Mortice and Green Avaliações 

141
O TrustScore é 5 de um total de 5

4,8

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Mortice and Green replaced a double glazed pane in one of our sash windows, repaired a few areas of rot in the frames, replaced a couple of broken window fasteners and rebalanced a window that was not... Ver mais

Avaliado com 5 de um total de 5 estrelas

Sash window repair and restoration, exterior door replacement. Really pleased with the quality of the work. The team were very efficient and courteous. Happy to add on extra work where needed. Would h... Ver mais

Avaliado com 5 de um total de 5 estrelas

The two men who fixed our sash windows were great: meticulous workers, who cleaned up after themselves every day and very nice guys, too! A very good experience, would definitely recommend.

Avaliado com 5 de um total de 5 estrelas

We shopped around for a company to repair two sash windows and got totally messed about by people either over quoting or never getting back to us having done a site visit. Mortice & Green were the... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Serviço de instalação de janelas
  2. Carpinteiro
  3. Empreiteira de serviços de isolamento
  4. Consertos
  5. Fornecedor de janelas

Escrito pela empresa

Welcome to Mortice & Green - London's original wooden sash window repair and replacement specialists. Mortice & Green have been manufacturing and installing bespoke reproduction SFC hardwood sash & casement windows since the late 90's. Mortice & Green have a dedicated team of highly motivated and professionally trained restorative joiners. Our key objective and promise are to provide all our clients with an exceptional level of service, quality and tidiness. We always provide honest professional advice, and all our quotations are based on what is required and not what is most profitable! Our Key Skills: • Sash Window Restoration • Sash & Casement Window Experts • Sash & Casement Window Refurbishment & Replacement • Bespoke Hardwood Windows & Doors We provide our services throughout London, Surrey & Hampshire with some additional surrounding areas. We have a dedicated workshop which manufacturer reproduction sash windows and casement windows constructed entirely of SFC approved hardwood, finished in your choice of double or single glazing to match the period and style of the original windows that they replace. The repair service provided by Mortice & Green include all manner of wooden window & door repairs including restoration and draught proofing, in fact we can repair and replace any type of wooden window or door. With a team of highly skilled and professional restorative joiners and sash window repair experts we all keep the same values and share the same ethos that we set in place way back when. Whether you have a broken sash cord that needs to be replaced or perhaps cold draughty sash windows that need draught proofing, have absolute confidence in Mortice and Green to provide the best sash service!


Informações de contato

4,8

Excelente

O TrustScore é 5 de um total de 5

141 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,8

Todas as avaliações

(141)

13 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Excellent experience

Once we had the date confirmed , the work was done quickly, neatly and with minimum disruption

8 de dezembro de 2023
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Resposta da Mortice and Green

Thank you !! :)

Avaliado com 5 de um total de 5 estrelas

Replacement double glazed bay windows

Great service throughout.
Very friendly staff.
Very good communications and contact throughout.
All work done on the timescales agreed
All work completed to a very high standard.
Care taken to keep carpets clean and protect all fittings around the window..

Would recommend to anyone

30 de novembro de 2023
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Resposta da Mortice and Green

excellent, we are all very happy to read this :)

Avaliado com 5 de um total de 5 estrelas

New Window in Salterford Road

The frame of the old window was rotten. It was replaced. The process was very well organised and the installation carried out expertly.

11 de outubro de 2023
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Resposta da Mortice and Green

Thank you

Avaliado com 5 de um total de 5 estrelas

Professional and friendly

My sasha window repair from John ( J & J window draughts company ) in 2011 , we ask John re quote this year . John did the surery to very honest to recommand me to replace the new sasha window . I asked his recommand .He gave me Mortice & Green industry peers.
from contact, survery , quote ,measure till fitting . really professional and expert . Must to thanks Johnson( survery engineer ) really paitence to answer my questions ,.
manger Vija really care about the windows and his job .Any issues and he will sort out as soon as possible . the workers enjoy their job and and very respectful .
they are alsways on time and very professiona . they are a great team . highly recommand to anyone looking for this service

9 de outubro de 2023
Avaliação não solicitada
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Resposta da Mortice and Green

Excellent thank you

Avaliado com 5 de um total de 5 estrelas

Great service

We were very happy with how smooth our experience was. I was able to get a first home visit very quickly, and Jonathan was very professional and knowledgeable. The work was done in half a day, by a really kind and professional builder. There was also a misunderstanding about a detail in the quote and they were generous enough to charge me less than initially invoiced because of it. I would have loved a bit more follow up and detailed info in the lead up to the work being done (proactive info on when it would start, length of work, what we needed to prepare etc) so I could plan around it sooner. But other than that, very happy!

