Motorama Avaliações 

157
•
O TrustScore é 1.5 de um total de 5

1,5

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Used their website to find suitable leasing. Everytime i placed an order never heard back from anyone via email or phone. I requested several cars maybe thinking it was me at fault but the searches ap... Ver mais

Avaliado com 2 de um total de 5 estrelas

Sold my car to Motorama via Motorway. Turned up late, inspected the car, told me there were a series of issues including the exhaust was misfiring (had been replaced 3 months earlier) and tried to off... Ver mais

Avaliado com 1 de um total de 5 estrelas

Avoid at all costs - both sales and after sales repairs. Vehicle sold to us allegedly in working condition with assurance than any issues identified after sale would be swiftly repaired. After trading... Ver mais

Avaliado com 1 de um total de 5 estrelas

Placed an order with Motorama over 2 weeks ago, paid a £500 deposit and received confirmation that vehicle had been secured. Chased multiple times for an order completion and delivery date, an... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Veículos e Transporte

Escrito pela empresa

Lease a brand-new car from Motorama, powered by Vanarama. Browse our offers & deals and get the best price on a brand-new car across a range of makes and models. Get an instant quote and order online, with free delivery and simple monthly payments.


Informações de contato

1,5

Muito Ruim

O TrustScore é 1.5 de um total de 5

157 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

1,5

Todas as avaliações

(157)

8 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Excellent everyone very helpful and…

Excellent everyone very helpful and everything went smoothly. 😋

20 de fevereiro de 2019
Avaliação não solicitada
logotipo da Motorama

Resposta da Motorama

That's great to hear, David.

We hope you're enjoying the new car!

Thanks very much

Ollie, Motorama

Avaliado com 5 de um total de 5 estrelas

Personable Professional Service

Genuine personable advisors looking out for your needs and budget. Was in contact with my application handler throughout whole process & even after delivery of my new car. They offer GAP & car insurance too, which were fully explained, with no obligation. Electronic docu-sign feature makes process even slicker. Very much recommended company and service.

19 de fevereiro de 2019
Avaliação não solicitada
logotipo da Motorama

Resposta da Motorama

We're thrilled that you had such a great experience with us and felt we maintained the right level of communication before and even after delivery!

Thanks very much for sharing, Stuart.

Much appreciated

Ollie, Motorama

Avaliado com 5 de um total de 5 estrelas

Great prices

Great prices, great choice, great service

19 de fevereiro de 2019
Avaliação não solicitada
logotipo da Motorama

Resposta da Motorama

Great review!

Thanks very much, Stephen.

Ollie, Motorama

Avaliado com 5 de um total de 5 estrelas

I have had an excellent experience with…

I have had an excellent experience with motorama. I would would recommend In a heartbeat.

19 de fevereiro de 2019
Avaliação não solicitada
logotipo da Motorama

Resposta da Motorama

We're thrilled it's all gone so well from your side, Bethany, and a big thanks for sharing this.

Much appreciated

Ollie, Motorama

Avaliado com 5 de um total de 5 estrelas

If you can survive the theme tune...

Leasing a car can sometimes feel like a dark art but the Motorama team provide an honest, simple and professional service. Would definitely recommend them and use them again, as they are streets ahead of other leasing companies. The only word of warning is the theme tune on a call, whilst on hold will get stuck in your head for all eternity!!

19 de fevereiro de 2019
Avaliação não solicitada
logotipo da Motorama

Resposta da Motorama

Thanks very much, David. We enjoyed your review!

Yes - we're trying to move away from the dark art associations and sticking in your head for all eternity! We'd settle for being in there when it comes to choosing your next car;-)

Happy motoring!

Ollie, Motorama

Avaliado com 5 de um total de 5 estrelas

My service was fantastic

My service was fantastic! Curtous staff very efficient kept me up to date at every stage would recommend to friends and family and I’m sure I will be a returning customer. Extremely happy with my car .

19 de fevereiro de 2019
Avaliação não solicitada
logotipo da Motorama

Resposta da Motorama

We love getting such enthusiastic reviews, Lillian, and are thrilled you had such a great experience!

Thanks very much for posting and enjoy the car!

Ollie, Motorama

Avaliado com 5 de um total de 5 estrelas

Fantastic service from start to finish

Fantastic service from start to finish. Very helpful and informative staff. It made the whole process enjoyable and we love the new car.

