The Fitter turned up within the allotted time schedule. He greeted me , explained what he was going to do, he was very approachable open to discussions explained what he needed and I directed him t... Ver mais
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Veja o que dizem as avaliações
No hesitation in recommending this company… the staff are lovely, & nothing is too much trouble. I love the organisation that goes on in the background from appointments, to quotes sent out like clock... Ver mais
A empresa respondeu
The engineer turned up as agreed. He was pleasant and professional. He got on with the job. He explained that the boiler was working perfectly. All is good.
Cannot recommend M&R enough! Always great. Engineers Jack & Alfie came to see what the issue was on Thursday afternoon and by Saturday morning we had a new boiler! Absolutely fantastic service, lov... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Established in 1997, M&R Plumbing and Heating Ltd provide a complete range of domestic and commercial gas, heating and plumbing services, specialsing in renewable energy solutions. We are a proud Worcester Bosch service partner and a Vailant ADVANCED installer. All our engineers are Gas Safe, Oftec and FGAS registered. As a family business, we pride ourselves on our high standard of workmanship and excellent aftercare service, which has secured us a large amount of repeat business over the years. Why choose us? We have served Bolton, Wigan, All of Greater Manchester and Lancashire for 28 years now. Also these are 8 more reasons why chose us. 1. Highly trained engineers. 2. Worcester Bosch service partner. 3, Vailant ADVANCED installers 4. We keep you in the loop at all times. 5. We keep your home clean and tidy. 6. We turn up when we say we will. 7. We offer the best quality service and products at the best price. 8, We have been keeping families and businesses warm and cosy since 1997,
Informações de contato
290 Chorley New Rd, BL6 5NY, Bolton, Reino Unido
- 01204690957
- info@mr-group.co.uk
- www.mr-group.co.uk
4,9
Excelente
652 avaliações
Respondeu a 75% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Appointment easily arranged and kept
Appointment easily arranged and kept, employees efficient and polite.
4 de março de 2026
Mr-group
Shaun and his team arrived Wednesday to fit a new boiler and 8 new radiators it was all finished by Friday dinnertime.excellent work carried out.i would highly recommend this company and have no hesitation in using them in the future.thank you
6 de março de 2026
Avaliação não solicitada
Peace of mind
I urgently needed someone to fix a pipe that I discovered was leaking behind a toilet as I was due to go on holiday that day. I spoke to a very helpful young lady who promised someone would be with me by lunchtime and she was as good as her word. Alex arrived and within the hour the leak was repaired and he even brought in a machine to soak the water that had seeped into the carpet. I was able to go on holiday with peace of mind returning today to find all was well.
25 de fevereiro de 2026
Resposta de mr-group.co.uk
“Thank you for your kind review! We're really glad you had a great experience and truly appreciate the recommendation.”
Resposta de mr-group.co.uk
Thank you for your kind review! We're really glad you had a great experience and truly appreciate the recommendation.
Resposta de mr-group.co.uk
Thank you for your kind review! We're really glad you had a great experience.
Replacement shower.
Arrived quickly. Promptly diagnosed problem. Supplied and fitted new shower without problems. Cleaned up afterwards.
26 de fevereiro de 2026
Resposta de mr-group.co.uk
Thank you for your great review! We're glad we could diagnose the issue quickly and get your new shower supplied and fitted smoothly. We also appreciate you mentioning the clean-up — we always aim to leave everything tidy.
Annual boiler service.
Engineers arrived at appointed time and were professional in doing the required work.
26 de fevereiro de 2026
Resposta de mr-group.co.uk
Thank you for your review. We're glad to hear our engineers arrived on time and carried out the work professionally. We really appreciate your feedback.
Difficult start to the day .
Liam came to fix a leaking radiator pipe . It was an awkward job due to the location of the pipe.
Liam was extremely professional and experienced. He worked hard to fix the problem making sure all radiators worked perfectly before leaving.
He left my property clean and tidy . It certainly was a difficult start to his day , arriving at 8.10 am and leaving at 10.15 am.
Thank you for a great job , Liam is a credit to the company .
24 de fevereiro de 2026
Resposta de mr-group.co.uk
Thank you for the wonderful review. We're really pleased Liam was able to resolve the issue with your leaking radiator pipe, especially given the tricky location. We'll be sure to pass on your kind words to him — he’ll be delighted to hear them. We appreciate you taking the time to share your experience.
Friendly and professional team happy…
Friendly and professional team happy with the new boiler installation.
20 de fevereiro de 2026
Resposta de mr-group.co.uk
Thank you for the great feedback! We're glad you found our team friendly and professional, and we hope you're enjoying your new boiler.
1st boiler service
Recent first boiler service with m&r, can't fault the customer service and a great job done by Liam.
