couple days of usage. A ridiculous and very sneaky way of taking customers money. Customer service also takes days to respond, will not be using Mobal again.
4 de agosto de 2025
Avaliação não solicitada
Resposta da Mobal
Your feedback is appreciated and we are sorry to hear of your frustrations with the billing procedures!
With regards to our Voice+Data SIM/eSIM products and the ongoing plans we offer, we can confirm that the first plan fee is pro-rated (if the service is activated part way through a month) but after this fee, all plan fees are billed in full on the 1st of each month. This was also explained during the activation process but we apologize for any confusion this may have caused!
Unfortunately, we were unable to locate a record of your Mobal account using the information provided but if you require further assistance with the connection issue you have mentioned, please contact us at support@mobal.com and our team will be happy to look into this further for you!
Hey guys
Hey guys, just tried this company's service today. Worst, no live agent, no hotline that works, and just general bot chat. Stay away if you're really into it.
2 de agosto de 2025
Avaliação não solicitada
Resposta da Mobal
Thank you for your feedback! We aim to respond to all support inquiries within a timely manner (and a range of support guides are available on our website) but we are sorry to hear of the issues you experienced and we sincerely apologize for any inconvenience this may have caused!
Unfortunately, we were unable to locate a record of your Mobal account using the information you have provided but if there are any ongoing issues and you require further assistance, please do not hesitate to contact our care team at: care@mobal.com
Easy activation and installation
I purchased an eSIM for 31 days with 10GB of data. The activation and installation process on my Android phone was straightforward. The customer service team was very helpful in guiding me through the installation. It was convenient that I could activate and install the eSIM while I was still in England, allowing me to start using the data as soon as we landed in Japan.
21 de julho de 2025
Avaliação não solicitada
Resposta da Mobal
Thank you so much for taking the time to leave a review! Your feedback is greatly appreciated and we are pleased to hear that the service was easy to use and that our support team was able to assist you when needed!
Have a great day and we hope to hear from you again in the future!
Mobel helped me out at short notice…
Mobel helped me out at short notice with a trip to Japan. With some queries over installation (I've never used an esim before) we got it sorted and I had a trouble free trip.
31 de julho de 2025
Avaliação não solicitada
Resposta da Mobal
This is great to hear! We really appreciate your feedback and we are delighted to hear that you received the assistance you needed for your trip!
We hope you enjoyed your stay and if there is anything else we can assist you with in the future, please do not hesitate to contact us again!
Mobal uses recycled phone numbers ie…
Mobal uses recycled phone numbers ie someone used the number they gave me for Yahoo.jp Line, etc. it’s a gimmick, don’t waste your money with them.
31 de julho de 2025
Avaliação não solicitada
Resposta da Mobal
We're very sorry to hear about your experience and truly understand how frustrating this situation must have been.
We’d like to clarify that in Japan, mobile phone numbers are routinely recycled across all networks — not just with Mobal — to meet the high demand for new numbers. Unfortunately, this industry-wide practice can sometimes result in a number being previously associated with services like LINE or Yahoo.
We understand how inconvenient this can be, and we always try to assist our customers as best as we can in these cases. We've sent you a more detailed message by email with a proposed resolution, and we hope you'll consider giving us the opportunity to make things right.
Thank you again for your feedback — it helps us continue to improve.
Poor speeds
We used the service for 3 months from Osaka to Tokyo. Installing the Esim is different to the regular sim and you need to ensure you download the right esim profile as there are a few options on their website
The main issue I have is that speeds are pretty poor. Alot of the times it can take 30 secs to 1 min for my Google map to process a location i want to go to or looking at reviews for a place I have to wait a while for the photos to appear
I will not be using their service again. The speed is slower than 3g for sure when I used it. I followed their instructions
11 de junho de 2025
Avaliação não solicitada
Resposta da Mobal
Thank you for your feedback, and we're truly sorry to hear that your experience with our eSIM didn’t meet your expectations.
We completely understand how frustrating slow data speeds can be—especially when relying on essential apps like Google Maps. While speeds can vary due to several factors such as location or network congestion, we always aim to provide a reliable and smooth connection.
We noticed our team had reached out with some troubleshooting steps, and as we didn’t receive a follow-up, we had hoped the connection had improved. We're sorry to hear that wasn’t the case, and it does sound like this may have been a local coverage issue.
We genuinely appreciate you taking the time to share your experience, and we hope you'll consider giving us another try in the future. Please don’t hesitate to reach out if you need any further assistance.
Phone Compatibility re Volte
Received Sim and installed it - had data but had problem with receiving voice calls. This was due to the age of my phone. There are notes on the website about this, but the issue could perhaps be made clearer, since SoftBank upgraded its system last year (before that I had no problem using the same phone to make and receive calls in Japan).
19 de maio de 2025
Avaliação não solicitada
Resposta da Mobal
Thank you for sharing your experience and feedback. We're glad to hear you were able to use data, and we appreciate you pointing out how the updated network compatibility impacted voice calls. We'll certainly take your suggestion into account to improve the clarity of our guidance. If there's anything more we can do to assist, please don’t hesitate to reach out!
Resposta da Mobal
Thanks for your review! We're happy everything went smoothly for you. Let us know if we can assist you in the future!
