I received no local tracking or updates for more than a week after the parcel arrived in Australia. When I contacted local DHL for assistance they told me they couldn't help me because I am not the se... Ver mais
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Veja o que dizem as avaliações
once it was installed & activated, it just worked. except it would not received texts via Apple Messages; i had to swap in my USA esim for a few minutes to get an approval code. it needs to be able t... Ver mais
A empresa respondeu
I’ve just landed in Japan and honestly couldn’t be more impressed with this eSIM! The setup was unbelievably quick and easy, I was connected within minutes with zero hassle. The internet speed ha... Ver mais
A empresa respondeu
A super reliable, very efficient and trustworthy company, one of THE BEST of its kind and(!) - very reasonably priced with an outstanding customer service. I must highly recommend. MOBAL FOREVER!!! Tr... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Mobal is an award-winning UK/Japan-based SIM provider whose mission is to make life in Japan easier for foreign nationals, known for reliable service, and friendly English support. What makes Mobal different is that it's 100% owned by a charity, which is dedicated to building schools and feeding children in Malawi, Africa. That means that all the profits Mobal makes go straight to making the world a better place!
Informações de contato
The Winding House, Walkers Rise, Rugeley Road, Hednesford, Staffordshire, WS12 0QU, Staffordshire, Reino Unido
- support@mobal.com
- www.mobal.com
3,8
Muito Bom
933 avaliações
Respondeu a 88% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Due to the sudden illness
Due to the sudden illness, I have to cancel my wi-fi device at the last minutes. The device was already delivered to the hotel we were going to stay. We have received the refund as you promised. Thank you
10 de abril de 2025
Avaliação não solicitada
Resposta da Mobal
Thank you so much for your kind review! We're truly sorry to hear about the sudden illness, but we're happy we could assist you during this difficult time.
We hope to have the opportunity to serve you again in the future. Wishing you a smooth and speedy recovery!
You made our daughter's stay these past…
You made our daughter's stay these past 2 years very convenient and worry-free! Thank you!
25 de abril de 2025
Avaliação não solicitada
Resposta da Mobal
Thank you so much for your kind message! We're truly honored to have helped make your daughter’s stay in Japan more convenient and worry-free over the past two years.
Wishing her all the best in her next chapter—and thank you again for choosing Mobal!
everything was perfect during our…
everything was perfect during our vacation in Japan - we purchased an e-sim - activation was very sinple
6 de maio de 2024
Avaliação não solicitada
Resposta da Mobal
Thank you so much for your kind words! We're thrilled to hear everything went perfectly during your trip and that the eSIM activation was simple and smooth.
We’re so glad we could be a part of your Japan experience!
Polite and timely response from Mobal
Polite and timely response from Mobal. Mobal explained terms in simple examples.
25 de abril de 2025
Avaliação não solicitada
Resposta da Mobal
Thank you for your lovely feedback! We're really pleased to hear that our team could provide clear explanations and respond to you in a timely and polite manner.
We truly value your support and hope to assist you again soon!
The service was good and reliable.
I used the esim for a month in Tokyo and it was good and reliable.
20 de abril de 2025
Avaliação não solicitada
Resposta da Mobal
Thank you for your kind review! We're happy to hear you found our service good and reliable.
We appreciate your support and hope to assist you again in the future!
Great option when traveling to Japan
Great option when you need internet access while traveling in Japan. Convenient and affordable. Highly recommend!
7 de setembro de 2024
Avaliação não solicitada
Resposta da Mobal
Thank you for the great review! We're so glad our service was a convenient and affordable option for your trip.
We appreciate the recommendation!
Reliable
Reliable, consistent service at a reasonable price. Customer service is excellent!
25 de abril de 2025
Avaliação não solicitada
Resposta da Mobal
Thank you for your kind words! We're so happy to hear you found our service reliable and reasonably priced—and we're especially glad our customer support made a great impression.
We truly appreciate your support and hope to assist you again in the future!
Seamless setup, easy to use, no brainer!
Seamless setup, easy to use and install and great clear instructions. The price is cheaper than most other travel e-sims you'll find and the speed was great
2 de maio de 2024
Avaliação não solicitada
Resposta da Mobal
Thank you so much for your fantastic review! We’re thrilled to hear the setup was seamless and that you found everything easy to use with great speeds and value.
We really appreciate your kind words and hope to support your travels again soon!
Great Products and Service
Mobal’s products are very reliable and robust, and it’s the most convenient way to get a Japan mobile number. Also the customer service response is fast and extremely helpful. I enjoy the podcast too!
25 de abril de 2025
Avaliação não solicitada
Resposta da Mobal
Thank you so much for your lovely review! We're so glad to hear you found our service reliable and convenient—and it’s great to know you’re enjoying the podcast too!
We truly appreciate your support and look forward to helping you again in the future.
Excellence & Amazing customer support
Mobal is not only trustworthy and quick with excellent customer service, but also pays attention to detail and helps all the way, provide great speeds and data, and a reliable number.