26 de setembro de 2023
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Resposta da Mortice and Green

Thanks for your feedback much appreciated

Avaliado com 5 de um total de 5 estrelas

Very happy with the service provided by…

Very happy with the service provided by Mortice & Green. Asked them to design and install new wooden sash windows to replace the existing windows which were old.

They were very professional from the first visit to determine the requirements through to the final installation. They kept me informed throughout the process and showed flexibility when trying to confirm the installation dates.

I was relieved to find this company as I had approached many other sash window companies but had not found the right one.

17 de setembro de 2023
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Resposta da Mortice and Green

Awsome thank you :)

Avaliado com 3 de um total de 5 estrelas

I would have liked to give them a 5…

I would have liked to give them a 5 star, truly. The quality of the windows is flawless, and for the price on the market, they are hard to beat. However, their general service leaves a lot to be desired. They were about 5 weeks late in delivering the windows, which has made our lives very difficult in many ways, and the admin people responsible for this were not responsive at all, at times for weeks, about this issue.
Another problem looming large is the installation service. They sent a team of two, and one of them was irreproachable, very conscientious and diligent, and really good at his job. The other one was terrible at what he did, played techno extremely loudly and shouted over that sound in order to communicate with his partner, despite my explaining i had sick clients who were in my office downstairs. He almost totally broke one of our external walls in installing a window--which the other guy then spent an extra day repairing (on his birthday). Finally, he refused to come in and do any work in his last two days, due to his racism and homophobia. I had to step in and help the other guy install various things back in place, and then he had to go, and i was left putting back the house in place. this all took a good 3-4 hours of my time, and is extremely unprofessional for a company of such renown.

30 de julho de 2023
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Resposta da Mortice and Green

Thanks for the positive feedback, the positive criticism is also highly appreciated. We shall take on board this feedback and put a plan in place to better our service in future
Matt

Avaliado com 5 de um total de 5 estrelas

Friendly

Friendly. Advised helpfully and explained what did and did not need doing. The work was completed really well and it was cleaned up when they finished. I feel I can face a cold winter in future - no more drafts.

6 de agosto de 2023
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Resposta da Mortice and Green

Thank you so much :)

Avaliado com 5 de um total de 5 estrelas

Very knowledgeable regarding the…

Very knowledgeable regarding the renovations my windows needed. Kristan was hard working and professional and would recommend.

23 de julho de 2023
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Resposta da Mortice and Green

much appreciated ffedback, thanks so much

Avaliado com 5 de um total de 5 estrelas

Sash Window experts

Mortice and Green are skilled sash Window installation and repair specialists. Everyone we dealt with was friendly, helpful and considerate. I plan to use them again for further work in the future.

11 de julho de 2023
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Resposta da Mortice and Green

WOW thanks so much :D :D

Avaliado com 5 de um total de 5 estrelas

Excellent repair work to Sash Window

Very happy with the entire team at Mortice and Green from my initial online enquiry, followed by a survey and the repair to my Sash Window. The fitter, Christian was professional, polite, courteous and very informative . The repair work involved replacing the rotten bottom rail to the Sash Window. Excellent craftsmanship! I would recommend & use again.

30 de junho de 2023
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Resposta da Mortice and Green

Awsome feedback thank you

Avaliado com 5 de um total de 5 estrelas

Excellent and thorough work.

A very dedicated team of workers who did an excellent and thorough job even in the searing heat! Our windows have been wonderfully restored without the need to replace them all. The assessment was honest and the office kept in touch all through the process. They took care of some pretty horrendous rotten wood and replaced some broken glass as well. The workers were pleasant and respectful as they had to work in the confines of a small flat. I highly recommend this company.

11 de junho de 2023
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Resposta da Mortice and Green

Thanks for the feedback :)

Avaliado com 5 de um total de 5 estrelas

Very good quality replacement sashes

Very good quality replacement sashes. Installed efficiency and with minimal fuss by a very hardworking tradesman.

1 de março de 2023
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Resposta da Mortice and Green

Excellent thank you so much

Avaliado com 5 de um total de 5 estrelas

Highly Highly Recommended!

