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Mobility Extra Avaliações 

644
•
O TrustScore é 5 de um total de 5

4,8

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Very speedy delivery. The driver was courteous and respectful. He even helped by bringing the wheelchair indoors for me. Chair is very comfy and the controls are easy to negotiate. I would highly reco... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

My friend who has an electric wheelchair had an issue while abroad on holidays, and I contacted Mobility Extra. The team got back immediately (it was a Saturday!!) and helped us sort out the issue. Th... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Easy to order and ring and speak to someone for an answer to a question. Delivery notification for a day earlier that requested but was easy to change with the carrier. Great carrier information for... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Delivery was spot on - within 24hours. Easy assembly but brakes needed more adjustment than just tightening.Caused no real problem. Just walking now for my girlfriend to start using it to help her rec... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Fornecedor de equipamentos para mobilidade
  2. também em
  3. Fornecedor de Artigos Hospitalares
  4. Fornecedor de Equipamentos médicos
  5. Fornecedor de Equipamentos para Deficientes
  6. Loja de Artigos Hospitalares
  7. Loja de cadeiras de rodas

Sobre Mobility Extra

Escrito pela empresa

View our Powerchair Range View our Scooters Guide to Finding the Right Powerchair for You
At Mobility Extra, we are here to support you on your journey to better mobility.

We are a family-run business based in Essex, committed to making high-quality mobility products available at competitive prices. Our mission is to help people transition to a more independent and practical mode of mobility, improving quality of life with excellent products and outstanding customer care.

Our Promise to you

Escrito pela empresa

Trusted UK Supplier
Mobility Extra is a family-run UK business dedicated to making high-quality mobility products more affordable and accessible online. We focus on delivering excellent customer care, from the first enquiry through to after-sales support, with UK-based staff always ready to help. Our products are built for reliability and peace of mind, with and spare parts held in the UK. We are committed to giving our customers greater independence and a better quality of life.

100% Satisfaction Guarantee

We offer a 14 day guarantee. If you aren't happy with the quality or if it isnt right for you we offer a 14 day return policy.

We are so confident that your new purchase will exceed your expectations, if you let us know in writing within 14 days of receiving the item if you are not completely satisfied with it we will offer a refund. We understand that products will be opened and examined, but in the event of a return, the product must be delivered to us in a state that is suitable for sale. Mobility Extra must receive them in an excellent condition, any goods returned with scratches, dents, scuffs or require replacement or repair, will be charged to the sender.

Informações de contato

4,8

Excelente

O TrustScore é 5 de um total de 5

644 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,8

Todas as avaliações

(644)

205 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Beautiful wheelchair!

My wheelchair arrived not the next day but the day after and it was perfect! I was so pleased with everything, my last wheelchair was heavy and everything was just hanging off, It was 30 years old,
Looking forward to another 30 years with this lovely chair

30 de março de 2026
logotipo da Mobility Extra

Resposta da Mobility Extra

Hey! We hope you enjoy your C-2 wheelchair!

Avaliado com 5 de um total de 5 estrelas

Super quick delivery

Super quick delivery, great product price and very helpful after care

25 de março de 2026
logotipo da Mobility Extra

Resposta da Mobility Extra

We really appreciate the review!

Avaliado com 5 de um total de 5 estrelas

We were welcomed as we arrived to view…

We were welcomed as we arrived to view wheelchairs. Demonstrations were comprehensive and knowledgeable. No pressure to purchase and when we decided to buy the sale and delivery arrangements were satisfactorily arranged.

24 de março de 2026
logotipo da Mobility Extra

Resposta da Mobility Extra

Customer service and product quality are very important to us and all our customers so thank you for the review!

Avaliado com 5 de um total de 5 estrelas

Had my chair over a year now and I love it…

Had my chair over a year now and I've gone from bedbound to finding my world grow daily to the point where I have been able to become somewhat independent again and start a new life so to say this company is great is just the tip of the iceberg. So quick to help with any issues even when the dog takes a liking to munching armrests. I can't thank them all enough for giving my life back

31 de março de 2026
Avaliação não solicitada
logotipo da Mobility Extra

Resposta da Mobility Extra

Its amazing to hear such a positive review about us!

Avaliado com 5 de um total de 5 estrelas

I bought my the MX-2R on Sunday 22nd

I bought my the MX-2R on Sunday 22nd. The phone line was shut but they answered on WhatsApp very quickly and answered all my questions so I could understand how it worked. I was very impressed. I got the chair delivered on Wednesday 25 which was very quick! I am so happy with the chair. The stick to drive it is very sensitive and doesn’t need a lot of pushing which is fantastic for my hands because I struggle. I was very impressed and would recommend the chair to anyone but also tell people your customer service is excellent. Thank you so much for all your help again!

25 de março de 2026
logotipo da Mobility Extra

Resposta da Mobility Extra

Customer service is a top priority and Im pleased to hear we were able to assist you on a Sunday! The MX-2R is a fantastic chair and we wish you many happy miles in it!

Avaliado com 5 de um total de 5 estrelas

Outstanding customer service!

Absolutely fantastic service on a Sunday afternoon out of hours! We have just purchased an MX-2R Powerchair on line. We have tried a number of alternative chairs in local shops but were keen to try and find a stockist to try this particular model. We sent a WhatsApp message on a Sunday afternoon to ask for local suppliers, we were not anticipating a response today - but had a message back immediately! Unfortunately there is no local supplier but we received an excellent service with many questions asked and answered in great detail which allowed us to go ahead and order with confidence. Very excited to try the new chair!

22 de março de 2026
Avaliação não solicitada
logotipo da Mobility Extra

Resposta da Mobility Extra

No matter what day of the week or time of the day we are here to help!