Their eSIM are something I really recommend to anyone visiting Japan, especially if for a month or more, their plans are just amazing and very useful for anything, from buying concert tickets, delivery, or anything you can imagine.
24 de abril de 2024
Avaliação não solicitada
Resposta da Mobal
Thank you so much for your kind words! We're thrilled to hear you had a great experience and that our eSIM helped make your time in Japan smoother and more convenient.
Your recommendation means a lot to us – we’d love to help again if you ever return!
Complete coverage throughout my holiday.
I ordered the SIM card and it was delivered wthin 4 days. All the settings auto-loaded in my 2-sim Samsung phone. On arrival,as soon as I switched the phone on and activated the Japanese SIM, I had almost instant service. The Sim worked very well throughout the holiday, even in some remote areas such as Hakone.
5 de abril de 2025
Avaliação não solicitada
Resposta da Mobal
We're absolutely delighted to hear that your SIM card worked smoothly and that you had a great experience. We hope you had a fantastic time exploring Hakone and relaxing in the Onsen – such a beautiful place to unwind! Your kind words mean a lot to us - Thanks!
Value for Money data eSim, works as described
Instructions to activate eSim were clear. Installation and activation of eSim were error free. eSim worked as described.
8 de abril de 2025
Avaliação não solicitada
Resposta da Mobal
We're delighted to hear that you found the instructions easy to follow and the the installation went so smoothly - Thanks for the review and we hope you had a great time in Japan!
Recommended product
Never faulted once while we were in Japan. Easy to activate. Highly recommended.
27 de março de 2025
Avaliação não solicitada
Resposta da Mobal
Thanks so much for your kind words! We're thrilled to hear everything worked flawlessly for you in Japan and that you found the activation process easy to follow!. Your recommendation means a lot to us—thank you!
I bought a SIM card for Japan for…
I bought a SIM card for Japan for September
then realised I bought too far in advance
and was immediately refunded...so I will buy nearer the time from MOBAL.
10 de março de 2025
Avaliação não solicitada
Resposta da Mobal
Thanks for sharing your experience! We're glad we could quickly sort out the refund for you and look forward to helping you get connected in Japan this September!
Resposta da Mobal
Thanks for your review! We're glad to hear things are working OK for you, though we're sorry to hear you found the setup a bit tricky. If you ever need a hand, our support team is always here to help. Enjoy your time in Japan!
Reliable and effective eSim offering
Clear service description, easy to use order UI, prompt execution, clear setup instructions, fast and reliable mobile connection
20 de março de 2025
Avaliação não solicitada
Resposta da Mobal
Thank you so much for the great feedback! We're really happy to hear that everything—from ordering, to setup, to the connection itself—was smooth and reliable for you! We appreciate you taking the time to share your experience and hope you had a great time in Japan!
It wasn’t able to connect to a service all of the time…
It wasn’t able to connect to a service in all the areas at and in between (Tokyo, Hiroshima and Kyoto)
1 de abril de 2025
Avaliação não solicitada
Resposta da Mobal
Thanks for your feedback, and we're sorry to hear you experienced some connectivity issues in certain areas between Tokyo, Hiroshima, and Kyoto! While coverage is generally strong across Japan, there can occasionally be spots with limited service. If you run into any issues in the future, please don’t hesitate to reach out—our support team would be happy to share some handy tips and tricks to try and improve your connection!
Installation was a little complex
Installation was a little complex. Couldn’t find the way to top up additional data.
23 de março de 2025
Avaliação não solicitada
Resposta da Mobal
Thank you for taking the time to leave a review!
Your feedback is greatly appreciated and we are sorry to hear of the confusion regarding the installation process / how to increase your data allowance.
Unfortunately, we were unable to locate a record of your Mobal account to check your order details but we can confirm that you should have received step-by-step activation / installation instructions vie email. For any ongoing issues, we also provide additional support guides on the Mobal website or our customer service team can be contacted for further assistance if needed.
With regards to the data allowance, the options available can vary depending on the product type but we provide additional information on the Mobal website and your Mobal online account will allow you to make adjustments to the plan wherever possible. A guide with the title "Increasing Your Data Allowance" can also be found in our support pages (which explains the options available for each specific product type).
Thank you once again for your feedback and if there is anything else that we can assist you with, please do not hesitate to contact our team!
Worked perfectly with no hitches
4 de abril de 2025
Avaliação não solicitada
Resposta da Mobal
That's great to hear, Neil - Thanks for the feedback!
Trusted eSIM ServiceVery satisfied with the instructions to…
Very satisfied with the instructions to activate and coverage is good.
2 de abril de 2025
Avaliação não solicitada
Resposta da Mobal
Thanks for the review, Timothy! - Our team have put a lot of effort into making these as universal and user friendly as possible so nice to hear the hard work has paid off - Glad the coverage was good too!
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