MRI Software Avaliações 3.341

I was helped out proficiently and promptly and friendly. Much appreciated .

The customer service is fantastic! I wish there was a spell check system in place for the email section at least. Typos are easy to make especially when typing via a phone screen.

The MRI support personnel was very kind and tried helping but due to the complexity of our books she did not have the answer I needed. I used the reports I knew to be best which were not the reports she had suggested. I do appreciate her efforts.

Keep up the good work - Much appreciated!

Definitely makes completing the HUD required forms a lot easier and quicker. Support personnel are knowledgeable on HUD information and answer my questions quickly. Only complaint is how long I am on hold before I can talk to a person when I call for support.

My support agent, Dominic was great. He was able to solve my issue quickly and efficiently!

He was very patient , and very nice

The team is very helpful and professional

Customer service was fast and professional and handled my request super fast. Eye happy with the results.

The company were helpful with a question we had and made a feature change to their software to further support this.

I have used Lindsey software for almost 15 years. It is the only housing software I have used so I can't compare it. It serves our needs and seems to be more reliable now than previous years. I miss the personal service that has been lost with the MRI conversion. I like submitting monthly closeout documents thru ShareFile. I don't like the long delay in receiving our monthly financials. I am not comfortable with the new system for requesting support. The available options don't fit the need.

Jadon was amazing

great prompt service

They are always professional and really seem to care.

Whenever I need assistance… MRI IS THERE TO HELP!!! Quickly and efficiently!
Thank you

After more than 20 years as an MRI client, I feel compelled to share how profoundly disappointing and damaging our experience with MRI Engage has been.

We purchased Engage four years ago, and despite paying for it annually, we were unable to go live until recently - not because of anything on our side, but because of persistent, system-wide issues and an astonishing lack of support. It became normal to wait weeks or months for replies, many of which never came at all. When responses finally arrived, they rarely addressed the actual problem, forcing us to repeatedly start the same conversations from scratch.

Even now that we are live, the platform remains unreliable, outdated, and missing core functionality we were explicitly told it would include. Instead of receiving the support needed to fix these long-standing problems, we have been pushed toward purchasing additional add-ons - despite the fact that the system we already paid for has never, at any point, performed as promised.

The most disheartening part of this entire experience is the feeling of being completely neglected. As a smaller property management company, the contrast between what we were promised and the level of attention we actually receive has been stark. Emails ignored, escalations lost in the void, and no ownership or accountability from the teams assigned to support us.

At this stage, it genuinely feels like we have spent years paying to use a beta product with no roadmap, no transparency, and no meaningful commitment to helping us succeed. The impact on our team and our clients has been enormous - wasted time, repeated complaints, and constant workarounds to compensate for a system that simply does not function.

After four years of trying to get this to work, we are exhausted by the process and deeply disappointed in MRI’s inability to provide even the basic level of support expected of a company of this size.

This has been, without question, one of the most challenging and frustrating vendor experiences we have ever had.

Problem solved, easy to contact, quick fix!

We have been using MRI for both commercial and residential properties for about 4 years. We like the automation of CAM recs and CAM budgets, the accounting and AP modules are pretty standard, but the bank rec module is clunky and needs refreshing. You cannot clear ranges. Some things are not intuitive and if you do not enter a parameter, you do not receive an error message stating what is missing, the transaction just won't process. A major deficiency of the residential management module is that you can only have 2 accounting periods open simultaneously.

Customer Service was quick to fix my problem. One simple email and it was done and well communicated.

Issue we had was resolved very quickly