19 de fevereiro de 2019
Avaliação não solicitada
logotipo da Motorama

Resposta da Motorama

Thanks very much, Kelly. We believe getting a new car should be an enjoyable process and are thrilled that was your experience!

Enjoy the car and happy motoring!

Ollie, Motorama

Avaliado com 5 de um total de 5 estrelas

An excellent team to deal with.

An excellent team to deal with.
Easy to contact and any issues resolved easily and swiftly.
Would recommend to anyone looking for a car and a good deal.

19 de fevereiro de 2019
Avaliação não solicitada
logotipo da Motorama

Resposta da Motorama

We're thrilled that you found us a great team to deal with and the communication was good.

Thanks very much for posting, Phil!

Much appreciated

Ollie, Motorama

Avaliado com 4 de um total de 5 estrelas

Very good service throughout

Very good service throughout, making it hassle free

19 de fevereiro de 2019
Avaliação não solicitada
logotipo da Motorama

Resposta da Motorama

We're pleased it was hassle free from your side, James.

Thanks very much

Ollie, Motorama

Avaliado com 5 de um total de 5 estrelas

Highly recommended

I spoke to lots of the staff for various reasons and everyone wss constantly helpful, friendly and professional.
I would not hesitate to recommend this company.

8 de fevereiro de 2019
Avaliação não solicitada
logotipo da Motorama

Resposta da Motorama

It's great to learn that everything went so well from your side, Nicky. Thanks very much for sharing.

Happy motoring!

Ollie, Motorama

Avaliado com 1 de um total de 5 estrelas

Placed an order with Motorama over 2…

Placed an order with Motorama over 2 weeks ago, paid a £500 deposit and received confirmation that vehicle had been secured.

Chased multiple times for an order completion and delivery date, and was told at every occasion that there was no problem with the order and the vehicle had been secured.

After more than a week was informed that in fact they had no vehicle, and it had never been secured. Asked to speak to a supervisor, again chased multiple times, and eventually got a call 6 days after that. Am still waiting for deposit to be returned.

Total cowboys!

6 de fevereiro de 2019
Avaliação não solicitada
logotipo da Motorama

Resposta da Motorama

Hello Emily

Firstly our most sincere apologies that your experience with Motorama has clearly caused so much frustration. I know you have now spoken to Derek, our Car Sales Manager, and have discussed this in more detail. We will learn a lot from this.

As you know, your deposit is currently being returned.

Thanks again very much for your feedback which will help us improve.

Kind regards

Ollie, Motorama

Avaliado com 5 de um total de 5 estrelas

Well managed process from start to…

Well managed process from start to finish

31 de janeiro de 2019
Avaliação não solicitada
logotipo da Motorama

Resposta da Motorama

It's fantastic to hear from your side that the process was well-managed throughout.

Much appreciated, John.

Ollie, Motorama

Avaliado com 1 de um total de 5 estrelas

Very disappointing

Very disappointing. I placed my order trusting their ‘best price guarantee’ on the website. I needed the car quickly so didn’t want to spend too much shopping for quotes.

Two days after I received my quote I did find the exact same car, term, mileage and deposit for £10 cheaper a month (£360 over the term) So I called there help line and was told that prices can’t be matched after quotes had been excepted, even though their site says otherwise.

Under their best price guarantee the website states ‘in the unlikely event you do find a better, equivalent deal elsewhere...we’ll match it. Or you can have a refund’. Also during the time between my quote and delivery, an offer was applied to my car which again, the website says ‘if anything happens that enables us to offer you an even better deal, we’ll make sure you get it...even if it’s the day before your car is delivered.’

With this I emailed the representative that was dealing with my quote, after two days of no response I emailed customer service. Another day or so passed and eventually someone did contact me... on the day before my delivery to say we’re sorry to hear you’ve had problems, unfortunately there is nothing we can do unless we cancel your order and start the three weeks process again. The complete opposite to what the website states. Had I of been in a position where I could of had another three weeks without a car I would of cancelled my order, though not for the better offer but to order elsewhere.

Also worth noting, I took four days some someone from the gap team to return my calls after repeatedly being told I would get a call right back.

A positive, the people at Vauxhall who arranged my collection and handover were brilliant.

