I received no local tracking or updates for more than a week after the parcel arrived in Australia. When I contacted local DHL for assistance they told me they couldn't help me because I am not the se... Ver mais
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Veja o que dizem as avaliações
once it was installed & activated, it just worked. except it would not received texts via Apple Messages; i had to swap in my USA esim for a few minutes to get an approval code. it needs to be able t... Ver mais
A empresa respondeu
I’ve just landed in Japan and honestly couldn’t be more impressed with this eSIM! The setup was unbelievably quick and easy, I was connected within minutes with zero hassle. The internet speed ha... Ver mais
A empresa respondeu
A super reliable, very efficient and trustworthy company, one of THE BEST of its kind and(!) - very reasonably priced with an outstanding customer service. I must highly recommend. MOBAL FOREVER!!! Tr... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Mobal is an award-winning UK/Japan-based SIM provider whose mission is to make life in Japan easier for foreign nationals, known for reliable service, and friendly English support. What makes Mobal different is that it's 100% owned by a charity, which is dedicated to building schools and feeding children in Malawi, Africa. That means that all the profits Mobal makes go straight to making the world a better place!
Informações de contato
The Winding House, Walkers Rise, Rugeley Road, Hednesford, Staffordshire, WS12 0QU, Staffordshire, Reino Unido
- support@mobal.com
- www.mobal.com
3,8
Muito Bom
933 avaliações
Respondeu a 88% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Easy way to get a esim
Easy way to get a esim, can’t wait to see Japan and pick up my esim at Narita May 13.
31 de março de 2025
Avaliação não solicitada
Resposta da Mobal
Thanks for the review Michael - We look forward to welcoming you to Japan in May! :)
All good prompt delivery works well
23 de março de 2025
Avaliação não solicitada
Resposta da Mobal
Glad to hear it, John - We hope you had a wonderful time in Japan!
Does the job
Does the job, a little pricey but it's reliable.
16 de março de 2025
Avaliação não solicitada
Resposta da Mobal
Thank you so much for your review, Jack! We're really pleased to hear the service was reliable for you — that’s exactly what we aim for! We completely understand your thoughts on pricing. While we always strive to stay competitive, a portion of every purchase goes toward supporting our life-changing charitable projects, which is something we're incredibly passionate about. However your feedback is appreciated, and we’ll definitely keep it in mind as we continue to improve! - We hope you had a great time in Japan!
Great Service!
Easy to follow instuctions to set up eSIM on arrival at Haneda airport and almost instant service.
Had great connection for whole 5 week trip. Google maps was my best friend whilst travelling around Japan and knowing that I had a stable and reliable service was vital! Friends will be visiting Japan later this year and I will definitely recommend a Mobal eSIM!
3 de março de 2025
Avaliação não solicitada
Resposta da Mobal
Thank you for your fantastic review, Kerry! We're pleased that you found the set up process so easy and that you had a reliable connection throughout your five-week adventure in Japan ( Not that we would expect any less of course! )
Google Maps is definitely a lifesaver when traveling in a country you're not familiar with, and we're happy we could provide the stable service you needed to use this!
We truly appreciate your recommendation and hope you had a fabulous time and that your friends have an amazing trip as well!
Good pricing
Good pricing, easy to purchase. The instructions to set up were quite confusing and not very helpful but managed to get the sim to work.
20 de março de 2025
Avaliação não solicitada
Resposta da Mobal
Hi Helena, thank you for your feedback! We're thrilled the service worked well for you, but we're sorry to hear you found the instructions confusing.
We’re always looking at ways to improve our support material to ensure it is clear as possible for all phone types and so If you have any specific suggestions, we’d love to hear it —feel free to share your feedback at care@mobal.com
Excellent coverage of Japan and so…
Excellent coverage of Japan and so handy for using Google Maps it was a godsend would have been lost without it.
Highly recommended.
16 de março de 2025
Avaliação não solicitada
Resposta da Mobal
Thanks for the feedback, Michael - 100% agree that Google Maps is a lifesaver whilst traveling in Japan, especially when trying to figure out what train to get on! - We're pleased the service met your needs and look forward to hearing from you again in the future!
Resposta da Mobal
Great feedback - Thanks, Jon!
Quick and easy- Super easy and works just as the…
Super easy and worked just as the instructions said. Activated the e-sim after landing in Tokyo and I was online 20 minutes later. Now in Hakuba and have had full service everywhere I’ve been
12 de março de 2025
Avaliação não solicitada
Resposta da Mobal
That's great to hear, Lyn. We hope you enjoyed the rest of your time in Japan!
Very good service overall and…
Very good service overall and responsive help desk
23 de fevereiro de 2025
Avaliação não solicitada
Resposta da Mobal
We're delighted to hear that the service work well and that you found our customer service team to be so helpful. We appreciate the feedback and we hope you had a great time in Japan!
I purchased a Mobal WiFi router and plan
I purchased a Mobal WiFi router which was promptly sent to my Japanese address.
You will need internet access to set it up, I have a Mobal phone so no issues.. otherwise just visit a Starbucks to do that...
Instructions to activate were simple and the touch screen on the unit easy to use.
My connections have been great and have not lost connectivity at all... I have surfed the net and streamed a program with no issues.
