Mortice and Green Avaliações 

141
O TrustScore é 5 de um total de 5

4,8

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Mortice and Green replaced a double glazed pane in one of our sash windows, repaired a few areas of rot in the frames, replaced a couple of broken window fasteners and rebalanced a window that was not... Ver mais

Avaliado com 5 de um total de 5 estrelas

Sash window repair and restoration, exterior door replacement. Really pleased with the quality of the work. The team were very efficient and courteous. Happy to add on extra work where needed. Would h... Ver mais

Avaliado com 5 de um total de 5 estrelas

The two men who fixed our sash windows were great: meticulous workers, who cleaned up after themselves every day and very nice guys, too! A very good experience, would definitely recommend.

Avaliado com 5 de um total de 5 estrelas

We shopped around for a company to repair two sash windows and got totally messed about by people either over quoting or never getting back to us having done a site visit. Mortice & Green were the... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Serviço de instalação de janelas
  2. Carpinteiro
  3. Empreiteira de serviços de isolamento
  4. Consertos
  5. Fornecedor de janelas

Escrito pela empresa

Welcome to Mortice & Green - London's original wooden sash window repair and replacement specialists. Mortice & Green have been manufacturing and installing bespoke reproduction SFC hardwood sash & casement windows since the late 90's. Mortice & Green have a dedicated team of highly motivated and professionally trained restorative joiners. Our key objective and promise are to provide all our clients with an exceptional level of service, quality and tidiness. We always provide honest professional advice, and all our quotations are based on what is required and not what is most profitable! Our Key Skills: • Sash Window Restoration • Sash & Casement Window Experts • Sash & Casement Window Refurbishment & Replacement • Bespoke Hardwood Windows & Doors We provide our services throughout London, Surrey & Hampshire with some additional surrounding areas. We have a dedicated workshop which manufacturer reproduction sash windows and casement windows constructed entirely of SFC approved hardwood, finished in your choice of double or single glazing to match the period and style of the original windows that they replace. The repair service provided by Mortice & Green include all manner of wooden window & door repairs including restoration and draught proofing, in fact we can repair and replace any type of wooden window or door. With a team of highly skilled and professional restorative joiners and sash window repair experts we all keep the same values and share the same ethos that we set in place way back when. Whether you have a broken sash cord that needs to be replaced or perhaps cold draughty sash windows that need draught proofing, have absolute confidence in Mortice and Green to provide the best sash service!


Informações de contato

4,8

Excelente

O TrustScore é 5 de um total de 5

141 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,8

Todas as avaliações

(141)

13 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Read about our experience with Mortice and Green.

We had all our sash windows refurbished and painted. This entailed a complete overhaul including replacing all the fittings and sash cords, installing draught proofing and realigning to ensure a good secure close and fit. This also reduces the noise transference from outside. It's like having double glazing.
The quote was competitive and the staff (not subcontractors) were very reliable, considerate and pleasant people throughout the process and we are very happy with the outcome.
We recommend you contact Marta in the first instance.

28 de novembro de 2024
Avaliado com 5 de um total de 5 estrelas

Excellent work.

Well satisfied with the efficiency of the job in hand by Richard whose work was excellent. Would certainly recommend your company to any future customers.

7 de outubro de 2024
Avaliado com 5 de um total de 5 estrelas

Cracked glazing pane & decaying sash corner joint

We had a cracked glazing pane in our upper sash and a rusty, decaying corner joint in our lower sash, in the 1st floor master bedroom of our West Hampstead home.
We contacted around 8 local glaziers to try to find someone to replace the cracked glass – we either received no response, were told we were outside their area or they simply declined to quote.
We then contacted 9 sash window companies. Phew – what a rigmarole to progress a simple enquiry! 1 failed to respond, 1 declined to quote, 2 said they would contact us to arrange a survey (but failed to do so), 1 refused to survey and did his level best to dissuade us from working with him. Of the 4 remaining, 1 was twice the price of anyone else, another was fully booked for at least the next 3 months, which left just Mortice & Green (M&G) and one other as serious contenders.
We chose M&G because:
1. Marta in the office responded to us promptly, was friendly and positive in saying M&G could help us, set up a rapid survey and sounded organised
2. despite us asking for things to be done in the way we wished, as opposed to the way M&G usually did things – surveyor, Jon, patiently listened and made notes and suggestions, then turned round our quote very rapidly, dealing with subsequent queries and further requests efficiently, before actually arriving on site on the start date, shortly after the woodworker, to go over the job with him personally
3. in spite of a long order book, M&G managed to squeeze us into their schedule within a week of the survey, completing the work in just over a day
4. their prices appeared to represent reasonable value for money and were competitive
5. they offered a 3 year warranty on their work
6. they agreed to remove, then re-instate, our existing secondary double glazing
Subsequently, the glazing repair was efficiently dealt with by the willing and friendly Christian (although I personally think M&G should be using a 3C Sealants paintable glazing putty, not the 3C Sealants Glazing Putty Silicone, which states on the packaging ‘Not paintable’), who then went on to effect a robust repair to the corner joint by splicing in two pieces of hardwood, combined with epoxy resin, before installing draughtstripping.
We’re now awaiting the return of our decorator to finish our decorations.
Apart from thinking it would be nice to be able to pay by card, most other angles were satisfactorily addressed by M&G, all things considered, and I would be happy to have them back to carry out further work, in the future.