This has been my first lease vehicle and I’m sure it won’t be my last but I don’t think i’ll lease with Motorama again.

30 de janeiro de 2019
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Motorama leasing

I would like to say thanks to Conor and the team at Motorama for guiding us through the leasing process. This was our first time leasing and had many questions which were answered promptly and professionally. I look forward to using them again in the future.

29 de janeiro de 2019
Avaliação não solicitada
logotipo da Motorama

Resposta da Motorama

Thanks very much, Grant. We know it can feel like there's a lot to take in when people lease for the first time and it's great that Conor and the team guided you through it in the right way.

Much appreciated

Ollie, Motorama

Avaliado com 4 de um total de 5 estrelas

Very pleasant experience

Very pleasant experience! Courteous staff who take you through the whole process from start to finish to lease a new car.

25 de janeiro de 2019
Avaliação não solicitada
logotipo da Motorama

Resposta da Motorama

That's great to hear, Bhavesh. We're thrilled that you found the experience pleasant throughout!

Thanks very much for sharing this

Happy motoring!

Ollie, Motorama

Avaliado com 5 de um total de 5 estrelas

Thinking about leasing?

Thinking about leasing? Great service from motorama. Real people, helpful advice and very competitive prices. Never leased before but very glad I did. Definitely the way forward.

24 de janeiro de 2019
Avaliação não solicitada
logotipo da Motorama

Resposta da Motorama

We're really pleased to hear you had such a positive experience, Richard, and have become a leasing convert!

Thanks very much for posting

Ollie, Motorama

Avaliado com 5 de um total de 5 estrelas

Brilliant experience !

The process was so easy from beginning to end. The website is very easy to use, you can easily adjust your requirements very easily. Once we had selected the right cars for us we could choose colour and delivery date. A phone call the next day with a friendly operative took us through the process and everything was explained. Forms were easy to fill in and any queries were just a phone call away (easy to get through).We were kept informed throughout the process and took delivery of the shiny new car just before Christmas. Would highly recommend.

24 de janeiro de 2019
Avaliação não solicitada
logotipo da Motorama

Resposta da Motorama

That's brilliant to hear! Thank you so much for sharing your experiences Siobhan and giving a detailed breakdown of how it all worked from your side.

Hope you're enjoying the shiny new car. Happy motoring!

Much appreciated

Ollie, Motorama

Avaliado com 5 de um total de 5 estrelas

Would recommend, 5* Service

Would 100% recommend Motorama to anyone looking for a new car. The whole process was seamless and so quick. Ollie made sure everything was done as I wanted it, and was quick to rectify the issues surrounding the incorrect interior trim when my car was delivered.

24 de janeiro de 2019
Avaliação não solicitada
logotipo da Motorama

Resposta da Motorama

We love hearing words like 'seamless' and 'quick' and are really pleased that was your experience.

Thanks very much for sharing this, Jack.

Ollie, Motorama

Avaliado com 5 de um total de 5 estrelas

Excellent customer service

From the first point of contact I was assigned a representative who I dealt with throughout the process. He was pleasant and polite and very knowledgeable. He returned calls and worked really hard to get me the car I wanted at the budget I had to spend.
I cannot recommend Motorama enough and will be using them for my next lease

24 de janeiro de 2019
Avaliação não solicitada
logotipo da Motorama

Resposta da Motorama

That's really great to hear, Emma! Thanks very much. We're thrilled we could help and that you're planning on coming back again.

Appreciate your posting this.

Ollie, Motorama

Avaliado com 5 de um total de 5 estrelas

A huge thank you to Eloise for her…

A huge thank you to Eloise for her fantastic service. When I first ordered my car in October with Ollie everything went smoothly until the dealership delivered the wrong coloured vehicle. Ollie then left Vanarama but Eloise took over and found me an even better deal and a higher spec car for the same price! She kept me informed every step of the way, arranged a courtesy car while i waited for the new one to be delivered and is a generally lovely young lady. Anybody ordering a car make sure you go to Eloise!

23 de janeiro de 2019
Avaliação não solicitada
logotipo da Motorama

Resposta da Motorama

Thanks again for sharing, Mary. We love hearing about our customers' experiences and we've passed the word on to Eloise who is thrilled!

Happy motoring

Ollie S, Motorama

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