mr-group.co.uk Avaliações 652

Always a great service from M&R.

The experience from start to finish was handled professionally. Everyone involved was polite and friendly. The engineers were tidy and nothing phased them, every problem was solvable.

They have sorted it out, that's important

Arrived on time. Quick and efficient service. Recommended.

Was quick and efficient and kindly fixed the drip on our shower at the same time as servicing our boiler.

I had an annual maintainance package where the boiler service is included .
When I called to book for the service , the very next day came and did the service .
Very prompt and supportive .

We've been have our boiler serviced 3 years now can not fault them the guys are always polite take care of your property explain everything to your about your service you get a time slot they're always on time thank you guys

Reliable and extremely good professional services

I give MR Plumbing 5 stars for the service and straight forward quote, and the friendly office staff.
I would definitely recommend this company

Received a timely reminder regarding the service of boiler and gas fire. Easy to book a date for the work. Michael turned up on time and completed the jobs thoroughly and efficiently. He was happy to answer any questions I had.

I chose this company because they took the time to visit prior and recommended what was needed after I requested Worcester Bosch. A local firm chosen because I hope if needed I will get a better service.

Excellent service from M@R. Liam the engineer arrived on time. He was pleasant, polite and appeared very thorough when servicing our boiler. Very pleased with his work. Thank you.

Excellent service.

Very friendly, helpful staff. Knowledgeable about what they do. Efficient and professional

I have been using this company since 2011 and honestly would not use anyone else. They are the best.

Lads were very good no one collected boiler?? Also left now with pipes exposed as the cover will not fit so NOW have to pay a joiner to make one more expense on top of having to pay an 200 ponds as they hot boiler wrong not happy at all as got ugly pipes exposed fuming

I’ve been using M&R for over a decade . Local service , local people - can’t do enough to help you and I would absolutely recommend anyone in need of a service.
Been out this week in an emergency visit - nothing too much trouble - the staff including office and the engineers are spot on !

Excellent company to use. Efficient, courteous and helpful on all levels. Highly recommend.

Seem to understand my concerns dealt with my problems quickly.

The administration in this organisation is just a joke.

To cut a very long story short, my annual boiler service was due to take place in January 2026. However MR didn’t turn up so another appointment was made for February. They didn’t turn up. More apologies followed and I was assured the engineers would be with me the next morning - between 8 am and 9 am. They didn’t turn up.

When the engineers did turn up, they were good. It was the same guys who installed the boiler 2 years ago and did the annual service last year.

I was really disappointed with the administration in this organisation so I asked to speak to someone senior. I spoke to Mike who apologised (again) for the poor administration in his organisation.

I wasn’t going to give a poor review of MR as I understand the impact it can have. However, in spite of having a service contract with MR, I received 4 reminders to pay for the annual boiler service. I replied to each reminder - telling them that I pay monthly for a service etc and that an annual boiler service is included in that contract. The final straw was when I received a phone call this morning asking me to pay for the service again.

I fully recognise you can’t knit an experienced administrator overnight in a business but he really needs do something more just keep apologising.