Avaliado com 5 de um total de 5 estrelas

I purchased a second hand wheelchair…

I purchased a second hand wheelchair knowing nothing about it. I called Mobility extra and spoke to Tommy. He was brilliant and explained exactly what I needed to do and he was more than happy to explain everything

16 de março de 2026
Avaliação não solicitada
logotipo da Mobility Extra

Resposta da Mobility Extra

Thanks for the review!

Avaliado com 5 de um total de 5 estrelas

Great quality product at an amazing price

Really pleased with the quality of the folding manual.wheelchair. the booklet isn't particularly helpful as I didn't know how to lock the wheels when the wheelchair is stationary but a quick email and a very speedy response soon gave me the answer I needed. Excellent customer service, speedy delivery, amazing value for money and a quality product.

11 de março de 2026
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Resposta da Mobility Extra

We hope you enjoy using your C-2 wheelchair!

Avaliado com 5 de um total de 5 estrelas

Really liked the next day delivery have…

Really liked the next day delivery have just tried scooter and i am very happy with its performance and how easy to fold thank you very much

14 de março de 2026
logotipo da Mobility Extra

Resposta da Mobility Extra

The SF-3 scooter is brilliant and Im glad to hear you thought so too!

Avaliado com 1 de um total de 5 estrelas

Has not arrived yet!

Has not arrived yet!
James McIntyre8p

9 de março de 2026
logotipo da Mobility Extra

Resposta da Mobility Extra

Hi James, we are pleased to hear your wheelchair arrived. It was in fact delivered within the 4-7 day slot due to your remote location.

Avaliado com 5 de um total de 5 estrelas

The walker is beautifully made

The walker is beautifully made but not for me.
It does not open wide enough for the width of my shoulders and I have trouble with severe pain in my elbows when they take the weight of my body.
I am requesting a refund
J K

4 de março de 2026
logotipo da Mobility Extra

Resposta da Mobility Extra

No problem at all, we will be happy to process your refund

Avaliado com 5 de um total de 5 estrelas

Superfast

Superfast! Ordered a mobility scooter on line, 24hrs later it was delivered to my home. Very pleased with the scooter and price, much lower than bigger care companies. Had to ring for initial advice and was answered immediately, no connection music! Gentleman was helpful and sorted us out quickly. Would recommend highly.

2 de março de 2026
logotipo da Mobility Extra

Resposta da Mobility Extra

The SF-3 scooter is amazing so its great to hear such positive feedback!

Avaliado com 5 de um total de 5 estrelas

Impressed

They were very efficient i ordered my part for my wheelchair on Monday and it was delivered express delivery got it the next day, the man I spoke to was very nice on the phone. Impressed

23 de fevereiro de 2026
logotipo da Mobility Extra

Resposta da Mobility Extra

Thanks for the kind review!

Avaliado com 5 de um total de 5 estrelas

Excellent service

Excellent service , quality looks good , so far im very happy but i cant comment on longevity or reliability yet , i have no concerns and expect good results in both those areas tho

23 de fevereiro de 2026
logotipo da Mobility Extra

Resposta da Mobility Extra

Service and quality are very important to our brand so we appreciate the review saying the same!

Avaliado com 1 de um total de 5 estrelas

I purchased a folding mobility scooter…

I purchased a folding mobility scooter as I cannot walk unaided so this was to let me get out and about … unfortunately I became ill on the day it was delivered and it stayed in the box until I was well enough to open and take it out. I found it very uncomfortable to sit as the back wasn’t adjustable and felt it pushed me forward and on going outside on the uneven ground jarred all my joints very painfully as there is no suspension yet it states that it is a comfort ride. It most definitely is not. I only managed to use it three times and asked for a refund as I wanted to return it as I cannot use it as it is much too painful. They refused. It was out of their 14 day rule . I will not be buying from them again nor will I recommend them!

23 de fevereiro de 2026
Avaliação não solicitada
logotipo da Mobility Extra

Resposta da Mobility Extra

We’re very sorry to read that you’ve had this experience.
We absolutely understand how important mobility equipment is, and we are genuinely sorry that this particular model has not been comfortable for you.
The SF-3 folding scooter is designed as a lightweight, portable model, and its specifications; including the fixed seat and lack of suspension - are outlined on the product page. As with most folding travel scooters, the focus is portability rather than full suspension comfort.
Your refund request was 34 days since taking delivery, which is beyond our 14-day return period (this reflects the statutory cooling-off period for online purchases). As the scooter is not faulty and had been used, we were unfortunately unable to authorise a refund outside of this time frame. Our policy is applied consistently to all customers to ensure fairness.
We are always happy to guide customers toward models with suspension and enhanced seating where additional comfort is required, and we did offer assistance with alternative options.
We’re truly sorry that on this occasion we could not provide the outcome you were hoping for, and we do wish you the very best moving forward.

Avaliado com 5 de um total de 5 estrelas

Excellent service

I've had issues with the batteries not charging, I've messaged on WhatsApp and it was sorted in minutes, despite being on a Sunday morning! Excellent service

15 de fevereiro de 2026
Avaliação não solicitada
logotipo da Mobility Extra

Resposta da Mobility Extra

Speedy answers is what we pride ourselves on! You are most welcome!

Avaliado com 5 de um total de 5 estrelas

Had some difficulty choosing which…

Had some difficulty choosing which electric wheelchair to get and was helped through WhatsApp ! When I went to order it wasn’t accepting my address and the customer service was incredible they amended the website allowing me to order ! I’m so grateful for their help and can’t wait for the wheelchair to arrive helping me independent.

15 de fevereiro de 2026
Avaliação não solicitada
logotipo da Mobility Extra

Resposta da Mobility Extra

Customer service is so important to us and you all so Im really pleased we met your expectations and was able to help!

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