11 de março de 2025
Avaliação não solicitada
Resposta da Mobal
Thank you for your wonderful review! We're so pleased to hear that your Mobal WiFi router arrived promptly and that the setup was smooth. It’s great to know that you’ve been enjoying reliable connectivity for browsing and streaming without any issues. We truly appreciate you sharing your experience, and we hope your Mobal WiFi continues to serve you well. If you ever need any assistance, feel free to reach out. Enjoy your time in Japan!
Cumbersom delivery of SIM card to Belgium
The card was withhold by the Belgian Postal service because they claimed that importduties needed to be paid. For a data-only card of +/- 50 € they card 28 € extra. I was able to get this charge been surpressed to 0 with the argument that the value of the card was for service deployed in Japan only. The Sim itselve is of no value. I reported this to Mobal, and they referred me to their Policy pages which indeed mentione the possibilty of import duties . This is not very visible on the Commercial pages of mobal.com.
Anyway I have the Sim without extra costs, but is purely because of my own efforts, I received no usable advice from Mobal, if Mobal would register their products to the Belgian Customs, they could prevent that their customers would be faced with importduties. Now hoping for a nice holiday with flawless mobile data in Japan, yet to come.
5 de março de 2025
Avaliação não solicitada
Resposta da Mobal
Thank you for sharing your experience. We're sorry to hear about the inconvenience with Belgian customs, but we’re glad you were able to resolve the issue, and we’ll be sure to look into incorporating this information into our shipping emails to assist future customers who may run into the same issue!
Thank you again for your valuable feedback! We hope you have a fantastic time in Japan, and if you need any further assistance, please don’t hesitate to reach out to our support team.
Appreciate the follow up
Appreciate the follow up. Good to know you care
8 de março de 2025
Avaliação não solicitada
Resposta da Mobal
Thank you for your review! We're glad to hear you appreciated our follow-up. if you have any concerns or feedback that could help us achieve the 5* service we strive to provide, please feel free to email it to us at care@mobal.com—we’d really appreciate your feedback!
Brilliant
Brilliant. Totally glitch free. Very easy to instant get up and running. Bougofar too much data, 59 Gb, 5 would have been plenty for 2 week vacation
5 de março de 2025
Avaliação não solicitada
Resposta da Mobal
Thank you for your fantastic review! We're delighted to hear that you found the setup process so easy. We appreciate your insight into data usage—since everyone’s needs vary, we always recommend having a little extra, but it’s great to hear that you managed with less than 5GB! We look forward to hearing from you again in the future.
Fine but missing the opening hours of the counter in advance
It was a pity that the counter opened at 10 am, I was not knowing and missing in all the informations before. Maybe I was not reading carefully enough. We had to wait almost two hours at the airport. But the assistant was on time, so everything was quickly done. For the rest everything was perfect.
26 de fevereiro de 2025
Avaliação não solicitada
Resposta da Mobal
Thank you for your feedback! The collection point opening times are displayed during the checkout process, and we also include them in your order confirmation email. However, we're sorry to hear that this information was missed—we'll certainly review how we can make it clearer. That said, we're glad to hear the assistant was on time and that everything went smoothly once you received your order. We appreciate your review and hope you had a great trip!
Delivered in good time.
24 de fevereiro de 2025
Avaliação não solicitada
Resposta da Mobal
We're delighted to hear that your order arrived so promptly! Have a wonderful time in Japan!
easy process from start to delivery
12 de fevereiro de 2025
Avaliação não solicitada
Resposta da Mobal
That's great to hear! We hope you enjoy/enjoyed your time in Japan!
Less time spent at airport
Delivery to home means less time searching in the airport and also able to review the instructions beforehand
24 de fevereiro de 2025
Avaliação não solicitada
Resposta da Mobal
Thank you for your feedback! Home delivery is definitely a great option, as it gives you more time to prepare. For customers who can’t select this option for any reason, we’ve added pictures of our collection points and maps of the locations to our website where possible. These can be printed or screenshotted for convenience. All of the instructions in the user guide are also available on our support pages which are available for customers to view before hand if they wish to!
I have received the sim card
I have received the sim card. But, have not used it yet.
23 de fevereiro de 2025
Avaliação não solicitada
Resposta da Mobal
We're pleased to hear that you have received your SIM! I am sure you have everything you need to get up and running but if you have any questions about the service please check out our support pages - help.mobal.com/ or feel free to reach out to our support team. Otherwise have a wonderful time in Japan!
Reliable service
I use a Google phone, so the set-up of the service was not too straightforward, but I worked it out in the end with the extra step, which can be made more apparent at instructions of how to connect stage, rather than finding it in the Frequently Asked Questions. The connection is reliable and as fast as you advertise. Excellent value for money.
21 de fevereiro de 2025
Avaliação não solicitada
Best service
The toughest part was how long the phone number took to kick in (I think it took 24 hours, but I had an issue at the airport day of, so I would have needed it immediately).
The service was great and I'll definitely use it again when I go back to Japan.
1 de fevereiro de 2025
Avaliação não solicitada
Resposta da Mobal
Thank you for taking the time to provide your feedback.
Most activations are completed within 15-90 minutes; however, on rare occasions, such as during busy periods, it can take up to 24 hours.
We understand that this delay is inconvenient, especially when unexpected issues arise, and please rest assured that we are always working to improve this process.
Despite the initial issue, we're happy to hear that the service worked well for you, and we look forward to welcoming you back to Japan in the future!
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