Highly Highly Recommended!
I cannot recommend Mortice and Green enough.
They are 5 star service on every level.
From my initial enquiring about getting my wooden window frame and broken glass fixed through to booking the job and completion of the job. The service they provide was professional, very friendly, easy to deal with and a very outstanding high level of work. The cost for my broken window wooden frame and one broken glass panel was very reasonable too.
I had an initial survey consultation to have my window looked at before I proceeded with job. We discussed the options of fixing or replacing the whole window.
The gentleman that came to look at the window first to work out the quote was very informative, professional and great to deal with. They did not charge me for this initial survey to work out the quote for this job. Once the job was booked in. The next gentleman that came out to fix the window was also lovely to deal with he took my window frame away to get the glass fixed. He also fixed the broken wooden window frame. When he came back the the actual window frame was all fixed and only had to be re-installed. The craftsmanship of the work fantastic. My window looks brand new! I highly recommend using Mortice & Green. Everyone that you deal with is lovely, professional, helpful and work they do, speaks for itself.
Thank you Mortice & Green for the fantastic service you provide.
You have one very happy customer here :)

31 de maio de 2023
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Resposta da Mortice and Green

First of all.....WOW! Thanks for such an in depth review! I don't think we have ever received such in depth feedback as this in all our many years of trading.
I am most grateful to you for the time and effort you have gone to, to show us and infrom us about your feelings regarding our company and our team. Thank you so much, we are all truly delighted to hear that we have yet another happy customer :)
KIndest of regards and thanks
Matt and the entire team!

Avaliado com 5 de um total de 5 estrelas

Six sash windows refurbed

Six sash windows refurbed. Great finish and customer service

21 de maio de 2023
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Resposta da Mortice and Green

Hi Nick,
Thanks for leaving your feedback, I am really very happy to hear you had a positive experience with us. Thanks for taking the time to share your experience of Mortice and Green
Kind regards
Matt Greenberg

Avaliado com 5 de um total de 5 estrelas

Really happy with service & the work…

Really happy with service & the work carried out. Professional, informative & high standard. I would recommend & use again. I think probably slightly more expensive than others.

28 de março de 2023
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Resposta da Mortice and Green

Hi, Thank you for using Mortice & Green, I am delighted to hear you are happy with the service and the work. Some of our competitors are cheaper than us, I agree. We dont cut any corners with our work and only use the finest of materials for the windows we produce, we also invest heavily into the level of customer care that we are able to provide our clients with.
This is one of our USP's
:)

Avaliado com 5 de um total de 5 estrelas

Good experience all round with this company

I had seven sash windows - some of them very large - completely refurbished, and three other windows insulated, in a listed period house. Very pleased with the service and result all round. Whilst not cheap, I considered the price good value. I want to give particular mention to efficiency of the office back up: Klaudia and Vijay; also to estimator Jonathan on surveying and costing. The fitter, Radek, was extremely hard working, conscientious, punctual and above all, very tidy! I did not need to do any cleaning up at all after he had left. Finally, I experienced a small problem with a window sticking once the job was finished, and this was fixed within days, at a time convenient to me.

20 de março de 2023
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Resposta da Mortice and Green

Thank you for taking the time to write such a thorough review of Mortice and Green, we are all very happy we have yet another pleased customer :)

Avaliado com 5 de um total de 5 estrelas

An excellent experience

An excellent experience. Office staff efficient and courteous, and the men who came to the work were efficient, polite, very clean and tidy and did exactly what we wanted. They were with us a whole week and it was a pleasure to have them around. Could not fault the company - I very rarely write these reviews but these folk deserve one.

13 de fevereiro de 2023
Avaliação não solicitada
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Resposta da Mortice and Green

Thanks so much for the kind words, I am glad you are happy with our service. Matt Greenberg

Avaliado com 5 de um total de 5 estrelas

fantastic work

fantastic work. Punctual, thorough, tidy. Good people, would most definitely recommend

3 de fevereiro de 2023
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Resposta da Mortice and Green

Thanks for the fantastic review! Thanks for the work - Matt

Avaliado com 5 de um total de 5 estrelas

Excellent work done on a challenging job!

Job well done! The bay window of my 200 year old property had parts of rot. A job complicated by the uniquely curved shape of the window. Work was done meticulously. The team visited several times to make sure the measurements were 100% accurate. Good service from the back-office as well. The window has been saved and looks beautiful. Thank you Mortice and Green.

24 de novembro de 2022
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Resposta da Mortice and Green

Thank you for your review, much appreciated Marta

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