Thank you 👍
24 de fevereiro de 2026
Resposta de mr-group.co.uk
Thank you for your great review! We're really pleased to hear you were happy with the customer service and your first boiler service with us. We'll be sure to pass your kind feedback on to Liam.
Great company.
M&R fitted our new boiler and did an excellent job, and it has now been one year. They contacted us to remind us and arrange a convenient date for first service. They arrived as agreed, checked everything and without any mess or bother. Couldn't be happier, or recommend them higher.
20 de fevereiro de 2026
Resposta de mr-group.co.uk
Thank you for the fantastic review. We're really pleased to hear you're still happy with your boiler a year after installation. It's great that everything went smoothly with the first service as well. We really appreciate your recommendation.
Leaky to brand new boiler
Cannot recommend M&R enough! Always great.
Engineers Jack & Alfie came to see what the issue was on Thursday afternoon and by Saturday morning we had a new boiler! Absolutely fantastic service, lovely gentleman with great customer service. Quick efficient and made sure everything was working fine before leaving told us what to do with the new thermostat and how to work everything. Made sure we knew all we needed to know before he went and he cleared up very well after the job was done . Chantelle was more than helpful for get us sorted with the payment plan for the new boiler too.
21 de fevereiro de 2026
Resposta de mr-group.co.uk
Thank you so much for the fantastic review. We're delighted to hear you were happy with the service from Jack and Alfie and that we were able to get your new boiler installed so quickly. It's great to know everything was clearly explained and left tidy afterwards. We'll also be sure to pass your kind comments on to Chantelle for helping with the payment plan. We really appreciate the recommendation.
Every interaction went wrong
Every interaction went wrong. Initially diagnosed a part issue with a boiler for repair, next chap who turned up said I should really have just gone for a new boiler instead and the part wasn’t needed, which was £500 of advice that could have been saved.
Part couldn’t be returned but I didn’t get to keep it despite paying for it.
Paid off my bill but was still hassled about the original call out which I thought had been paid when I rang them. Was told I’d get called back but never did when contacting them.
No interest or acknowledgment in what went wrong but 10/10 for asking for money.
19 de janeiro de 2026
Resposta de mr-group.co.uk
Dear David
I am incredibly sorry to read about your experience. It’s clear that we’ve let you down, not just once, but at several stages of your journey with us.
Reading your feedback, it’s obvious that our communication was nowhere near the level it should be. From the conflicting advice you received to the feeling of being "hassled" while your own questions went unanswered—that isn't the way we want to treat our customers. We clearly missed the mark on the "care" part of our service.
I have shared your comments with our management team, and we are currently conducting a full internal review of what went wrong with your booking and the advice provided. We don't want to just offer another empty promise of a callback. Once I have the full picture of the diagnostic and billing errors, I would like to reach out to you personally to discuss how we can rectify this and move forward.
Thank you for your patience while we get to the bottom of this.
Best regards,
The M&R team.
Quick service and work completed in a…
Quick service and work completed in a timely manner , engineer was polite
19 de fevereiro de 2026
Resposta de mr-group.co.uk
Thank you for your review. We're pleased to hear you were happy with the quick service and that our engineer was polite and efficient.
Another efficient boiler service.
Easy to book an appointment for a boiler service. The engineer arrived within the agreed time slot. Offered to remove his footwear, which I thought was very polite. He explained what he was doing during the service and completed it thoroughly. I used M&R to fit my boiler and they have serviced it every year since so very happy with their work.
18 de fevereiro de 2026
Resposta de mr-group.co.uk
Thank you for your wonderful review. We're delighted to hear that booking was easy and that our engineer provided a polite, thorough service. We're also pleased to know your boiler has been well looked after each year — we really appreciate your continued trust in M&R
Efficient service.
Easy to book, reliable, efficient and excellent communication.
19 de fevereiro de 2026
Resposta de mr-group.co.uk
Thank you for your kind feedback! We're pleased our team provided a reliable and efficient service.
Boiler service
Great service provided no mess no fuss definitely would recommend to anyone!
16 de fevereiro de 2026
Resposta de mr-group.co.uk
Thanks for your kind words! We aim to make every service efficient and hassle-free
1st class service from start to finish
1st class service from start to finish. Great customer service from booking the appointment to the engineers leaving and after care. No mess, no hassle and the best price around! Great job Chantelle, Jack and Connor.
20 de fevereiro de 2026
Avaliação não solicitada
Resposta de mr-group.co.uk
Thanks for the review! We're glad you found our service easy, efficient, and professional
Prompt service done on our boiler
Prompt service done on our boiler. Very knowledgeable man that serviced our boiler very helpful.
Good customer service from this company
19 de fevereiro de 2026
Resposta de mr-group.co.uk
We appreciate your kind review! Happy to hear our engineers provided a thorough and professional service.
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