Very easy and intuitive mobile website…
Very easy and intuitive mobile website and ordering experience. The Wifi hotspot I ordered arrived quickly and was easy to setup with my phones. The 4g is a bit slower than my 5g home service, but adequate for most situations. Battery on the unit lasts about 6-8 hours with moderate usage.
25 de abril de 2025
Avaliação não solicitada
Resposta da Mobal
Thank you for your feedback! We're glad to hear everything arrived promptly and is working well for you. Let us know if you ever need any support—we’re here to help!
Great Experience
Hello,
I had a great experience with Mobal. At first I had a slight issue and it was a user error on my part. I contacted the Mobal support team via email and they were very responsive in resolving my issue. Since I’m not a tech savvy person they walked me through the steps. I’m very grateful for their patience and support.
All the best to Mobal and the support team. I will use them on my next vacation venture.
RT
6 de maio de 2025
Avaliação não solicitada
Resposta da Mobal
Thank you so much for your kind words and for taking the time to share your experience! We're truly happy to hear that our support team could assist you and make things smooth and stress-free.
It means a lot to know you'll be choosing Mobal again for your future travels—we look forward to being part of your next adventure!
Easy to use
Easy to use, got it at the airport and loaded it right then and there. It was active within 30 minutes with no issues
15 de abril de 2025
Avaliação não solicitada
Resposta da Mobal
Thanks so much for sharing your experience! We're thrilled to hear everything went smoothly and that you were up and running so quickly. It’s great to know our service met your expectations right from the start. Safe travels and stay connected!
As explained it was simple to use and quality of service was also good…
As explained it was simple instructions to use and quality of data service is also very good without any disruption.
1 de maio de 2025
Avaliação não solicitada
Resposta da Mobal
Thank you so much for your kind review! We're really glad to hear that everything worked smoothly for you and that you were happy with the quality of the service. If there's anything you ever need in the future, we're always here to help. Safe travels!
Easy to buy, international delivery, and good service
I had a smooth experience buying the sim card online and receiving it in France before my trip. I was able to setup the sim card before the trip so when I arrived in Japan I just kept using my phone as normal so it was very convenient.
When in Japan I also did not have any signal issues, I had good signal at all the places I visited.
I highly recommend Mobal if you are visiting Japan
1 de março de 2025
Avaliação não solicitada
Resposta da Mobal
Thank you so much for your kind words and positive feedback!
We're thrilled to hear that you had a smooth experience ordering and setting up your SIM card, and that everything worked seamlessly during your trip to Japan. It’s great to know you enjoyed reliable coverage throughout your visit—that’s exactly the kind of convenience we aim to provide.
We truly appreciate your recommendation and hope to serve you again on your next adventure!
I had to enter all the details in to…
I had to enter all the details in to configure access.
11 de maio de 2025
Avaliação não solicitada
Resposta da Mobal
Thank you for your feedback, Peter. To access data with our service, an APN profile is required. While some devices configure this automatically, other devices do need manual setup. For those cases, we do provide full step-by-step instructions to help our customers through the process, and our support team are happy to help if and when needed. However we’re sorry for any inconvenience this caused and again thank you for sharing your experience!
Very good provider
I have just returned from a 3 week vacation in Japan and had an eSim card from Mobal. The Internet was excellent everywhere, even in the countryside. From purchase, activation and use, everything was without problems. The fact that Mobal uses its profits for charities makes the whole thing even more appealing
17 de abril de 2025
Avaliação não solicitada
Resposta da Mobal
Thank you for the great review! We're so glad your Mobal eSIM worked perfectly throughout your Japan trip. It’s wonderful to hear everything went smoothly, and we truly appreciate your support for our charitable mission. Hope to serve you again soon!
Resposta da Mobal
Thanks for the review - We're confident you will be satisfied with the service however, if you have any questions or feedback, don't hesitate to reach out!
I used the Mobal E-Sim for my recent…
I used the Mobal E-Sim for my recent trip to Japan and it was perfect. You get an activation email with instructions to set it up and I activated it once I had landed whilst waiting for my bags and it worked a breeze.
The internet was fast and coverage was perfect, even when we went out towards Mt Fuji and even on the Shinkansen. It also worked on the underground Metro (I don't know if this is normal in Japan but I was impressed!)
100% would recommend.
21 de abril de 2025
Avaliação não solicitada
Resposta da Mobal
Thank you so much for your wonderful review!
We're thrilled to hear the eSIM worked perfectly throughout your trip — even out to Mt. Fuji and on the Metro! Your recommendation means a lot, and we're so glad we could be part of your journey.
I bought whenever I visit Japan
I bought whenever I visit Japan. Easy to buy and pick up. Good coverage
2 de abril de 2025
Avaliação não solicitada
Resposta da Mobal
Thanks so much for your kind words! We're really happy to hear that buying and picking up was easy for you, and that the coverage worked well during your time in Japan. We can’t wait to help you out again on your next visit!
Mobal plan with Japanese phone number
I chose this plan as I needed a phone number to make calls. Can be a bit slow at times but we were in the countryside quite a lot so that may affect download speed happy with the service.
8 de abril de 2025
Avaliação não solicitada
Resposta da Mobal
Thank you for your great review! We're so glad to hear that the plan worked well for your needs, especially while making calls. We understand that being in the countryside can sometimes affect speeds, but we're happy to know you were still satisfied with the service overall.
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