MRI Software Avaliações 3.341

Knowledgeable, courteous and fast!!

Service was very fast

Best software I have used. User friendly and slick design. Customer service is quick and knowledgable.

The professionalism and knowledge of my request and resolve matter in a very timely manner.

Your team members are always so helpful. Thank you!

Barbara the consultant was fantastic! She was super helpful, patient and professional

The customer service is great but the website is not as user friendly. Having to enter everything in multiple times for each person (ie.... our maintenance techs have multiple properties they are on call for at one time and you have to put them on call for each individual property instead of being able to select all properties at one and adding them one time)

CTMe is a platform I know well, which makes it easy for me to use. However, for new users, the system is not very intuitive. Certain workflows feel clunky, and the interface feels outdated in both appearance and functionality.
One specific improvement I would love to see is better document identification within the email screen. Having additional markers, such as time stamps in addition to just dates, would make navigating documents much more efficient.
Where CTMe truly shines is in its customer support. When you have a question or need assistance, you can call in and issues are typically resolved almost immediately. That level of responsiveness is a major strength and a big reason many users stay with the platform.
That said, I would welcome meaningful updates to the overall look and user experience. Many agents continue to use CTMe largely because it’s the system most commonly used in our industry, and switching platforms can feel like more work than it’s worth. Ease of staying does not always mean it’s the best solution, and some modernization could go a long way.

very clear instructions

Professional service received and friendly feedback from staff. Responses received in a swift and timely manner.

I did not have to wait long to get the answer to my questions. The technician was very helpful.

The rep I used was extremely professional and patient.
It's appreciated at how well she helped me and guided me through the steps to get me going again

Every time I call, your customer service is very efficient and very quick to respond and help me. I do appreciate this. Thank you.

Very efficient and easy to use! Property Tree helps us manage communication and workflows smoothly. Highly recommended for property managers.

customer services are always response quick and helpful.

Services are constantly spotty, some days half our users can't get into the Citrix portal, and other days the Tenmast service is inaccessible to any of our users. Features come and go as updates are applied, and fixes for these sometimes go too long for consistent productivity from our users. Customer service is friendly and try to be helpful (ie password reset or new user creation requests are usually completed within the hour of request) but there are times when an issue seems to be beyond their immediate abilities ( ie service outages, application breaks due to faulty updates, sometimes taking a full day or two to acknowledge the ticket has been created, etc). Communication in general can be hit or miss, and tickets are often needing to be escalated through account managers to get responses or traction. When our agency was considering moving from an internally hosted Tenmast server to the Tenmast SaaS option we were told about a lot of new functions, features, and services we would be able to use in house, in public, and for our clients (ie mobile app access for account management, etc) which turned out not to be true once our transition was completed.
Tenmast Uptime and Feature Consistency need to be improved.