14 de agosto de 2024
Avaliado com 5 de um total de 5 estrelas

Excellent

Excellent service from beginning to end.
Communication was great, always happy to answer any questions, always on time and polite. Our fitter was amazing, went above and beyond and very hard working. He did a great job.
Thank you

29 de maio de 2024
Avaliação não solicitada
logotipo da Mortice and Green

Resposta da Mortice and Green

Thank you Paul, I am delighted to hear this news and very glad to see that we have yet another happy customer

Avaliado com 5 de um total de 5 estrelas

Excellent service

Excellent service. Mortice & Green standard of work very high. I am very happy with my sash windows and a recent visit by a very polite fitter to replace some glass was done quickly and easily and at an extremely reasonable price. Highly recommended

22 de maio de 2024
Avaliado com 5 de um total de 5 estrelas

Good comms

Good comms, goid value, i will use you again when i have more sash window problems, thank you

8 de maio de 2024
logotipo da Mortice and Green

Resposta da Mortice and Green

Thank you for sharing your feedback - we are all very happy to hear that we have met your expectations. Best regards Matt

Avaliado com 5 de um total de 5 estrelas

Great work

Great work, great result, lovely team

4 de março de 2024
logotipo da Mortice and Green

Resposta da Mortice and Green

Thank you :)

Avaliado com 5 de um total de 5 estrelas

A slow start but amazing finish

I admit to being hopeful, but not 100% convinced things would go well. Quoting was great, but after we place the order there was a lot of simence befire eventually we got an email saying we were on next week - if you could improve comms in this phase it would be great. However we have been blown away by the quality of the doors, the amazing fitting process and the attention to detail - it really looks like our 100 year old doors, except we have no heat loss now. Just amazing fitters and amazing product. We are getting ready for our next piece of work now - A huge thank you to the team for amazing work, amazing product

24 de janeiro de 2024
logotipo da Mortice and Green

Resposta da Mortice and Green

Thank you for feedback :)
I am delighted to hear you are happy
Regards Matt

Avaliado com 5 de um total de 5 estrelas

Professional approach from the company

Professional approach from the company. Radek did an excellent job on the restoration of the windows.

19 de janeiro de 2024
Avaliação não solicitada
logotipo da Mortice and Green

Resposta da Mortice and Green

Thank youfor your feedback! I will notify Radek of your kind words :)

Avaliado com 5 de um total de 5 estrelas

Great service all round

We shopped around for a company to repair two sash windows and got totally messed about by people either over quoting or never getting back to us having done a site visit.

Mortice & Green were the complete opposite having seen their can parked in out street and made a note of their number. They came round in 24 hours, were straightforward, honest and helpful, gave us a very competitive quote, did the job the following week without having any to be chased, which they did really well and solved all our window problems. I couldn’t recommend them more highly.

15 de janeiro de 2024
logotipo da Mortice and Green

Resposta da Mortice and Green

Thank you so much :)

Avaliado com 1 de um total de 5 estrelas

Came to quote - Caused Damage

Came to quote. Engineer did admitted was unfamiliar with the type of window. Proceeded to use brute force to try to overcome a safety catch despite me pointing out what was preventing window from opening. Proceeded to cause damage rather than remove two screws. Have since stopped responding to emails regarding the issue.

20 de dezembro de 2023
Avaliação não solicitada
logotipo da Mortice and Green

Resposta da Mortice and Green

Sorry to hear you were not happy, we did try our best but as explained the window is both very unusual and faulty. We work primarily with tradditonal windows, there are now quite a few modern windows made abroad with no technical opperation instructions. We did advise that we are not experts with this type of window, it was obviously already faulty hense the visit to fix it. Our endevour was not succesful, no charge was requested. On this occasion we were unable to remedy the probelm, for this I appologise.

Avaliado com 5 de um total de 5 estrelas

Great windows and service

Have had 5 windows installed to date. Windows were delivered on time and look great. I've had neighbours ask me who supplied them. Radek was very professional and conscientious.

8 de janeiro de 2024
logotipo da Mortice and Green

Resposta da Mortice and Green

Thank you so much :)

Avaliado com 4 de um total de 5 estrelas

The work was carried out tidily and on…

The work was carried out tidily and on time. Pleasant staff but not very prompt in updating eg start dates for work
Overall I am very happy with the restored windows

21 de dezembro de 2023
logotipo da Mortice and Green

Resposta da Mortice and Green

Thank you, I am delighted to hear you are happy with the results

Avaliado com 5 de um total de 5 estrelas

Window and terrace door replacement and repair

Window installers were excellent - punctual, friendly, neat, capable, and generally very helpful. Scope of work was well defined. Liaison with office worked well. I would use MG again.

19 de dezembro de 2023
logotipo da Mortice and Green

Resposta da Mortice and Green

Thank so much for the feedback :)

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